insomnio
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No serial number!!!!!!
Hello:
I'm new in the forum although I've been a user since Cakewalk 3.0
This first thread is to see if someone frome the moderators or staff can do something about my missing serial number. There was no e-mail or number in the DVD or manual. I tried to reach Cakewalk by phone with no luck, also the office is closed until monday.
I bought it directly by the net. I would want to work with my Sonar 6 as soon as possible.
Insomnio
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quigrock
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RE: No serial number!!!!!!
2006/10/21 02:21:02
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try on line at cakewalk thats where i got mine
sonar 5 prod,win xp,yamaha o1v,echo layla 3g,amd 2800+64 cpu,asus k8s-mx motherboard,western digital sata 80 gb h/d,western digital sata 160gb h/d, 2 gb kingston ddr ram. event 20/20 monitors,A.R.T. tube pac/preamp comp,preSonus bluetube preamp,
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insomnio
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RE: No serial number!!!!!!
2006/10/21 06:36:38
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I being trying...Online on week end...would you tell me exactly where?
Insomnio
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Ognis
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RE: No serial number!!!!!!
2006/10/21 06:48:34
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edit = wrong post, sorry... (This is weird stuff here though)
post edited by Ogis - 2006/10/21 07:06:47
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CakeMaker
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RE: No serial number!!!!!!
2006/10/21 11:46:21
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insom,
Create a new acct at the webstore, and it will match up your info and allow you to access your serial numbers and account history. At least, that is how it is supposed to work. If you use a diff email addy, it may not match you up correctly. But it SHOULD be in there. If not, you can always drop them a note and they'll email you back the number.
CakeMaker
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daveny5
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RE: No serial number!!!!!!
2006/10/21 11:57:17
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Check your SPAM folder too. Some email clients treat Cakewalk email as junk mail. I believe it comes from noreply@cakewalk.com.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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wsiii
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RE: No serial number!!!!!!
2006/10/21 12:07:10
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insomnio
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RE: No serial number!!!!!!
2006/10/21 15:57:02
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I can't register without a serial no.  So, I tried to register my Sonar 4 but I'm getting this message: ADODB.Recordset error '800a0cc1'
Item cannot be found in the collection corresponding to the requested name or ordinal.
/scrpts/submit.asp, line 398 ___________________________ Insomnio
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DaveClark
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RE: No serial number!!!!!!
2006/10/21 17:11:25
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You should be able to start up Sonar 6 without the serial number; simply cancel or otherwise bypass the screen that asks for the registration code. Then in Help/About Sonar, you should see your serial number displayed. On edit: I'm relying on my memory of having only to enter the registration code --- hope that's correct.
post edited by DaveClark - 2006/10/21 17:33:54
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Ognis
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RE: No serial number!!!!!!
2006/10/21 18:00:34
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ORIGINAL: DaveClark
You should be able to start up Sonar 6 without the serial number; simply cancel or otherwise bypass the screen that asks for the registration code. Then in Help/About Sonar, you should see your serial number displayed.
On edit: I'm relying on my memory of having only to enter the registration code --- hope that's correct.
I don't think so, I belive you enter serial, name, (company name - opitional), before it installs. No serial = no install. You register after it has installed and starts up. And you have a 30? day opition to skip it. (going on my memory).
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insomnio
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RE: No serial number!!!!!!
2006/10/21 18:20:28
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Yep, that's how it works.
This 'no serial number' in the instalation DVD or manual is a new thing for me. Is the first time I see a company that doesn't provide means of instalation with their product. This is so frustrating!!! I feel like a kid in Christmas with no bateries in his new toy! Besides that, if you won't provide the serial no., you should create an automatic registration system, like any other company.
I just hope that the rest of my story with Sonar 6 is different...
__________________
Insomnio
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BruceEnnis
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RE: No serial number!!!!!!
2006/10/21 18:38:47
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But you still have a full 30 trial with no limitations until you contact Cakewalk support. Has this problem been going on for more than 30 days? Or are you not getting the 30 day trial?
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Ognis
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RE: No serial number!!!!!!
2006/10/21 18:53:59
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ORIGINAL: BruceEnnis
But you still have a full 30 trial with no limitations until you contact Cakewalk support. Has this problem been going on for more than 30 days? Or are you not getting the 30 day trial?
He can't install it. You are thinking of the registration code. That comes after the install. He is missing the serial. You have to enter the serial or the install wont even start. He can't do anything (with the prog, he has to contact cakewalk or he wont be able to do anything). btw, go Devils! Ottawa look out  sorry saw NJ, couldn't resist
post edited by Ogis - 2006/10/21 19:12:18
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mudgel
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RE: No serial number!!!!!!
2006/10/21 18:55:14
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SONAR will not install without Serial number. Can't get email support without a serial number. Have to ring them during business hours. Bad luck if you're overseas. OR email kellybrennan at cakewalk dot com Explain your situation in polite terms and she'll help you. Yoou will get an email with your serial number
post edited by mudgel - 2006/10/21 19:11:30
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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BruceEnnis
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RE: No serial number!!!!!!
2006/10/21 19:08:30
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He can't install it. You are thinking of the registration code. That comes after the install. He is missing the serial. Got it I had seen your signature but don't follow any sports myself 
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insomnio
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RE: No serial number!!!!!!
2006/10/22 13:12:46
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Well, is sunday now. I still have my Sonar DVD over my desk doing nothing.
Thanks for the replies.
__________________
Insomnio
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insomnio
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RE: No serial number!!!!!!
2006/10/23 14:38:22
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I'm all set!
Thanks for the help, folks.
I called tech support this morning and voila!
Insomnio
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finbarrmassi
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RE: No serial number!!!!!!
2006/10/23 14:57:07
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would you tell me exactly where? If you bought it online at Cakewalk, Go to the home page of Cakewalk, go to Purchase > Music Store. When you get to the music store, there's a navigation bar at the top. Far right is Sign In. Sign in with the email address you used. Once you login the serial and registration numbers are there. Hope this helps! Finbarr www.finbarrmassi.com
Sonar 7 PE Dell Precision 670 Dual Xeon CPUs 4GB RAM 2 250GB 7200 SATA drives MOTU Traveler Mackie Control Universal Pro
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Taneat
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RE: No serial number!!!!!!
2006/10/27 00:11:05
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Brilliant Finbar... Thanks
Bizarre system. The manual says one place, (it's not there), the website says they'll email it (didn't) and no response from tech support.
Craig
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doncolga
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RE: No serial number!!!!!!
2006/10/30 20:54:25
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Standing Applause to Finbarr!!! I was looking too!
Thanks!
Donny
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afe.jones@tesco.net
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RE: No serial number!!!!!!
2006/11/01 05:27:20
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I have the opposte problem, namely got serial number and reg code from Cakewalk via email on 6th Oct. But still waiting for the software (upgrade from PE5 to PE6) to be delivered!
I tried Finbarr's suggestion, but instead of getting the Music Store under Purchase, the only similar option is Cakewalk Store. And that only invites me to purchase Sonar (which I have already done, but not received)
I live in UK, perhaps thats the reason for delay?
Tony
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rchristiejr
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RE: No serial number!!!!!!
2006/11/01 22:40:30
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Finnbarr!!!!!!!!!!!!!!!!!!!!!!!!!
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eheng123
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RE: No serial number!!!!!!
2006/11/03 20:10:41
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Thank you Finnbarr. It would have been a very long weekend as I get home after the Cakewalk office closes.
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datadog
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RE: No serial number!!!!!!
2006/11/04 11:30:41
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I also got my S6PE upgrade without a Serial #. The origin of the package was from was from AFNA Receiving, Hewlett Packard, Avard St, Nashua, NH. I wonder why HP is drop shipping for Cakewalk? I'm still waiting to hear back from customer service.
I checked my account on their web site and they hadn't entered my Sonar 5 purchase from last year. That's wierd cuz I know I registered it online to get the Registration code to unlock it. It shows all my upgrades since Cakewalk 3 except all the ones that were 'automatically registered' when purchased. I've upgraded faithfully every time since Version 3.
I wonder how many other victims of this blunder are out there?
datadog
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lanstrad
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RE: No serial number!!!!!!
2006/11/05 12:34:38
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Got this problem with Sonar 5. Still waiting for Sonar 6 upgrade to come, but they sent me an email with Serial for 5 without a problem. Cakewalk, as far as I experienced (also since Cakewalk 3 in the 90s), had always showed respect to loyal customers.
Don't know if they now also felt into the trend of manufacturing CDs in China.... But this may be the explanation ;-)
Rob
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