A new Interface problem....

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WDI
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Re:A new Interface problem.... 2012/08/17 16:49:00 (permalink)
The only other thing that comes to mind is sample rate mismatch. Do the sample rates match between sonar and the saffire?

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#31
JonBoh
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Re:A new Interface problem.... 2012/08/17 17:11:39 (permalink)
WDI


The only other thing that comes to mind is sample rate mismatch. Do the sample rates match between sonar and the saffire?

Unfortunately, yes, it was one of the first things I checked.
#32
Sidroe
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Re:A new Interface problem.... 2012/08/17 17:36:17 (permalink)
Hi, JonBoh,
     Try increasing the latency setting. If your latency is too low it will result in no audio. I have run into this problem with a friends Presonus. Also, like they said before, the driver does not install well if the interface was plugged in first. Be sure to clean out the Windows temp file folder of anything left over from the first attempt to install. You shpuld see a focusrite folder in there somewhere. Then clean the registry, thoroughly! My registry cleaner has to run thru at least two scans to get everything out of there.
     I have had no trouble at all with my Saffire 6 USB. I wish you well because if you can get it working, it will be worth all the trouble. Good Luck!

Sonar Platinum, Sonar X3e, Sonar X2a , Sonar X1 Expanded and 8.5.3 (32 and 64 bit), Windows 10 on a Toshiba P75-A7200 Laptop with i7 @ 2.4 quad and 8 gigs of RAM and secondary WD 1 Tb drive, Windows 10 desktop, Asus i5 @ 3.2 quad, 12 gigs RAM, 1 Tb drive, 1 500 gig drive, MOTU 24io, 2 Roland Studio Captures, Saffire 6 USB for laptop, Soundtracs Topaz Project 8 mixer, Alesis Monitor 2s, Event BAS 20/20s, Roland Micro-Monitor BA-8s, and 45 years worth of collecting FX, Mics, Amps, Guitars, and Keyboards!
#33
daveny5
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Re:A new Interface problem.... 2012/08/17 17:57:10 (permalink)
In Preferences-Audio Driver Settings, is the Saffire listed as the Playback Timing Master and the Record Timing Master? 

In Preferences-Audio-Playback and Recording, Share Drivers With Other Programs should be checked. Also, Use MMCSS  should be checked

In Preferences-Configuration File, try clicking on Reset Config to Defaults. Maybe there's still some Emu stuff in there.  Then restart Sonar. 






Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
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#34
Pragi
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Re:A new Interface problem.... 2012/08/17 18:23:20 (permalink)
Hi Jonboh,
if nothing helps and if it is going to be boring time waste.......
I would recommend to create a new X1 Song and import all tracks into it.
cheers
#35
JonBoh
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Re:A new Interface problem.... 2012/08/18 07:44:32 (permalink)
I tried everything you suggested (deleting temp files, cleaning registry etc.) and it is STILL not working. I have the feeling it cannot be fixed with the songs that I made using the E-MU.

How do you import specific tracks into a new song while keeping effects, presets etc? Or is it not possible? I can only seem to import individual clips, and it would probably take me weeks to get them all into the right place.
#36
WDI
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Re:A new Interface problem.... 2012/08/18 10:47:14 (permalink)
So Sonar works with the Saffire if you create a new project? But not on old projects created with the E-MU?

I was under the impression you could not get it to work at all. 

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#37
JonBoh
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Re:A new Interface problem.... 2012/08/18 10:50:52 (permalink)
I only noticed it today but yeah its very strange... I don't understand why it wouldn't work on the old projects because I have deleted every E-MU/Creative Pro file on my computer (at least I think I have) and reset config to defaults like daveny5 suggested.
#38
WDI
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Re:A new Interface problem.... 2012/08/18 10:58:42 (permalink)
Well that's cool! At least you know the Saffire works. I'm sure there is just some little thing causing the problem.

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#39
JonBoh
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Re:A new Interface problem.... 2012/08/18 11:05:32 (permalink)
But this little thing is extremely hard to pinpoint..... I would really prefer to not have to import tracks into a new project... No matter how long it takes to solve this problem.
post edited by JonBoh - 2012/08/18 11:12:45
#40
Pragi
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Re:A new Interface problem.... 2012/08/18 11:11:14 (permalink)
That`s why i recommend a new projekt.
If you start a new one and import everything which is possible
(afaik  not- bounced and -freezed effects can not be imported)on the
right place you can recognize, if the new interface works,the migration is the reason aso..It would lead you 1 or 2 steps forward.
To  get the tracks in the exact position  in a  new projekt  folder I 
cut my tracks as often as possible to the same starting point......and mirror them on another hd.
Yes, I know, it`s a lot of work, but so I´m nearly sure of not loosing too much work! 
regards

#41
WDI
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Re:A new Interface problem.... 2012/08/18 11:12:16 (permalink)
Yeah, I'm sure it is frustrating. 

I believe there is a way to open a project minus plugins. Not sure how to do it but you could try that. 

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#42
JonBoh
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Re:A new Interface problem.... 2012/08/18 11:18:20 (permalink)
WDI


Yeah, I'm sure it is frustrating. 

I believe there is a way to open a project minus plugins. Not sure how to do it but you could try that. 

Just tried it. Still no luck.
It is not because it is being used by another program is it? When I disable the Saffire in the windows audio device settings does that mean it will not be used at all by other programs, or can other programs still use it?
#43
Pragi
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Re:A new Interface problem.... 2012/08/18 11:39:17 (permalink)
If it´s  disabled  as a windows audio device it  cannot be used by 
windows . Other Daws aso can use it!   
#44
JonBoh
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Re:A new Interface problem.... 2012/08/18 11:44:17 (permalink)
Ok, thats what I thought. That can't be the problem then...
#45
Pragi
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Re:A new Interface problem.... 2012/08/18 11:54:50 (permalink)
To be sure, it`s not disabled as an audio device, but as an windows audio device?
Sorry for that stupid question.
#46
JonBoh
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Re:A new Interface problem.... 2012/08/18 11:58:08 (permalink)
Yeah I tried it as a default device and default communications device, both won't work.
#47
Pragi
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Re:A new Interface problem.... 2012/08/18 12:09:02 (permalink)
Then this direction seems to be a one way road.
To save the projekt and to migrate to a new song:
Is it possible that you use an onboard (Realtek or so) device with Asio for all driver 
just to cut the tracks to the same start point and export it ? 
#48
John
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Re:A new Interface problem.... 2012/08/18 12:54:51 (permalink)
JonBoh


In audio|devices, the inputs and outputs are Focusrite Saffire 6 ASIO drivers, and they are the only drivers there so they must be the correct ones.


No I mean in the project. Look at the main out and check what is listed there. This will be found in the CV.

Clearly you have it set up right as far as I can tell. However, if you haven't done this delete the aud ini file and let X1 find your interface on start up. It should be found in the user folder (that is your name and) under appdata/roaming/cakewalk. But it will depend on what OS you are using. I use Vista 64 bit. It should be the same for Win 7.

Open an old project and check it out at the main out.

Let me know if that helps.

Best
John
#49
daveny5
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Re:A new Interface problem.... 2012/08/18 13:18:24 (permalink)
Did you try these? 

In Preferences-Audio Driver Settings, is the Saffire listed as the Playback Timing Master and the Record Timing Master?   

In Preferences-Audio-Playback and Recording, Share Drivers With Other Programs should be checked. Also, Use MMCSS  should be checked  

In Preferences-Configuration File, try clicking on Reset Config to Defaults. Maybe there's still some Emu stuff in there.  Then restart Sonar. 


Also, on the old project, are you able to remove the Emu from the synth rack or from the tracks? Maybe its still trying to find the Emu. 

Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
#50
JonBoh
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Re:A new Interface problem.... 2012/08/18 13:52:18 (permalink)
How do you let X1 find your interface at startup after you have deleted the aud ini file? When I delete the file, the Saffire 6 doesn't show up at all in Sonar, even when I keep disconnecting and re-connecting it. 
post edited by JonBoh - 2012/08/18 14:01:00
#51
John
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Re:A new Interface problem.... 2012/08/18 14:25:28 (permalink)
JonBoh


How do you let X1 find your interface at startup after you have deleted the aud ini file? When I delete the file, the Saffire 6 doesn't show up at all in Sonar, even when I keep disconnecting and re-connecting it. 


Because X1 can't operate without an aud.ini file it will make a new one. While its doing that it will try to profile any audio interface it finds. I am surprised it doesn't see your Saffire. That is odd. It could be that you have another interface on your system. It could be the on board sound chip on your MB. Before you do the delete thing disable that chip in the bios. After you get everything up and running you can re-enable it if you wish.

Over all this should not be happening to you. Normally Sonar will work with any audio interface on your system. It really is simple usually. Also think about this in all the demo songs CW has bundled throughout the  years none of them were produced using your audio card. Yet they will play just find on any machine with Sonar on it. They do on mine and I know my interface is different.

Best
John
#52
daveny5
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Re:A new Interface problem.... 2012/08/18 17:22:03 (permalink)
Does the Saffire show up in Windows-Device Manager? It has to be there before Sonar will see it. 

If Windows sees it, then Sonar should see it. Go through the audio preferences and make sure its selected. If its not listed there, then reinstall the Saffire drivers. You might be getting closer now believe it or not. 

Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
#53
JonBoh
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Re:A new Interface problem.... 2012/08/19 06:42:40 (permalink)
I don't think I am.... Now the Saffire does show up in Sonar and in audio devices, but I have to reset config to defaults to get the aud ini file back. (and this doesn't fix the problem)
#54
daveny5
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Re:A new Interface problem.... 2012/08/19 15:30:05 (permalink)
So you don't get the error in a new project, only the ones that you used the Emu on? What format did you save them in (CWP or CWB)?

In the old project, you've deleted all references to the Emu in the synth rack and in the audio and midi preferences, right? 

We need to ensure we understand the results of our suggestions so we can try to decipher what's going on. 

Have you tried one of the old Emu projects using the onboard sound instead of the Saffire? If so, did you get then same error message? 



Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
#55
JonBoh
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Re:A new Interface problem.... 2012/08/21 06:35:40 (permalink)
Sorry about the late reply, they have been saved as CWP files, and yes I only have the problem on old projects that were not started with the Saffire 6. There is indeed no mention of the E-MU anywhere in the project/s, and if I try to playback with the onboard sound card, it is the same problem but instead of 'audio record device', the error says 'audio playback device' (but the rest of the error message is the same as the other one.)
#56
daveny5
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Re:A new Interface problem.... 2012/08/21 08:58:49 (permalink)
Apparently the problem is in the older project files. Did you try opening one in safe mode? (Hold down the Shift key while clicking on File-Open). That will allow you to open the project without any plug-ins. 

If that doesn't work, try copying the tracks from one of them to a new project and see if that helps. 

Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
#57
JonBoh
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Re:A new Interface problem.... 2012/08/21 09:14:20 (permalink)
daveny5

If that doesn't work, try copying the tracks from one of them to a new project and see if that helps. 







This is what I have been trying to do, but I don't know how to copy the data from one project to another. I can only seem to copy individual clips.

#58
daveny5
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Re:A new Interface problem.... 2012/08/21 09:28:32 (permalink)
You can copy the tracks by pressing CTRL-A, then CTRL-C then open a new project and enter CTRL-V. You'll still have to add any softsynths manually though. 

Opening in Safe Mode didn't help? 

Dave
Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
#59
JonBoh
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Re:A new Interface problem.... 2012/08/21 09:48:40 (permalink)
When I try to copy the tracks to a new project it is telling me that the audio format doesn't match new project sample rate even though they are the same... And no safe mode didn't make a difference unfortunately. 
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