Is There Major Problems At Cakewalk?

Re:Is There Major Problems At Cakewalk? (Willy Jones [Cakewalk])

Wed, 16 Jun 2010 10:18:46 GMT

Hello Everyone,

@Vikki - We have not received any correspondence from you with the email address associated with your forum account. We'd love to help - can you please send me a private message with the email address you used when filling out the customer service contact form? I can track down the reply and resend it to you.

@djhart - I apologize in advance for the confusion, please contact the V-Studio support line at 617-423-9021 (press the option for V-Studio) and Ryan can get you all set-up with the cable. If calling is not an option, please fill out the Tech Support contact form, select V-Studio as your product and the email will go straight to Ryan. You can find this form here: http://www.cakewalk.com/support/email

My apologies again for any confusion or inconveniences.

Re:Is There Major Problems At Cakewalk? (windsurfer25x)

Wed, 16 Jun 2010 09:39:47 GMT

Well, I think I will say something now. The title of this thread, just like the title of the other thread the OP created gets on my nerves. It reminds of the tabloid newspaper headlines: "Half Dinosaur-half man found in jungle!", or "Is Obama the Anti-Christ?" or "New biblical scriptures found in cave in Israel predict end of the world in 2012" etc...

Let's tone down the drama...

Honestly if I were Cakewalk, I would probably get a kick out of making people like the OP wait, because they are impatient, I know that's not good customer service, but sometimes I feel that good customers deserve good service and bad ones deserve bad service or no service..

but in the end... why can't we all just get along and be happy?

Re:Is There Major Problems At Cakewalk? (LJB)

Wed, 16 Jun 2010 09:26:57 GMT

Been buying Sonar since Cakewalk 3.4 back in the early 1990's. I wonder what I'm entitled to?!?!?!?! :O)

Re:Is There Major Problems At Cakewalk? (rbowser)

Tue, 15 Jun 2010 23:44:55 GMT

Ah well, I may well have gone too far. When I gets my dander up, it's hard to put it down. I have said what I think, but of course that doesn't make me right. As always, it's all IMHO.

But my dear dontletmedrown, you feel I was being condescending when I used the word "naive" in my earlier response to you. Good heavens, naivete isn't a disease, and it's not at all a put down. I am sure I'm naive about many things, and for many of those things, I plan on remaining that way.

No need to exaggerate though, saying that "quite a few" of my posts are snide and argumentative. From feedback here on the Forum, I'm confident most people find my posts for the most part to be helpful, patient, humorous. I've only been tough and rude on the rare occasion when that seems necessary.

Vikki, if I've maligned you, do come back, but do try to stick to the subject and not advertise other music software programs, either by design or accident.

Randy B.

Re:Is There Major Problems At Cakewalk? (dontletmedrown)

Tue, 15 Jun 2010 23:24:51 GMT

Cool. Have fun.

Re:Is There Major Problems At Cakewalk? (John)

Tue, 15 Jun 2010 23:22:37 GMT

dontletmedrown

You're right, not everyone can spend every free minute here studying thse forums. To be completely honest Randy, I read a lot of your posts here and quite a few of them are are very snide, argumentative, and condescending (kinda like your last post to me) . Maybe you might want to consider your own history and how others here might be perceiving you.

At what point does the troll-stopper become the troll? Just a thought. Have a good one.

I also totally disagree with your view of Randy.

Re:Is There Major Problems At Cakewalk? (dontletmedrown)

Tue, 15 Jun 2010 23:10:00 GMT

You're right, not everyone can spend every free minute here studying thse forums. To be completely honest Randy, I read a lot of your posts here and quite a few of them are are very snide, argumentative, and condescending (kinda like your last post to me) . Maybe you might want to consider your own history and how others here might be perceiving you.

At what point does the troll-stopper become the troll? Just a thought. Have a good one.

Re:Is There Major Problems At Cakewalk? (John)

Tue, 15 Jun 2010 23:09:38 GMT

I have stayed out of this thread because I thought it would die a natural death.

I am not all that sure what Vikki is wanting from this thread. Nor am I sure if the OP is trying to find out something. It is very unclear to me.

If the OP wants to buy then that is an easy way to do it in the store online. If the OP is looking for info then a question here or a look around the web site should get the answer.

On the other hand if the OP is trying to stir up trouble then anyone having a problem with it should report the OP.

We are not is a position to know what is in the mind of any given poster. Sometimes its easy to tell but we can never be completely sure. We can make our best guess and come after them but in the end that is of little use. We are far better off simply reporting them to CW via the easy report button by every posting.

I will say this though, I was finding Randy's posts here on target. He makes a good case for them and I believe he is if not very right at least close. My view is the OP has deliberately obscured any real true issue the OP may have with CW in order to paint a very negative picture of CW. This is after reading this thread and the other one.

I am not all that sure about the OP so I have said nothing here.

I do know Randy through his postings and I know that he would not get involved in this if he didn't believe strongly in what he is saying.

If one can make a case that is believable about the OP not being a troll I am all ears. But maybe it would be better for all if this thread did die now.

Re:Is There Major Problems At Cakewalk? (SmokeyJ628)

Tue, 15 Jun 2010 23:03:19 GMT

dontletmedrown

Wow some of you guys are truly unbelievable.

Maybe I'm crazy, but it's pretty simple the way I see it: Potential customer is trying (pretty hard) to donate their money and the bureaucracy is too overblown to simply reach out and take it.

The situation isn't quite like that. She's trying (pretty hard) to get a substantial discount that apparently she doesn't qualify for.

I'd like to send an email to Cakewalk and tell them I want updates for life for $50...you know I'm trying to get them my money....but I don't think it's reasonable to expect them to get back to me on that one.

And no, I don't get these loyal customer discount offers either....I just get the 20% codes like the majority around here. (And btw, I believe you can adjust your email prefs in your account so if you're not getting any emails from Cake, maybe you didn't indicate that you'd like to get them.)

Whether or not Vikki's comments deserved all the drama that ensued, well, I'm not sure.

Re:Is There Major Problems At Cakewalk? (rbowser)

Tue, 15 Jun 2010 23:00:42 GMT

dontletmedrown

I have no idea of anyone's history or agenda. Just calling it how I see it. Happy blasting." />

Hi, Dontletmedrown - Having some idea of someone's history or agenda is helpful, but I understand that not everyone visiting the Forum can be aware of those things. I understand you're calling it as you see it with your limited information. I'm calling it as I see it from my slightly more comprehensive information. -- I'm never happy to blast. I'm just tired of visiting Forums which aren't better at keeping their pages under better control. When people stay passive and uninvolved, letting their environment pile up with junk, they can lose the good place they had.

Randy B.

Re:Is There Major Problems At Cakewalk? (dontletmedrown)

Tue, 15 Jun 2010 22:53:17 GMT

I have no idea of anyone's history or agenda. Just calling it how I see it. Happy blasting." />

Re:Is There Major Problems At Cakewalk? (rbowser)

Tue, 15 Jun 2010 22:46:01 GMT

Hi, Thatsastrat - I think shrinking away from posts like this isn't healthy. I'd much rather gives trolls the blast they deserve. No Forum host should have to tolerate this kind of intrusion. Thanks for the kind words though.

Dave Escobar - I'm sure you mean well, but I feel you are being totally naive and blind to Vikki's agenda. She made her intentions clear before this thread. I better set her on "ignore"--do we have that function on this Forum? I'll look it up, never wanted to before.

Randy B.

Re:Is There Major Problems At Cakewalk? (dontletmedrown)

Tue, 15 Jun 2010 22:30:21 GMT

Wow some of you guys are truly unbelievable.

Maybe I'm crazy, but it's pretty simple the way I see it: Potential customer is trying (pretty hard) to donate their money and the bureaucracy is too overblown to simply reach out and take it. I'd say that indicates a major problem. To make matters worse, potential customer comes here hoping for help and gets their ass handed to them.

What a wonderful place. Yay Cakewalk forum!" />

Re:Is There Major Problems At Cakewalk? (Thatsastrat)

Tue, 15 Jun 2010 21:54:48 GMT

rbowser

---Why post all these complaints here?--As if any of us can fix your situation? You, Vikki, either tend to be hysterical, or - more likely, you have an agenda to keep promoting another new DAW, considering it's mentioned at the opening of this thread, and you had an earlier thread with that DAW in the subject line. IMHO, you're trolling, whether or not that's your intention. And actually, it's possible you're always hysterical And a troll at the same time.

If I moderated this Forum, I'd be a dictator in situations like this. >Delete< ---highly questionable posts like this would be gone. They serve no constructive purpose.

Randy B.

The purpose it serves I guess is Vikki has gotten to post her complaint, and you got to blast her for it. Really Randy as much good as you do with your helpful posts, you would have been better off IMHO to just let this one go. But hey you have every right to post as you see fit, as we all do.

Re:Is There Major Problems At Cakewalk? (stratman70)

Tue, 15 Jun 2010 21:42:51 GMT

scottfa

Hi:
The customer service has been going downhill for years. I used to be able to call up Cake and talk to somebody on the second ring. Part of that is the "give it to me cheaper" mentality we have. We really are not willing to pay for service for th most part. So I can't blame Cakewalk too much for this but it still stinks. Yes,I have been on hold for over an hour, and yes, I do not get the emails. So, all in all service is worse. When the bean counters get involved the workd looks like this: Sales and marketing people make money, everyone else in the company costs money. Especially after the sale service!
You did not bother to read my reply. No, the company is not Cakewalk. I am not talking about restocking fees. That has been waived. But I have to send the unit back on my dime. Apparently this is normal now.

Scott, you "Never" said which company with the restocking fee. Have you read your own post?
Anyway, I have to wonder if I am ina different universe. I am a technology nerd. I am constantlty buying, sellingf, returning softwas(well, not returning software) Buying more, On a scale of one to ten CW is about a 6-7 in my book. So I am realistic. Where do you people shop and get instant gratification? Customer service s**ks everywhere for the most part.
Companies go up and down also. So come on-be fair in your comments. Sure you can find some 9's and 10's. But they are far and in between-in my reality anyway.
Difference is-with CW(and other software\hardware comoanies on the web) you have a forum. That's the difference.
You cannot post your disatisfaction with all comp-anies. So folks can come here and rant and yell about their bad experience.
Like I said Scott-The favorable experienxces are not posted generally as you know. So the rants and bad stick out.
Sorry you have had such a terrible time with CW, my experience has been "normal" for a company of this type.
Best of luck!

Re:Is There Major Problems At Cakewalk? (rbowser)

Tue, 15 Jun 2010 20:52:25 GMT

---Why post all these complaints here?--As if any of us can fix your situation? You, Vikki, either tend to be hysterical, or - more likely, you have an agenda to keep promoting another new DAW, considering it's mentioned at the opening of this thread, and you had an earlier thread with that DAW in the subject line. IMHO, you're trolling, whether or not that's your intention. And actually, it's possible you're always hysterical And a troll at the same time.

If I moderated this Forum, I'd be a dictator in situations like this. >Delete< ---highly questionable posts like this would be gone. They serve no constructive purpose.

Randy B.

Re:Is There Major Problems At Cakewalk? (scottfa)

Tue, 15 Jun 2010 20:51:01 GMT

Hi:
The customer service has been going downhill for years. I used to be able to call up Cake and talk to somebody on the second ring. Part of that is the "give it to me cheaper" mentality we have. We really are not willing to pay for service for th most part. So I can't blame Cakewalk too much for this but it still stinks. Yes,I have been on hold for over an hour, and yes, I do not get the emails. So, all in all service is worse. When the bean counters get involved the workd looks like this: Sales and marketing people make money, everyone else in the company costs money. Especially after the sale service!
You did not bother to read my reply. No, the company is not Cakewalk. I am not talking about restocking fees. That has been waived. But I have to send the unit back on my dime. Apparently this is normal now.

Re:Is There Major Problems At Cakewalk? (stratman70)

Tue, 15 Jun 2010 20:30:45 GMT

scottfa

Wow, some responses. Correct me if I am wrong but isn't she just seeking an answer? Shouln't Cake be able to tell her why she isn't a loyal customer in a timely manner? That is just bad customer service. I mean you can't call without an hour wait, people don't get back to you as promised, you don't get emails unless you get lucky. And we blame the victim. Maybe a lot of you have grown up with the system as poor as this, I sure didn't. The companies I worked for would be ashamed of themselves. As I speak I need to return a brand new interface to a company because it is defective. I have to pay the return shipping. No one seems bothered by this stuff.
By the way, I have been a loyal customer since the DOS 3.0 days. No emails for me either.

Scott
Problem is, I have seen probably , oh 20 or so different posts in the last couple of years like this, maybe more. But there are thousands who get the results they need when they need them. So your post is not fair. Maybe she did get a raw deal? I don't think so, if you read the threads in order.
Anyone who will warn people NOT to buy a product is a troll to me-just pissed and wanting revenge.
Sorry This is not the norm and if you have been a customer as long as you say then you know better. If you have been having trouble since the dos 3.0 days, then why the heck are you here?.
I have been here since CWPA 6, that's a while ago. I have not had these problems. Guess I'm just blessed?
I have no doubt some folks have problems, true enough. But it's not even close to the norm.
BTW
What company did you buy the hardware from? Are you saying CW is making you pay a re-stocking fee for a defective product?
If so.
That is bull-On your part. plain and simple. I have done this more than once-No restocking fee. Not here anyway

Re:Is There Major Problems At Cakewalk? (scottfa)

Tue, 15 Jun 2010 20:06:34 GMT

Wow, some responses. Correct me if I am wrong but isn't she just seeking an answer? Shouln't Cake be able to tell her why she isn't a loyal customer in a timely manner? That is just bad customer service. I mean you can't call without an hour wait, people don't get back to you as promised, you don't get emails unless you get lucky. And we blame the victim. Maybe a lot of you have grown up with the system as poor as this, I sure didn't. The companies I worked for would be ashamed of themselves. As I speak I need to return a brand new interface to a company because it is defective. I have to pay the return shipping. No one seems bothered by this stuff.
By the way, I have been a loyal customer since the DOS 3.0 days. No emails for me either.

Re:Is There Major Problems At Cakewalk? (Garry Stubbs)

Tue, 15 Jun 2010 17:51:45 GMT

I prefer my trolls to have good grammar in their thread titles

Re:Is There Major Problems At Cakewalk? (Malibu1328)

Tue, 15 Jun 2010 16:41:16 GMT

Cakewalk moves at their own speed.

But I can assure you they will get to you.

No they don't have someone glued to a switchboard waiting for calls but their product is the best bang for the buck.

Re:Is There Major Problems At Cakewalk? (chulaivet1966)

Tue, 15 Jun 2010 16:22:14 GMT

Howdy all....I'll chime in.

I did not get the 'email' being referred to here but I got a colorful little blurb in the mail regarding this upgrade.
IIRC the offer ends the end of this month.

I'm still using V5.00 PE so I'm still on the fence as to weather I should pull the trigger or not and if the extras are worthy for my purposes.
However, I am feeling fiscally weak at the moment with all this talk about it.

A good day to all.
Quaz

Re:Is There Major Problems At Cakewalk? (windsurfer25x)

Tue, 15 Jun 2010 16:09:20 GMT

Why not just call them?

If you can't wait for e-mail call them, it's not hard!

... Trust me

Re:Is There Major Problems At Cakewalk? (Vikki)

Tue, 15 Jun 2010 16:08:25 GMT

Well don't worry i'm gone!" />

Re:Is There Major Problems At Cakewalk? (vrooom)

Tue, 15 Jun 2010 16:07:10 GMT

Stop trolling...it's getting rather dull now.

Re:Is There Major Problems At Cakewalk? (Vikki)

Tue, 15 Jun 2010 16:04:57 GMT

Hi sorry you are out of sympathy for me......
No i'm not trying to use the forum as a pulpit to preach, beg, get down on my hands and knees and try to get something cheap that i'm not entitled to, and i certainly don't want to bully anyone into anything.
If this is the support you get for a product from a company its just a hopeless case........
Just a warning to others if you buy this product you're on your own Jack......
Gee what a set up!
Vikki(uk)" />

Re:Is There Major Problems At Cakewalk? (derFunkenstein)

Tue, 15 Jun 2010 15:36:35 GMT

Sooooo you're using the forum as a pulpit to try and bully them into allowing you to upgrade for the "loyal customer" price that you weren't selected for in the first place? And you're mad that they haven't given in to your demands? I'm honestly all out of sympathy; I wasn't picked for it, either, but I sucked it up and spent the money on the software because I know I'll use it. Either you'll use it and it's worth the price they set or you won't and it's not.

Re:Is There Major Problems At Cakewalk? (Vikki)

Tue, 15 Jun 2010 15:31:56 GMT

Still no response from Cakewalk.... (tuesday eve)
Sent a mail from my other half too.......(no response)
Hopeless case" />
V(uK)

Re:Is There Major Problems At Cakewalk? (kitekrazy)

Sat, 12 Jun 2010 15:34:48 GMT

mudgel

As bad as Cakewalk's Customer Service is for one user you'll find another with a spectacularly successful story of how they were helped. Guess its the nature of support services.

It hasn't really changed in my long association with Cakewalk so it might be a bit early to proclaim that Cakewalk is just hanging on.

The page you linked to has to this to say regarding what constitutes eligibility for the loyal customer discount:

"This is a special offer for SONAR users who have been hand selected as Cakewalk's most loyal upgraders.

I got the email but I already had S 8.5. In your case I hardly think that not having upgraded for 4 versions would entitle you to be hand picked. If you didn't get the email perhaps you weren't picked.

I guess they wanted you to buy another copy.

Re:Is There Major Problems At Cakewalk? (dontletmedrown)

Sat, 12 Jun 2010 13:19:18 GMT

Guitarman1

...I think it has more bells and whistles than studio.. .

It took me a while to realize, but "Studio" essentially means you're buying/upgrading the "engine" and "Producer" means you're getting the additional plug-ins. At this point I've got so many plug-ins, I think my next Sonar upgrade will be to the Studio version.

To the OP-

In 2010 in America, most business seem to close around 5pm Friday and don't reopen until Monday. In the future, when you're buying any product where you might possibly need company support, I recommend making those purchases on a Monday. If you can get in the habit of planning better, you can save yourself from a lot of heartache when the **** hits the fan.