Helpful Replysonar X1 crashing when opening one project after another

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fluffydog
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2013/03/27 16:50:11 (permalink)

sonar X1 crashing when opening one project after another

 
Hello forum,
I'm having a problem in Sonar X1. When I close a file (leaving the program open) and choose a new file, Sonar crashes. It will also crash if I try to have two files open at once, even though I have that option set up in preferences to allow multiple files to be open.
 
Anyone have that problem? Or know what could cause it? Sonar 8 never seemed to do that.
 
Thanks
FD 
  
 
System: Intel Core i7-3930K CPU @ 3.20, 32 GB DDR3, Intel SSD 420 GB sys drive, 2 WD 2 TB SATA DRIVES. 3X MOTU 2408 Mk3
#1
daveny5
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Re:sonar X1 crashing when opening one project after another 2013/03/27 22:48:49 (permalink)
Run a memory test, disk scan and a full virus scan. 

Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
#2
fluffydog
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Re:sonar X1 crashing when opening one project after another 2013/03/27 23:29:58 (permalink)
I will do and get back. Thanks!
FD
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robert_e_bone
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Re:sonar X1 crashing when opening one project after another 2013/03/28 00:46:17 (permalink)
If you are not running X1d, you might want to download and apply the update.

Also, make sure your Windows version is up to current maintenance levels.

You may also consider checking for any driver updates that may be out there, and also, please add your Windows version, and whether or not Sonar is 32-bit or 64-bit, to the signature on your forum profile. 

Bob Bone

post edited by robert_e_bone - 2013/03/28 01:36:18

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#4
chuckebaby
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Re:sonar X1 crashing when opening one project after another 2013/03/28 01:05:20 (permalink)
whats your set up, IE: where is sonar nstalled, where are projects installed ?
I see you have 3 HD's
1SSD and 2 one TB HD's

lets see where you are configuring your OS, Sonar, files, project files, and that may reveal something.

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
#5
robert_e_bone
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Re:sonar X1 crashing when opening one project after another 2013/03/28 10:26:39 (permalink) ☄ Helpful
Also, if you have antivirus software running when you are doing audio processing with Sonar, try temporarily turning off the antivirus software just while running Sonar (turn it back on when done), and see if that helps.

Also, if using a USB audio interface, try making sure it is in a USB 2.0 port, and not USB 3.

Bob Bone


Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#6
fluffydog
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Re:sonar X1 crashing when opening one project after another 2013/03/28 17:56:07 (permalink)
Hey all, thanks for the replies! I think this is resolved but I'll put the details in case it helps anyone else.

Sorry for the lack of info:
- 64 bit windows 8 (updated), 64 bit sonar (I also have 32 bit sonar installed but don't use it much) both X1d versions
- All programs installed to the SSD
- All audio/session files and soft synth libraries kept on the 1st STA drive (the other SATA is just storage)
- mem test passed
- no viruses and disks are clean. It's a pretty new machine

I did have a USB iLock in a USB 3 port but moved it to test (didn't help)
I removed an external USB 3 drive (didn't help)

Solving factor: I disabled Windows Defender and the problem seemed to disappear BUT only when I shut off the full program as administrator and set it to not start on boot up. In other words if I just stop the service the problem was intermittent. When it's fully stopped as a startup item the problem seems to go away. I can open multiple files etc. like the old days.

* I'd rather not use win defender anyways as I find running spybot, Hijackthis etc. seems to keep everything pretty clean.
I wonder if it's safe to assume that if I'm not browsing the web I could keep it turned off? What are the popular A/V apps for DAW machines?

Thanks again folks!
FD

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fluffydog
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Re:sonar X1 crashing when opening one project after another 2013/03/28 20:27:23 (permalink)
**Update**

The problem still persists. Windows Defender is turned off but now the crashes have returned.  It seemed to stop for a while, hence my last post.
Any other ideas would be appreciated.
Thanks muchly!
FD

System: Intel Core i7-3930K CPU @ 3.20, 32 GB DDR3, Intel SSD 420 GB sys drive, 2 WD 2 TB SATA DRIVES. 3X MOTU 2408 Mk3 - Windows 8 pro 64 bit Sonar X1d 64 and 32 bit
#8
robert_e_bone
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Re:sonar X1 crashing when opening one project after another 2013/03/28 20:36:04 (permalink)
I use Avast - it's free and pretty well ranked for antivirus software.

I wish I had more ideas of what to have you look at.

I am a bit fried at the moment, I will circle back to this thread in a bit and see if I can come up with something more helpful.

Hang in there, 

Bob Bone


Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#9
robert_e_bone
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Re:sonar X1 crashing when opening one project after another 2013/03/28 20:46:49 (permalink)

I DID take a look at the drivers for the interface, and while the actual drivers download page does NOT list Windows 8 as a supported OS, here is what MOTU says about it on another page (I added a font color change to the relevant text, and made it bold and underlined):


Bob Bone


MOTU Products are Windows 8 ready
 
Windows 8 is shipping, and MOTU hardware and software products are ready for your Windows 8 system. In most cases, the current shipping software installers for Windows 7 are forward-compatible with Windows 8. Final compatibility testing is still on-going, so keep an eye on motu.com/download for any updates in the near future that may address Windows 8 specific issues.  

 Currently supported products include:  

MOTU hardware for Windows 8 Hybrid FireWire/USB2 audio interfaces (Track16, UltraLite-mk3 Hybrid, etc.) USB MIDI interfaces (MIDI Express XT, micro express, etc.) USB audio interfaces (MicroBook, MicroBook II, etc.) FireWire and USB2 audio interfaces (Traveler-mk3, 8pre, 828mkII, etc.) PCI-424 audio interfaces (2408mk3, 24I/O, etc.) MOTU software for Windows 8 MachFive 3 BPM Ethno Instrument Electric Keys 



Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#10
chuckebaby
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Re:sonar X1 crashing when opening one project after another 2013/03/28 21:14:36 (permalink)
robert_e_bone


I use Avast - it's free and pretty well ranked for antivirus software.

I wish I had more ideas of what to have you look at.

I am a bit fried at the moment, I will circle back to this thread in a bit and see if I can come up with something more helpful.

Hang in there, 

Bob Bone

so don't I,
if we could only make more people see how awesome Avast is, very light perfect for DAW/internet browsing.
smart people think a like :)

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
#11
fluffydog
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Re:sonar X1 crashing when opening one project after another 2013/03/29 15:17:20 (permalink)
Thanks again. I too suspect the MOTU drivers as they haven't been updated on their site since September of 2012 I believe.

I have a tech query posted with MOTU, I'll see what they say and get back. I have a feeling these problems are happening on Windows 8 and not Win 7.

Motu are usually quite good with timely updates but this one is taking a while.

I will check out Avast, thanks!

FD 

System: Intel Core i7-3930K CPU @ 3.20, 32 GB DDR3, Intel SSD 420 GB sys drive, 2 WD 2 TB SATA DRIVES. 3X MOTU 2408 Mk3 - Windows 8 pro 64 bit Sonar X1d 64 and 32 bit
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stickman393
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Re:sonar X1 crashing when opening one project after another 2013/03/29 15:43:53 (permalink)

>> When I close a file (leaving the program open) and choose a new file, Sonar crashes.


Just to throw another data point into the mix: This is happening to me also on Windows 7 64, with SONAR X2a.

I don't run an antivirus on my DAW, and anyway, I doubt that was it. This seems to be something new for me since the original X2 release (I never used X1).
#13
vintagevibe
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Re:sonar X1 crashing when opening one project after another 2013/03/29 16:46:50 (permalink)
stickman393


>> When I close a file (leaving the program open) and choose a new file, Sonar crashes.


Just to throw another data point into the mix: This is happening to me also on Windows 7 64, with SONAR X2a.

I don't run an antivirus on my DAW, and anyway, I doubt that was it. This seems to be something new for me since the original X2 release (I never used X1).

Same here.  X2 is very prone to crashing.  Usually when I close or open a file.  Very unstable as was X1.
#14
fluffydog
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Re:sonar X1 crashing when opening one project after another 2013/03/29 22:10:57 (permalink)
Thanks for the posts..

Interesting to see others with a similar issue. To hear this issue is also happening in win 7 throws a curve. I was suspecting win 8/sonar or win 8/motu as a possible culprit. I've been suspecting the motu sound card and waiting for answers from them. A tech said he would test on his own version of sonar earlier today and get back.

(PS. I tried Sonar X2 and am dying to use it but there was a bug turning softsynths on and off. Whenever I would connect a synth's power or turn the synth's power off it would hang, the ram indicator would go nuts for about 14 seconds and then: either crash, or everything fine. I had a post on the forum recently about it: http://forum.cakewalk.com/tm.aspx?m=2769982 never resolved it, even testing on another win 8 machine. I heard there was an X2a out now but haven't tried to see if that problem went away. I actually stayed on X1 for that reason. I wish I could change to X2)

Don't mean to go off subject this post though, just the only issues I've encountered with Sonar/Win 8 so far. Perhaps related.

Lastly, I'll add that I think asio drivers were possibly a commen factor to both problems.
Thanks again!
FD

System: Intel Core i7-3930K CPU @ 3.20, 32 GB DDR3, Intel SSD 420 GB sys drive, 2 WD 2 TB SATA DRIVES. 3X MOTU 2408 Mk3 - Windows 8 pro 64 bit Sonar X1d 64 and 32 bit
#15
daveny5
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Re:sonar X1 crashing when opening one project after another 2013/03/30 07:18:08 (permalink)
Same here.  X2 is very prone to crashing.  Usually when I close or open a file.  Very unstable as was X1.



Maybe on your equipment. I can't remember the last time it crashed on my computer. 

Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
#16
robert_e_bone
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Re:sonar X1 crashing when opening one project after another 2013/03/30 10:27:09 (permalink)
I seem to remember where X2a addresses something like 250 bugs - perhaps it is worth looking at getting to.  I have it running on Win 8 and I have not had a single crash.  (certainly others have differing success/failure - so I think configuration/use/system play a part in it all).

Bob Bone

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#17
stickman393
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Re:sonar X1 crashing when opening one project after another 2013/03/30 11:48:13 (permalink)
It's obviously a subtle thing. X2 was solid - I only started experiencing the "open a second project = crash" after I upgraded to X2a.
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Keni
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Re:sonar X1 crashing when opening one project after another 2013/03/30 14:08:02 (permalink)
Please excuse me as I have just started reading this thread...

But I thought I should start off by saying that my system has auto-reported a similar situation a number of times now...

It doesn't seem to always be the same songs involved tho it's difficult to be certain... and most of my projects these days are using only Sonar supplied plugins... When I use something questionable (I use SpinnerLE (leslie simulator) in a number of projects) I freeze the track any time it has been edited... So it's never live when I open any of these songs... I also still use the Lexicon Pantheon very often, but then it would level out to being a problem for all my songs as it's in every song... ;-)

Now to read more of the thread...

Hi Gang...

Keni

[edit]

BTW... I too use Avast, but only on my web machine (this machine)... I have no virus software on my DAW as it's only web activity is DAW based (authorizations and such)...

[end edit]



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#19
chuckebaby
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Re:sonar X1 crashing when opening one project after another 2013/03/30 14:31:30 (permalink)
vintagevibe


stickman393


>> When I close a file (leaving the program open) and choose a new file, Sonar crashes.


Just to throw another data point into the mix: This is happening to me also on Windows 7 64, with SONAR X2a.

I don't run an antivirus on my DAW, and anyway, I doubt that was it. This seems to be something new for me since the original X2 release (I never used X1).

Same here.  X2 is very prone to crashing.  Usually when I close or open a file.  Very unstable as was X1.
never any solution's, just dogging sonar any chance you get, that gets a little old after awhile.
theres a lot of people including myself that have had good success with both x1 and x2.
while x1 was very rocky to begin with, your not about to tell us after x1 D you still found it unusable ?
that's a joke.
even if it had issues, its still not unusable.
and x2 has been a success I think, a few quirks sure, unsuable ? give me a break.
 
the people asking for help on these threads are not employees of sonar, so you might want to help out once in a while.
these people need help, not your personal problems with sonar and "this is unusable".
even the people who don't like x2, they may say its buggy, I wont aurgue with that, 
unusable? no,  you might want to check your computer and upgrade some drivers or something if you cant even use it at all.
 
I wouldn't even say anything but this is always your reply to everything, never helping, just complaining.
its understandable to complain once in awhile, but every post ?
not helping anyone. 
 
post edited by chuckebaby - 2013/03/30 14:37:55

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
#20
Keni
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Re:sonar X1 crashing when opening one project after another 2013/03/30 17:12:02 (permalink)
For me I don't find it unstable... and I haven't had much trouble in this with X1 or any release since... Tho I do get these crashes, they only seem to happen when changing from one song to another so there is nothing lost but a moment to re-open Sonar...

I have a feeling there is some minor issue here, but (for me) this is not big... I have far more trouble with Lanes than I do crashing... ;-)

Keni



Keni Fink
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Deep Space Records
http://www.reverbnation.com/inexile
http://www.cdbaby.com/artist/inexile
Out Of My Head Music (BMI)

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#21
fluffydog
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Re:sonar X1 crashing when opening one project after another 2013/03/30 18:34:08 (permalink)
I think I will get to X2a sooner than later, thanks. I love all the new features. Fingers crossed these minor things might disappear.
 
I have another windows 8 machine I can test it on with completely different hardware etc. before I migrate it into my studio.

Whenever I run into a glitch, I find Sonar is usually not the culprit. Some driver, plug-in or otherwise. I've used Cakewalk as my DAW since the mid 90's for that reason.

I'll post back if I find anything.
Thanks again.
FD

System: Intel Core i7-3930K CPU @ 3.20, 32 GB DDR3, Intel SSD 420 GB sys drive, 2 WD 2 TB SATA DRIVES. 3X MOTU 2408 Mk3 - Windows 8 pro 64 bit Sonar X1d 64 and 32 bit
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