CRASH: Sonar Platinum (HELP!!!)

Hello all,
 
I have been having nothing but problems with Sonar Platinum since I installed it and I am very frustrated with this at this point.
 
There is nothing to tell me why its crashing?
 
I am recording audio for 20 mins, then it crashes.
I load a plug in (Dimension Pro) tweak it and try to play, Sonar crashes!!!
Simple audio editing, no specific time... Sonar crashes.
I have installed the latest updates from Command Center and still crashing!


Before Sonar Platinum, Sonar X2 producer Edition ran like a dream. I need to get this fixed ASAP. HELP!!!
 
Anyone else having issues with Sonar crashing like this?
 
P.S. I am not using any third party plugins at this point and it is a clean install of Windows 7 64bit with all the latest OS updates from Microsoft. See below, the crash report from Windows:
 
Source
SONARPLT.exe
Summary
Stopped responding and was closed
Date
?15/?02/?2015 23:11
Status
Not reported
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppTermFailureEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem
SONARPLT.exe.atk.kdmp
AppCompat.txt
SONARPLT.exe.xml
WERInternalMetadata.xml
memory.hdmp
minidump.mdmp

Reginald,
 
I will be contacting support now, just wanted to see if anyone else has had this issue?
 
I have tried everything I can to pinpoint the crash, but to me.. It is completely random. Sometimes I can use Sonar for an hour without issue then it crashes. Other times, its a few minutes. Always different operations. So impossible to pinpoint to be frank.
 
On to Support, lets see what they say. I can guarantee that they won't offer me money for my down time?

Probably a machine configuration issue if plugins work, to make absolutely sure please check to see if it runs in Sonar safe mode:
http://www.digifreq.com/digifreq/tip.asp?ID=10


If it still crashes please update your interface drivers and firmware from manufacturers site. What is your interface/driver and firmware version BTW?

Also if you have an Intel machine please check here:
http://www.intel.com/p/en_US/support/detect


Your could also try running Sonar as administrator.
 
Also I know you say you are up to date with windows update, but have you checked the optional updates? Note windows update often needs running several times.
 
Finally temporary disable your virus scanner to see if it makes a difference
 
You may consider a BIOS update from your motherboard/PC manufacturer. Also update the display drivers. That's probably the last thing to do.
 
Thanks..
 

Thank you all. I have sent a message to support so waiting a response. In the mean time I will try your other suggestions from above. Thank you.
 
I will follow up once resolved, "if resolved."

Submarin,
 
That is a good point. It seems everyone is blaming my audio drivers for this issue but as you pointed out... I ran Sonar X2 without any issues. As soon as I upgraded to Sonar Platinum, that is when all my issues started.
 
So, prior to Sonar Platinum, I had recently re-installed Windows 7 64-bit, performed all of Microsoft's Updates and Service packs, installed all the latest system drivers, motherboard drivers, chip-set, audio, etc...
 
Recorded on Sonar X2 without any freezes, crashes, lock-up, etc.
 
Installed Sonar Platinum and now I am having nothing but problems. Drop outs, crashes, freezes, system hangs, etc... All at random times so I cannot pinpoint what is causing it.
 
My audio interface is: Native Instruments Kontrol 1 (with latest drivers installed direct from their website).
 
Support got back to me with the same assumption, Audio drivers! It only dawned on me after Submarin reminded be that I had no issues prior to the upgrade. This in my eyes, is a Sonar Platinum bug.
 
*** Pending resolution ***
:(

What worked for me was...
Shut Sonar down
 go to ... C:\Users\Your User Name\AppData\Roaming\Cakewalk\SONAR Platinum
and rename or delete aud.ini
restart Sonar...
cleaned mine right up
 
Hope this helps
 
rafone

Mark,
Give meh's advice a shot.
Worked wonders for me and for him...
 
Tom

Thanks Meh - for the advice, fingers crossed it works or I might be throwing my PC out the window out of pure frustration.

For those who have getting BSOD's or freezes it's almost certainly device drivers, motherboard , firmware, chip set drivers or other hardware problem. Generally Sonar would just crash and not windows otherwise. Sonar does not operate at the OS level. What it interacts with is your audio interface, display, mouse, storage ,memory, CPU and keyboard (this in the most likely order to fail). It will also interact with other devices plugged in. If Sonar actually triggers these symptoms it's down to this or the windows OS itself (hence you run windows update). So you've got to look at updating via windows update, and updating your firmware and device drivers first. You then consider reinstalling windows or ripping out/replacing hardware until it stops the crashes (assuming your system isn't overheating or you haven't got a dodgy PSU).I can't remember the last time I saw a legit third party app that crashes or freezes windows that wasn't resolved by fixing something that wasn't along these lines.

Again I'm just talking about BSOD's and freezes.

Cheers...

I would add having to install windows or having to start playing with the hardware is rare. As other software is working I still suspect it's windows update/device drivers/firmware/bios that will fix it if AUD.INI doesn't. I am assuming new projects are effected. Ta. Anyway understood good luck.

As an update and following a members advice, I uninstalled my IObit virus program and then installed MS Essentials. That stopped the blue screens when using CC, so now I can update without having to go to safe mode. I'm slowly using Plt more and it's proving to be more reliable now, although not as dependable as X3. For example, yesterday, I created a Melodyne region on a small bit of a wave, but then deleted it as I found it wasn't what I needed. Not too long after that, Plt just froze. So for me, it's still not rock solid.

mudgel
It is incorrect reasoning to say that because X2 or 3 works fine that the problem rests with Platinum.

Platinum may well have dependencies that X2 or 3 don't and maybe exposing deficiencies in your system that X2 or don't.

Remember that Windows is a moving target as its regularly updated by MS. I'm sure that Cakewlak always work with the latest on their dev machines. They would have to, otherwise they couldn't certify that Cakewlak software works on particular OSes. I've had the weirdest interactions between programs that have had an effect on Sonar and once deleted Sonar has run fine.

Hmm, I take your point that crashing in Plt and not in X3 might not necessarily rest solely at Plt's doorstep. However, the reality is - at least for some users - that we need to rely on a DAW to reliably work. If X3 is not crashing, and Plt is, and it's from the same company, then I think it's a fair comparison to suggest that there may be an issue with Plt. Saying it's solely Plt fault, does nothing to pinpoint the possible causes and indeed may stop the user looking beyond it to software perhaps interacting with Plt and its dependencies that aren't triggering the same thing in X3...but who has the time to dick around problem solving when there's work to be done and X3 will do it. 
 
I too am grateful to be able to turn to X3 and have it finish - or start - a job that Plt is stuffing up. It also does me good to be able to leave it alone for a while and come back to it in a couple of weeks to see if an update, or indeed a Win update has improved its reliability. I am also grateful for the patience - and support - that most members have when one of their colleagues is struggling with an issue that perhaps they or many others are not.
 
 

Just consider why it is working for other people and not you.....
As everybody is using the same Platinum code then wouldn't it be crashing for everybody single Platinum user ??? (That's a far better test than comparing it to X2 which is bogus!!!).

I'm having the same issues, it got ridiculous Friday night, my singer would do one line and I would immediately save. It was freezing every 10 minutes. Meters would be stuck, no message about sending the crash to Cakewalk would come up. My system would let me alt ctl dlt to get to task manager where I would have to end task on Sonar. But once back to my desktop, I couldn't open Sonar, I would have to do a complete system restart, then repeat the process. Kinda stifles the creative process a bit, and it's so annoying that I'm paying monthly for it and it doesn't work. I'm at work right now, so I don't have all my info, I'm running around 18 tracks, 5 buses and a master bus. I use a Roland Octa-Capture for my interface. One thing I noticed is the Octa-Capture was running at 48000Khz instead of 44100Khz due to the fact that I use an Axe-FxII to do all the guitars and bass, and it runs at 48000Khz. So I was wondering if that could be an issue, I never even knew the Roland could run at that to be honest, unless its picking up on what my settings are in Sonar. At one point, my phantom power kicked off by itself. It was an extremely buggy night. I've never had issues with Sonar Plt until that night trying to track vocals. It has never froze or anything, but now when I go back and mix this project, the line that scrolls acrossed the screen as its playing is jerky, like its a lack of memory or something. But that can't be, I've got a beast of a computer, its a gaming system, 8 core, 2.3 GHZ, 16 mg memory, I can't remember what video card is in it, but it never has issues with anything. I do use Waves plug ins, and I think I may be mixing in a 32 bit in there with the VST3's. I will pull that VST2 32 bit and see if it helps, and check for updates on my drivers. I will also try what meh suggested once I'm home and free to mess about. Sorry about the long drawn out post, I get long winded sometimes. 
 
Wgmj

 the line that scrolls acrossed the screen as its playing is jerky, like its a lack of memory or something. But that can't be, I've got a beast of a computer

 
Sounds like you've pressed the Pause key.