Glad you got it sorted out Mike.
I know I'm way late to the party here but I just want to add that there is a forum on N I's site that many don't know about, for questions, user-based support, etc.
Also, like Baps, I have both K4 & K5 running together, [but I do not have Komplete].
I've have used both the on-line & off-line Service Center versions and again no troubles - both K4 & K5 appear for activation.
The last update for K4 was 4.2.4.