new forum has no "problem reports" forum?

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pwalpwal
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2018/12/22 13:48:17 (permalink)

new forum has no "problem reports" forum?

are there no longer any problems? or just post in the sub where the problem lies (cwb, instruments, etc)?

just a sec

#1

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    tobiaslindahl
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    Re: new forum has no "problem reports" forum? 2018/12/22 15:06:16 (permalink)
    I am sure they will add sections along the way. Its been a few hours
    #2
    abacab
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    Re: new forum has no "problem reports" forum? 2018/12/22 15:12:48 (permalink)
    The new FAQ has an answer from Jesse for that:  https://discuss.cakewalk....th-a-cakewalk-product/

    DAW: CbB; Sonar Platinum, and others ... 
    #3
    pwalpwal
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    Re: new forum has no "problem reports" forum? 2018/12/22 17:44:40 (permalink)
    abacab
    The new FAQ has an answer from Jesse for that:  https://discuss.cakewalk....th-a-cakewalk-product/


    thanks for that but it seems like users with the same/similar issue/s won't know this now as it's a private submission... let's hope bandlab're more responsive than the previous cakewalk lot!

    just a sec

    #4
    abacab
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    Re: new forum has no "problem reports" forum? 2018/12/22 19:04:50 (permalink)
    He did suggest using the Q&A to discuss features and functionality with other users to get feedback first, then file a report if you still have technical issues.
     
    That gives me the impression that I have seen all year that staff will monitor the forum from time to time as they have always done and assist on a best effort basis, but if you have a real problem to report, then submit a ticket. 
     
    My guess is that they have been trying to steer us away this year from expecting the forum to function as an official support channel, and put emphasis on use of the forum is a peer to peer community for us to help each other out with.

    DAW: CbB; Sonar Platinum, and others ... 
    #5
    soens
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    Re: new forum has no "problem reports" forum? 2018/12/23 04:54:49 (permalink)
    Post in the Q&A forum, I 'spect.
    #6
    Johnbee58
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    Re: new forum has no "problem reports" forum? 2018/12/23 21:20:01 (permalink)
    abacab
    The new FAQ has an answer from Jesse for that:  https://discuss.cakewalk....th-a-cakewalk-product/


    Can this be thought of as tech support directly from Bandlab/Cakewalk?
    Can they afford to offer that on a freebie?
    John B.

    Lenovo Core i5 4460 Desktop PC (Windows 8 64 bit), Focusrite Scarlett 6i6, Nektar LX61 Keyboard MIDI Controller, Avantone Pro CV-12 tube condenser microphone, JBL LSR308 8" active monitor speakers.  Cakewalk by Bandlab, Reason 7,
    NI Session Strings Pro, NI Strummed Acoustic Guitar, Miroslav Philharmonic, Auturia DX7 V, Garritan JABB 3, EZ Keys, EZ Drummer.
     
     "I will create music the way I want to whether a million people are listening or no one is listening."   Dan Fogelberg, Singer/Songwriter-1951-2007
    #7
    joakes
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    Re: new forum has no "problem reports" forum? 2018/12/23 22:12:39 (permalink)
    pwalpwal
    abacab
    The new FAQ has an answer from Jesse for that:  https://discuss.cakewalk....th-a-cakewalk-product/


    thanks for that but it seems like users with the same/similar issue/s won't know this now as it's a private submission... let's hope bandlab're more responsive than the previous cakewalk lot!


    You really like to rain on the parade.

    Jerry

    Built by yours truely : I7-2600@3.4GHz, Asus P67Z68, W10x64 Creator Edition, 32GB RAM, 3 HD's, nVidia 760 GT, Focusrite 18i20 2,d Gen + Ti FW, Oxygen 61 iv Gen, and Edirol SD-20 (yes it works), CbB, Teles, Strats, LP's, Epi Riviera, etc
    #8
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