ampfixer
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[Fixed in X3e] Browser Woes - Possible Bug CWBRN-23036
I'm on X3d right now. I tried to put the browser into the mulit dock and it causes graphic corruption. Here's the steps: With the browser active tell it to dock in the multi dock - nothing happens With the browser active undock it and then tell it to dock in the multi dock - The browser is now in the multi dock Change the browser docking point to the right or left - It moves to the desired location but also leaves browser graphics in the multi dock in an unusable format and any attempt to modify the screen layout at this point results in graphics corruption that spreads. I've never seen this before and was wondering if anyone else has had this problem.
post edited by Anderton - March 19, 14 0:14 PM
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat 
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Re: Browser Woes
January 03, 14 4:04 PM
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Try clearing your picture cache and updating your graphics card drivers.
Otherwise please post a screenshot, not sure what "graphics corruption" means... Cheers...
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StepD
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Re: Browser Woes
January 03, 14 4:09 PM
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ampfixer
I'm on X3d right now. I tried to put the browser into the mulit dock and it causes graphic corruption. Here's the steps:
With the browser active tell it to dock in the multi dock - nothing happens
With the browser active undock it and then tell it to dock in the multi dock - The browser is now in the multi dock
Change the browser docking point to the right or left - It moves to the desired location but also leaves browser graphics in the multi dock in an unusable format and any attempt to modify the screen layout at this point results in graphics corruption that spreads.
I've never seen this before and was wondering if anyone else has had this problem.
I can confirm that behavior here (all steps).
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mettelus
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Re: Browser Woes
January 03, 14 4:19 PM
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Yes, I started getting odd behavior at step one! When I finished the above steps I docked it left and it "smeared" the track view too. It keeps leaving artifacts behind. Edit: Step 1 (dock in multidock) actually split the browser window and inserted a folder tree on the left-hand side. The browser went no place, but "reacted."
post edited by mettelus - January 03, 14 4:33 PM
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ampfixer
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Re: Browser Woes
January 03, 14 4:23 PM
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Bingo! Sounds like you guys are finding the same issue. The reason I found this was by accident. I had a project from X2 with the browser in the multi dock and when I went to edit I stumbled on this. My drivers are good and I rebuilt the ini file with no improvement.
If a few more people have this issue I'll file a report.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re: Browser Woes
January 03, 14 4:40 PM
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To be honest I didn't try to repro. From the second step I can repro, clearly the screen isn't being refreshed by Sonar Is it possible you could report the problem here (give them a link to this web page), and post the problem report number here? http://www.cakewalk.com/support/contact/problemreport.aspx UPDATE (Just read your last post sorry you are clearly on it)...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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ampfixer
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Re: Browser Woes
January 03, 14 10:02 PM
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Seems to be little interest so maybe it's machine related.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Paul P
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Re: Browser Woes - Possible Bug
January 03, 14 10:41 PM
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ampfixer
I'm on X3d right now. I tried to put the browser into the mulit dock and it causes graphic corruption.
...
I've never seen this before and was wondering if anyone else has had this problem.
In X2a, I get something similar : 1. Dock in multi-dock -> nothing happens. 2. Undock and dock in multi-dock -> creates a tab under the console tab in multi-dock 3. Dock at right or left -> a real mess in several places
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Splat
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Re: Browser Woes - Possible Bug
January 03, 14 10:54 PM
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You have multiple people confirming with X3D John, one or two extra would be good enough. It's definitely a real Sonar issue and not your machine so I would go ahead and log the issue and let us know the issue number.
Thanks...
Alex
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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mettelus
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Re: Browser Woes - Possible Bug
January 04, 14 4:35 AM
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I would recommend just submitting it. It is easy to duplicate, 100% repeatable, and we do not get paid to do "multi-platform, 3-person verification" of issues.
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lawp
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Re: Browser Woes - Possible Bug
January 04, 14 10:51 AM
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it does make you (me) wonder what their test scripts are like
sstteerreeoo ffllllaanngge
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Splat
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Re: Browser Woes - Possible Bug
January 04, 14 11:34 AM
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lawp
it does make you (me) wonder what their test scripts are like
I've never experienced this issue for instance until it was pointed out to me. I don't think these steps have ever been mentioned in these forums either. Something like this is extremely hard to test until you've found steps to repro. There are zillions of ways you can access the Sonar interface. Fact is though it's a non destructive bug and fairly trivial. It still needs reporting nevertheless.
post edited by CakeAlexS - January 04, 14 11:57 AM
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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lawp
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Re: Browser Woes - Possible Bug
January 04, 14 11:52 AM
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sstteerreeoo ffllllaanngge
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ampfixer
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Re: Browser Woes - Possible Bug
January 04, 14 3:39 PM
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Ok, it's logged CWBRN-23036.
It was just blind luck that I stumbled on this. How many people actually dock the browser? My work around is to not dock the browser until the boys and girls get it sorted. X3e or X4? I never thought I needed an e version but now I'm not sure.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re: Browser Woes - Possible Bug
January 04, 14 3:54 PM
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Thanks John, I've added this to my bug thread.
If Cake notify you about sending this off to the developers to get this fixed, if you get a chance could you let us know?
Thx.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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ampfixer
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Re: Browser Woes - Possible Bug
January 04, 14 4:05 PM
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I will pass along any updates that come my way.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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René Torenstra
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Re: Browser Woes - Possible Bug
January 04, 14 4:10 PM
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I just reproduced this yesterday as I was following steps from one of the SWA videos :) I had to reload the project. More people will stumble upon this one.
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ampfixer
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Re: Browser Woes - Possible Bug
January 07, 14 1:39 AM
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At this point Cakewalk feels this to be system specific and they want me to call in. I guess I should have had more confirmation before sending in the bug report. I guess any of you that have this problem will have to call in yourselves to get it sorted.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re: Browser Woes - Possible Bug
January 07, 14 11:17 AM
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Sorry you had 5 or 6 users confirming this plus yourself, how much more confirmation do you need? Most of the time I get two or three. Did you link to this thread?
Let us know how it goes, if you phone up support please make sure you point them to this thread. I believe Cake to have withdrawn this in error but we shall see.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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ampfixer
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Re: Browser Woes - Possible Bug
January 07, 14 12:15 AM
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Alex, I suggest that you file a report. I'm not getting paid to find their problems and I thought this was a slam dunk. They don't tell you if they could reproduce it but I'll find out this afternoon when the phone lines open.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re: Browser Woes - Possible Bug
January 07, 14 12:18 AM
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Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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ampfixer
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Re: Browser Woes - Possible Bug
January 07, 14 1:51 PM
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I talked with tech support and they can reproduce the problem as described. They also confirm the issue goes back to X2. It's interesting that tech support doesn't really know what QA is doing as they run separate systems. Tech support is going to review this in more detail and it may be re-opened as a bug.
The good new is that if you add a couple extra clicks you can avoid this problem. Always undock a dockable component like the browser before you change its location. It worked ok in X1 but X2 and X3 requires the extra steps.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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ampfixer
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Re: Browser Woes - Possible Bug
January 08, 14 7:17 PM
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Ah, back on page 1. Did anyone else file a report?
I find it strange that it was reproducible by tech support in about 5 seconds but they don't want to call it a bug. At this point the problem has been noted and denied at the same time. Now I know how bugs get into shipping product.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re: Browser Woes - Possible Bug
January 08, 14 7:26 PM
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Clearly your steps to reproduce weren't followed originally and were just perceived to be a minor issue probably with graphic card drivers (not worth spending the time on).
To be honest this isn't the first example I've seen, I have other issues which have obviously been speed read rather than followed which came up with similar (and clearly wrong) conclusions, This isn't just Cakewalks problem, plenty of software companies behave this way as they're always really really busy. Something has to give occasionally.
I agree though, a bug is a bug however minor. It is not a "feature" to be able to see one's screen clearly and correctly.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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ampfixer
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Re: Browser Woes - Possible Bug
January 09, 14 12:06 AM
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My steps to reproduce were followed and the tech support person confirmed the problem. In fact, he was quickly able to determine that it was also an issue in X2 while we were on the phone. I assume it will still be a problem in X4 because nobody seems to care.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re: Browser Woes - Possible Bug
January 09, 14 12:28 AM
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My last comment was in regards to validation via the Cakewalk problem reporter.
Anyway yes indeed it is odd. Thanks.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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ampfixer
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Re: Browser Woes - Possible Bug
January 21, 14 11:06 AM
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I did a follow up on this and find that Cakewalk has closed it without explanation. Others could reproduce it here, and support could easily replicate it but Cake isn't doing anything about it. I don't get it.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re: Browser Woes - Possible Bug
March 18, 14 10:47 PM
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Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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