CRASH: Sonar Platinum (HELP!!!)

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mudgel
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/12 21:19:38 (permalink)
wgmj
I'm having the same issues, it got ridiculous Friday night, my singer would do one line and I would immediately save. It was freezing every 10 minutes. Meters would be stuck, no message about sending the crash to Cakewalk would come up. My system would let me alt ctl dlt to get to task manager where I would have to end task on Sonar. But once back to my desktop, I couldn't open Sonar, I would have to do a complete system restart, then repeat the process. Kinda stifles the creative process a bit, and it's so annoying that I'm paying monthly for it and it doesn't work. I'm at work right now, so I don't have all my info, I'm running around 18 tracks, 5 buses and a master bus. I use a Roland Octa-Capture for my interface. One thing I noticed is the Octa-Capture was running at 48000Khz instead of 44100Khz due to the fact that I use an Axe-FxII to do all the guitars and bass, and it runs at 48000Khz. So I was wondering if that could be an issue, I never even knew the Roland could run at that to be honest, unless its picking up on what my settings are in Sonar. At one point, my phantom power kicked off by itself. It was an extremely buggy night. I've never had issues with Sonar Plt until that night trying to track vocals. It has never froze or anything, but now when I go back and mix this project, the line that scrolls acrossed the screen as its playing is jerky, like its a lack of memory or something. But that can't be, I've got a beast of a computer, its a gaming system, 8 core, 2.3 GHZ, 16 mg memory, I can't remember what video card is in it, but it never has issues with anything. I do use Waves plug ins, and I think I may be mixing in a 32 bit in there with the VST3's. I will pull that VST2 32 bit and see if it helps, and check for updates on my drivers. I will also try what meh suggested once I'm home and free to mess about. Sorry about the long drawn out post, I get long winded sometimes. 
 
Wgmj

If you are running Sonar 64 bit there is no reason to be using 32 plugins especially Waves.

Mike V. (MUDGEL)

STUDIO: Win 10 Pro x64, SPlat & CbB x64,
PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz.
Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2.
Monitors: Adam A7X, JBL 10” Sub.
Audio I/O & DSP Server: DIGIGRID IOS & IOX.
Screen: Raven MTi + 43" HD 4K TV Monitor.
Keyboard Controller: Native Instruments Komplete Kontrol S88.
#31
wgmj
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/13 06:16:20 (permalink)
All of my Waves are 64, the only one I was using was Channel Tools from Sonar because I like it. Honestly I am not sure about the whole 32/64, vst2/vst3 thing. I have seen threads where they said mixing vst2 and vst3 were causing issues. But I have since removed the Channel Tools and I am still having a lot of issues. Im wondering if its the project itself. I have it saved in different spots at different points in the mix process. I'm going to go back and pull and cleaner version of it and see if I still get the same issues. If it works, I will just move my vocal tracks over to it and move on. I think this may have all started when I seen the Cambridge release and opened my Command Center for updates. But again, I will go to the older version and see what happens. 
 
Cheers!
#32
wgmj
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/13 18:06:00 (permalink)
I just ran a video game that requires tons of cpu and video card and it ran smoothly with zero issues. I just wanted to make sure it wasn't my windows 8.1, I've had issues with it in the past. But its running like a champ, so its got to be software, or a goofy setting somewhere causing it. After dinner I will run another project to see what happens. 
#33
wgmj
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/13 21:28:16 (permalink)
Just a quick update from my perspective. I always set aside the "master" copy of a recording, and practice my mixes on copies. I pulled out the master mix, copy and pasted over the vocals, my mistake, I should have had him record onto the master copy but I didn't. Anyway, once I got the vox in time, I started messing around with it, I got 2 crashes, once with Melondyne, then another with a plug in. Other than that it ran decent. So its got to be a plug in on that other copy. Anyway, I'm feelin better now, maybe I will be able to sleep tonight after all.  
#34
Ricebug
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/14 09:13:05 (permalink)
I was having some noise issues with Platinum and thought I needed a "better" interface. So I bought the FocusRite Scarlett  6i6. Put my AKAI Pro EIE on CraigsList. As soon as I fired up Sonar, I had crashes, lockups...you name it, it was a musician's nightmare. I put up with it for 3 weeks. I finally went back to the AKAI interface and all the problems disappeared, even the noise I was having with the AKAI.
 
So...if you know someone who has an interface you can borrow, see if that does anything. If not, I have a red FocusRite I'll sell you real cheap. You may have better luck than I did with it.

Sonar Platinum / AMD 5 ghz 8-core CPU w/8 GB RAM / nVidia GTX-780 graphics / Roland A-500Pro MIDI keyboard / Focusrite Scarlett 6i6 interface / Komplete 9 Ultimate / Melodyne Essential / Digitech Vocalist Live Pro/ Roland MSGS synth module / Rode NT2 microphone / an understanding wife
#35
Doktor Avalanche
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/14 12:21:08 (permalink)
I wonder what happened with the original poster?
#36
wgmj
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/17 20:12:51 (permalink)
I'm back, now I can't do anything in Sonar Platinum except listen to the song and some light editing. As soon as I record and hit stop, it crashes, if I try to delete something out of my projects file, it crashes. Been communicating with support, they're thinking it's V-Vocal causing the issues. So I safe loaded my project, and said no to anything Cronus or V-Vocal, and opened a track, hit record, and again, as soon as I hit the space bar to stop recording, crash. No report generated, nothing. I also went into my BIOS and set up the recommended settings, so now my system is running full bore 100% of the time, but still having the same issues. I got a bad feeling I'm going to have to re-install. I hate doing that because I never know if I've saved everything correctly or not, and where it will be when I'm done. 
#37
mudgel
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/18 03:50:08 (permalink)
Sorry to say wgmj, but you are not the Original Poster. I think your first entry was at post #27 when you hijacked this thread.

Mike V. (MUDGEL)

STUDIO: Win 10 Pro x64, SPlat & CbB x64,
PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz.
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Screen: Raven MTi + 43" HD 4K TV Monitor.
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#38
wgmj
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/18 09:28:50 (permalink)
I'm almost 50 years old, and I have no idea what hijacking a thread is? But if I'm correct, and your referring to me posting on this subject, I did it in support of the individual who started this conversation. If I remember correctly, am I'm not saying I am, but if I do I remember people saying things like, "how can we all have the same exact product and ours is fine and yours is crashing all the time". So my post was in support of the issue. I never meant to "hijack" anything, and I apologize if I've done something wrong as far as "Forum Laws" go. Like I said, I'm old, I rarely ask for help in this manner. But in the future I will start my own,...what did you call it..thread? Or better yet, maybe I'll just use the phone, something I'm used to. Again, sorry for whatever I've done to offend you, never meant any offense. Peace \,,/
#39
mudgel
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/18 09:35:31 (permalink)
As you weren't quoting any particular post I took your opening words in post 38 to indicate you were answering the poster from post 37, just before yours. Hence I drew the conclusion you thought you were the OP or original poster. Never mind , it just is hard keeping track of folks that don't quote the post to which they're replying.

Mike V. (MUDGEL)

STUDIO: Win 10 Pro x64, SPlat & CbB x64,
PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz.
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Monitors: Adam A7X, JBL 10” Sub.
Audio I/O & DSP Server: DIGIGRID IOS & IOX.
Screen: Raven MTi + 43" HD 4K TV Monitor.
Keyboard Controller: Native Instruments Komplete Kontrol S88.
#40
DJ Darkside
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Re: CRASH: Sonar Platinum (HELP!!!) 2015/04/20 14:25:22 (permalink)
Doktor Avalanche
I wonder what happened with the original poster?



The original poster has things to do... Hehehehe! Sorry for going quiet but was in the middle of an unexpected move while all this was going on.
 
Anyway, I will take a look tonight as the suggestions above and see if anything helps. Sonar X2 on the other hand is stable and no issues with the same project. This definitely looks to be a Platinum issue?
 
Take it easy on the HiJacker, I have no issue with his input on my post.

Mark Liebrand
DJ Darkside 2001-20xx 
www.djdarkside.com
-------------------------------------------------------
Running: Windows 10 64 bit, Sonar Platinum, Ableton Live, Novation Impulse, Native Instruments Maschine, a few mics, 1963 Fender Strat, a Fender Jazz Bass and some secret weapons... EQ and Compression.
#41
northlake63
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/16 10:10:44 (permalink)
Platinum used to work fine until I upgraded from win 7 to win 10. I think I may need to upgrade my interface.
#42
todd_bates
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/20 17:24:22 (permalink)
I went a year and a half and recorded an entire 12 song CD using X3 and never had a problem.  I switched to Platinum on New Year's day 2015 and my system crashes on me at least 3 or 4 times a session.  the fix is simple, go back to X3.  I think I'll stay there until they figure out how to stablize Platinum
#43
Bristol_Jonesey
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/20 17:44:51 (permalink)
Platinum is stable on the vast majority of systems.
 
If I were you, I'd start a new thread of your own, listing your entire system spec and the sort of things you do to provoke a crash

CbB, Platinum, 64 bit throughout
Custom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
#44
robert_e_bone
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/20 18:10:39 (permalink)
Is it possible your audio interface could have gotten plugged into a USB 3 port, rather than USB 2?  Sometimes, audio interfaces freak out and flake out Sonar and even Windows when they aren't able to handle USB 3 for some reason.
 
Also, have you tried opening your project in Sonar's 'Safe Mode' by holding down the Shift key while opening the project that is failing?  While safe mode is launching, you will be asked whether or not you want to load each/all plugins, and I suggest for the first go round that you skip the loading of ALL plugins, to try to get just the Sonar engine itself running with the project's tracks - no effects and no soft synths.  THEN, just try a few things, but don't save it while in Safe Mode, just try some stuff out and see if it still fails.  If it stays up, then perhaps a plugin is freaking things out (many times a left over 32-bit plugin might not like running in a 64-bit Sonar).  You might consider backing up your project file first, before you try this, just in case you accidentally save it.  :)
 
And, do you by chance have any hard drives that are 'green'?  (variable spin rates) These can often really have a bad hair day in Sonar, for some reason.
 
And, are you sure your Sample Rate in Sonar matches the Sample Rate set for the audio interface?  This too can sometimes wig out Sonar.
 
Also, you might try temporarily suspending your antivirus software, or adding any Sonar paths to its exclusion list, as this too can sometimes cause issues.
 
Lastly, did you use Cakewalk Command Center to do the Platinum installation?  If not, perhaps you might want to let it handle it - first making sure you have downloaded the latest version of Command Center.  
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#45
Hatstand
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/20 19:18:38 (permalink)
I would recommend running LatencyMon, even if you don't know much about what it is reporting on, at least it will give you an idea of what your system is having to deal with as well as Sonar. I, like the others have had Platinum running fine for some time and the only crashes I have had so far is on a project with 55 audio tracks, a small number of Aux tracks, 9 busses and 42 instances of plugins (not to mention a number of different instances of pro channel modules). Notably the thing that tends to send the project over the edge is adding yet another wafer thin Waves VST 3 plug-in (Mr. Creosote style), so I suspect they may be more processor/memory hungry than others. As the load got larger I have had to increase the ASIO round trip, which is not an issue when in playback and it is still smaller than when I run PT on the same machine with a lot less tracks.
I am about to add another 8Gb of Ram which may give me a bit more headroom, but considering the loads I have put on the system, Platinum has done sterling work.
 
P.S. forgot to add, the project also had three instances of drum replacer, two instances of Vocal sync and two instances of Autotune

Sonar Platinum - Windows 10 Pro 64bit - AMD FX 8150 processor - 16Gb RAM - 27" Monitor (it's not the size that counts, it's what you do with it)
#46
eph221
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/20 22:20:03 (permalink)
1. latency mon.
2. open sonar by holding shift key down it does something to the registry.
3. try the delete aud.ini file.
4. rollback to earlier iteration.
 
The question is why do we have to do all these things!  I've been back and forth with customer service, we have no idea why sonar out of the blue started hanging while opening.  It happens randomly.
#47
Hatstand
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/21 07:57:04 (permalink)
eph221
1. latency mon.
2. open sonar by holding shift key down it does something to the registry.
3. try the delete aud.ini file.
4. rollback to earlier iteration.
 
The question is why do we have to do all these things!  I've been back and forth with customer service, we have no idea why sonar out of the blue started hanging while opening.  It happens randomly.


I guess the answer is, you don't have to do all these things if your system doesn't have any issues. If Sonar is running fine for others, the question is really "If the software is the same, why doesn't it work on my set up". In order to determine that, you need to logically troubleshoot and eliminate possible causes. Hence the suggestions above.
As others have pointed out , the cause(s) could be singular or multiple. It could be hardware related, operating system related, driver related, software related and/or configuration related. There are just too many variables for someone to accurately diagnose this based on some information in a forum post. Hence why the helpful people here will ask questions and suggest answers based purely on what information you can provide.

Sonar Platinum - Windows 10 Pro 64bit - AMD FX 8150 processor - 16Gb RAM - 27" Monitor (it's not the size that counts, it's what you do with it)
#48
todd_bates
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/22 12:36:34 (permalink)
So what I am using in Platinum, Liquid Saffire 56, Windows 7 i7 chip, 64 bit, 16G Ram and according to the specs I am on the latest versions of Saffire and Platinum.  I wanted to go to W10 but I couldn't get it to recognize the Saffire interface.
 
I get that there might be some element of user error here, but I do know that when I stop using Platinum and go back to X3 I have zero issues.  Currently I am using X3 to complete everything in the recordings and then using Platinum only for one of the new Pro Channel reverbs that I like.  As frustrating as this might be, I am grateful that I have a very reliable alternative working for me.
#49
todd_bates
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/22 12:40:09 (permalink)
Forgive the addition...it might be helpful to point out I am using a UAD quad card with a significant amount of plugins being used within the recordings and I am connecting to Saffire via firewire.  Again, working in X3, crashing frequently in Platinum.  I think that's everything.   :)
 
I also wanted to say I appreciate this thread, so thank you to all the contributors.
 
#50
robert_e_bone
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Re: CRASH: Sonar Platinum (HELP!!!) 2016/01/23 00:16:23 (permalink)
Glad you at least have a stable X3 you can use, until you get the Platinum issues resolved on your system.
 
There were a number of things above offered as suggestions for you to try, and I am hoping one or more of those will help you move towards resolution of the problems.  Please do give them a review and try them.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#51
LDMP
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/06/23 10:14:56 (permalink)
Hello everybody with this issue in Sonar Platinum. I have the same problem and have updated every driver, firmware, Bios and even uninstalled Cortana but nothing seems to help. I have been back and forth with Cakewalk support and the only thing they could tell me was to revert back to a previous version of Sonar Platinum. I just did it and will try it out. I had been running everything fine up to the last update with a pretty heavy count of plugins. I also think that the Sonar updates and the Windows updates might be fitting each other. Good luck to all!!
#52
msorrels
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/06/23 10:54:43 (permalink)
This thread is ancient and most likely has nothing to do with your specific problem.   You should make a new thread with details on your problem.

-Matt
 
#53
LDMP
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/06/23 11:04:24 (permalink)
Thanks
#54
Metaclass
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/11/27 17:06:01 (permalink)
dont know if U solved Ur prblem. SONAR had got wors and wors, I updated to win 10 , bought ned SSD disk followed tunigs intruction. after the Izotope and Fabfilter install Vst, its freezing, stopping etc. I find my old SONAR 8.5, x1, x2, x3 in the regsitry, should I rmove those files. I reinstalled cakewalk center, and I ask sup0port, they dont answare, .  
 
At elast theuy should set up some advice site to where we can find tuing on win 10, and cleaning. SONAR is becomming more and more a problem-system, and I also, like U, lost customers, its was so embassasing, I had to pay videoeditor guy, last time here, ha drove over 100km to come to studio, and its freeze and no solution. 
 
Pleas advice me what software I should go for. I payd sice the SONAR 6, til my lifetime supbscrioption quite an amount for this
Beta-software ! .....and as the ****s in the tech dont bother to even answare my basic question, like ; how to clean up the registry, of old SONAR files. how to install the plugins the proper way, in what folders etc. 
 
I will tell people about this. Its very colse to say this is a scam, selling something that force people into forums and frustration !
#55
chuckebaby
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/11/27 17:31:26 (permalink)
This has been on the site for years on how to do a clean install(with reg edits)

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
#56
Metaclass
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/11/27 18:11:48 (permalink)
I read this site, buty after I did "clean it", I started to wonder, should I remove the .8.5, .x1,x2,x3 ? and why in the registry the folder setup for Pjoject files is under my C-drive, wehn I hvae set it up , under Preferences severa times ! under my D-drive, its a LOT of garbage aroudn, a lot of paths to  Vst folders etc.  that is still there, even after I change it . The problem is, like You say, its been there for Years., but now after people misrate, or start in win 10. SONAR should update, and dont be ONLY focused on selling plugins and other "things", they remind of, yes, wMicrosoft themsefl . they set people stay in forums , truobelshot, and do the work ! while they are focusing on the bussiness modell themself ! A lot more ofet , and often I ead posts here, telling about the freeze prblems, now sepcially after this plugin- hysteeria . 
 
Of course who dont loce the Izotope an dFbafilter,, but the scripters, and core- writers of Sonar dont fooolw up. 
 
I have read several time here, htat polple is leaving the platform, and I must say. I dont jsut leave nad shake my head. I am getting Fkc. .... furious angry with ****  Beta paltform  that is more and more for choildre making 
EDM -garbage ! and this arrogant  behaviour of tech, took 3 monts before reply "........while I get error mesages Like : " fatal error " more and more often !
#57
msmcleod
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/11/27 18:14:43 (permalink)
I had crashing issues after moving to Windows 10 (my Windows 7 boot on the same machine was fine).
 
The culprit turned out to be Microsoft OneDrive - if it tried to do a sync whilst a Sonar project was playing, it would crash. I disabled OneDrive and it's been stable ever since.
 
#58
Metaclass
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/11/27 19:00:58 (permalink)
ok, sorry, after  using SONAR from the days with SONAR 6, and paying all thogether over 1000 dollars in updates, etc. I am now leaving this platform. and I will NOT recomend this paltform any more. Maybe its a "problem" ewith  OneDrive, and maybe its with win 10, and update, and maybe this and that.  BUT SONAR should cope with this, and inform and update the core scripts of their platform . I am now loosing many weeks of work, and SO many files and tampltes and setups that I developped over Years !
 
I have also read that serious pridecers like Bonobo and other have left this cakewalk platform that seem to me  focusing more an more towards teenagers "making" this awaful. anti-music they call EDM .
 
Please someone, advice me what to invest, what platform to move over to ? I dont care about price. All my Izotope and Fabfilte must be compatibel and also my Play, from EastWest. I also have my mixerboard from allen Heath ; qu 32. SO I have to stay in Windows platform . 
 
any serious advice ? 
 
and thanks, and I really hope you will enjoy sitting in forums for half of the time you are using SONAR, thats seem to be a wanted policy from cakewalk . 
#59
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Re: CRASH: Sonar Platinum (HELP!!!) 2017/11/27 20:23:43 (permalink)
I can also tell you people her, htat one of the biggest Music Dealers in Europa. ; Thomann have taken out this crap product from their range. And I can tell you , that is for a reaason !
#60
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