Response to issues with Rapture Pro

Re: Response to issues with Rapture Pro (Lanceindastudio)

Mon, 01 Aug 2016 22:29:06 GMT

I could only get all presets to work by letting it install on C drive instead of second drive.

Lance

Re: Response to issues with Rapture Pro (Doktor Avalanche)

Wed, 14 Oct 2015 08:54:58 GMT

Soundwise
kontakt2001
On windows8.1 (Japanese Language)
"Rapture_Pro_Core_Legacy_Content_Pack_Vol3_006.exe"
Install error occured --- 'Original file is missing'

...problem in the following files.

Batá
Batá Ambience
Bongó
Bongó Ambience
Cajón Peruano
Pezuñero

It seems a problem of difference of character code.

Same here (Ru and En/US locales). Already reported that to the support team.

No big surprise here. Rapture Pro obviously has a UTF incompatibility issue. Pretty poor schoolboy error I'm afraid. Sonar start screen had exactly the same issue (now resolved). Placing bets it was the same developer that did the code.

Re: Response to issues with Rapture Pro (Soundwise)

Wed, 14 Oct 2015 07:04:33 GMT

kontakt2001
On windows8.1 (Japanese Language)
"Rapture_Pro_Core_Legacy_Content_Pack_Vol3_006.exe"
Install error occured --- 'Original file is missing'

...problem in the following files.

Batá
Batá Ambience
Bongó
Bongó Ambience
Cajón Peruano
Pezuñero

It seems a problem of difference of character code.

Same here (Ru and En/US locales). Already reported that to the support team.

Re: Response to issues with Rapture Pro (kontakt2001)

Wed, 14 Oct 2015 04:12:01 GMT

On windows8.1 (Japanese Language)
"Rapture_Pro_Core_Legacy_Content_Pack_Vol3_006.exe"
Install error occured --- 'Original file is missing'

...problem in the following files.

Batá
Batá Ambience
Bongó
Bongó Ambience
Cajón Peruano
Pezuñero

It seems a problem of difference of character code.

Re: Response to issues with Rapture Pro (Doktor Avalanche)

Thu, 09 Jul 2015 22:23:57 GMT

This thread is gonna get really confusing and there are plenty of other threads to comment on, the latest stickie is probably the best (really fragmented).

If this thread is to survive here's a placeholder to state Rap Pro has been updated today..

In my view though there are too many stickies now on the same topic discussing more or less the same things... And it's out of date.

Re: Response to issues with Rapture Pro (scook)

Thu, 09 Jul 2015 22:18:54 GMT

Unfortunately you do not have enough posts to create links. I looked at the images and they indicate illegal characters in the file paths. I suspect this is related to your system settings, specifically locale or character set. I would suggest contacting tech support.

Re: Response to issues with Rapture Pro (dimapet)

Thu, 09 Jul 2015 21:52:59 GMT

When the library does not find any patches:

Re: Response to issues with Rapture Pro (Doktor Avalanche)

Thu, 09 Jul 2015 15:02:28 GMT

Can we lock the thread and unpin? RP has been updated so most of this should be old news. We have a new thread to continue discussions...

Re: Response to issues with Rapture Pro (mcl)

Sat, 27 Jun 2015 05:44:55 GMT

Had enough.

Music is my hobby. IT is my profession. I find it astonishing that Cakewalk cannot resolve this issue for OS X users. Did, as aeigens indicates, you seriously suggest reinstalling OS X?

How do I get a refund? I do not believe you can fix this OS X problem and this software is not fit for purpose.

Re: Response to issues with Rapture Pro (aeigens)

Fri, 26 Jun 2015 19:29:39 GMT

I'm back after a few weeks cooling off period.

Looks like I'm not the only one who can't authorise Rapture Pro on OSX!

Maybe its time not to blame your customers and ask them to do ridiculous things like format your hard drive and reinstall OSX. Maybe believe your customers when we tell you all our other plugins from other vendors work and authorise just fine. Maybe go back to the coding board and develop a functional authorisation process for OSX or dare I say it just a serial number or download link specific to the user - like FabFiter, Like Audio Damage, Like DMGAudio, Like u-he and many many many more. Its not acceptable to have non functional software over authorisation issues. Its a massive waste of time for everyone.

Re: Response to issues with Rapture Pro (robert_e_bone)

Fri, 19 Jun 2015 07:17:49 GMT

I had installed things in a reload of one computer (hard drive failure), and I recall Rapture Pro showing in Demo mode until I had connected the computer back onto the internet, thereafter Rapture Pro quit thinking it was in Demo Mode.

Bob Bone

Re: Response to issues with Rapture Pro (mcl)

Fri, 19 Jun 2015 06:11:14 GMT

Just applied the latest updates and have the same problem as 'midi sentinel'.

Raised another support request, number 290241.

Going to blow through this thread and others and see if there are some potential solutions. But... I shouldn't have to do this.

Edit: As an aside, Rapture Pro looks terrible on my 5k iMac... small beer. Just getting it to work would be nice.

At least the install is now all 'green' post update.

Re: Response to issues with Rapture Pro (Dean Capper)

Thu, 18 Jun 2015 16:33:07 GMT

midi sentinel
Hi Dean.

Spam filters should not be a problem, email address that I am using is my personal email, on domain I own, hosted on a server I own as well, and I am receiving your emails just fine. From what you just said, issue seems to be delivery on your side (since I get your emails, but you don't get mine).

These are the deliveries of my emails to you, Google mail servers accepted them properly, so if they are disappearing, you might want to check that on your side.

Jun 10 07:03:57 XXXXXX postfix/smtp[10939]: 1C5981F3517: to=&lt CakewalkCustomerService@cakewalk.com>, relay=aspmx.l.google.com[64.233.184.26]:25, delay=1.2, delays=0.11/0.02/0.3/0.79, dsn=2.0.0, status=sent (250 2.0.0 OK 1433912637 o3si7229905wic.109 - gsmtp)
Jun 13 13:04:41 XXXXXX postfix/smtp[9185]: 2BF171F350E: to=&lt CakewalkCustomerService@cakewalk.com>, relay=aspmx.l.google.com[64.233.184.26]:25, delay=1.7, delays=0.13/0.01/0.86/0.73, dsn=2.0.0, status=sent (250 2.0.0 OK 1434193481 p17si8145734wiw.44 - gsmtp)
Jun 16 21:43:30 XXXXX postfix/smtp[4347]: 9CA421F3510: to=&lt CakewalkCustomerService@cakewalk.com>, relay=aspmx.l.google.com[64.233.184.26]:25, delay=1.8, delays=0.12/0.02/0.34/1.3, dsn=2.0.0, status=sent (250 2.0.0 OK 1434483810 z12si3481020wjw.88 - gsmtp)

Since I am not sure whether you would get response to your last email (that you've just sent out to me), I will just put details here:

- I did a full install, from Command Centre, of Rapture Pro, after 2.0.1 update was released
- Still can't authorize, using OSX 10.9.5
- Before 2.0.1 update, About box would display my valid serial number, but would keep running in demo mode
- After 2.0.1 update, About box displays "DEMO MODE (0, 2)" instead of serial number. And runs in demo mode, of course.

I have tried (re)starting everything multiple times, with Command Centre running and not running, but nothing helped.

User manual says that uninstall should be performed from within Command Centre, but instructions in manual don't seem to apply to OSX version - there was no "Uninstall" option when right-clicking items. So I was not able to uninstall Rapture Pro before reinstalling it. So, the full reinstall I did was done by simply choosing "Install All" from Command Centre. I did not use any custom paths (either during original install, or the latest one).

Let me know if anything else is needed. I will also try to send you another email, to see if it can get through to you somehow.

Thank you.

I received your email and have replied with steps to get Rapture Pro authorized. I will watch both this forum and our email system for a reply.

Re: Response to issues with Rapture Pro (midi sentinel)

Wed, 17 Jun 2015 11:52:53 GMT

Hi Dean.

Spam filters should not be a problem, email address that I am using is my personal email, on domain I own, hosted on a server I own as well, and I am receiving your emails just fine. From what you just said, issue seems to be delivery on your side (since I get your emails, but you don't get mine).

These are the deliveries of my emails to you, Google mail servers accepted them properly, so if they are disappearing, you might want to check that on your side.

Jun 10 07:03:57 XXXXXX postfix/smtp[10939]: 1C5981F3517: to=< CakewalkCustomerService@cakewalk.com>, relay=aspmx.l.google.com[64.233.184.26]:25, delay=1.2, delays=0.11/0.02/0.3/0.79, dsn=2.0.0, status=sent (250 2.0.0 OK 1433912637 o3si7229905wic.109 - gsmtp)
Jun 13 13:04:41 XXXXXX postfix/smtp[9185]: 2BF171F350E: to=< CakewalkCustomerService@cakewalk.com>, relay=aspmx.l.google.com[64.233.184.26]:25, delay=1.7, delays=0.13/0.01/0.86/0.73, dsn=2.0.0, status=sent (250 2.0.0 OK 1434193481 p17si8145734wiw.44 - gsmtp)
Jun 16 21:43:30 XXXXX postfix/smtp[4347]: 9CA421F3510: to=< CakewalkCustomerService@cakewalk.com>, relay=aspmx.l.google.com[64.233.184.26]:25, delay=1.8, delays=0.12/0.02/0.34/1.3, dsn=2.0.0, status=sent (250 2.0.0 OK 1434483810 z12si3481020wjw.88 - gsmtp)

Since I am not sure whether you would get response to your last email (that you've just sent out to me), I will just put details here:

- I did a full install, from Command Centre, of Rapture Pro, after 2.0.1 update was released
- Still can't authorize, using OSX 10.9.5
- Before 2.0.1 update, About box would display my valid serial number, but would keep running in demo mode
- After 2.0.1 update, About box displays "DEMO MODE (0, 2)" instead of serial number. And runs in demo mode, of course.

I have tried (re)starting everything multiple times, with Command Centre running and not running, but nothing helped.

User manual says that uninstall should be performed from within Command Centre, but instructions in manual don't seem to apply to OSX version - there was no "Uninstall" option when right-clicking items. So I was not able to uninstall Rapture Pro before reinstalling it. So, the full reinstall I did was done by simply choosing "Install All" from Command Centre. I did not use any custom paths (either during original install, or the latest one).

Let me know if anything else is needed. I will also try to send you another email, to see if it can get through to you somehow.

Thank you.

Re: Response to issues with Rapture Pro (Dean Capper)

Wed, 17 Jun 2015 11:27:01 GMT

midi sentinel,
Sorry about the frustration, but I didn't receive your response to the message I sent to you on June 9th. I see that we did send a reply to your April 29th case, but also never received a reply. Perhaps they are getting caught in a spam filter? They are being sent from CakewalkCustomerService [at] cakewalk [dot] com. I'll check our spam messages as well.
All I need to sort this out is the error code in Rapture Pro's About window. Please open Rapture Pro, click the "Rapture Pro" text in the top right to open the "About" box. Next to a serial number should be a few numbers in parentheses, like (2008, 0). Please send those either in a reply to this forum message or email.

Re: Response to issues with Rapture Pro (midi sentinel)

Wed, 17 Jun 2015 11:06:08 GMT

So, what exactly one needs to do to get some response from Cakewalk?

Opened a ticket on 29th of April, when I bought the thing. Was asked for OS I was using, and never got any responses back. Not even to a follow up email. I waited, since I hoped issues might get fixed with updates, but even after updates I am not able to authorize Rupture Pro on OSX.

Opened new ticket on 8th of June. 2 days later I got reassured that everything will be fine.

Sent another email on 13th. Silence. Sent another email yesterday. Still nothing.

I don't get it.

Are you doing this on purpose, to piss your customers off?

How do I go about getting a refund (purchased in JRR shop, though), considering that I can't use a product I purchased almost 2 months ago?

Thanks.

Re: Response to issues with Rapture Pro (dimapet)

Tue, 16 Jun 2015 04:29:46 GMT

After the upgrade to Cubase 2.0.1 8 Pro x64 (Win7x64) when switching from tab to tab select patches mixer window does not open completely, the lower part remains inaccessible. Assists - close the window and open again. Also part of the patches were not available - in particular Brass. Very crude and clumsy software. Disappointment. While editing capabilities are impressive, if not a lot of small flaws that discourages run Rapture Pro.

Re: Response to issues with Rapture Pro (Doktor Avalanche)

Tue, 16 Jun 2015 04:22:02 GMT

@lambdoid Create a new thread I suggest so it can be troubleshooted first.

Re: Response to issues with Rapture Pro (lambdoid)

Mon, 15 Jun 2015 23:57:42 GMT

Doktor Avalanche
@RexMusic (& @Geo24) - I see no evidence whatsoever of Rapture Pro crashing itself or making a DAW crash within these forums.

Rapture Pro hangs every time I switch octaves on my keyboard or do anything else that transmits SysEx.

Re: Response to issues with Rapture Pro (weeman182)

Fri, 12 Jun 2015 13:27:21 GMT

https://trello-attachments.s3.amazonaws.com/5185798ca547cad00c007625/5185798da547cad00c00762e/a2499c29ba05e91b9582858bb90a31e7/Golum_Alt_theme_alpha_ver_WIP.mp3 What i like to do with Rapture

Re: Response to issues with Rapture Pro (bz2838)

Mon, 08 Jun 2015 20:05:29 GMT

still loads slow for me inside Splat.......

Re: Response to issues with Rapture Pro (Doktor Avalanche)

Mon, 08 Jun 2015 19:20:48 GMT

@RexMusic (& @Geo24) - I see no evidence whatsoever of Rapture Pro crashing itself or making a DAW crash within these forums. If there is a crashing issue with the new patch please start a new thread about this. Please also note whiteouts where the DAW recovers is not a crash that's just performance which has already been discussed extensively everywhere.

From my perspective Rapture Pro is stable, there are just a heck of a lot of other issues.

Let's try to be specific as possible about our issues, it's far too easy to generalize " />

Cheers

Re: Response to issues with Rapture Pro (komposer)

Mon, 08 Jun 2015 19:00:57 GMT

I suspect corporate had a schedule based on marketing that production woefully missed but didn't want to fess up to the reality of the program's state. Keep the boss happy you know.

Re: Response to issues with Rapture Pro (Geo524)

Mon, 08 Jun 2015 18:36:50 GMT

Jon Sasor [Cakewalk]
rexmusic
The update helps but...
After installing the update, Rapture Pro projects open very-very quickly but.. still few presets are either not working or crashing- freezing Rapture Pro and could crash the DAW too.
Bottom line no matter the small problems I still love Rapture Pro " />

The update corrects the legacy multisample paths so the migrated Dimension/Rapture 1 programs should now read their multisamples correctly (if not manually corrected previously). There's also a content update in the works (sorry, no details as to when yet). If there are particular programs that aren't working for you, it'd be helpful to know which specific ones (please submit via a problem report). If there's a bunch of programs that don't work for you, you might need to troubleshoot how your content is currently installed, which Support can definitely help you with.

May I ask why Rapture Pro was even released at all in the chaotic state it is currently in? I could understand if only a few people were having problems with it, but there are several with similar issues. Rap Pro is the worst experience I've ever had with a Cakewalk Product. I hope it doesn't take to long to fix.

Re: Response to issues with Rapture Pro (DOCTORWAVESII)

Mon, 08 Jun 2015 15:42:43 GMT

I have an i7 , 6 ram,Windows 7, regular hard drive other words no SSD,Rapture original loads in 2-3 sec. Rapture Pro stand alone still loads slow after update, over 10 minutes. I completely deleted and uninstall the old rapture pro files before the update. It works great after that loading up. The individual sound samples load up very fast. I am I the only one with this problem. Another issues now is it keeps running in demo mode with periodic silence . I down loaded rapture pro from the command center if this is any help

Re: Response to issues with Rapture Pro (p.a.wallis)

Sun, 07 Jun 2015 06:51:53 GMT

Still not fixed the issues in FL11 or 12. notes sticking on all patches unless you switch on fixed buffer size in th FL wrapper which causes other problems.
Tried installing update and un-installing and doing a clean install of the latest version

Re: Response to issues with Rapture Pro (Jon Sasor [Cakewalk])

Fri, 05 Jun 2015 17:17:08 GMT

As I mentioned in the other thread, we're aware with some issues with the Galbanum expansion pack content loading, but those are specific to that content. The factory Rapture 1/Dimension Pro content should all load correctly, same with other expansion packs.

Re: Response to issues with Rapture Pro (jih64)

Fri, 05 Jun 2015 16:45:09 GMT

Just after a quick, very quick look see, I still find quite a few silent patches, only checked out Galbanum Piscis, they all work fine in Rapture just not Rapture Pro, I have all Dim Pro and Rapture stuff installed to the default locations, Rapture Pro I installe the multisamples to my H drive. In hind sight I would have preferred Rapture Pro to have not been backwards compatible with Dim Pro and Rapture, a feature which at the start was a plus for me, but now, not so much.

Haven't had a chance to check out the wildly different volumes of some of the Rapture Pro factory patches that existed, one or 2 of which were barely audible, can't remember which ones they were now, so would have to go through the lot, which I don't have time for right now.

I never had any problems other than silent patches, which I still have, never had the slow loading or anything, haven't used Rapture Pro since about a week after release, so it could be imaginitus, but if anything it is loading slower now, not extremely so, but I checked some of my older posts here about it, and it indeed does seem to be slower for me.

Re: Response to issues with Rapture Pro (bjornpdx)

Fri, 05 Jun 2015 16:36:57 GMT

The 2.01 update seems to have fixed the issues I had with RP. It loads quickly and I can access the presets that didn't work before.
Some of the presets are way loud so I don't use headphones when auditioning them. Same with Z3TA. Except for that I'm happy with RP now.

Re: Response to issues with Rapture Pro (doyouwannit)

Fri, 05 Jun 2015 15:28:14 GMT

The only issue I've had with Rpro is it will load a track near instantaneous but opening the interface resulted in a program not responding error, sonar platinum, I had to wait over a minute for the OS, win7, to resolve the issue.
Fortunately the update seems to have reduced the problem greatly, the response is still a little slow but no longer creates the error message. Dimension pro interface is near instant, rapture pro is about 6-8 seconds. Maybe because of reading the huge library content. The problem is solved before I reported it!