Unable to Install Drivers

I am unable to install the VS-700 drivers onto the computer.  The directions appear rather simple and easy to follow.
 
I insert the driver disc and it goes into action.
 
I select English as my other language skills aren't that great.
 
The Set Up Wizard appears and I select "next".
 
I choose the task, "Install VS-700 Drivers".
 
The next pop-up, "VS-700 Driver Ver.1.0.0.  "VS-700 Driver will be installed on your computer" and I click "Next".
 
The next pop-up, "To begin installation, clikc [Next]", so I click on "next".
 
Then, it indicates the drivers are being installed as the horizontal line gets filled in across the screen.
 
A pop-up appears with written instructions on "Ready to install the driver".
 
1.  Please use a USB cable to connect the VS-700 and your computer, and then turn on the power of the VS-700.
 
The USB is connected and the power to the VS-700 gets turned on.
 
I wait for the "Found New Hardware Wizard" to appear.
 
When it appears, it says, "The wizard helps you install software for: UM-1"
 
I have "Install the software automatically (recommended) and click "next".
 
This is where the roadblock shows up.  The next pop-up says, "Cannon Install this hardware"  "The hardware was not installed because the wizard cannot find the necessary software."

I've done this a multitude of times, trying different things, but it all ends here.

Hey RA1222, how is it going. Sorry to hear you are having some issues. What do you mean by

"The Wizard helps you install the software for UM -1" What is the UM 1 you are talking about?
From what I know the UM-1 is an old Edirol USB to Midi Interface. Have you got the full V Studio system with the VS700R interface and V700C controller? You certainly dont need an UM 1 if you have the full V Studio system.

Try contacting Cakewalk support. They are very helpful in helping people setting up their V Studio systems for the first time.

I would try going into your system folder and hardware devices and maybe uninstalling any other drivers you dont need first. You dont need any of those drivers if you have the full V Studio system. The VS700R comes with a set of Midi INS and OUTs if you need to connect up any external hardware that you may have.

Reboot and then try the V 700 driver install again. Once you have done that as well you need to update that driver to V 1.1.1 and also you need to do the firmware update for the Fantom otherwise it wont work. Read the instructions carefully on the Cakewalk website about the firmware update.

There is a limit to the number of midi drivers you can have installed under Windows XP. Maybe you have too many and that could be the issue not sure. Keep in touch with Cakewalk support as well.

RA1222


I am unable to install the VS-700 drivers onto the computer.  The directions appear rather simple and easy to follow.

I insert the driver disc and it goes into action.

I select English as my other language skills aren't that great.

The Set Up Wizard appears and I select "next".

I choose the task, "Install VS-700 Drivers".

The next pop-up, "VS-700 Driver Ver.1.0.0.  "VS-700 Driver will be installed on your computer" and I click "Next".

The next pop-up, "To begin installation, clikc [Next]", so I click on "next".

Then, it indicates the drivers are being installed as the horizontal line gets filled in across the screen.

A pop-up appears with written instructions on "Ready to install the driver".

1.  Please use a USB cable to connect the VS-700 and your computer, and then turn on the power of the VS-700.

The USB is connected and the power to the VS-700 gets turned on.

I wait for the "Found New Hardware Wizard" to appear.

When it appears, it says, "The wizard helps you install software for: UM-1"

I have "Install the software automatically (recommended) and click "next".

This is where the roadblock shows up.  The next pop-up says, "Cannon Install this hardware"  "The hardware was not installed because the wizard cannot find the necessary software."

I've done this a multitude of times, trying different things, but it all ends here.

Does the Um-1 appear in a slot with a drop down arrow? Hit that arrow and choose the V700. If there's a conflict with your Um-1, uninstall it and do the install again. I take you had a UM-1 on your computer? Strange problem.

When I get ready to install the drivers via the steps, I get to the point where I need to plug the USB from the VStudio 700 into the computer.  Then, I get the pop-up in the corner saying there is new hardware found.  In that pop-up, UM-1 is displayed.  Then, the "Welcome to the Found New Hardware Wizard comes up stating, "This wizard helps you install software for: UM-1.

I'v also tried putting the USB connection into several differnt USB ports.  Don't ask me why, it just seemed like I was trying to do something.

I've done searches on different drives in the computer for "UM-1" but come up with nothing.  I was thinking, if I can find out where this dastardly UM-1 was hiding, I could delete it. 

I also tried calling Cakewalk tech support but they aren't there on the weekends.  So, I have to wait until I am at work on Monday when I won't be at my VS-700.    I sent an e-mail to Cakewalk with my concern but I guess it won't get answered 'til Monday, too.

RA1222


When I get ready to install the drivers via the steps, I get to the point where I need to plug the USB from the VStudio 700 into the computer.  Then, I get the pop-up in the corner saying there is new hardware found.  In that pop-up, UM-1 is displayed.  Then, the "Welcome to the Found New Hardware Wizard comes up stating, "This wizard helps you install software for: UM-1.

I'v also tried putting the USB connection into several differnt USB ports.  Don't ask me why, it just seemed like I was trying to do something.

I've done searches on different drives in the computer for "UM-1" but come up with nothing.  I was thinking, if I can find out where this dastardly UM-1 was hiding, I could delete it. 

I also tried calling Cakewalk tech support but they aren't there on the weekends.  So, I have to wait until I am at work on Monday when I won't be at my VS-700.    I sent an e-mail to Cakewalk with my concern but I guess it won't get answered 'til Monday, too.

It's hiding in your registry. A dangerous place to go if you can't identfy the particular file and it's associations. Open run, type in regedit,  go to find, you'll see it, type in UM-1, delete the threads associated with it. Go to Find next, delete all the Um-1 registry threads it finds. It's dangerous way to clean out files, do it at your risk.

Craig is right. I also had Sonar 8.3 on my computer prior to getting the V Studio system. So it can be Sonar 8 then driver install then update (1.1.1) as Crg has said. Dont forget the Fantom firmware update as well.

I was also going to say there is a registry reference still on your machine to the UM-1. You can do it the way Craig has suggested. There are also registry programs that can do this for you as well. Just make sure you always backup any registry changes so you can go back if you need.

Hi RA1222,

Double-check your USB connection... any chance it is connected from your computer to the VS-700C and not the VS-700R? If you are using the full system, it must be connected to the VS-700R.

A USB cable connected to the VS-700C = VS-700C in stand-alone mode. The VS-700C in stand-alone mode requires flipping a DIP switch located on the back of the unit. If you fail to hit the DIP switch, Windows recognizes the device as the UM-1. 

Perhaps this is what is happening on your computer? I'd look into that before diving into the registry.

Ryan Munnis [Cakewalk
]

Hi RA1222,

Double-check your USB connection... any chance it is connected from your computer to the VS-700C and not the VS-700R? If you are using the full system, it must be connected to the VS-700R.

A USB cable connected to the VS-700C = VS-700C in stand-alone mode. The VS-700C in stand-alone mode requires flipping a DIP switch located on the back of the unit. If you fail to hit the DIP switch, Windows recognizes the device as the UM-1. 

Perhaps this is what is happening on your computer? I'd look into that before diving into the registry.

I'm glad you posted that Ryan. I didn't even think of the dip switch setting.