Helpful ReplyCrashing Sonar X2 repeatedly

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p40tomahawk
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2013/03/02 23:25:13 (permalink)

Crashing Sonar X2 repeatedly

Working on a pure soft-synths piece, I'm crashing Sonar X2 Producer every 20 minutes. Crashed it a couple of dozen times in one evening a few days ago.

The message is "sonarpdr.exe has crashed", then the program closes down entirely.

Here's some particulars: HW: Lenovo K430,
i7-3770
8GB RAM
NVIDIA GeForce GT 620
RME Babyface
UAD 2 Quad-core

SW: Win7 Home Premium 64-bit Service Pack 1
Sonar X2 Producer Build 306 [NOTE Mar 3: Now updated to X2a]

In this piece, VST: Zebra2(x64) two instances
PSYN II one instance
UAD 1176LN three instances
UAD Realverb four instances
UAD Pultec one instance
UAD LA2A one instance
Cakewalk Multivoice Chorus/Flanger one instance
Cakewalk Channel Tools one instance

This piece has 3 MIDI tracks (2 Zebra2, 1 PNSYN), plus three audio tracks for loops.

Nearly all the sound action happens in the first Zebra2 synth in Track 1, which is driven by MIDI data. Crashes repeatedly happen before any of the other tracks make their entrance around bar 70.

The main Zebra2 track has 6 automations going: Volume, Pan, and ProChannel EQ banks Hi Pass Freq, HF Gain, HMF Gain and LMF Gain.They're pretty lively, lots of dial spinning.

UAD Control Panel reports the load is quite low, avg 17%, and highest load on a single core is 26%. Any advice greatly appreciated.
post edited by p40tomahawk - 2013/03/03 22:05:56
#1
scook
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Re:Crashing Sonar X2 repeatedly 2013/03/02 23:33:37 (permalink) ☄ Helpful
You are running the original version of X2 Producer. At a minimum, you should apply the quick fix http://www.cakewalk.com/S...reader.aspx/2007013292 The current version is X2a http://www.cakewalk.com/s...reader.aspx/2007013301
#2
TraceyStudios
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Re:Crashing Sonar X2 repeatedly 2013/03/02 23:36:30 (permalink) ☄ Helpful
I recently went thru some crashes and frustration. I did a few things as advised by folks in the forums. Since, Sonar has been running fantastic. 35 hours without any major issues.  try these:

make sure you have windows service pack 1 (windows 7) and windows update is current

shut off any virus/malware


shutoff any unnecessary services

make sure you have the latest version of audio drivers for your interface/devices

make sure you have sonar X2a

Some folks recomended updating the bios, however I did not do this.


Make sure you create a system backup or restore point before doing this.

I also optimized as in this document: http://www.google.com/url?sa=t&rct=j&q=sweetwater%20windows%207%20optimization&source=web&cd=1&cad=rja&sqi=2&ved=0CC8QFjAA&url=http%3A%2F%2Fwww.sweetwater.com%2Fsweetcare%2Fdownloads%2FWindows_7_Optimization_Guide.pdf&ei=u9IyUZ3OMevryAHzvIBQ&usg=AFQjCNEc4ukA_tW-GtP_ekQJhuBxObRcOw



Other suggestions were made that I did not attempt, you should read thru the post, maybe there is something else which may help you. here is a link to that post: http://forum.cakewalk.com/tm.aspx?m=2786480

AMD FX-6100 six-core processor 3.3GHz
8 Gig RAM
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Tascam FW1884
Mackie Blackbird
Presonus Digimax
Avalon U5
BFD2
SL Trigger
Alesis DM8 Pro drums
KRK Rokit 8s
KRK 10s
ARC2

Folgers Dark Roast, a bit of crazy :)
& lots of help from the forums!
 
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#3
p40tomahawk
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Re:Crashing Sonar X2 repeatedly 2013/03/02 23:47:26 (permalink)
Many thanks for the advice. Most of the drivers steps I have already applied, all unnecessary services are off, and the synth machine is generally kept off the Internet (this message is coming from my other box, the gaming machine). The Sonar update to X2a sounds promising, thanks for that! btw, apologies for the very ugly presentation in my first message. I formatted everything very nicely, but the forum interface seems to have thrown away all my white spaces.
#4
Resonant Order
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Re:Crashing Sonar X2 repeatedly 2013/03/02 23:51:16 (permalink)
Did you defrag after installation? It's my first solution, and usually works.

"After silence, that which comes nearest to expressing the inexpressible is music." Music at Night, 1931- Aldous Huxley
#5
scook
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Re:Crashing Sonar X2 repeatedly 2013/03/02 23:52:49 (permalink) ☄ Helpful
Good luck. The forum reformats Firefox posts. If you want to format correctly using Firefox either use the IETab addon or manually add html line breaks <br>
#6
TraceyStudios
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Re:Crashing Sonar X2 repeatedly 2013/03/02 23:56:11 (permalink) ☄ Helpful
someone previously mentioned that the x2a update requires windows 7 service pack 1. not sure if that was on your radar...sonar...LOL....

AMD FX-6100 six-core processor 3.3GHz
8 Gig RAM
SONAR X3 Producer
Tascam FW1884
Mackie Blackbird
Presonus Digimax
Avalon U5
BFD2
SL Trigger
Alesis DM8 Pro drums
KRK Rokit 8s
KRK 10s
ARC2

Folgers Dark Roast, a bit of crazy :)
& lots of help from the forums!
 
http://www.reverbnation.com/blakkmire
#7
p40tomahawk
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Re:Crashing Sonar X2 repeatedly 2013/03/03 00:08:24 (permalink)
Excellent guide, TraceyStudios, many good tips. I used to have a whole series of things like that (like DMA channel, forcing my own IRQ settings) way back in the day when I was running Cakewalk 3, 5, 6.
#8
chuckebaby
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Re:Crashing Sonar X2 repeatedly 2013/03/03 01:59:21 (permalink)
what soundcard are you using?
forgive me if i missed that.

and the x2a is a must for some stablitiy issues in my opinion. 

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
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#9
Rob[at]Sound-Rehab
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Re:Crashing Sonar X2 repeatedly 2013/03/03 02:43:42 (permalink)
Are you exclusively using 64 bit plug ins? I do not own/know all your plugs, but e.g. UAD has only gone 64 bit in the last year.

I had serious stability issues with X2a that came only from 32 bit plug-ins and since that was solved X2a runs super smooth.

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#10
brconflict
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Re:Crashing Sonar X2 repeatedly 2013/03/03 17:16:53 (permalink)
I'm getting more crashes today. Ugh! This is the worst experience I've ever had with Sonar. Just opening sessions, :(


Brian
 
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#11
p40tomahawk
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Re:Crashing Sonar X2 repeatedly 2013/03/03 20:28:31 (permalink)
From chuckebaby:
"what soundcard are you using? forgive me if i missed that."

  I'm using an external audio interface, the RME Babyface.
#12
p40tomahawk
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Re:Crashing Sonar X2 repeatedly 2013/03/03 22:01:21 (permalink)
 Just crashed again, dang it.

Update: and again (crash #2 tonight) after about just about 20 minutes since re-opening the program. After tonight's first crash, I did a cold boot to try and clear any RAM issues, just in case.

To confirm: I am indeed running Service Pack 1 for my Windows 7 Home Premium 64-bit.

Since my first post, I have checked and confirmed the tips listed earlier, and installed the update to Sonar X2a.

I worked for about two hours before crashing it--did do a couple of saves along the way.
post edited by p40tomahawk - 2013/03/03 22:32:08
#13
Bristol_Jonesey
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Re:Crashing Sonar X2 repeatedly 2013/03/04 06:06:48 (permalink)
I save after any edit which I don't want to lose.

My ctrl + S keys have very little paint left on them.

And as for ctrl + Z....................................

CbB, Platinum, 64 bit throughout
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Sir Les
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Re:Crashing Sonar X2 repeatedly 2013/03/04 06:36:33 (permalink)
I will bet that the UAD card is causing Your issues, Check IRQ sharing, and see what it is shared with...In my case it always seems to share with a onboard controller chipset......Try turning it off in device manager for a test run..
Could be the drivers for the UAD is causing a problem with the motherboars functioning with that chipset?...You can try another slot if it is sharing with a chipset, and see if win 7 share it with something else less critical...IF SO....Anyway I am going to remove the drivers and UAD card from my system...as I do not have enough IRQs to run it stable with any DAW So far....And IRQs are a Issue I suspect all win 7 and onwards will come to incounter sooner or later....As that is what Win 7 and 8 like to do best is share those valued commodities with things that should not share At all. ..and no real way to manually intervine and set em exclusively anymore....makes for a unstable Platform ....But that is my 5 cents...no more pennies?...hope it helps ...oh..you can try turning off devices you do not use...Like let us say onboard audio, or internet nic, and see if freeing up irq's help...might?

..
post edited by Sir Les - 2013/03/04 06:43:17

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chuckebaby
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Re:Crashing Sonar X2 repeatedly 2013/03/04 07:36:50 (permalink)
at this point i suggest keeping a close eye on what synth /plug in you are using before the crash is happening.
is your interface set up with the latest drivers/set to ASIO ?

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Re:Crashing Sonar X2 repeatedly 2013/03/05 00:21:30 (permalink)
I'd bump up to Windows pro. Those home editions of Windows are usually missing important parts. ...at least it's cheaper than breaking strings and blowing speakers.
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p40tomahawk
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Re:Crashing Sonar X2 repeatedly 2013/03/09 00:07:19 (permalink)
Thanks to everyone for further suggestions. I checked for latest drivers, and I've been using ASIO drivers since I started. *Ages* ago I used to turn off Plug n Play and set my own IRQs in Win95, to make sure my SCSI interface for my [ early, $600 ] CD Burner had no conflicts. I see the point of suspecting the UAD, but my quad card (and several plugins) cost more than the entire PC. The related tip of disabling all unused devices sounds good, I'm going to try that. Three more crashes tonight, including just a few seconds after cold boot/Sonar start/file open/start playback first time. Didn't touch anything while it was playing, crashed about 15 seconds in. I only have 9 tracks total at this point, it's not like it's a crowded piece of music.
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teunis
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Re:Crashing Sonar X2 repeatedly 2013/03/23 01:18:52 (permalink)
Hi,

I had heaps of trouble with X2 crashing.  I logged a case and they did suggest turning off the virus detector. (I didn't) However, I was using McAfee which was running out of time so I installed Nortons and things have been fine since.  

I looked about a lot and it seems other folks were also having similar issues with McAfee and I think some other virus detectors.

Hope this helps.

Tony
p40tomahawk


Working on a pure soft-synths piece, I'm crashing Sonar X2 Producer every 20 minutes. Crashed it a couple of dozen times in one evening a few days ago.

The message is "sonarpdr.exe has crashed", then the program closes down entirely.

Here's some particulars: HW: Lenovo K430,
i7-3770
8GB RAM
NVIDIA GeForce GT 620
RME Babyface
UAD 2 Quad-core

SW: Win7 Home Premium 64-bit Service Pack 1
Sonar X2 Producer Build 306 [NOTE Mar 3: Now updated to X2a]

In this piece, VST: Zebra2(x64) two instances
PSYN II one instance
UAD 1176LN three instances
UAD Realverb four instances
UAD Pultec one instance
UAD LA2A one instance
Cakewalk Multivoice Chorus/Flanger one instance
Cakewalk Channel Tools one instance

This piece has 3 MIDI tracks (2 Zebra2, 1 PNSYN), plus three audio tracks for loops.

Nearly all the sound action happens in the first Zebra2 synth in Track 1, which is driven by MIDI data. Crashes repeatedly happen before any of the other tracks make their entrance around bar 70.

The main Zebra2 track has 6 automations going: Volume, Pan, and ProChannel EQ banks Hi Pass Freq, HF Gain, HMF Gain and LMF Gain.They're pretty lively, lots of dial spinning.

UAD Control Panel reports the load is quite low, avg 17%, and highest load on a single core is 26%. Any advice greatly appreciated.



#19
daveny5
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Re:Crashing Sonar X2 repeatedly 2013/03/23 09:19:42 (permalink)
Looks to me like you're using 2 audio interfaces: the UAD and the RME. That's generally not recommended. Try disconnecting them one at a time and see if the crashing goes away. 

Dave
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#20
Pragi
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Re:Crashing Sonar X2 repeatedly 2013/03/23 14:08:42 (permalink)
Are you using the babyface bus-powered? 
If so, try the  power adaptor for that.

xcus, double post!
post edited by Pragi - 2013/03/23 14:51:08
#21
AndyDavis
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Re:Crashing Sonar X2 repeatedly 2013/03/23 14:50:58 (permalink)
I would let memtest run over night and verify your RAM.

Don't ask the question if you cannot live with the answer.
#22
p40tomahawk
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Re:Crashing Sonar X2 repeatedly 2013/03/23 20:28:30 (permalink)
Thanks for the help, everyone. Found it in Windows Event Viewer: a Cakewalk plugin, Multivoice Chorus/Flange was crashing sonarpdr.exe. Sent the Event Viewer log entry to Cakewalk with the details.

RME seems to be fine on USB bus, but running with its own power is a good idea, will switch to that.

Don't have my memory utility yet, but planning to do that one as well.
#23
p40tomahawk
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Re:Crashing Sonar X2 repeatedly 2013/03/23 20:30:01 (permalink)
The UAD is not an audio interface, it only supplies DSP for UAD plug-ins. This is UAD Quad expansion card. Very happy with my plugins so far, especially the Fairchild and RealVerb Pro.
#24
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