buffspam
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Cakewalk Support Help - can anyone from Cakewalk assist?
Good morning. I have been trying to get an analysis of a crash dump from my sonar application for weeks via e-mail support with no assistance. I have a random issue with sonar crashing on projects loading (safemode opens the files 100% of the time without issue) and I cannot narrow the issue to a specific spot. I've done most of the '1st level stuff' and am seriously frustrated with Sonar. I got a response from someone in support inititally but once I sent them the dump files, silence after that. Can anyone help?
post edited by buffspam - 2017/02/04 23:20:49
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dlion16
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/01 10:06:42
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One of your plugins is acting up. Turn all but one off, save, close and reopen. If you get lucky and the first one is bad, remove it and you're done. If not, add another one back…
SONAR Platinum Lifetime 64-bit; Focusrite Scarlett 6i6 2nd Gen.; KRK Rokit 5; ASUS P9X79; INTEL I7-3820 3.6 GHZ;850 WATT POWER SUPPLY; EVGA NVIDIA GTX560 TI 1GB;Windows 10 Home 64-bit; 32GB RAM;2 Internal SSD Drives, 3 External USB drives.
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pwalpwal
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/01 10:15:56
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regarding contacting the elusive cakewalk support, if you get up to 25 (? i think?) posts then you can pm one of them on the forum.... or post the question on their steam forum, where the official responses seem much more timely
good luck!
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Brando
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/01 10:24:01
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dlion16
One of your plugins is acting up. Turn all but one off, save, close and reopen. If you get lucky and the first one is bad, remove it and you're done. If not, add another one back…
Agreed - not easy, requires time and patience but this is the best path forward to resolving the problem. To the OP - I have no doubt it seems like there is something inherently buggy in the program itself causing your crashes, but I am confident that crashes are RARE for most users with well tuned systems, well behaved plugins, etc. IMO Cake should politely push back a bit in cases like this instead of taking another black eye for their crappy support. (My 2 cents)
Brando
Cakewalk, Studio One Pro, Reaper Presonus Audiobox 1818VSL ASUS Prime Z370-A LGA1151, 32GB DDR4, Intel 8700K i7, 500 GB SSD, 3 x 1TB HDD, Windows 10 Pro 64
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pwalpwal
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/01 10:39:21
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Brando
dlion16
One of your plugins is acting up. Turn all but one off, save, close and reopen. If you get lucky and the first one is bad, remove it and you're done. If not, add another one back…
Agreed - not easy, requires time and patience but this is the best path forward to resolving the problem. To the OP - I have no doubt it seems like there is something inherently buggy in the program itself causing your crashes, but I am confident that crashes are RARE for most users with well tuned systems, well behaved plugins, etc. IMO Cake should politely push back a bit in cases like this instead of taking another black eye for their crappy support. (My 2 cents)
well the support IS crappy so ANY kind of pushback would be a good thing i just checked, and suprise! "Oh no! All of our agents are booked!" cakewalk should NOT advertise phone callback support on their website if they're not doing it- it's been, what, almost a year now... that's just **** and probably illegal /fwiw
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John Joseph [Cakewalk]
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/01 10:59:37
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Could you provide some context? i.e
Was this always happening?
Did it start after an update?
Did it start after a Windows update?
Did it start after you installed a new plugin?
Did it start after you got a new piece of hardware?
Did it just start happening out of the blue?
Thanks,
John
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Brando
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/01 11:34:42
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pwalpwal
Brando
dlion16
One of your plugins is acting up. Turn all but one off, save, close and reopen. If you get lucky and the first one is bad, remove it and you're done. If not, add another one back…
Agreed - not easy, requires time and patience but this is the best path forward to resolving the problem. To the OP - I have no doubt it seems like there is something inherently buggy in the program itself causing your crashes, but I am confident that crashes are RARE for most users with well tuned systems, well behaved plugins, etc. IMO Cake should politely push back a bit in cases like this instead of taking another black eye for their crappy support. (My 2 cents)
well the support IS crappy so ANY kind of pushback would be a good thing
i just checked, and suprise! "Oh no! All of our agents are booked!"
cakewalk should NOT advertise phone callback support on their website if they're not doing it- it's been, what, almost a year now... that's just **** and probably illegal
/fwiw
Thanks for the (overly dramatic) reply. I never said their service was not crappy (quite the contrary if you read my post above, again(?)). I simply think there should be an onus on users to do their part to fix and troubleshoot their own problems as well.
Brando
Cakewalk, Studio One Pro, Reaper Presonus Audiobox 1818VSL ASUS Prime Z370-A LGA1151, 32GB DDR4, Intel 8700K i7, 500 GB SSD, 3 x 1TB HDD, Windows 10 Pro 64
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pwalpwal
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/01 12:54:34
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for pilot error, sure, but there's such a mixup between pilot error, new changes to learn, and bugs at the mo that it's hard to tell the difference sometimes
(and apologies if it was me you thought to be overly dramatic, i'd never intend such a thing)
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/04 20:35:18
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John Thank you for your response. I would have responded sooner but I didn't get any notes in my e-mail as a forum reply. This has been happening pretty much for the entire time I've owned Sonar; however, since my PC is pretty quick I reboot and deal with it. There is no legitimate way to point out what event started this it could truly be related to any of the below, but part of me has had suspicions of it being related to East West play. The fact that it loads 100% of the time in safe mode makes elimination of events very hard. I have a number of dump files created by Sonar saved from the crashes - can you guys analyze them to see what the last event was before the crash (I can share via Google)? Since I cannot go back to the start of this, I've updated all plugins / drivers / windows to the most current software version. I have all 64 bit plugins and they are not freeware (the kind of plugins the folks on VI-Control would recommend). The only update I haven't done is the newest for Sonar, but since this issue was occurring beforehand (and that's a major update) I thought I'd try to find out what's happening first. Was this always happening? -Yes Did it start after an update? Did it start after a Windows update? Did it start after you installed a new plugin? Did it start after you got a new piece of hardware? Did it just start happening out of the blue?
post edited by buffspam - 2017/02/04 21:03:10
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/04 20:37:34
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John I should also note I sent the dump files to Dan on your support a few weeks ago. He indicated he'd have them analyzed but I have not heard a response. Maybe you can coordinate with him. Thanks, Lou
post edited by buffspam - 2017/02/04 21:00:20
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/04 21:09:59
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Brando Considering the sheer number of combinations possible, even a well built system can have conflicting issues and odd problems like this. I do not experience problems in other DAW's on my PC and this one in Sonar occurs half the time and NEVER when loading in safemode. It's also rock solid during operation. I will never understand the software as well as Cakewalk and support from them is critical. I've done a ton of troubleshooting before this point and rarely bother them. Was your last comment suggesting that cakewalk support should push back on me - maybe I misunderstood you.
post edited by buffspam - 2017/02/04 22:36:34
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/06 22:31:15
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I managed to pull an analysis of a sonar crash using OSR Online. I thought the image and module name would provide a clue as to the crashing but its pointing to a *.tmp file that isn't there anymore. I noticed the other crash dumps had similar messaged. Can anyone / Cakewalk determine what the cause might be based on the below. Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
kernel32.dll version: 6.1.7601.19110 (win7sp1_gdr.151230-0600)
Machine Name:
Debug session time: Sat Jan 21 15:57:38.000 2017 (UTC - 5:00)
System Uptime: not available
Process Uptime: 0 days 0:01:25.000
Kernel time: 0 days 0:00:07.000
User time: 0 days 0:00:35.000
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
*** WARNING: Unable to verify timestamp for Boost11_64.dll
*** ERROR: Module load completed but symbols could not be loaded for Boost11_64.dll
*** WARNING: Unable to verify timestamp for SONAR.exe
*** ERROR: Module load completed but symbols could not be loaded for SONAR.exe
*** WARNING: Unable to verify timestamp for AvidMbox_Asio64.dll
*** ERROR: Module load completed but symbols could not be loaded for AvidMbox_Asio64.dll
*** WARNING: Unable to verify timestamp for DeviceInterface.dll
*** ERROR: Module load completed but symbols could not be loaded for DeviceInterface.dll
*** WARNING: Unable to verify timestamp for mfc140u.dll
*** ERROR: Module load completed but symbols could not be loaded for mfc140u.dll
*** WARNING: Unable to verify timestamp for CWVideoEngine.dll
*** ERROR: Module load completed but symbols could not be loaded for CWVideoEngine.dll
*** WARNING: Unable to verify timestamp for play_VST_x64.dll
*** ERROR: Module load completed but symbols could not be loaded for play_VST_x64.dll
*** WARNING: Unable to verify timestamp for Ivory VST.dll
*** ERROR: Module load completed but symbols could not be loaded for Ivory VST.dll
*** WARNING: Unable to verify timestamp for Kontakt 5.dll
*** ERROR: Module load completed but symbols could not be loaded for Kontakt 5.dll
*** WARNING: Unable to verify timestamp for TDR Kotelnikov.dll
*** ERROR: Module load completed but symbols could not be loaded for TDR Kotelnikov.dll
*** WARNING: Unable to verify timestamp for iZotope Ozone 7.vst3
*** ERROR: Module load completed but symbols could not be loaded for iZotope Ozone 7.vst3
*** WARNING: Unable to verify timestamp for iZOzone7.dll
*** ERROR: Module load completed but symbols could not be loaded for iZOzone7.dll
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
FAULTING_IP:
wwf6854+42166
00000003`006d2166 e8591aba27 call 00000003`28273bc4
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00000003006d2166 (<unloaded_wwf6854.tmp>+0x0000000000042166)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 00000003006d2166
Attempt to execute non-executable address 00000003006d2166
DEFAULT_BUCKET_ID: BAD_INSTRUCTION_PTR
PROCESS_NAME: SONAR.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_PARAMETER1: 0000000000000008
EXCEPTION_PARAMETER2: 00000003006d2166
WRITE_ADDRESS: 00000003006d2166
FOLLOWUP_IP:
wwf6854+42166
00000003`006d2166 e8591aba27 call 00000003`28273bc4
FAILED_INSTRUCTION_ADDRESS:
wwf6854+42166
00000003`006d2166 e8591aba27 call 00000003`28273bc4
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
IP_MODULE_UNLOADED:
wwf6854+42166
00000003`006d2166 e8591aba27 call 00000003`28273bc4
FAULTING_THREAD: 0000000000001268
PRIMARY_PROBLEM_CLASS: BAD_INSTRUCTION_PTR
BUGCHECK_STR: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_SOFTWARE_NX_FAULT
LAST_CONTROL_TRANSFER: from 0000000077200000 to 00000003006d2166
STACK_TEXT:
00000002`64b5e460 00000000`77200000 : 00000000`00000000 00000000`00000000 00000000`00000004 00000000`000038ac : <unloaded_wwf6854.tmp>+0x42166
00000002`64b5e468 00000000`00000000 : 00000000`00000000 00000000`00000004 00000000`000038ac 00000003`006d2201 : kernel32!TestResourceDataMatchEntry (kernel32+0x0)
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: wwf6854+42166
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: wwf6854
IMAGE_NAME: wwf6854.tmp
DEBUG_FLR_IMAGE_TIMESTAMP: 56f912b0
STACK_COMMAND: ~154s; .ecxr ; kb
FAILURE_BUCKET_ID: BAD_INSTRUCTION_PTR_c0000005_wwf6854.tmp!Unloaded
BUCKET_ID: X64_APPLICATION_FAULT_BAD_INSTRUCTION_PTR_SOFTWARE_NX_FAULT_BAD_IP_wwf6854+42166
Followup: MachineOwner
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/10 16:53:35
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John
Is there a time I can schedule a call with support or a time to review this issue? I have a lot of crashes logged and they all seemed to point to an access violation and that temp file referenced earlier. Please advise if you can assist.
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OldNick
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/17 05:22:08
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PMFJI, but I have just had a similar crash experience, that started out as screenery weirdness.
(I will say that except years ago, I have not had trouble with support. I am sorry you have. On the idea that CW should push back because people need to take more responsibility for their systems, I _sort of_ agree, but if the echoing silence is the response, that is wrong.)
I tried updating drivers one by one and the first I did was the video card's. The screenery went away, but SONAR kept crashing whenever I tried to _close_ it...ironic huh?
I asked for support and had a quick reply with some SONAR-based suggestions. I actually caved in and vented at Daniel in support about going back to an older version etc.
Then I found that with the new drivers, another video-heavy programme was also having trouble, crashing when I tried to close it.
I changed my video card and everything is fine.
I think my point is that it's far more likely to be drivers, that are often generically rude (they basically have to be), or other things like services running on your machine, than it is to be SONAR: as someone said, there are lots of combo's of gear and software and many thousand of people get on fine with SONAR. I would be looking at updating all drivers...one by one and trialing at each update. Then maybe disabling virus software and other background tasks. The fact that SONAR has always done this means that something in your system disagrees with SONAR.
Nick Aced : Zither Mush (I no longer have ANY idea what this means) Ancient Seeker of Artifacts Platinum 23.4.0, Win 7 64 bit
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chuckebaby
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/17 05:36:21
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Try opening in safe mode.
This is the first thing I tell anyone who is experiencing a crash of any kind.
If it is a plug in, you can eliminate the process by loading one at a time.
If doesn't open in safe mode, its either:
A- Bad soundcard
B- Driver conflict
C- Bad hardware.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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dlion16
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/17 10:20:16
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I would suggest that you reset and rescan your vsts. The dump lists many plugs that can't load. This will rebuild sonar's plug database.
Close sonar, shut down, cold boot.
SONAR Platinum Lifetime 64-bit; Focusrite Scarlett 6i6 2nd Gen.; KRK Rokit 5; ASUS P9X79; INTEL I7-3820 3.6 GHZ;850 WATT POWER SUPPLY; EVGA NVIDIA GTX560 TI 1GB;Windows 10 Home 64-bit; 32GB RAM;2 Internal SSD Drives, 3 External USB drives.
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 15:31:22
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John
Please advise if you or someone from cakewalk can be available for a support call in the future on my crashing issue. I have done a lot of the L2 type support but considering the random nature of my crashing on loading I will probably will need a subject matter expert to resolve this issue.
Thanks,
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chuckebaby
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 17:59:05
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Why not simply try to work it out here ?
Don't get me wrong this forum is no substitute for support.
But your chances of getting a resolution here is possibly better than waiting for support to contact you.
As I mentioned in my previous post. try opening the project in "Safe mode".
This will give you a pretty clear indication if the problem is plug in related.
If the project wont open in safe mode, this is a pretty clear indication it might be your device / and or hardware related.
I understand your frustration but if you want help, we are here to try and assist you.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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robert_e_bone
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 19:10:08
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Well - it looked like an access violation from what I saw in the snippet of dump analysis pasted a couple of posts earlier. It showed this for the Exception Record:
ExceptionCode: c0000005 (Access violation)
And, as far as the observation that someone posted about a number of modules that couldn't load - the messages in the dump analysis text were talking about the series of PDB symbol files for the listed modules that it didn't have those symbol libraries available for the dump analysis program to use.
PDB symbol files, are used for mapoing the identifiers that you create in source files for classes, methods, and other code to the identifiers that are used in the compiled executables of the program - in this case the missing files listed in the dump analysis text are several from the various routines used in the source code for Sonar, and then there are also missing PDB files for various listed plugins.
IF one were to have those symbol files and provide the path to them to the dump analysis program, it could then give back more usable information on where the errors map back to in the source code.
NONE of those PDB files would be available to someone outside of technical support folks at Cakewalk, or the various makers of the plugins listed there, but the Sonar support folks would certainly have all of the ones needed to analyze a Sonar dump.
So anyways - there IS an Access Violation present, as shown in the exception record for the dump at hand, and an error like that used to a fairly common thing - when folks didn't have Windows maintenance up to date and were missing some set of C++ Run-Time Redistributable routines. Other times, access violations could be caused by some sub-component needing to either be installed with, OR required to have Sonar launched with - the explicit Run As Administrator execution option. PLEASE NOTE that Run As Administrator is NOT the same as running something using a Windows Account that is of type Adminitrator.
So - somebody isn't happy with the ability to access instructions at the memory address listed in the dump. Even without assistance from the Sonar folks - you could start reviewing exactly which plugins are loaded in the failing project, then load in Safe Mode and load one of those plugins at a time, until you see which one is loaded last when it fails again. Then, look for any published info on that module and access violations and such - and MAYBE you can work past this.
If I can help you, I would be happy to try.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 20:22:44
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Bob
Totally awesome, you confirmed what I thought. I couldn't get the right analysis because only cakewalk (and the other companies) have the symbols. I need them to analyze the dump fully (or give me the symbol library for my debugger). Single process elimination would be the most logical way to solve a problem except mine doesn't give me the easy way out.
All of my projects load in safe mode without issues 100% of the time! When I first boot my PC for the day projects load without issue I'd say like 80% of the time normally, and then if I close and reopen any project, they tend to fail 50% of the time. If I load in the same project that failed right afterwards in safemode, tabbing through the plugins it works without issue. With this scenario, there's no way to point to anything specifically. Part me wonders if the hardware is holding onto something causing these issues (mbox3, yamaha NU1, impulse novation, ilok are my usb devices) but I can't be sure. When sonar crashes SONARPRO.EXE hangs around in the process manager for a few minutes. No amount of command line process ending works to kill it or its child processes. On the bright side, the system runs rock solid for 12+ hour straight with a project open pushing my skylake i7 to its limit with the process of occupying 50 of 64GB of active RAM. PC doesn't BSOD for issues either, it's just a crash to the desktop.
At this point I'd have to eliminate every dll one by one, then go through track instances (since without a reliable crash point I can reproduce, I can't eliminate anything), then the hardware. At that point its almost easier to rebuild the entire box from scratch. You know how much it takes to set one of these up even if done in an organized logical way.
My system runs without issue when up and considering I don't switch between projects that often, do I risk messing the whole thing up to fix this problem? I was hoping Cakewalk could do a dump analysis and maybe give me some indication (could be something stupid like the USB port fighting with Sonar, or some 3rd party DLL I thought I removed somewhere) of where this issue is.
I still hope I get that dump analysis, but until then I keep looking. Given this situation I'm open to alternative approaches, any other thoughts would be appreciated!
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buffspam
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 20:27:12
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Chucke
Yes, the community here has been responsive and helpful, please see my response to Bob. Safemode has been useful (can get around it) and not useful (cannot eliminate anything).
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robert_e_bone
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 21:41:29
(permalink)
Hey buffspam - what precise Sonar version and BUILD are you running? If you launch Sonar and then click on the About Sonar under the Help tab, it will display that information - or if Sonar is down but you installed it via the Cakewalk Command Center, you will see if displayed there if you click on 'Sonar' on the left - it will display your current version/build over on the right side.
Anyways - please also list your entire set of plugins that are loaded into one of the failing projects, so I can take a look at them and do some digging.
Are there ANY third-party 32-bit plugins being used?
Thanks,
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Musicman762
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 22:45:27
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I agree the culprit is probably a bad plugin, since the project loads in Safe Mode.
Eliminating them, one by one, as previously suggested, can take a lot of time, but you can probably reduce some of that time by starting with non-sonar plugins. 32B plugins is definately a prime suspect, if you aren't on a 32B installation.
Last resort would be to open the project in Safe mode, save anything you can. Clone the track properties and move them to a new project, import or cut and paste the track data, reinsert your plugins, and move on...
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telecharge
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/22 23:52:33
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Sir Les
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/23 00:34:08
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All I can say has been said...But Wow Guys...You sure know your stuff....and learning what is involved to read into system failures of x y z....sure is a eye opener....
Thank you Bob...and the post of such intel....I see more so with open eyes....Because of that being posted.
Learning is hard when no teachers offer it up...or user to see by others, or waiting on how to do it our selves....etc...when things burn....then the tears go up to dark days of loss...be it only material...the helper live on!, and the teachers teach...and the good...make good, or very good of the bad...is liken...lol..symbolic in terms..
Thank You all!...you sure make my heart lift up...more so knowing!
Keep on rocken it out here!
Cheers!
1. Intel 5960x 3.5mhz , ASUS x99 deluxe u3.1, Asus Thunderbolt ex II, G skills f4 3000 Memory 32GB , ADATA ssd 250GB Main Drive, Lots of WD Red 7200 Mechanical Drives with Black Drives, 14x multi optical Drive, LG Multi Blu Drive, 2X Extern WD Mybooks usb 3.0, AMD r7 270 video card, Motu 828x TB , Motu Midi XT. 2. USING MAC PRO, as win 10 has damaged 2 x99 systems 8.1 is also to blame for the final burnout trying to roll back! 3. Something Wonderful: https://1drv.ms/f/s!AlHkRy9cXBbYpQNvVBCt8r7fQ5PS
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buffspam
Max Output Level: -90 dBFS
- Total Posts : 21
- Joined: 2015/09/07 22:41:18
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/23 10:12:27
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Below is my system. I have screenshots compiled for my complete plugin list but I tried to attach an image as an upload but the forum's option for upload is completely blank (can't actually select something). I tried adding the image to my webpage and linking it but that doesn't work either. Does anyone else have issues with attaching attachments? I used to use bitbrige and 32 bit plugins but removed them from my system. The only thing that would be 32 bit now, would be what Sonar installed by default and I felt like I've eliminated all of those, but steam installs the dlls all over the place. No 32bit plugins are used in my template though. System Skylake i7 4.0Ghz Asus B150M-PLUS - D3 16x4 Crucial CT2K204864B160B (64GB) Crucial MX200 250GB OS Drive  Crucial MX200 1TB Samples Drive Crucial MX100 512GB Storage / Samples Drive Asus GT720-2GD3-CSM Asus DVD RW Logitech Mk270 Wireless Mouse / Keyboard connected to Plugable USB 2.0 Switch MBOX 3 (USB) Yamaha NU1 (USB) Impulse Novation (USB) Ilok (USB) Active Plugins for Template file that crashes Sonar Ver 22.12.0.Build 13 [2016.12] Play 5.0.1 (EWSO, HWB, HWS, SD2, SD3) Kontak 5.5.1.451 Ivory II Cantabile 2.0.0.20064 Best Service Engine (newest revision) QL Spaces 1.1.26 Sonar Channel Tools Sonar Equalizer Sonar Compressor Voxengo SPAN S-Gear 2 VahallaVintageVerb Cakewalk Generic Surface setup mapping for my Impulse Novation Template has 89 soft synth tracks, one instance of a softsynth per track. Many tracks have multiple instances though, each with their own channel. 
post edited by buffspam - 2017/02/23 11:42:09
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Sir Les
Max Output Level: -67 dBFS
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- Joined: 2012/07/09 04:56:19
- Location: MONTREAL, QUEBEC, CANADA,
- Status: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/23 10:54:09
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buffspam
Below is my system. I have screenshots compiled for my complete plugin list but I tried to attach an image as an upload but the forum's option for upload is completely blank (can't actually select something). I tried adding the image to my webpage and linking it but that doesn't work either. Does anyone else have issues with attaching attachments?
System
Skylake i7 4.0Ghz
Asus B150M-PLUS - D3
16x4 Crucial CT2K204864B160B (64GB)
Crucial MX200 250GB OS Drive
Crucial MX200 1TB Samples Drive
Crucial MX100 512GB Storage / Samples Drive
Asus GT720-2GD3-CSM
Asus DVD RW
Logitech Mk270 Wireless Mouse / Keyboard connected to Plugable USB 2.0 Switch
MBOX 3 (USB)
Yamaha NU1 (USB)
Impulse Novation (USB)
Ilok (USB)
Active Plugins for Template file that crashes / System Build Info
Sonar Ver 22.12.0.Build 13 [2016.12]
Play 5.0.1 (EWSO, HWB, HWS, SD2, SD3)
Kontak 5.5.1.451
Ivory II Cantabile 2.0.0.20064
Best Service Engine (newest revision)
QL Spaces 1.1.26
Sonar Channel Tools
Sonar Equalizer
Sonar Compressor
Voxengo SPAN
S-Gear 2
VahallaVintageVerb
Cakewalk Generic Surface setup mapping for my Impulse Novation
Template has 89 soft synth tracks, one instance of a softsynth per track. Many tracks have multiple instances though, each with their own channel.
use photo bucket and get the link... hope it helps. band together...stay cool... Best of the Day...Sun is still shining down on us all...a blessing is coming.
1. Intel 5960x 3.5mhz , ASUS x99 deluxe u3.1, Asus Thunderbolt ex II, G skills f4 3000 Memory 32GB , ADATA ssd 250GB Main Drive, Lots of WD Red 7200 Mechanical Drives with Black Drives, 14x multi optical Drive, LG Multi Blu Drive, 2X Extern WD Mybooks usb 3.0, AMD r7 270 video card, Motu 828x TB , Motu Midi XT. 2. USING MAC PRO, as win 10 has damaged 2 x99 systems 8.1 is also to blame for the final burnout trying to roll back! 3. Something Wonderful: https://1drv.ms/f/s!AlHkRy9cXBbYpQNvVBCt8r7fQ5PS
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dcumpian
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/23 11:15:03
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buffspam
Template has 89 soft synth tracks, one instance of a softsynth per track. Many tracks have multiple instances though, each with their own channel.
Are you saying that when you start a project you are opening 89 instances of soft synths? Or are those just mappings that are available? Regards, Dan
Mixing is all about control. My music: http://dancumpian.bandcamp.com/ or https://soundcloud.com/dcumpian Studiocat Advanced Studio DAW (Intel i5 3550 @ 3.7GHz, Z77 motherboard, 16GB Ram, lots of HDDs), Sonar Plat, Mackie 1604, PreSonus Audiobox 44VSL, ESI 4x4 Midi Interface, Ibanez Bass, Custom Fender Mexi-Strat, NI S88, Roland JV-2080 & MDB-1, Komplete, Omnisphere, Lots o' plugins.
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BobF
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/23 11:18:19
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Wow - is that a new record?
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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buffspam
Max Output Level: -90 dBFS
- Total Posts : 21
- Joined: 2015/09/07 22:41:18
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Re: No Response From Cakewalk Support - can anyone from Cakewalk assist?
2017/02/23 11:42:28
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I figured I'd have to do something like that, now I got an image up there, thank you!
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