Scoot
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Re: Cakewalk News - How do I re-subscribe
2014/05/14 02:14:03
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How about you set up a confirmation on step 1. No confirmation received, got to step 2. The current flaw is, you confirm a subscription, but it's not a guaranteed confirmation.  You basically have to wait until you know that others are receiving emails, and you are not, before going to step 2. You might as well not have step 1.
HP ENVY Notebook - 15t-k100 CTO i7 -4510U CPU @ 2.00 GHZ 8gb RAM. Windows 8.1 64bit Full HD Touchscreen Sonar X3 Producer, AAS Complete set, XLN AD Keys and Drums, TH2 Roland Quad Capture, AudioTeckina 3035 Mic and ATH-M50 Headphones. Korg Nanopad2, WX5 Midi Sax, , Soprano Sax, Alto and Soprano Flute, Acoustic Guitar and Epiphone Dot Scoot not scook
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Re: Cakewalk News - How do I re-subscribe
2014/05/14 09:04:21
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I'll definitely pass along the suggestion (its not the first time it has been made). It is almost a moot point however because we still have to reconcile our database versus the third party's. Just because we can blast an email to you from our internal email servers doesn't mean that we immediately know you might have reported us as spammers to the third party. No matter what we still have to reconcile things without making mistakes which is very difficult since these services are very diligent at catching spammers. Confirming an email might help to detect bots but even the forum software doing that same thing fails big time at it. Worth looking into.
Anyhow, we have routine procedures that automate this, but they are robots and don't always catch everything.
At the end of the day though guys, I'm telling you if you get into this situation we can help. Trust me I wish we didn't have to interject to fix it sometimes but unfortunately that's the reality of it right now.
I'll definitely pass along the suggestion though to see if there's anything special we could do to speed up the process that reconciles things.
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Scoot
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Re: Cakewalk News - How do I re-subscribe
2014/05/14 09:17:47
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I don't think I've got you wrong in you trying to help. I suggested to the others to email support as per your email. Just that I could see a flaw in the process, with mixed messages being given by your system. It's a shame, because the likelyhood of someone accidentally marking an email from you as spam, increases with time, and so the chaces of affecting loyal customers increases.
Maybe a message on the subscription screen stating:
If you have previously subscribed and received emails, but no longer receive email, please email (whatever cakewalk email is appropriate) or click this (whatever you want us to click)
Thanks for sorting me (I hope, I won't know if you have until I get the next email)
HP ENVY Notebook - 15t-k100 CTO i7 -4510U CPU @ 2.00 GHZ 8gb RAM. Windows 8.1 64bit Full HD Touchscreen Sonar X3 Producer, AAS Complete set, XLN AD Keys and Drums, TH2 Roland Quad Capture, AudioTeckina 3035 Mic and ATH-M50 Headphones. Korg Nanopad2, WX5 Midi Sax, , Soprano Sax, Alto and Soprano Flute, Acoustic Guitar and Epiphone Dot Scoot not scook
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Re: Cakewalk News - How do I re-subscribe
2014/05/14 10:06:58
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Yeah, I'll review the process a bit with the folks here at Cakewalk who have their hands in the guts of it. Last time we sat down I remember making improvements but it was one of those things that was frustrating when it seemed like it should be so simple to resolve.
Definitely let me know if/when you get the next Newsletter. Keep in mind some are targeted promotions and don't go to everyone, but in general you should find out within a few days if it was resolved.
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Scoot
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Re: Cakewalk News - How do I re-subscribe
2014/05/14 10:50:10
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Will do, I saw that those who had purchased x2 were entitled to an offer, so received an email that others didn't. (I think I got that right), so they are not blanket emails.
post edited by Scoot - 2014/05/14 11:00:42
HP ENVY Notebook - 15t-k100 CTO i7 -4510U CPU @ 2.00 GHZ 8gb RAM. Windows 8.1 64bit Full HD Touchscreen Sonar X3 Producer, AAS Complete set, XLN AD Keys and Drums, TH2 Roland Quad Capture, AudioTeckina 3035 Mic and ATH-M50 Headphones. Korg Nanopad2, WX5 Midi Sax, , Soprano Sax, Alto and Soprano Flute, Acoustic Guitar and Epiphone Dot Scoot not scook
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Scoot
Max Output Level: -73 dBFS
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Re: Cakewalk News - How do I re-subscribe
2014/05/14 22:39:20
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First email received  Upgrade to SONAR X3 Producer, get Addictive Drums 2 - ScratchPad for $1.99
HP ENVY Notebook - 15t-k100 CTO i7 -4510U CPU @ 2.00 GHZ 8gb RAM. Windows 8.1 64bit Full HD Touchscreen Sonar X3 Producer, AAS Complete set, XLN AD Keys and Drums, TH2 Roland Quad Capture, AudioTeckina 3035 Mic and ATH-M50 Headphones. Korg Nanopad2, WX5 Midi Sax, , Soprano Sax, Alto and Soprano Flute, Acoustic Guitar and Epiphone Dot Scoot not scook
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DW_Mike
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Re: Cakewalk News - How do I re-subscribe
2014/05/16 05:53:09
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I'm going to try using a different email account. If nothing then I'll call.
Thanks Ryan.
Mike
Sonar X3 ~ Scarlett 18i6 ~ Home Build DAW
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DW_Mike
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Re: Cakewalk News - How do I re-subscribe
2014/05/18 08:26:31
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Ryan,
If you happen to see this post could you please check to see if dwmike(the number eight) at hushmail or dwmike(the number eight) at gmail are on the mailing list?
If you feel that I'm better off calling to straighten this issue out please let me know.
Thank you,
Mike
Sonar X3 ~ Scarlett 18i6 ~ Home Build DAW
GA-Z77X-UD5H
Intel i7 3770k 4.2GHz
32GB RAM Crucial Ballistix Elite (4x8)
2x Samsung 250GB SSD
1TB WD Black HDD @ 7200RPM 6Gb/s 64MB
Corsair H80i Liquid cooler
Noctua Silent Fans ~ 3x120mm ~ 1x140mm
Seasonic Platinum 760w PSU
Windows 7 Pro 64Bit.
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DW_Mike
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Re: Cakewalk News - How do I re-subscribe
2014/05/21 07:27:25
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Sonar X3 ~ Scarlett 18i6 ~ Home Build DAW
GA-Z77X-UD5H
Intel i7 3770k 4.2GHz
32GB RAM Crucial Ballistix Elite (4x8)
2x Samsung 250GB SSD
1TB WD Black HDD @ 7200RPM 6Gb/s 64MB
Corsair H80i Liquid cooler
Noctua Silent Fans ~ 3x120mm ~ 1x140mm
Seasonic Platinum 760w PSU
Windows 7 Pro 64Bit.
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DW_Mike
Max Output Level: -6 dBFS
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Re: Cakewalk News - How do I re-subscribe
2014/06/12 06:26:17
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OK, on May 28th I got a reply from Cakewalk that my email subscriptions have been sorted.
Just checking to see if anyone has received anything in the last week or two.
Thanks,
Mike
Sonar X3 ~ Scarlett 18i6 ~ Home Build DAW
GA-Z77X-UD5H
Intel i7 3770k 4.2GHz
32GB RAM Crucial Ballistix Elite (4x8)
2x Samsung 250GB SSD
1TB WD Black HDD @ 7200RPM 6Gb/s 64MB
Corsair H80i Liquid cooler
Noctua Silent Fans ~ 3x120mm ~ 1x140mm
Seasonic Platinum 760w PSU
Windows 7 Pro 64Bit.
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aries
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Re: Cakewalk News - How do I re-subscribe
2014/06/12 07:01:44
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Have not received Cakewalk emails since February. Have put in new subscription.
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Grumbleweed_
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Re: Cakewalk News - How do I re-subscribe
2014/06/12 14:13:12
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aries
Have not received Cakewalk emails since February. Have put in new subscription.
I can't remember the last time I got one and I've tried subscribing as per an earlier post. I just hope I don't miss out on a bargain  . Grum.
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