Seth Kellogg [Cakewalk
 
Due to our conversion from Subscriptions to a Season Pass model on Steam, we issued 2016 redemptions to some 2015 users to cover any membership time obligations. I'll set our automated processes to e-mail you a SONAR Platinum 2016 redemption code, so you'll be on the latest version and get updates till the end of the year, but you'll still need to purchase the DLC separately like other annual upgrade users.

Seth Kellogg [Cakewalk
Please feel free to send me a private message, if you would like to discuss your account further.

Noel Borthwick [Cakewalk]
If you purchased through steam, they own your account and delivery of the software is their responsibility - after all they earned a commission through the sale.
If we take over the account and deliver through our store since we now have to incur delivery costs as well. Additionally thats not kosher from the point of view of our agreement with them.
 
There are exception conditions when we may migrate steam accounts but its not part of our normal workflow. I'm not surprised that your case is still open due to this.

Ryan Munnis [Cakewalk]
Quite simply, Steam purchases must be installed through the Steam client. In addition to what Noel mentioned in regards to agreements, revenue splits, etc... the most important part of it is the back-end logistics in regards to store transactions and how licenses are delivered and activated. For this reason, Steam purchases MUST be installed through Steam or your products simply will not activate. They cannot be transferred to Command Center and aren't meant to be. To achieve this we would need access to areas of Steam we do not have access to, access to your system to a degree that we do not have access to, and would need to essentially erase things not ever meant to be erased.
 
I anticipate the next argument will be "well it SHOULD be possible", and it's a normal and fair response. At this time, however, we do not have access to the data from Steam purchases to make this a possibility even if we decided to bite the bullet. It's a conversation we can continue to have internally and with Valve based on customer demand, but as of right now we don't have any immediate solution nor anticipate one because at it's very simplest form, Steam purchases were and are meant to be installed through the Steam client.
 
So, in summary, when someone at Cakewalk says they cannot transfer your licenses from Steam to Command Center, it's actually more rooted in the fact that they logistically CANNOT do it and attempting to do it would break your licenses, effectively making a worse experience since you wouldn’t be able to use your products. Anyone who may have mistakenly suggested they can transfer the licenses has unfortunately misspoken from a position of misunderstanding.

telecharge
I did hijack this thread...with no regrets. Anyone is free to jump in at any time.
 
I will repeat what I said in another thread. I know it's difficult to see a company you've invested so much time in be criticized, but it is what it is.

Zargg71
 
This is still your view

telecharge
I went back and checked my invoice. There is no mention of version number or year. It simply says, "SONAR Platinum Crossgrade from SONAR Professional or any SONAR Studio." So, I went and checked a few reseller websites. Sure enough, no mention of version number or year on the Sonar crossgrade pages. Can you see how this would be confusing to the customer?
 
I will extend Cakewalk another kindness. You may be missing out on some sales as I noticed several of your resellers still have outdated information about lifetime updates ending August 31, 2016.

telecharge
It's probably a good idea to get this information in your Knowledge Base, don't you think? There's only 1 tag that has "Steam" as part of it and when I search for the term "Steam" I get 8 results, none of which have this information. Posting it to the Steam community would be useful as well.

STEAM Subscriber Agreement...
 B. Subscriptions; Content and Services
As a Subscriber you may obtain access to certain services, software and content available to Subscribers. The Steam client software and any other software, content, and updates you download or access via Steam, including but not limited to Valve or third-party video games and in-game content, and any virtual items you trade, sell or purchase in a Steam Subscription Marketplace are referred to in this Agreement as “Content and Services”; the rights to access and/or use any Contents and Services accessible through Steam are referred to in this Agreement as "Subscriptions."
 
...
 
2. LICENSES
A. General Content and Services License
Steam and your Subscription(s) require the automatic download and installation of Content and Services onto your computer. Valve hereby grants, and you accept, a non-exclusive license and right, to use the Content and Services for your personal, non-commercial use (except where commercial use is expressly allowed herein or in the applicable Subscription Terms). This license ends upon termination of (a) this Agreement or (b) a Subscription that includes the license. The Content and Services are licensed, not sold. Your license confers no title or ownership in the Content and Services. To make use of the Content and Services, you must have a Steam Account and you may be required to be running the Steam client and maintaining a connection to the Internet.

telecharge
 Should I PM you here or on Steam?

Seth Kellogg [Cakewalk]
You also brought up the Steam Lifetime DLC offer, which muddied the waters further. Just to add, the reason you received that e-mail was because you had a prior SONAR Steam registration. 

Seth Kellogg [Cakewalk]
Okay, what is the specific issue you are running into in doing this?

Seth Kellogg [Cakewalk]
I won't retread on the phone support issue since it's been addressed in other threads on the forum, and we're actively up staffing new representatives. Though this is why we recommend starting new threads for specific issues instead of hijacking existing ones.
 

Seth Kellogg [Cakewalk]
 
McKools issue was resolved.