roland duo-capture

 

                Please excuse my ignorance; A friend just gave me his roland duo-capture mk2 (plus cakewalk) that he gave up on, not having the patience to even try to install it. I've just been trying to install the duo capture, without success.  So I looked at the roland web site; I couldn't find any help. Then came across you lot. I followed the installation instructions carefully.  I have windows defender running (windows 8.1); maybe this is the problem? Apologies if I'm not in the right place, but any help appreciated.

I run the setup prog'. It gets to "Ready to install the driver", then I plug in the usb and get the message... "may take several minutes"; then nothing else happens when left for 30 mins.
I've tried with Defender turned off. The box is set to Computer (not tab).
The duo capture is maybe 2 years old, unused.

It just gets to that point, then nothing.  The computer is pretty modern, Samsung laptop.  No bugs on it.

    this link looks useful 
 
and i'l try different usb ports.
 
have to go to host a music workshop now. thanks 

thanks.  my pal didn't even try it.  can see why. 
I've been using a usb2 port; i'l try usb3 port see if it makes a difference.  box gets its power from usb.
the instructions barely say what the thing does.  I guess its an analogue to digital converter for input and I guess cakewalk (I haven't tried to install that yet) is something like Cubase or audacity.  when I've with used them (Cubase on old xp) there is delay; have to shift tracks  to synchronise.. a pain.  I believe roland does away with that; but what do I know!
 
Maybe I will know when or if I get them installed.
 

http://www.roland.com/products/en/DUO-CAPTURE/
 

 
Pretty basic interface, best thing is it comes with Sonar X1 LE. Register and sign up for e mails from Cakewalk, they will send you an offer to upgrade to X3, X3 Studio or X3 Producer. 
I did this and purchased X3 Studio for only $99. The regular price is $220 can  as found at the store today note:
When I bought it this was $299 so the price has dropped. 
Anyhow having the LE version is a great way to save if you so choose to use Sonar. 
 
You'll probably want a better interface as that one is pretty limiting. Example you'll need a mike pre amp to record with a mike. You can get a little mixer for this. 
I just picked up a Mackie Mix8 for $70 Black Friday sale as example. 
 
The USB cable is a standard type used for things like printers, so easy to try a different cable, you should have one laying around. 
I don't think I'd use usb 3.0, the device is older and was made for usb 2.0 
I see there are Window 8.1 drivers on the web site 
Here is the driver download page: 
 
http://www.roland.com/support/article/?q=downloads&p=UA-11
 
I don't see a firmware update so that's OK. 
 
Here is the manual which you should read, put it in the bathroom :) 
http://lib.roland.co.jp/support/en/manuals/res/61922434/DUO-CAPTURE_e04_W.pdf
 
And the installation instructions are very clear about "do not connect the device until instructed to do so" 
I would download from the web site and run that as administrator, follow prompts. IF that doesn't work,, at least you have the Sonar LE disk :) 
 

I installed duo-capture using this
I should get some sort of certificate!
So sound comes out- listening to old Bob.
Now to see how to use it to record.  I'l start with audacity.

That is something only Cakewalk customer support can help with. They will be back on the job Monday. Here is how to contact them from http://forum.cakewalk.com/How-to-contact-Cakewalk-directly-m2090582.aspx 

If you are having problems regarding an order, registration or have a pre-sales question you should contact our Customer Service Dept:

Telephone (Mon-Fri 1:00pm-6:00pm EST): 888.CAKEWALK or 617.423.9004
Email: http://www.cakewalk.com/About/csr.asp

FWIW, there is a SONAR X3 LE but I doubt this interface came with it. I believe it is bundled with the new Tascam interfaces.

johnnyV
You have to register as a new customer and follow the prompts. 
It will automatically send you a serial number via Email. I think it even works on weekends. 

 
Cakewalk asks for a registration number- I don't know what that number is. I have audacity and have used Cubase.
I have a USA number to ring
 
Done it- got a code, now up and running.
thanks for all help

Please, more details.