UVi & Motu superb customer Service

Just thought I would let you all know about some GREAT customer service for once.
Brought the UVi String Machines package - had a problem in Mach5 - they let me know immediately String Machines had been  written in the very latest script which is part of MAch5 upgrade coming out soon - but in any event I could use the UVi Workstation which had already been upgraded.
So I downloaded this - worked fine Stand alone but would not work in Sonar X1.
I let them know (all this was yesterday by the way). Today I received a download link to a new download version of the UVi workstation.
Downloaded, installed all perfect.
Now this is the test of any company in any field of business in my book - we all get things wrong sometimes, but the test is in how you put them right. In this case superbly.
Anyone think I could have had this experience with Native Instruments!!!!!
Cheers
Nigel