Just thought I would let you all know about some GREAT customer service for once.
Brought the UVi String Machines package - had a problem in Mach5 - they let me know immediately String Machines had been  written in the very latest script which is part of MAch5 upgrade coming out soon - but in any event I could use the UVi Workstation which had already been upgraded.
So I downloaded this - worked fine Stand alone but would not work in Sonar X1.
I let them know (all this was yesterday by the way). Today I received a download link to a new download version of the UVi workstation.
Downloaded, installed all perfect.
Now this is the test of any company in any field of business in my book - we all get things wrong sometimes, but the test is in how you put them right. In this case superbly.
Anyone think I could have had this experience with Native Instruments!!!!!
Cheers
Nigel

For a bit of fun we've just done a cover of I'm Waiting for the Man by Velvet Underground if anyone would like to hear it
http://www.youtube.com/user/DevineLie/videos

 

I'd like to add my +1 to Motu also.

And believe it or not, in my experiences with our very own Cakewalk.
 I've had nothing but excellent service.
Now, I live on the east coast so calling is an option for me, and since they finally got rid of that God awful 'wait muzak' they had in the past, the 3 minutes I actually had to wait for a rep was tolerable. 

But Sweetwater's service, customer support and tech support is by far the best out there IMO.
I wish all company's ran like that.

Mike   

Sonar X2a ~ Scarlett 18i6 ~ Home Build DAW 
GA-Z77X-U5DH 
Intel i7 3770k 4.10GHz
32GB RAM Crucial Ballistix Elite (4x8)
Samsung 250GB SSD
1TB WD Black HDD @ 7200RPM 6Gb/s 64MB
Corsair H80i Liquid cooler
Noctua Silent Fans ~ 3x120mm ~ 1x140mm
Seasonic Platinum 760w PSU
Windows 7 Pro 64Bit.

Mike
Never really had to use Cakewalk's but I can definitely concur re Sweetwater - I have been using them for years, they are one of the few companies that will ship to Barbados and I always get fabulous, friendly and cost competitive service.
Nigel

For a bit of fun we've just done a cover of I'm Waiting for the Man by Velvet Underground if anyone would like to hear it
http://www.youtube.com/user/DevineLie/videos