rodghuerta
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"Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
Hi guys and thank you for your help in advance. I was very exited about "Tungsten" theme and when the day came I installed the latest update but the "Themes" option is not appearing in my preferences pannel. Am I doing something wrong?  Thank you again for your help. Rodrigo
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John T
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 11:42:08
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The latest update is 22.5.0 build 45, so you're behind somehow.
http://johntatlockaudio.com/Self-build PC // 16GB RAM // i7 3770k @ 3.5 Ghz // Nofan 0dB cooler // ASUS P8-Z77 V Pro motherboard // Intel x-25m SSD System Drive // Seagate RAID Array Audio Drive // Windows 10 64 bit // Sonar Platinum (64 bit) // Sonar VS-700 // M-Audio Keystation Pro 88 // KRK RP-6 Monitors // and a bunch of other stuff
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scook
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 11:44:49
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Themes were introduced with 2016.05. You have not updated the SONAR core or are running a SONAR from a different location on your PC. Run the update for the SONAR Platinum line item in the command center or locate where the new version is installed.
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rodghuerta
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 11:45:12
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Thank you John T, I'll try reinstalling the command center.
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rodghuerta
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 11:54:03
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Hey scook! Thank you for your help. I already did that with the exact same result. Command center tells me I'm used the latest version wichi it says to be Manchester Update 1 (21.12.0.36), I tried reinstalling command center too and still not working.
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scook
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 11:57:13
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Manchester was released in January 2016. You may need to update the command center. I believe there was an update to the Command Center since the Manchester release. Get the new version here http://www.cakewalk.com/Command-Center
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rodghuerta
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 12:04:37
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I tried that, even unistalling/reinstalling command center. Still stuck in Manchester update 1. I'll try reinstalling everything. Thank you for your patience.
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John
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 12:11:21
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Did you renew your membership?
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rodghuerta
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 12:12:06
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Beepster
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 12:13:57
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I'm sure this is a dumb/obvious question but...
Do you actually have an active membership? Like maybe your subscription expired at the Manchester update so the CCC is indeed giving you the latest update you qualify for (Manchester).
Even if you've paid up you should check this out because there have been reports of memberships getting dorked up even though they've been paid for. In that case you'd need to contact Cakewalk/Cleverbridge to get it sorted out.
Good luck.
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scook
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 12:14:20
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Is SONAR installed using the default locations?
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Beepster
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 12:15:43
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lol... Johnno beat me to it.
That'll teach me to be so overly verbose.
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rodghuerta
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 14:42:53
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Well it seems that it's indeed a problem with my subscription, some months ago command center notified me that my subscription was automatically been renewed but checking cakewalk's portal and my bank statements it never happened. So, yes, it was a newbie like mistake. Sorry about that. 
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Beepster
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Re: "Themes" not avaible in Platinum Manchester Update 1 (21.12.0.36)
2016/06/03 14:53:52
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Eh... that's not a newbie mistake. Just the Cleverbridge auto pay thingie being weird. Seems to have nailed a couple of old timers too.
Since you missed out on a couple months due to the error maybe bring that up while you sort it out. Not sure what exclusive member content came out during that period so it might be worthwhile to you to figure out what WAS released that you'd miss out on by updating now.
Like do you want to simply renew starting today (and lose that few months of content) or back date the order/membership to get that exclusive content and pay the extra/lose a couple months off the end of your "year" membership.
If that makes any sense. I'm sure the Bakers would be accomodating considering the circumstances.
Cheers.
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