Lynn
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An open letter to CW regarding the new upgrade
Dear CW,
You've announced that you will be releasing X1b in February. Would you please tell us what improvements you are working on? Which bug fixes and user suggestions will you be incorporating into the new version? Any information that you could provide might allay some of the apprehension that longtime users of CW may have. I would hope that you have enough regard and respect for your customers to give us a glimmer of hope. There are many rumors but little information. Show us the trust that we give you.
Thank you many times over for a wonderful product,
Lynn
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/14 21:31:38
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longtime users of CW have apprehension at every update
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Lynn
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Re:An open letter to CW regarding the new upgrade
2011/01/14 21:44:52
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rabeach
longtime users of CW have apprehension at every update
Your reply is curious, especially in regard to your post in the thread about NAMM. Do you think that CW always gets it right? I think they MOSTLY do, but they miss the boat from time to time. Your thoughts?
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Dale Aston
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Re:An open letter to CW regarding the new upgrade
2011/01/14 21:59:31
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I understand your frustration however the "glimmer of hope" you ask for is provided by the stellar history of Cakewalk over the last 12 years (for me) in providing ongoing support for their software. I am not worried about my purchase. Give them time.
I'm sure they are busy working on all the reports that me and others have been filing online. I received three answers already. The bugs will be verified and added to the list to fix. There is no need in updating the customer base as they go. IMO it would only cause more anxiety and frustration.
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Lynn
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Re:An open letter to CW regarding the new upgrade
2011/01/14 22:12:36
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Dale Aston
I understand your frustration however the "glimmer of hope" you ask for is provided by the stellar history of Cakewalk over the last 12 years (for me) in providing ongoing support for their software. I am not worried about my purchase. Give them time.
I'm sure they are busy working on all the reports that me and others have been filing online. I received three answers already. The bugs will be verified and added to the list to fix. There is no need in updating the customer base as they go. IMO it would only cause more anxiety and frustration.
Yes, I've been with CW since PA6 in ' 98. They've always exceeded my expectations in all their upgrades until recently. I'm not addressing them updating their customer base, I'm addressing them updating their software. If you or CW have any real information regarding this, I would be happy to hear it. Suppositions don't matter to me.
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Guest
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Re:An open letter to CW regarding the new upgrade
2011/01/14 22:28:56
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rabeach
longtime users of CW have apprehension at every update
I never did and was looking forward to Sonar 9, but when they announced X1 it was easy to tell that dark days were coming.
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Guest
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Re:An open letter to CW regarding the new upgrade
2011/01/14 22:30:21
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Dale Aston
I understand your frustration however the "glimmer of hope" you ask for is provided by the stellar history of Cakewalk over the last 12 years (for me) in providing ongoing support for their software. I am not worried about my purchase. Give them time.
I'm sure they are busy working on all the reports that me and others have been filing online. I received three answers already. The bugs will be verified and added to the list to fix. There is no need in updating the customer base as they go. IMO it would only cause more anxiety and frustration.
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/14 22:44:57
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I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for. Honestly if I felt that way about any business I would stop purchasing their product. I certainly wouldn't waste my time and theirs by posting on their forum continuously about how disappointed I was in their product.
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Bub 
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Re:An open letter to CW regarding the new upgrade
2011/01/14 22:45:35
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10Ten
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
+1
"I pulled the head off Elvis, filled Fred up to his pelvis, yaba daba do, the King is gone, and so are you."
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Guest
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:22:36
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rabeach
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
Honestly if I felt that way about any business I would stop purchasing their product. I certainly wouldn't waste my time and theirs by posting on their forum continuously about how disappointed I was in their product.
While quitting may be your thing, unfortunately Sonar's EULA stops me from unpurchasing it, so all I have is attempting to get it sorted out. In the end, people like you reap the rewards of the work from people like me.
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StepD
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:27:22
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10Ten
In the end, people like you reap the rewards of the work from people like me.
Did you just use the "R" word?
Core2 6600 2.40 GHz, ASUS P5B Deluxe, 8GB RAM, GeForce GT 630 2GB, 3 Seagate Sata, Echo AudioFire 4 asio, Windows 10 Pro 64-bit, Sonar Platinum, Cakewalk by Bandlab
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Tallsomeone
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:32:23
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rabeach
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
Honestly if I felt that way about any business I would stop purchasing their product. I certainly wouldn't waste my time and theirs by posting on their forum continuously about how disappointed I was in their product.
Such guff. There is no real relevance to this response other than the very same time-wasting behavior which you advise against. Leave the communication of issues, and the magnitude chosen in so doing, to those with the issues. Things are not going well with this product. Hell, I can't even download my copy yet. What a great start!
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Lynn
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:36:12
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rabeach
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
Honestly if I felt that way about any business I would stop purchasing their product. I certainly wouldn't waste my time and theirs by posting on their forum continuously about how disappointed I was in their product.
Well, I think that's kind of the point. Those of us who have been with CW for a while, and have built this company with our hard earned dollars have every right in the world to comment on the current state of affairs. If you've noticed, many longtime users are questioning CW's direction with their latest upgrade. I don't care about the cosmetics of X1, I only care about its functionality. Regardless of whether you're a professional or hobbyist, we care about our investment. I'm not complaining about X1 as much as I want to know where it's going. I'm not ready to jump ship, but I'd like to know if the ship is taking me to my destination.
post edited by Lynn - 2011/01/14 23:43:08
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:41:07
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communication of issues ? <g>
post edited by rabeach - 2011/01/15 01:12:16
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:42:25
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Lynn
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:44:13
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rabeach
communication of issues? <g>
Meaning?
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:47:05
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Well, I think that's kind of the point. Those of us who have been with CW for a while, and have built this company with our hard earned dollars have every right in the world to comment on the current state of affairs. If you've noticed, many longtime users are questioning CW's direction with their latest upgrade. I don't care about the cosmetics of X1, I only care about its functionality. Regardless of whether you're a professional or hobbyist, we care about our investment. I'm not complaining about X1 as much as I want to know where it's going. I'm not ready to jump ship, but I'd like to know if the ship is taking me to my destination. good luck
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Bub
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:47:32
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Lynn
Well, I think that's kind of the point. Those of us who have been with CW for a while, and have built this company with our hard earned dollars have every right in the world to comment on the current state of affairs. If you've noticed, many longtime users are questioning CW's direction with their latest upgrade. I don't care about the cosmetics of X1, I only care about its functionality. Regardless of whether you're a professional or hobbyist, we care about our investment. I'm not complaining about X1 as much as I want to know where it's going. I'm not ready to jump ship, but I'd like to know if the ship is taking me to my destination.
+1
"I pulled the head off Elvis, filled Fred up to his pelvis, yaba daba do, the King is gone, and so are you."
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/14 23:58:33
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In the end, people like you reap the rewards of the work from people like me. You feel that your strategy will get results I do not believe it will be responsible for any results. Good luck to you.
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Stone House Studios
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:09:31
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10Ten
Dale Aston
I understand your frustration however the "glimmer of hope" you ask for is provided by the stellar history of Cakewalk over the last 12 years (for me) in providing ongoing support for their software. I am not worried about my purchase. Give them time.
I'm sure they are busy working on all the reports that me and others have been filing online. I received three answers already. The bugs will be verified and added to the list to fix. There is no need in updating the customer base as they go. IMO it would only cause more anxiety and frustration.
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
I'm sorry 10Ten, but this statement is over the top. Promised and didn't happen? Promised and charged for? This is starting to get ridiculous. Now CW has promised you something? And you didn't get it? Do tell! Please let us all know so that we may also consult our lawyers! In the mean time (and back to reality) let us all praise 10Ten. He promises nothing. And delivers. Brian
Core i7-6700@3.40Ghz Windows 10x64 16 GB RAM Sonar Platinum/Studio One PreSonus Studio 192
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Lynn
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:11:52
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rabeach
In the end, people like you reap the rewards of the work from people like me.
You feel that your strategy will get results I do not believe it will be responsible for any results. Good luck to you.
I believe that you're sincere, but complacency won't get many results either. If you're satisfied with X1, then fine. If not, then you have every right in the world to speak up. We are the building blocks of this company.
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Guest
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:12:36
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Stone House Studios
10Ten
Dale Aston
I understand your frustration however the "glimmer of hope" you ask for is provided by the stellar history of Cakewalk over the last 12 years (for me) in providing ongoing support for their software. I am not worried about my purchase. Give them time.
I'm sure they are busy working on all the reports that me and others have been filing online. I received three answers already. The bugs will be verified and added to the list to fix. There is no need in updating the customer base as they go. IMO it would only cause more anxiety and frustration.
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
I'm sorry 10Ten, but this statement is over the top.
Promised and didn't happen?
Promised and charged for?
This is starting to get ridiculous. Now CW has promised you something? And you didn't get it?
Do tell! Please let us all know so that we may also consult our lawyers!
In the mean time (and back to reality) let us all praise 10Ten. He promises nothing. And delivers.
Brian
I'm sorry that the truth is ridiculous to you, but you are entitled to your opinion on the matter.
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Guest
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:14:50
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rabeach
In the end, people like you reap the rewards of the work from people like me.
You feel that your strategy will get results I do not believe it will be responsible for any results. Good luck to you.
Tell me. How will thinks get fixed if no one says they are broken? All this love and happiness will stop things from improving. I understand if fighting the good fight isn't your thing, but get out of the way and let those that will stand up for consumers do so.
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Stone House Studios
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:17:08
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10Ten
Stone House Studios
10Ten
Dale Aston
I understand your frustration however the "glimmer of hope" you ask for is provided by the stellar history of Cakewalk over the last 12 years (for me) in providing ongoing support for their software. I am not worried about my purchase. Give them time.
I'm sure they are busy working on all the reports that me and others have been filing online. I received three answers already. The bugs will be verified and added to the list to fix. There is no need in updating the customer base as they go. IMO it would only cause more anxiety and frustration.
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
I'm sorry 10Ten, but this statement is over the top.
Promised and didn't happen?
Promised and charged for?
This is starting to get ridiculous. Now CW has promised you something? And you didn't get it?
Do tell! Please let us all know so that we may also consult our lawyers!
In the mean time (and back to reality) let us all praise 10Ten. He promises nothing. And delivers.
Brian
I'm sorry that the truth is ridiculous to you, but you are entitled to your opinion on the matter.
As are you entitled to an opinion. Unfortunately, only you have proclaimed that you have "The Truth".
Core i7-6700@3.40Ghz Windows 10x64 16 GB RAM Sonar Platinum/Studio One PreSonus Studio 192
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Guest
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:19:03
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Stone House Studios
I'm sorry that the truth is ridiculous to you, but you are entitled to your opinion on the matter.
As are you entitled to an opinion. Unfortunately, only you have proclaimed that you have "The Truth".
Completely untrue and an unnecessary personal attack. Why is it that many of the X1 supporters here can't get their point across without the personal stuff?
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Lynn
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:19:40
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Stone House Studios
10Ten
Dale Aston
I understand your frustration however the "glimmer of hope" you ask for is provided by the stellar history of Cakewalk over the last 12 years (for me) in providing ongoing support for their software. I am not worried about my purchase. Give them time.
I'm sure they are busy working on all the reports that me and others have been filing online. I received three answers already. The bugs will be verified and added to the list to fix. There is no need in updating the customer base as they go. IMO it would only cause more anxiety and frustration.
I'm sorry, but that completely ignores reality. Sonar is full of generational bugs and things we were promised and either didn't happen of we were charged for.
I'm sorry 10Ten, but this statement is over the top.
Promised and didn't happen?
Promised and charged for?
This is starting to get ridiculous. Now CW has promised you something? And you didn't get it?
Do tell! Please let us all know so that we may also consult our lawyers!
In the mean time (and back to reality) let us all praise 10Ten. He promises nothing. And delivers.
Brian
I think what he means is that we were lead to believe that X1 would address some continuing problems from the past that didn't quite happen. It's well known that there are problems with Audio Snap and other functions that haven't been fixed yet. If not for user feedback, how would CW know that there's a problem at all? That's why this forum is here, I hope. And, to offer help when help is needed. I hope that we all take the high road in this discussion. Regards, Lynn
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:25:25
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I believe that you're sincere, but complacency won't get many results either. If you're satisfied with X1, then fine. If not, then you have every right in the world to speak up. We are the building blocks of this company. Complacency and sophomoric behavior accomplish little. I disagree we are consumers of a product offered by a business hardly a building block.
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Stone House Studios
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:30:15
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10Ten
Stone House Studios
I'm sorry that the truth is ridiculous to you, but you are entitled to your opinion on the matter.
As are you entitled to an opinion. Unfortunately, only you have proclaimed that you have "The Truth".
Completely untrue and an unnecessary personal attack. Why is it that many of the X1 supporters here can't get their point across without the personal stuff?
Are you kidding me? "I'm sorry that the truth is ridiculous to you" does not say that you (by proclamaition) know what the truth is? I'll take a foot note or an end note that points me to your version of the truth and be humbled. And by the way - I'm just here to have software that I can use. I don't need validation. Brian
Core i7-6700@3.40Ghz Windows 10x64 16 GB RAM Sonar Platinum/Studio One PreSonus Studio 192
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rabeach
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:31:14
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All this love and happiness will stop things from improving. <g>
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Lynn
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Re:An open letter to CW regarding the new upgrade
2011/01/15 00:31:23
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rabeach
I believe that you're sincere, but complacency won't get many results either. If you're satisfied with X1, then fine. If not, then you have every right in the world to speak up. We are the building blocks of this company.
Complacency and sophomoric behavior accomplish little. I disagree we are consumers of a product offered by a business hardly a building block.
I guess you've never owned a business.
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