Cactus Music
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 13:20:05
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Well now this is a totally different situation...
I wished you had stated that further back as it would have eliminated speculations about your computer.
OK, if your monitors are plugged into your interface and your interface is turned off you still hear a sound, correct?
Is it quieter than with the interface on?
OK, unplug the USB cable.
Unplug the monitors at the back of them.
This will narrow down the SOURCE of the sound.
The only way to trace sound problems is through eliminating possible offending gear, either swap it out for something or do your best with what you have buy taking one component at a time out of the equation.
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Tripod
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 13:35:07
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Reinstalled Windows. No software yet. When i click the media player the noise and beep seems to be gone but i'm not getting any sound out of my speakers/octa anymore... This is so ridiculously frustrating. I would kill to use my studio for more than a week without problems appearing out of nowhere.
AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
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gswitz
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 13:47:15
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you have my compassion.
have you installed the driver for your device?
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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gswitz
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 13:49:11
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you have my compassion.
have you installed the driver for your device?
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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Tripod
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 13:50:50
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Thanks. Ya, i installed it. I can see it's playing music in the audio settings, i can plug in my guitar and see on the octa that it's getting input but no sound whatsoever. I removed my sub to make things easier. Monitors plugged in directly to the octa but no sound. So, the noise is gone, together with the rest of the sound...
AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
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Cactus Music
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 13:56:10
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My advice in my first post was to use a set of headphones to eliminate issues with a complex audio system,,, did you ever do that? ( edit: OK I see you did)
The more you say the more I see you didn't follow a logical path yet, your stabbing in all directions at once, take a deep breath and follow the signal chain , slowly eliminating each piece of gear that could be at fault. You've certainly eliminated your computer for now.
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Cactus Music
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 14:03:01
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Just thinking, You obviously have more than one computer or you certainly got your DAW back on the net in record time.
This is still looking like a possible defect in the octa capture as that's always been in the equation.
Two ways to test it.
Activate your on board sound card and see if there is this sound using the headphone jack.
Install the Octa Capture on a second computer and use headphones to listen.
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Tripod
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 14:09:45
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I will test the octa on another computer. Good idea. Thanks.
AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
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Tripod
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 14:24:57
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I tried it on my other computer. The octa capture is kaput. No sound. Just some noise. Great, just great. Got it 2 weeks. It doesn't even surprise me. I know i can't have 2 weeks of recording stuff without something breaking down. Ofcourse i gave my quad capture away so now i have nothing again. I'm gonna have to send it back and that will take weeks before they tested it and send me a working one. Thanks for all the help everyone. I'm gonna hit my head against the wall now.
AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
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Cactus Music
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 14:27:33
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Don't get me wrong, re doing your OS would seem like an extreme move but I actually agree that it certainly is quicker than the zillion geek tricks you need to do otherwise.
Whoops typing same time again.... see you solved it , but in a nasty way... I'll see you in the returns line up with my Behringer powered speaker that lasted 3 weeks...
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Tripod
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 14:42:12
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Haha sucks...good luck with that one. Installing Windows on a computer with only 3 programs on it is a matter of 30 minutes. Beats messing around for hours. I just called the shop btw and it looks like they will return me a new one rather quick instead of sending it somewhere for repair. Ok, i'm outta here. Have a nice day everyone!
AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
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Cactus Music
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 14:47:44
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I wouldn't have ever thought to add a "look out for this brand" to the Roland electronics. I guess it was like everything else that the glory day's where when it was made in Japan. Then Korea,, now more junk from China. It's worse than a political takeover....
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gswitz
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 14:54:08
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make sure. call for tech support. is the volume turned off? input echo on in sonar? you are new to the device, so i suspect user error.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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ohgrant
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 17:07:15
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Possibly the HD Audio chip in the video card? Sound without the interface on and the onboard dissabled isn't adding up to me, must be another device with sound capabilities possibly the video card or a video capture card would be my guess.
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gswitz
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 17:26:46
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There is a lot that is sus-picious in this thread. I'm not sure how to give guidance. The interface doesn't work on this or other computers. The interface can send sound to speakers when it is off (high pitched beep). The OP sees levels bouncing on the inputs when the device is connected. The device is 2 weeks old. To troubleshoot, he reinstalled Windows and saw no improvement (in 1/2 an hour... takes me 1/2 an hour to install Sonar haha and that would be record time!). So, I'm puzzled and think he would do best to get tech support from the manufacturer or re-seller on the phone to ensure the device isn't working. I have a feeling if he takes the device in to Guitar Center or wherever he bought it from that he might be able to get quicker help.
post edited by gswitz - 2013/05/23 17:41:33
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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Dave Modisette
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 21:43:24
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I have to make sure I have the input monitoring turned off on my Dakota card or sometimes I get into some sort of feedback loop. Sounds more like a buzz than a squeal.
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daveny5
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 21:52:48
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It's unusual for electronics to fail like that, but its possible if you're outlet is not properly grounded or not plugged into an outlet with a surge protector. I recommend getting an outlet tester (Home Depot sells them for about $5). I've had one for over 30 years and it's one of my best tools. It's found incorrectly wired outlets a few times. It's also good to tell you if an outlet is hot which could save your life. This is the one I have: http://www.homedepot.com/p/Klein-Tools-Receptacle-Tester-RT100/203195018#.UZ7HrLW_e64
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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rabeach
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Re:An annoying non stop high tone when i run Sonar
2013/05/23 22:17:16
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The interface can send sound to speakers when it is off (high pitched beep) yes that one is a difficult one to grasp. my first thought was that his cpu was overheating and the motherboard was sending an alarm.
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Tripod
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Re:An annoying non stop high tone when i run Sonar
2013/05/24 02:02:33
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"yes that one is a difficult one to grasp. my first thought was that his cpu was overheating and the motherboard was sending an alarm. " Look, i'm not lying, i'm not making stuff up. I'm not an expert with this stuff but my guess that the octa capture that is broken causes this to happen. It's like electric static or whatever you would call it in English (not my first language) that gets triggered and goes through the monitors. As long as the power is plugged in i don't see how this is impossible. Why would i make this up? To add drama? And the person who said things didn't add up, it's because he obviously didn't read the thread right. I said i reinstalled Windows in 30 mins. I clearly added i didn't install any other software yet. Yet he basically acts like i'm talking about of my ass because it's not possible to install everything in 30 mins. Actually, Windows was reinstalled in under 20 minutes i think. What's the problem. Again, why would i lie? And thanks for the added tips and things to check but again, the octa is broken. I tried it on another computer, i get the same problem. You really think suddenly 2 computers show the same problem where there wasn't one before and it isn't the octa? I realize my posts might be a bit chaotic but i'm kind of offended that people think i'm making stuff up. Why? Think about it, why would i do that???
AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
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rabeach
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Re:An annoying non stop high tone when i run Sonar
2013/05/24 02:26:39
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Tripod
"yes that one is a difficult one to grasp. my first thought was that his cpu was overheating and the motherboard was sending an alarm. " Look, i'm not lying, i'm not making stuff up. I'm not an expert with this stuff but my guess that the octa capture that is broken causes this to happen. It's like electric static or whatever you would call it in English (not my first language) that gets triggered and goes through the monitors. As long as the power is plugged in i don't see how this is impossible. Why would i make this up? To add drama? And the person who said things didn't add up, it's because he obviously didn't read the thread right. I said i reinstalled Windows in 30 mins. I clearly added i didn't install any other software yet. Yet he basically acts like i'm talking about of my ass because it's not possible to install everything in 30 mins. Actually, Windows was reinstalled in under 20 minutes i think. What's the problem. Again, why would i lie? And thanks for the added tips and things to check but again, the octa is broken. I tried it on another computer, i get the same problem. You really think suddenly 2 computers show the same problem where there wasn't one before and it isn't the octa? I realize my posts might be a bit chaotic but i'm kind of offended that people think i'm making stuff up. Why? Think about it, why would i do that???
I didn't say or imply that you made anything up. I simple said it was hard to grasp how the device made sound turned off. Since it stopped when you unplugged it. You probably shorted something out in the device. That generally happens when the tolerance the device has for an input voltage is exceeded. You might want to test your electrical outlet before plugging the new device in. What country are you in? Make sure the device operates on the voltage that your country supplies. Edit… if the voltage your country supplies is acceptable then buy an inline ups to protect against any surges in the supply voltage that may occur. In the usa voltage regularly exceed by 20%.
post edited by rabeach - 2013/05/24 02:36:38
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Cactus Music
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Re:An annoying non stop high tone when i run Sonar
2013/05/24 11:54:29
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Tripod it did occur to me that you might want to find out "why" the unit failed. As I said, I've always thought that Roland electronics where well made,,, I've got a studio full of Boss and Roland gear going back to the 80's. It all works 99%.
So check all your cables. A small short circuit might have burnt the unit out. And any studio should be checked for good power that's a given.
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Cactus Music
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Re:An annoying non stop high tone when i run Sonar
2013/05/24 12:00:22
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Speaking of power,,, we are getting a lot of thunder storms this time of year.... I totally unplug my main power bar when I'm not working these days. Nothing else will save you from a surge from lightning. Lightning can travel through the ground/earth or the neutral. That $1 power supply switch can arc too.
Local TV guy back in the 90's told me that "That last storm took out over 100 TV sets, I've been swamped with calls"
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rabeach
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Re:An annoying non stop high tone when i run Sonar
2013/05/24 13:56:38
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Cactus Music
Speaking of power,,, we are getting a lot of thunder storms this time of year.... I totally unplug my main power bar when I'm not working these days. Nothing else will save you from a surge from lightning. Lightning can travel through the ground/earth or the neutral. That $1 power supply switch can arc too.
Local TV guy back in the 90's told me that "That last storm took out over 100 TV sets, I've been swamped with calls"
+1
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