Cannot log onto site or create new account

Re:Cannot log onto site or create new account (Marshall)

Thu, 09 Dec 2010 13:46:28 GMT

I have set the region to GBP, but it makes no difference unfortunately.

Re:Cannot log onto site or create new account (Robin Kelly [Roland])

Thu, 09 Dec 2010 13:34:02 GMT

Make sure you set the region to the GBP store since you probably registered 8.5 with that region.

Re:Cannot log onto site or create new account (smoddelm)

Thu, 09 Dec 2010 13:20:22 GMT

I went through this about a year ago and it took a call to Customer Service to get it resolved.

Cannot log onto site or create new account (Marshall)

Thu, 09 Dec 2010 13:15:05 GMT

Hi

I have received my email inviting me to upgrade free of charge from 8.5 to X1. However, if I try to log on using my email address, I'm told to check my email address, and if I try to create a new account using the same email address, then I'm told it's a duplicate customer ID!

I have emailed Cakewalk and tried to call from the UK but am on hold for a long time and cannot get through.

Can anyone at Cakewalk help me please?

Bill