vaultwit

yorolpal

I'm 59.  How old are you?

Are you serious? Don't bother telling everyone your age if you're gonna ACT like a child. You would never call a customer service agent that you're on the phone with "son", or at least without expecting a "umm...excuse me sir?" in response.

Actually, what Yorolpal said was not a derogatory comment whatsoever. It's an expression used quite frequently in the southern states of the U.S. ... Yorolpal is from Arkansas you know, right? Ever listen to a Jerry Reed song? Any of his songs? I think he uses the word 'son' every couple of sentences. Heh. If Yorolpal wanted to be insulting, he would have said "boy", which is a derogatory southern slang, trust me, I know. I was in a tech school one time and these couple of good ol' boys from Atlanta found out I was only 19 ... for the next 3 weeks it was "Boy" when they had to speak to me.

I'm still kind of in shock at what I've seen go down here tonight. I've seen guys get canned for saying stuff like that to a customer. I wouldn't be surprised to wake up tomorrow and see this thread gone.

:(

vaultwit

yorolpal


I'm 59.  How old are you?

Are you serious? Don't bother telling everyone your age if you're gonna ACT like a child. You would never call a customer service agent that you're on the phone with "son", or at least without expecting a "umm...excuse me sir?" in response. You said it yourself, respect is earned. And you won't earn anyones respect by calling a company representative "son" and then following up with "i'm 59, how old are you?" I don't care if you're 59 or 95, you don't call someone "son" unless its someone you personally know, no matter what their age is. Grow up. I'm just glad you apologized... that show's your at least sensible.

Seth Perlstein [Cakewalk
] 

Greg, 

Frankly speaking, I'm not going to let someone here insult me through name calling, so I will stick up for myself (not talking about you, obviously). I'm sorry that you see that as bad form. 

SP 

Seth, come on now. I just finished watching your AudioSnap2.0 video not too long ago that YOU narrated, and then I see stuff like this. You are representing a company, be pofessional. You think Cakewalk would like you talking this way? What about Roland? Because I see both of their names up there on the top-left corner. If I was representing a company, I wouldn't dare "stick up for myself" or lecture a CUSTOMER on how to respect, for the simple fear of getting fired. Like I mentioned before, I would never expect a customer service agent talk like that to me on the phone, and would report them in a heartbeat if they did. I would report you too if you said that to ME, granted I would never say anything to you in the first place that could be confused for an insult.


As for me, I do hope that X1c solves the stability issues once and for all. It's well into the second week of August, and still no solid release date. So hopefully that means they are taking their time to make sure it's stable instead of rushing the release (we can only hope). I've been hearing a lot of horror stories about crashes and whatnot... if it happens on Jerry's i7 with his 16GB of RAM, what's to keep it from my i5 with 4GB? I'm crossing my fingers for X1c and keeping my hopes up.

Thanks for watching the video and I certainly I hope you learned something from it.

Bear in mind, I'm not in Customer Service. I'm on the product Marketing team, and frankly (this is not directed at you) but someone who can't stick up for him or herself wouldn't last very long on my team (again, not directed at you, just in general).

I'm 100% sure my colleagues would stick up for me when someone from this forum calls me a derogatory term. And yes, I certainly hope X1c solves any issues you may have had with X1.

SP

Ah; every now and again the real person leaks out from behind the facade.

Some people have to play gmod some times. When I read posts like that especially the self righteous justification for it I can easily put any previous fanboi inclinations I might have had, behind me.

Lets face it Cakewalk's a business and profit motivated- it has to be.
Never be fooled into thinking that just because we share a passion in music that we're somehow friends. If anything we're customers and not even bonafide ones at that because anyone can join the forum without having to show they own any Cakewalk products.

yorolpal is certainly very gracious in how he's taking it. Good on him. A far more respectful attitude than the one shown to him.

Just read this thread....... now I *know* the world has gone mad.

Thanks Seth, that's actually good news and you are right, I didn't understand the process. It was my understanding, and I believe a common one, that each build was cumulative. I thought build 255 was X1b with all fixes to date and I again thought that X1c would pick up where build 255 ended. This is good news.

And don't worry, myolpay only called you son because he, like myself, is old as dirt. And I mean that in the nicest way.

We're all nervous about this next release and I'm willing to bet you can't find a TUMS within 5 miles of Cake HQ.

ampfixer


Thanks Seth, that's actually good news and you are right, I didn't understand the process. It was my understanding, and I believe a common one, that each build was cumulative. I thought build 255 was X1b with all fixes to date and I again thought that X1c would pick up where build 255 ended. This is good news.

And don't worry, myolpay only called you son because he, like myself, is old as dirt. And I mean that in the nicest way.

We're all nervous about this next release and I'm willing to bet you can't find a TUMS within 5 miles of Cake HQ.

Certainly, and I apologize if my oroginal post way back when came across as gruff, but it certainly wasn't meant to be. I just wanted to let you and others know a little more about the process and hopefully have one less thing to worry about. I suppose I can get back to using more emoticons so as to soften the info from here on out.

SP

Seth Perlstein [Cakewalk
]

mudgel


Ah; every now and again the real person leaks out from behind the facade.

Some people have to play gmod some times. When I read posts like that especially the self righteous justification for it I can easily put any previous fanboi inclinations I might have had, behind me.

Lets face it Cakewalk's a business and profit motivated- it has to be.
Never be fooled into thinking that just because we share a passion in music that we're somehow friends. If anything we're customers and not even bonafide ones at that because anyone can join the forum without having to show they own any Cakewalk products.

yorolpal is certainly very gracious in how he's taking it. Good on him. A far more respectful attitude than the one shown to him.

I assume you are referring to me. However, I'm one of the few people who don't wear a 'facade'. I use my real name in here, as do all the other mods. My face and voice are in videos so you know what I look like, know what I sound like. How is that using a facade?

And you think I'm on a power trip? I'm in here on my own time going out of my way trying to help and answer questions.

SP

Of course you wear a facade in the sense that anyone who represents a company does. When you represent a company you put on the company face. Today I reckon we saw Seth's face.

I didn't take your comments to be anything more than an attempt to educate me on what's in an update. I tend to be a bit linear in my thinking and wouldn't know an insult if it bit me on the A**  I tend to assume that most people are generally trying to do good things unless they demonstrate otherwise. By and large (what a dumb expression) most folks around hear seem pretty nice.

Years as a corporate quality assurance manager/auditor and more years of study with the American Society for Quality have taught me well. In times of change, pressure or crisis people tend to break from their normal patterns of behaviour. I've seen managers of multi-million dollar projects sink into sweaty confusion just by being asked how they do their job.

Once this next update comes out and the feathers get a chance to settle, I think everyone will feel better. It's been one long hot summer and those clowns in Washington have not dealt with the heat well. Everyone is stressed out for trillions of different reasons.

I had a great session with X1 tonight. I re-thought a few things and decided ignore the things that bug me and focus on all the really cool stuff that X1 has to offer. After all, it's just ones and zeros and you can't even see them. Are they really worth a heart attack? I think not.

See you all on the B er, C, side!

Seth Perlstein [Cakewalk]

mudgel

Seth Perlstein [Cakewalk]

mudgel


Ah; every now and again the real person leaks out from behind the facade.

Some people have to play gmod some times. When I read posts like that especially the self righteous justification for it I can easily put any previous fanboi inclinations I might have had, behind me.

Lets face it Cakewalk's a business and profit motivated- it has to be.
Never be fooled into thinking that just because we share a passion in music that we're somehow friends. If anything we're customers and not even bonafide ones at that because anyone can join the forum without having to show they own any Cakewalk products.

yorolpal is certainly very gracious in how he's taking it. Good on him. A far more respectful attitude than the one shown to him.

I assume you are referring to me. However, I'm one of the few people who don't wear a 'facade'. I use my real name in here, as do all the other mods. My face and voice are in videos so you know what I look like, know what I sound like. How is that using a facade?

And you think I'm on a power trip? I'm in here on my own time going out of my way trying to help and answer questions.

SP

Of course you wear a facade in the sense that anyone who represents a company does. When you represent a company you put on the company face. Today I reckon we saw Seth's face.

Nah, I'm always me on here. I mostly come here on my free time and coming here is not a job requirement, per se, so its really me when I'm here (for better or for worse). I was a SONAR user for years before I started with Cakewalk, so I have a genuine love of the software and of what we do. I come on here to help, answer questions, etc. out of that, not because I have to tow a company line or anything like that.

SP

Glad to hear it. Been doing the same myself. do get sidetracked at times though

That's nice of you to stand up for me, John. Just to be clear, though, I'm pretty sure we're all square here (just so as to not re-fan the flames).

SP

"I've seen guys get canned for saying stuff like that to a customer."



Whatever bro. 

Bub


Actually, what Yorolpal said was not a derogatory comment whatsoever. It's an expression used quite frequently in the southern states of the U.S. ... Yorolpal is from Arkansas you know, right? Ever listen to a Jerry Reed song? Any of his songs? I think he uses the word 'son' every couple of sentences. Heh. If Yorolpal wanted to be insulting, he would have said "boy", which is a derogatory southern slang, trust me, I know. I was in a tech school one time and these couple of good ol' boys from Atlanta found out I was only 19 ... for the next 3 weeks it was "Boy" when they had to speak to me.

I'm still kind of in shock at what I've seen go down here tonight. I've seen guys get canned for saying stuff like that to a customer. I wouldn't be surprised to wake up tomorrow and see this thread gone.

:(

Born and raised in Houston Texas, and I'm here to this day. Just because one is from the south and is used to calling people something doesn't mean he should expect everyone to be from the south and understand. Seth said it himself - he is not from the south, and did not take "son" very happily. And neither would I, even though I'm from the south. Because not everyone from the south owns a ranch and drives a Ford F-150. And for the record, I was emphasizing more on the "im 59, how old are you" part. I couldn't help but shake my head when I saw that. It's ok that he called Seth "son" because perhaps, as you pointed out, he didn't know better. But as soon as he sensed a negative response from Seth, he should have stopped.

Seth Perlstein [Cakewalk
] 


Thanks for watching the video and I certainly I hope you learned something from it.  

Bear in mind, I'm not in Customer Service. I'm on the product Marketing team, and frankly (this is not directed at you) but someone who can't stick up for him or herself wouldn't last very long on my team (again, not directed at you, just in general). 

I'm 100% sure my colleagues would stick up for me when someone from this forum calls me a derogatory term. And yes, I certainly hope X1c solves any issues you may have had with X1. 

SP 

It doesn't matter if you're on the customer service team or the product marketing team, you are still representing Cakewalk by Roland in the end. It's about being professional, which goes against "sticking up for yourself" or even for your colleagues. You would never hear anyone in a professional setting go "what you say bout my buddy here? take that back, right now!" What happened to the "customer is always right" mentality? Even though, and believe me I know, customers are NOT always right. And whoever coined that phrase knew that when he or she coined it. Because the principle is very important in mainting any kind of business, and for anyone involved in promoting its success.


But anyways, yes. I did learn a lot from all the Sonar University videos and I'm glad they are there. And I too hope X1C solves many of the issues from the prevous builds.

Can someone refresh my memory:


When you unistall build 255 and go back to build 246 what universal bugs do you trade off?


One of them fixed audiosnap?

One of them broke Audio Snap again?


Can I just swap back and forth depending on what I need to work for the next half hour?




I'm asking, because I'm pretty sure I know how these updates work; You put one on to fix this and it breaks that... and then you put another on just to see what happens... or you just give up.




best regards Ya'll,
mike

The mechanism for severing an after sales relationship is to offer and process full satisfaction refunds.

That mechanism also tends to inspire the retailer to make every effort to insure that a refund request will never come up... the greater attention when producing or selecting products to offer for sale tends to promote greater user satisfaction with the customer and so there are generally less observations of inattention to detail.

gcolbert


It's rather discouraging to see so many people who's opinions and knowledge I respect and depend upon acting the way they are in this thread.  Can you guys all lighten up and take the personal stuff to PM?  Come on.  At the very least - most of this tripe should be in the Coffee House and not in the Sonar forum.

sorry to disagree - it doesn't belong in the CH either.  the CH is very light hearted 99% of the time.  the constant negativity and bickering are not welcome there either.