Amplitube UPDATE

Page: < 12 Showing page 2 of 2
Author
SCorey
Max Output Level: -80 dBFS
  • Total Posts : 538
  • Joined: 2011/04/26 15:13:14
  • Location: Salt Lake City, UT
  • Status: offline
Re:Amplitube UPDATE 2012/03/08 18:19:20 (permalink)
drewfx1 said: And sometimes people think just giving a file a misleading name or storing it in odd location offers some kind of security benefit for some reason,

I say: And sometimes people just think it's amusing:

http://blogs.msdn.com/b/larryosterman/archive/2011/05/02/reason-number-9-999-999-why-you-don-t-ever-use-humorous-elements-in-a-shipping-product.aspx
post edited by SCorey - 2012/03/08 18:21:34

-Steve Corey
#31
IK Obi
Max Output Level: -60 dBFS
  • Total Posts : 1549
  • Joined: 2011/02/22 20:25:48
  • Location: Salt Lake City, UT
  • Status: offline
Re:Amplitube UPDATE 2012/03/08 19:11:13 (permalink)
Norrie


Hi guys

I downloaded the new version but have run in to a few problems :S

I Installed the update from Version 3.6 to 3.71 and now when I scan my plugins in Sonar I get the error VPA PlUGIN REJECTED HOST

If I then try and load the plug in I get a error saying it failed to load followed by the error that its not installed correctly

I decided to uninstall and start over but now when scaning my vst folders amplitube is not showing up even though I am scaning the folder with the .dll file in it.

Any idea what might be going on ?

Thanks in advance for all help

Norrie
Try uninstalling and re installing, if that doesn't work try our supportsupport that'll look into it further. 

#32
Norrie
Max Output Level: -58.5 dBFS
  • Total Posts : 1665
  • Joined: 2010/04/20 15:48:15
  • Location: Scotland
  • Status: offline
Re:Amplitube UPDATE 2012/03/08 19:25:51 (permalink)
Thanks for the reply :)

I have tryed that but with no luck now sonar wont even see the .dll when I scan the folder it is in

I have a ticket already #600833

Thanks again

Norrie


SONAR X3c Producer
Pro Tools 11
Allen & Heath GS-R24 M
Adam A77x
i7 4930K @ 4.4Ghz
#33
gustabo
Max Output Level: -49.5 dBFS
  • Total Posts : 2591
  • Joined: 2009/01/05 17:32:38
  • Status: offline
Re:Amplitube UPDATE 2012/03/08 20:42:43 (permalink)
Norrie


Thanks for the reply :)

I have tryed that but with no luck now sonar wont even see the .dll when I scan the folder it is in

I have a ticket already #600833

Thanks again

Norrie


Did you install it with administrator privileges? Better yet, turn UAC off.


Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
Adam A7X - Behritone C50A
PreSonus Monitor Station v2 (controlling the mons)
https://www.facebook.com/groups/sonarusergroup/

#34
Norrie
Max Output Level: -58.5 dBFS
  • Total Posts : 1665
  • Joined: 2010/04/20 15:48:15
  • Location: Scotland
  • Status: offline
Re:Amplitube UPDATE 2012/03/08 21:04:23 (permalink)
Hi Gustabo long time no see ! I have UAC turned off but good call with instaling with run as admin I will try tht first thing in the morning

SONAR X3c Producer
Pro Tools 11
Allen & Heath GS-R24 M
Adam A77x
i7 4930K @ 4.4Ghz
#35
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/08 23:46:12 (permalink)
IK Obi

Try uninstalling and re installing, if that doesn't work try our supportsupport that'll look into it further. 

I feel better now realising I was talking to an automated message all along.


"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#36
IK Obi
Max Output Level: -60 dBFS
  • Total Posts : 1549
  • Joined: 2011/02/22 20:25:48
  • Location: Salt Lake City, UT
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 00:49:19 (permalink)
Jonbouy


IK Obi

Try uninstalling and re installing, if that doesn't work try our supportsupport that'll look into it further. 

I feel better now realising I was talking to an automated message all along.

What you've been saying has been bugging me all day, so I did a lil digging and talked to some of my IK peeps. 


AmpliTube 3 is a standalone application as well as a plugin, and as a standalone audio application, it needs many of the same DLLs a DAW does, for both 32 and 64 bit. These are DLLs from Microsoft and Intel, and from Apple to support the QT framework. These are not present on a clean Windows installation, so our installer installs them. If you have DAW software, then most or all will already be present.

The cookies that are written are by the Authorization Manager, not the plugin, and are stored in the AmpliTube folder, not your cookies folder, and are accessible only to the Authorization Manager. These store your Authorization Manager settings.

There also seems to be a fundamental lack of understanding of what a global hook is here. ..

It is a way to reliably receive keyboard and mouse events without having to rely on the DAW, because many of them don't send the messages we need, or are buggy. Remember all those requests for mousewheel support? The global hook is what makes that possible and universally reliable.

Help, User Account, and Custom Shop use an internet connection, and do not open in a browser. They have their own SECURE applications they communicate directly with IK servers through via https. This is to enable the Custom Shop to be ultra secure, so a user does not even need to open a browser and go on to the WWW to use the Custom Shop.

All of these "invasive" things AmpliTube does are to either make realtime audio work on Windows, or to make transactions through the Custom Shop secure for our users. 

Now really, the fact that I kept referring you to support wasn't a ploy to "pass the buck" because you already said you weren't a customer. So support for you would leave us in the red for the support. I meant it to sincerely get you an answer. I hope this proves that. If not, meh. Can't win em all.
post edited by IK Obi - 2012/03/09 00:50:33
#37
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 06:35:30 (permalink)
Thank you.

See, because of my diligence you may have learned something more about the product you are promoting.

Although the explanation still doesn't quite cover the reasons for those particular 5 files, the naming conventions used and their locations or whether they gather my usage information for the benefit of IK Multimedia.  Note particularly the two dll files included in that list are not actually dlls other than in name and they all occupy normally system reserved locations.

I do appreciate you taking the time to formulate a considered reply although I am disappointed what started out as a simple and reasonable request for information and clarification had to end up with a 'meh' from you.

It's nothing personal and I appreciate that IK has to employ a policy to protect it's interests unfortunately in this case it isn't in-line with the policy I employ to ensure security on my own personal system.  I hope you can understand that and there are no hard feelings.
post edited by Jonbouy - 2012/03/09 06:51:06

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#38
Rain
Max Output Level: 0 dBFS
  • Total Posts : 9736
  • Joined: 2003/11/07 05:10:12
  • Location: Las Vegas
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 06:41:00 (permalink)
Update installed here. A breeze, as usual. And the CPU usage reduction is much welcome, especially since Amplitube is usually my main guy for tracking. 

TCB - Tea, Cats, Books...
#39
Norrie
Max Output Level: -58.5 dBFS
  • Total Posts : 1665
  • Joined: 2010/04/20 15:48:15
  • Location: Scotland
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 07:07:33 (permalink)
Uninstalled then ran as admin and all has worked :)

Thanks to all

Norrie

SONAR X3c Producer
Pro Tools 11
Allen & Heath GS-R24 M
Adam A77x
i7 4930K @ 4.4Ghz
#40
drewfx1
Max Output Level: -9.5 dBFS
  • Total Posts : 6585
  • Joined: 2008/08/04 16:19:11
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 12:29:19 (permalink)
IK Obi

AmpliTube 3 is a standalone application as well as a plugin, and as a standalone audio application, it needs many of the same DLLs a DAW does, for both 32 and 64 bit. These are DLLs from Microsoft and Intel, and from Apple to support the QT framework. These are not present on a clean Windows installation, so our installer installs them. If you have DAW software, then most or all will already be present.  

 
Just to clarify here Obi, it is that my understanding is that the files in question are not DLL's (or whatever else their extension implies). Instead they are some sort of data file used by Amplitube.

Also, though I didn't have the "Windows\System32\msvcsv60.dll" file listed earlier on my particular system here, according to some stuff I read after searching, it is both not a .dll and it also needs write permission set (a BIG no-no for something stored in Windows\System32\). Also, the "ms" at the front of the filename imply it's a Microsoft file, even though it's not.

This makes it all look very much like malware. And if you Google any of the files JonBouy listed, you will find lots of malware-related hits that show this. And this gives people, like JonBouy, who discover these files on their machine a great degree of concern that they have been infected with something.

It may be that you guys had what seemed a reasonable reason for trying to "hide" these files, but it's one of those things where the people involved might not have considered that it makes an otherwise wonderful product look like malware.

 In order, then, to discover the limit of deepest tones, it is necessary not only to produce very violent agitations in the air but to give these the form of simple pendular vibrations. - Hermann von Helmholtz, predicting the role of the electric bassist in 1877.
#41
LANEY
Max Output Level: -64 dBFS
  • Total Posts : 1350
  • Joined: 2010/12/11 20:27:13
  • Location: USA
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 14:17:57 (permalink)
Seems like amplitube 3 now uses about 3% of my system on my i3 core. 
So in theory I should be able to have over 30 instances at once but I have never found that to be needed at this point in time.

Thanks again it is a very welcome update IK! 



i7/16GB ram
Win 7 x64
SONAR Platinum Producer x64
VS-700 C&R

Octa-Capture and VS-100 for live recording
#42
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 14:51:51 (permalink)
Also, though I didn't have the "Windows\System32\msvcsv60.dll" file listed earlier on my particular system here


Drew, just to clarify, as I mentioned earlier these are likely in the SysWOW64 folder on a 64 bit system rather than the System32 folder as on my 32 bit OS partition.

It is a shame because I was very impressed with the free version that came bundled, along with some cool presets, with my BIAB update sounds great even within the limitations of that version, and was seriously considering the full version to completely cover the limited needs I have of an amp sim.

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#43
gustabo
Max Output Level: -49.5 dBFS
  • Total Posts : 2591
  • Joined: 2009/01/05 17:32:38
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 18:45:42 (permalink)
Norrie


Uninstalled then ran as admin and all has worked :)

Thanks to all

Norrie


Your welcome, glad you got it working.


Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
Adam A7X - Behritone C50A
PreSonus Monitor Station v2 (controlling the mons)
https://www.facebook.com/groups/sonarusergroup/

#44
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/09 19:31:00 (permalink)
IK Obi


Jonbouy


IK Obi

Try uninstalling and re installing, if that doesn't work try our supportsupport that'll look into it further. 

I feel better now realising I was talking to an automated message all along.

What you've been saying has been bugging me all day, so I did a lil digging and talked to some of my IK peeps. 


AmpliTube 3 is a standalone application as well as a plugin, and as a standalone audio application, it needs many of the same DLLs a DAW does, for both 32 and 64 bit. These are DLLs from Microsoft and Intel, and from Apple to support the QT framework. These are not present on a clean Windows installation, so our installer installs them. If you have DAW software, then most or all will already be present.

The cookies that are written are by the Authorization Manager, not the plugin, and are stored in the AmpliTube folder, not your cookies folder, and are accessible only to the Authorization Manager. These store your Authorization Manager settings.

There also seems to be a fundamental lack of understanding of what a global hook is here. ..

It is a way to reliably receive keyboard and mouse events without having to rely on the DAW, because many of them don't send the messages we need, or are buggy. Remember all those requests for mousewheel support? The global hook is what makes that possible and universally reliable.

Help, User Account, and Custom Shop use an internet connection, and do not open in a browser. They have their own SECURE applications they communicate directly with IK servers through via https. This is to enable the Custom Shop to be ultra secure, so a user does not even need to open a browser and go on to the WWW to use the Custom Shop.

All of these "invasive" things AmpliTube does are to either make realtime audio work on Windows, or to make transactions through the Custom Shop secure for our users. 

Now really, the fact that I kept referring you to support wasn't a ploy to "pass the buck" because you already said you weren't a customer. So support for you would leave us in the red for the support. I meant it to sincerely get you an answer. I hope this proves that. If not, meh. Can't win em all.


Actually on reading this again it doesn't prove anything other than you still don't want to identify the existence of the specific files mentioned let alone clarify their purpose.

It mentions the secure measures you take to facilitate financial transactions for the benefit of IK Multimedia but nothing about the security of the user with regard to information gained from IK Multimedia from that particular user or what purpose IK Multimedia use any information gained for.

I'll emphasise again the files specifically mentioned by me are excluded from any description you have given here.

This either indicates you actually still don't know what they are for or you are being purposefully evasive.  Simple as that.  Either scenario rings too many alarm bells with me to be able to trust IK Multimedia to be a firm that I'd be prepared to do ANY business with.

Maybe if you are out of your depth here, and to be fair I don't know what your role is with the company, then it might be an idea to invite somebody in a position to speak with some relevant knowledge to clarify these points to remove any doubts that potential users may be having about your companies products in the light of this discussion.

Maybe your company has no wish to re-assure it's customers in this regard, plenty don't these days knowing that many people will part with their money, financial details and usage habits regardless.
post edited by Jonbouy - 2012/03/09 19:52:43

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#45
IK Obi
Max Output Level: -60 dBFS
  • Total Posts : 1549
  • Joined: 2011/02/22 20:25:48
  • Location: Salt Lake City, UT
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 02:42:34 (permalink)
At this point, if you really want more information from the developers, fill out a support ticket. http://www.ikmultimedia.com/support
#46
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 07:55:37 (permalink)
IK Obi


At this point, if you really want more information from the developers, fill out a support ticket. http://www.ikmultimedia.com/support


Like I said I don't wish to contact support I know the nature of those files and what they contain and I now know you are reluctant to discuss them openly.  That's all I needed to find out.

Your customers can ask for more information if they are interested, I'm long past it being a concern for me I cleaned my system of it and won't be putting anything further from IK on my machine, simply because of the fact that my initially simple request for information has met with so much visible resistance from yourself to be drawn on the subject of those specific few files.

Other readers can draw their own conclusions given these facts.

1/ These specific files are disguised with system like names and extensions.

2/ They are stored in locations which could render a system vunerable by needing write access in system folders.

3/ They are nothing to do with the authorization manager at all as previously implied by the representative here.  They are there if it is installed or not.

4/ They are not limited to this particular product, indeed at least Sampletank will create them so they are part of a scheme that IK employs, whatever that scheme's intent is does remain unclear.

5/ The files will re-appear if deleted by the user even if that user is the system administrator. (Malware)

6/ They are in fact data files which have no bearing on the actual working functionality of the product other than it will dig it's heels in if the product isn't given read/write access to them.

7/ The IK representative here is clearly touchy about the subject and unwilling to clarify their existence any further let alone their function.

8/ The IK uninstaller does not remove them although provided you no longer have any IK products installed you can subsequently remove them manually without them re-appearing.

Here is the list of those specific files again.

Windows\msocreg32.dat
Windows\System32(SysWOW64 on a 64 bit OS)\msvcsv60.dll
Windows\System32(SysWOW64 on a 64 bit OS)\w3data.vss
ProgramData\autobk.inc
AppData\Roaming\msregsvv.dll

Two of these files are named with a .dll extension which is normally given to a dynamic linked library.  They are not .dll's in any recognized form they are data files.

One has an .inc extension which is normally used as an 'include' extension for higher level language code intended to be compiled into machine code.

.vss is a Microsoft reserved extension used for the system virtual shadow service.

.dat is an acceptable extension for a data file which is what all these are but note that the msocreg32 file name is intended to look like a bona fide OS file which it is not.

Now all this stuff may be innocuous and part of a naive copy protection scheme but either unawareness or reluctance shown here by the company representative leading any anything but a clear explanation leads me to think...

...If it looks like a duck, talks like a duck, then it probably is..............

btw if anyone does want to take it up with IK support feel free to link to this post if they need any clarification.

Candid openess.  Now there's what I call real customer support.
post edited by Jonbouy - 2012/03/10 08:55:44

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#47
IK Obi
Max Output Level: -60 dBFS
  • Total Posts : 1549
  • Joined: 2011/02/22 20:25:48
  • Location: Salt Lake City, UT
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 12:28:53 (permalink)
LANEY


Seems like amplitube 3 now uses about 3% of my system on my i3 core. 
So in theory I should be able to have over 30 instances at once but I have never found that to be needed at this point in time.

Thanks again it is a very welcome update IK! 

Anytime! Now you can rock with more! :D
#48
IK Obi
Max Output Level: -60 dBFS
  • Total Posts : 1549
  • Joined: 2011/02/22 20:25:48
  • Location: Salt Lake City, UT
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 12:30:18 (permalink)
Rain


Update installed here. A breeze, as usual. And the CPU usage reduction is much welcome, especially since Amplitube is usually my main guy for tracking. 

Yeah, we were really excited about this update too! 
#49
bapu
Max Output Level: 0 dBFS
  • Total Posts : 86000
  • Joined: 2006/11/25 21:23:28
  • Location: Thousand Oaks, CA
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 14:57:41 (permalink)
Jonbouy


IK Obi


At this point, if you really want more information from the developers, fill out a support ticket. http://www.ikmultimedia.com/support


Like I said I don't wish to contact support I know the nature of those files and what they contain and I now know you are reluctant to discuss them openly.  That's all I needed to find out.

Your customers can ask for more information if they are interested, I'm long past it being a concern for me I cleaned my system of it and won't be putting anything further from IK on my machine, simply because of the fact that my initially simple request for information has met with so much visible resistance from yourself to be drawn on the subject of those specific few files.

Other readers can draw their own conclusions given these facts.

1/ These specific files are disguised with system like names and extensions.

2/ They are stored in locations which could render a system vunerable by needing write access in system folders.

3/ They are nothing to do with the authorization manager at all as previously implied by the representative here.  They are there if it is installed or not.

4/ They are not limited to this particular product, indeed at least Sampletank will create them so they are part of a scheme that IK employs, whatever that scheme's intent is does remain unclear.

5/ The files will re-appear if deleted by the user even if that user is the system administrator. (Malware)

6/ They are in fact data files which have no bearing on the actual working functionality of the product other than it will dig it's heels in if the product isn't given read/write access to them.

7/ The IK representative here is clearly touchy about the subject and unwilling to clarify their existence any further let alone their function.

8/ The IK uninstaller does not remove them although provided you no longer have any IK products installed you can subsequently remove them manually without them re-appearing.

Here is the list of those specific files again.

Windows\msocreg32.dat
Windows\System32(SysWOW64 on a 64 bit OS)\msvcsv60.dll
Windows\System32(SysWOW64 on a 64 bit OS)\w3data.vss
ProgramData\autobk.inc
AppData\Roaming\msregsvv.dll

Two of these files are named with a .dll extension which is normally given to a dynamic linked library.  They are not .dll's in any recognized form they are data files.

One has an .inc extension which is normally used as an 'include' extension for higher level language code intended to be compiled into machine code.

.vss is a Microsoft reserved extension used for the system virtual shadow service.

.dat is an acceptable extension for a data file which is what all these are but note that the msocreg32 file name is intended to look like a bona fide OS file which it is not.

Now all this stuff may be innocuous and part of a naive copy protection scheme but either unawareness or reluctance shown here by the company representative leading any anything but a clear explanation leads me to think...

...If it looks like a duck, talks like a duck, then it probably is..............

btw if anyone does want to take it up with IK support feel free to link to this post if they need any clarification.

Candid openess.  Now there's what I call real customer support.

Done. Ticket #947694 has been opened for me.
#50
Starise
Max Output Level: -0.3 dBFS
  • Total Posts : 7563
  • Joined: 2007/04/07 17:23:02
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 17:02:18 (permalink)
 Installed and running smoothly!

Intel 5820K O.C. 4.4ghz, ASRock Extreme 4 LGA 2011-v3, 16 gig DDR4, ,
3 x Samsung SATA III 500gb SSD, 2X 1 Samsung 1tb 7200rpm outboard, Win 10 64bit, 
Laptop HP Omen i7 16gb 2/sdd with Focusrite interface.
 CbB, Studio One 4 Pro, Mixcraft 8, Ableton Live 10 
 
 www.soundcloud.com/starise
 
 
 
Twitter @Rodein
 
#51
IK_Multimedia
Max Output Level: -76 dBFS
  • Total Posts : 723
  • Joined: 2009/12/04 19:31:19
  • Location: Worldwide
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 17:50:06 (permalink)
Wow, very interesting... As IK Obi's manager, I had to clarify that he is not being evasive - he has simply, effectively, and properly pointed Jonbouy directly to content matter experts who can give the answers to specific technical questions (probably even above what a regular support rep would see during any given day) as well as relayed that support can even escalate further if they need to. This is sufficient in my eyes. I see bapu has taken advantage of IK Obi's advice, and I've asked IK Obi to follow this ticket with support as well. Sorry for the interruption, I hope those that visit the thread for information about the update are excited about it and make some great music.
#52
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/10 23:04:13 (permalink)
IK_Multimedia


Wow, very interesting... As IK Obi's manager, I had to clarify that he is not being evasive - he has simply, effectively, and properly pointed Jonbouy directly to content matter experts who can give the answers to specific technical questions (probably even above what a regular support rep would see during any given day) as well as relayed that support can even escalate further if they need to. This is sufficient in my eyes. I see bapu has taken advantage of IK Obi's advice, and I've asked IK Obi to follow this ticket with support as well. Sorry for the interruption, I hope those that visit the thread for information about the update are excited about it and make some great music.


WOW even more interesting... you'll note that being evasive was only one of the options I gave for his reluctance to answer the question I posed directly.

I just casually stumbled across the particular files as I was monitoring what was being installed by your installer and being as then I was interested in the product I wondered what their purpose was.  You'll notice that Drew and myself have already correctly identified what they are I'm surprised that you are not aware or willing to clarify their purpose either.

You may be doing things correctly within your companies policy but I still don't see much of a customer facing attitude here, more like I'm at fault for monitoring what goes on with my system and having the cheek to ask what gives.

I too hope that people monitoring this thread for information about your product get some soon.  Not least of those being myself.

I was very specific as to the particular files in question and both you and Obi could have at least confirmed their existence by checking the locations yourselves.  I note with interest that neither of you have chosen that course.

I'm almost getting the impression at this point that you'd wish I'd just go away. Where in my old fashioned way to me a more appropriate response would have emerged by now which went along the lines of "Yes sir you are right, I see those files too I am not aware of their nature myself but I will check what they are about and report back".

All I did was discover these files your installer distributed, looked a little closer at their nature and asked for clarity.  If anyone has handled this badly it isn't me and one of the main reasons I've declined the offer to visit your support department is so that your customers existing or prospective can clearly see how you deal with such an enquiry.

To some that may matter.

btw Obi's manager person you wanna watch him, he may tell you he's over here working but he tells me this.  He's pulling a flanker on one of us the little scamp...
IK Obi

I come to this forum specifically because of the good conversation, good company and love to answer questions when I can.

post edited by Jonbouy - 2012/03/11 00:03:49

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#53
IK_Multimedia
Max Output Level: -76 dBFS
  • Total Posts : 723
  • Joined: 2009/12/04 19:31:19
  • Location: Worldwide
  • Status: offline
Re:Amplitube UPDATE 2012/03/11 14:03:02 (permalink)
Yes we apologize, it is all a conspiracy and we also admit to shooting JFK from the grassy knoll. Otherwise, we also apologize for trying to get you directly to technical personnel who can communicate with you in a one-on-one and two-way manner of direct discussion to refine and clarify instead of embarking upon a completely inefficient middleman approach for the information. Hopefully bapu gets some good information in discussions with Tech Support and of course we see that ticket # and will know that if the discussion is not satisfactory we can then make sure the Support Manager is made aware. Of course, this manner of possibly giving information to the person best suited to provide a resolution and information is likely frowned upon based on previous posts I see here so we could provide back-and-forth middle-man communication if that is preferred at that time.
#54
SmokeyJ628
Max Output Level: -74 dBFS
  • Total Posts : 809
  • Joined: 2004/12/08 13:17:59
  • Status: offline
Re:Amplitube UPDATE 2012/03/11 14:43:28 (permalink)
Jonbouy

If anyone has handled this badly it isn't me and one of the main reasons I've declined the offer to visit your support department is so that your customers existing or prospective can clearly see how you deal with such an enquiry. 


Sorry, Jonbouy, but count me as one (of a likely growing number) that feel that this whole exchange only makes you bad.  It's not that your questions are bad or inappropriate.  I think the questions are fine.  It's the way you've gone about it, the condescending attitude ("look IK...maybe you've learned something"...give me a break), and the sheer refusal to simply at least attempt to contact their support to get answers to what are highly technical questions that our usual IK rep (who lives half a world away from the coders) would handle.  

You seemed to have entered the thread with a "IK is bad" mindset and are only interesting in looking at evidence or making conclusions that support that idea.  So far, I think IK have handled it professionally.  As long as they make sure the support ticket raised gets to the right people (who will then answer the question), then I think they will have done everything that is reasonable to answer your questions (which are in reality thinly veiled accusations).  

Quite frankly, if you know what they do, then maybe start another thread and let others know.  I fail to see how your cryptic back and forth in this thread warns people if indeed these are malicious files.  Just say what they do instead of going through the pointless back and forth.  For all we know, you may be right....but we can't even attempt to confirm if you're right with all of the veiled language.






post edited by SmokeyJ628 - 2012/03/11 14:47:54
#55
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/11 15:31:35 (permalink)

Of course, this manner of possibly giving information to the person best suited to provide a resolution and information is likely frowned upon based on previous posts I see here so we could provide back-and-forth middle-man communication if that is preferred at that time.


It is for the various reasons I've made clear from the outset.

I haven't needed support not being the least.

And just to emphasise how unreasonable I've been have a look at my first post in this thread.

and again for anybodies information that is interested, as I'm well past caring.

Other readers can draw their own conclusions given these facts.

1/ These specific files are disguised with system like names and extensions.

2/ They are stored in locations which could render a system vunerable by needing write access in system folders.

3/ They are nothing to do with the authorization manager at all as previously implied by the representative here.  They are there if it is installed or not.

4/ They are not limited to this particular product, indeed at least Sampletank will create them so they are part of a scheme that IK employs, whatever that scheme's intent is does remain unclear.

5/ The files will re-appear if deleted by the user even if that user is the system administrator. (Malware)

6/ They are in fact data files which have no bearing on the actual working functionality of the product other than it will dig it's heels in if the product isn't given read/write access to them.

7/ The IK representative here is clearly touchy about the subject and unwilling to clarify their existence any further let alone their function.

8/ The IK uninstaller does not remove them although provided you no longer have any IK products installed you can subsequently remove them manually without them re-appearing.

Here is the list of those specific files again.

Windows\msocreg32.dat
Windows\System32(SysWOW64 on a 64 bit OS)\msvcsv60.dll
Windows\System32(SysWOW64 on a 64 bit OS)\w3data.vss
ProgramData\autobk.inc
AppData\Roaming\msregsvv.dll

Two of these files are named with a .dll extension which is normally given to a dynamic linked library.  They are not .dll's in any recognized form they are data files.

One has an .inc extension which is normally used as an 'include' extension for higher level language code intended to be compiled into machine code.

.vss is a Microsoft reserved extension used for the system virtual shadow service.

.dat is an acceptable extension for a data file which is what all these are but note that the msocreg32 file name is intended to look like a bona fide OS file which it is not.

Now all this stuff may be innocuous and part of a naive copy protection scheme but either unawareness or reluctance shown here by the company representative leading any anything but a clear explanation leads me to think...

...If it looks like a duck, talks like a duck, then it probably is..............

Frankly you can all discuss among yourselves whether I am right or wrong about any of the above, you can even confirm it on your own machines, but I've seen enough I'm out!

I'm sorry if any of that seems in veiled or cryptic language to you Smokey but it's as clear as I can make it.
post edited by Jonbouy - 2012/03/11 15:48:22

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#56
IK Obi
Max Output Level: -60 dBFS
  • Total Posts : 1549
  • Joined: 2011/02/22 20:25:48
  • Location: Salt Lake City, UT
  • Status: offline
Re:Amplitube UPDATE 2012/03/17 13:46:56 (permalink)

Oh hello! Sorry it has taken me so long to respond, I'm on vacation in Austin, Texas for SXSW. Thanks for your patience here. 

After checking with my Dev team here, I can confirm that all of the mentioned files are part of the IK Multimedia authorization system and they are needed to use AmpliTube and other IK products. They are all safe and if checked, are not marked as malware by any anti-virus.

The names and locations refer to old files being in use way back to Windows 2000 and they are not removed by the AmpliTube installer because they are used also by older products.

Calling any of these files malware or spyware is incorrect, as:

- They don't store user specific data

- They don't transmit data to our server in any way

- Once all IK software has been uninstalled they can be removed and will not reappear

For more information on IK Multimedia's Privacy Policy, please refer to the following link: http://www.ikmultimedia.com/LegalPrivacy.html
#57
Jonbouy
Max Output Level: 0 dBFS
  • Total Posts : 22562
  • Joined: 2008/04/14 13:47:39
  • Location: England's Sunshine South Coast
  • Status: offline
Re:Amplitube UPDATE 2012/03/17 16:35:42 (permalink)
Thanks Obi.

Yeah I got wind of those exact words about it yesterday.  I wasn't on vacation though it just took somebody that long and with a little bit of prodding to give that reply.

It's good to know and is a simple answer to the originally simple question.

So now we know they are safe, don't mine private data and can safely be ignored.

The definition of malware is just semantics, as I'll reserve the right to consider what is malware and what isn't on my system, and it may be worth pointing out that when users are giving Administrative write permissions to these specific files to make sure they don't allow the same access to the entire system folders they are in.

Thank you.
post edited by Jonbouy - 2012/03/17 16:53:14

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#58
Page: < 12 Showing page 2 of 2
Jump to:
© 2024 APG vNext Commercial Version 5.1