Locked[FAQ]How to contact Cakewalk directly

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Steve Cox [Cakewalk]
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2010/02/01 10:58:48 (permalink)

How to contact Cakewalk directly

Greetings Everyone,

This is just a friendly reminder of the easiest and fastest ways to contact Cakewalk. We’re committed to your experience with our software and would like to make sure that any problems you may encounter are resolved as quickly as possible.

Cakewalk does not provide product support via these peer-to-peer based forums. This is simply a place for the Cakewalk user community to get together and discuss Cakewalk/Music related topics. In some cases, you can get lucky and someone will chime in on behalf of the company. But it is certainly not the defined avenue to reach Technical Support.

We offer the following methods for contacting Tech Support:

Telephone (Mon-Fri 1:00pm-6:00pm EST): Click here for information
Email: http://www.cakewalk.com/Support/Email.asp

If you are having problems regarding an order, registration or have a pre-sales question you should contact our Customer Service Dept:

Telephone (Mon-Fri 1:00pm-6:00pm EST): 888.CAKEWALK or 617.423.9004
Email: http://www.cakewalk.com/About/csr.asp

These are definitely the best ways to reach us.

We also provide you with ways to directly involve yourself in the design & development of our products. If you have a great idea for a feature and you’d like to see us implement it, let us know by submitting this form:

http://www.cakewalk.com/Support/FeatureRequest.asp

If you think you may have found a defect in a Cakewalk program, inform us so we can fix it:

http://www.cakewalk.com/Support/ProblemReporter/

Using these prescribed channels will help us assist you as efficiently as possible. Thanks!

Steve Cox
Technical Support
Cakewalk

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