Here you go....
http://www.cakewalk.com/manager.aspx

Scoot
I've had an update from Ryan.
 
Apparently their system had a record of me declaring a post as spam, that this may have been unwittingly. This is plausible as my Yahoo account can be an arse sometimes and get stuck. Once they have a record of this, then their system is set to not send emails. Re-registering does not override this. So the only way to start receiving emails is to contact their customer services for them to check their data.
 
Can someone update the next time they receive and email, so I can check that this approach has worked.
 
I think it's pretty silly that re-registering does not trigger any action from cakewalk, they must loose some potential business on offers this way. Shouldn't be hard to connect the dots for new registered addresses against those existing in the database and flagging them for checking.
 
 

You're still misunderstanding. No worries I get how it is confusing. I'll try my best to simplify.

If a user signs up for our newsletter we email them with a third party service. Everything is good.

If a user reports an email as spam it adds it to a suppression list for the third party service. This isn't our system, its external. If we then email that person again we could face severe penalties, such as losing our ability to send emails from all major providers. Therefore we don't just do it lightly.

If a user re-signs up for the Newsletter we can TRY to make an educated guess as to if we should manually remove them from the third party suppression list, but again this is tricky business because there are automated systems that try to catch you in the act of doing this. Screw it up and you've lost your ability to email everyone.

This is where contacting us directly comes into play. If this is the situation you're in, its most likely going to take some human intervention to make the right call. Give someone in Customer Service a call and they can investigate.

So to clarify: step 1 is just try subscribing. If that doesn't work, step 2 is give us a ring.

I hope that makes sense.