LockedFinding Your Serial Number and Download Links on the Store.

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Brandon Ryan [Roland]
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2010/12/08 12:12:30 (permalink)

Finding Your Serial Number and Download Links on the Store.

The best way to get your serial numbers and download links it to visit this page:
 
http://www.store.cakewalk.com/default.asp?ma=1
 
Please try this solution first if you are experiencing any issues.
 
Thanks.

"The sky above the port was the color of television, tuned to a dead channel." WG

SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
#1

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    retired_account
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 12:51:55 (permalink)
    Mine are still not listed there from my purchase I made 12 hours ago.
    Any est on when the serial/ registration snafu will be fixed.

    I called & waited for support who informed I'd have the numbers in 45 minutes, that was about 3 hours ago.
    #2
    mountaincruz
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 13:00:20 (permalink)
    I purchased the PE 8.5 Upgrade over a week ago and although the serial and registration for 8.5 are listed under my account, Sonar X1 is not.
     
    I guess I'll have to call Cakewalk Sales...

    Cheers!

    SONAR X1 Expanded x64
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    #3
    Kevinlane
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 13:06:03 (permalink)
    mountaincruz


    I purchased the PE 8.5 Upgrade over a week ago and although the serial and registration for 8.5 are listed under my account, Sonar X1 is not.

    I guess I'll have to call Cakewalk Sales...


    Same here No DL links for X1

    Kevinlane
    ----------------------------

    Using Sonar 8.3.1 Pro and Wavelab 6 with . . .

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    #4
    C_note
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 13:06:11 (permalink)
    I purchased Sonar 8.5 yesterday and have serial but no download links. However 2 threads  down from this one it says that all X1 download links should be in your account by 6:00 pm edt so I will look for it then.
    #5
    Kevinlane
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 13:07:46 (permalink)
    Duh, just saw that thread.
    Will be watching the inbox
    #6
    mountaincruz
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 13:37:28 (permalink)
    Thanks C_note. I'll be patient. Heh.

    Cheers!

    SONAR X1 Expanded x64
    Windows 7 Home Premium x64
    HP Pavillion Elite HPE 410y
    AMD Phenom II 1045 2.7 Ghz
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    #7
    metal_bassist
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 22:39:36 (permalink)
    My email link does not work at all... It is a catch 22 link. Here is what happens:

    1. The link sent me to a place to choose USD, which I did.
    2. When I clicked that link it sent me to a place where I could add the download for $0.00, which I did
    3. I checked out. Sounds good, right?
    4. After that, it does not let me do anything. My serials show up fine, but there is no download link by them.

    Clicking on the details of the $0.00 order does nothing. No other links take me to the download link.

    Bottom line: I cannot download the friggin program...

    This is the twilight zone, and I will never go through it again. I give up.

    DAW: SX3ePE / Win8.1pro x64 / i7-4770K / Z97 Extreme6 / 16GB G.Skill DDR1600 / Samsung XP941 / Intel 730 240GB Audio Drive / Kingston V300 Series SSD x2 / Hitachi 2TB ext (Backups) / EVGA GeForce 1GB GTX460 SE
     
    Mixer n Monitors: Presonus SL16.4.2/JBL LSR4326/M-Audio BX8a
     
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    #8
    mountaincruz
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 22:42:05 (permalink)
    It can take a while for the page to refresh with the download link. I hope you didn't exit the page...
     
    You should also receive a confirmation email with the link in it. It may take about 5 minutes for the download page to come up in your browser after you click on it.

    Cheers!

    SONAR X1 Expanded x64
    Windows 7 Home Premium x64
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    #9
    metal_bassist
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 23:02:07 (permalink)
    No. I don't think you understand. There is no link. I have a confirmation email and all it does is take me to the login page where I get the runaround. That is, if I don't get "Bad Response from Server". After 13 years with CW, I finally think I've had it. It's not bad enough that the server is jammed, and that I got double-charged on the phone for the physical kit, which Seth told me he would take care of, but to not even be able to get to the damn link to DL because I don't have a link by my serial numbers. That's just BS. Let's see Pro Audio 6, 9, Sonar 1, 3, 7, 8, 8.5, X1. How is that for loyalty. And now, this charade... Hell I'm not even mad. I'm just tired of it.

    DAW: SX3ePE / Win8.1pro x64 / i7-4770K / Z97 Extreme6 / 16GB G.Skill DDR1600 / Samsung XP941 / Intel 730 240GB Audio Drive / Kingston V300 Series SSD x2 / Hitachi 2TB ext (Backups) / EVGA GeForce 1GB GTX460 SE
     
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    #10
    Fess
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 23:07:43 (permalink)
    Seems like this launch 'party' has been a disaster. Sorry to hear about your issues man. I'm new to Sonar and I'm already thinking they're a shady unit, using clever marketing to cover up shortcomings...As I said earlier 20000 emails at 200 bytes a pop would fit through 56k modem faster than this. I don't believe they sent anything...and where is the effin user manual?!!
    #11
    hillsc
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/08 23:32:04 (permalink)
    Well, in Cakewalk's defense, this is a massive undertaking. I work as a programmer for an online game publisher and I'm fairly confident I know exactly what they're going through this week. Believe me, none of the web developers and operations folks have been sitting around the past few months brainstorming ideas for how best to piss off customers. Even the best laid plans end up with glitches: there are just too many variables involved. And I know when something goes wrong they're not sitting in their towers going, "Bwaaa ha ha ha!"

    I hate to admit it, but billing systems I've written have, in the past, accidentally double billed customers and I feel sick to my stomach when it happens. We've had launches where our online store is slow. There's always something going to go wrong with a live system that you couldn't possibly catch in the QA and staging environments. Fortunately, we've always get it sorted out, but as a responsible developer, I take it very personally. I can't imagine the Cakewalk operations group doesn't feel the same.

    I feel bad about your experience, metal_bassist, I really do. Because I know it feels like this should go flawlessly. And it's even worse because it does feel like a personal affront to a long-time customer. There must be something about this product and/or company you do like to have stuck with them so far. I hope this gets cleared up for you soon and you're back to making music again.

    In the meantime, let's look at the silver lining: the cause of the problems is this massive customer surge Cakewalk is experiencing. And all things being equal, I'd take this over crickets chirping and tumbleweeds rolling by. We'll get through the launch hump in a couple days and then appreciate the fact we're part of a vibrant thriving community using a product very much alive and well.

    Charlie
    #12
    Storm
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 01:43:01 (permalink)
    I'm another one who still doesn't have a DL link. The email that has a link to get the files takes me to the account page only and not the files. And so there is no way to get to the DL because there still is no DL link beside SONAR X1.

    It's 10:42 pm Pacific Time.

    2 songs from storm's band reijo | Latest Video Shadows | new reijo track - storm on lead guitar
    #13
    Fess
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 01:45:36 (permalink)
    Yeah, waiting for my DL links now.
    #14
    vancamp
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 02:50:26 (permalink)
    Instead of following the main "Download" link in the Store (after you've "bought" the free upgrade), which takes you back to your account page (where there should be a file download link, but isn't), see if you find an "alternative download link" shown farther down the page.  Try using that instead... it takes you directly to the "Download your File(s)" page where the download links are.
    #15
    hillsc
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 09:05:43 (permalink)
    I ran into this same problem: logging in to my account shows, "My Downloads" which simply repaints the page:

    http://www.store.cakewalk.com/b2cus/myaccount.aspx

    My Sonar X1 purchase shows up there but without a download link. I can click 'Details', however, but when I do, it takes me to a page that says I'm "not authorized to view this order." Interesting.

    Opened up the email which has this download link:

    http://www.store.cakewalk../b2cus/mydownloads.aspx

    That takes me to the page with the (multiple) links for downloading. About to embark on my second attempt, since the first download froze up after downloading "2.9 of 2.9 GB".

    :(
    #16
    HumbleNoise
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 09:44:41 (permalink)
    Purchased X1 last night around 9PM but still have no serial number as of this morning 7AM. Do I just wait? Or are there other steps I should take?

    Humbly Yours

    Larry

    Sonar X2 x64
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    #17
    Pavement
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 09:48:48 (permalink)
    Hi i'm stuck.

    i got the confirmation e-mail earlier this morning & started downloading... it crashed halfway through.

    Now i'm unable to access the files through my account!

    Please help Cakewalk... i have no access to the links now.

    :-((
    #18
    Pavement
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 09:51:26 (permalink)
    its ok... i seem to be back in ;-))
    #19
    Subliminal Confusion
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 10:18:38 (permalink)
    I'm in the same boat with HumbleNoise.

    From what I understand the serials go out after your order is revewed/verified.

    I have the product downloaded, just waiting on the serial number which I assume I will get sometime today.
    #20
    budweiser
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 10:57:43 (permalink)
     Had a problem, but now it's solved !
    post edited by budweiser - 2010/12/09 18:26:52
    #21
    HumbleNoise
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 18:42:44 (permalink)
    I called tech support. 15 minutes on hold. Spencer was great and mailed me my serial number.  Sweet.

    Humbly Yours

    Larry

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    #22
    awal
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 19:01:02 (permalink)


    Sorry, but can any one tell me where the " Go to the free download on the cakewalk store"
    Is ?
    I loged onto my account but no sign of free download in the store.
    can anyone help please. it's 1:00 am here in Paris and I need to get some sleep.

    thanks people
    #23
    C_note
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 19:07:06 (permalink)
    awal


    Sorry, but can any one tell me where the " Go to the free download on the cakewalk store"
    Is ?
    I loged onto my account but no sign of free download in the store.
    can anyone help please. it's 1:00 am here in Paris and I need to get some sleep.

    thanks people


    http://forum.cakewalk.com...?m=2149598&mpage=8
    #24
    awal
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/09 19:23:13 (permalink)


    That was quick, thanks C_note much appreciated

    awal
    #25
    FranJo
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/11 14:49:46 (permalink)
    Brandon, I followed the links in my order conformation email and no X1 serial numbers or recent orders were listed. When I click on your link the page at least lists Sonar X1 at the top, but no serial number or regcode.
    #26
    Tj Ballard
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/11 16:44:58 (permalink)
    I need some help....I registered my copy of 8.5 but nothing seems to show in my account page.  Nothing....no registration number, serial number etc.  I would like to start on the road to downloading my free X1 Producer update.  Anyone can help would be be deeply appreciated.  I will take ANY help....
    Thanks
    Tj
    #27
    Tj Ballard
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/11 17:05:42 (permalink)
    I guess the world and cakewalk shut down on Saturdays huh?
    #28
    Martin Hines
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/11 20:23:44 (permalink)
    Tj Ballard


    I guess the world and cakewalk shut down on Saturdays huh?
    I assume Cakewalk is only open during regular weekday business hours.  I too purchased Sonar X1 (on Friday), downloaded it, but still have no serial numbers.
     
    Hopefully Cakewalk will be back on Monday.
    post edited by Martin Hines - 2010/12/12 09:58:54
    #29
    Tj Ballard
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    Re:Finding Your Serial Number and Download Links on the Store. 2010/12/11 21:05:09 (permalink)
    I haven't even gotten to the download part yet
    Geeeeeeeeez
    #30
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