Sorry for the repost but I added the image and then my post just disappeared....
@robert_e_bone
-------
Below is my system, I hope you see something I missed
System
Skylake i7 4.0Ghz
Asus B150M-PLUS - D3
16x4 Crucial CT2K204864B160B (64GB)
Crucial MX200 250GB OS Drive
Crucial MX200 1TB Samples Drive
Crucial MX100 512GB Storage / Samples Drive
Asus GT720-2GD3-CSM
Asus DVD RW
Logitech Mk270 Wireless Mouse / Keyboard connected to Plugable USB 2.0 Switch
MBOX 3 (USB)
Yamaha NU1 (USB)
Impulse Novation (USB)
Ilok (USB)
Active Plugins for Template file that crashes / System Build Info
Sonar Ver 22.12.0.Build 13 [2016.12]
Play 5.0.1 (EWSO, HWB, HWS, SD2, SD3)
Kontak 5.5.1.451
Ivory II Cantabile 2.0.0.20064
Best Service Engine (newest revision)
Addictive Drums 2
QL Spaces 1.1.26
Sonar Channel Tools
Sonar Equalizer
Sonar Compressor
Voxengo SPAN
S-Gear 2
VahallaVintageVerb
Cakewalk Generic Surface setup mapping for my Impulse Novation
Template has 89 soft synth tracks, one instance of a softsynth per track. Many tracks have multiple instances though, each with their own channel.
robert_e_boneModerator
Total Posts : 8093Joined: 12/26/2007Location: Palatine, ILStatus: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 17 hours ago (permalink)
Well - it looked like an access violation from what I saw in the snippet of dump analysis pasted a couple of posts earlier. It showed this for the Exception Record:
ExceptionCode: c0000005 (
Access violation)
And, as far as the observation that someone posted about a number of modules that couldn't load - the messages in the dump analysis text were talking about the series of PDB symbol files for the listed modules that it didn't have those symbol libraries available for the dump analysis program to use.
PDB symbol files, are used for mapoing the identifiers that you create in source files for classes, methods, and other code to the identifiers that are used in the compiled executables of the program - in this case the missing files listed in the dump analysis text are several from the various routines used in the source code for Sonar, and then there are also missing PDB files for various listed plugins.
IF one were to have those symbol files and provide the path to them to the dump analysis program, it could then give back more usable information on where the errors map back to in the source code.
NONE of those PDB files would be available to someone outside of technical support folks at Cakewalk, or the various makers of the plugins listed there, but the Sonar support folks would certainly have all of the ones needed to analyze a Sonar dump.
So anyways - there IS an Access Violation present, as shown in the exception record for the dump at hand, and an error like that used to a fairly common thing - when folks didn't have Windows maintenance up to date and were missing some set of C++ Run-Time Redistributable routines. Other times, access violations could be caused by some sub-component needing to either be installed with, OR required to have Sonar launched with - the explicit Run As Administrator execution option. PLEASE NOTE that Run As Administrator is NOT the same as running something using a Windows Account that is of type Adminitrator.
So - somebody isn't happy with the ability to access instructions at the memory address listed in the dump. Even without assistance from the Sonar folks - you could start reviewing exactly which plugins are loaded in the failing project, then load in Safe Mode and load one of those plugins at a time, until you see which one is loaded last when it fails again. Then, look for any published info on that module and access violations and such - and MAYBE you can work past this.
If I can help you, I would be happy to try.
Bob Bone
Wisdom is a giant accumulation of "DOH!"
Sonar: Platinum (x64), X3 (x64)
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
Answer Helpful Forward Quote #19
buffspamMax Output Level: -90 dBFS
Total Posts : 18Joined: 9/7/2015Status: online
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 16 hours ago (permalink)
Bob
Totally awesome, you confirmed what I thought. I couldn't get the right analysis because only cakewalk (and the other companies) have the symbols. I need them to analyze the dump fully (or give me the symbol library for my debugger). Single process elimination would be the most logical way to solve a problem except mine doesn't give me the easy way out.
All of my projects load in safe mode without issues 100% of the time! When I first boot my PC for the day projects load without issue I'd say like 80% of the time normally, and then if I close and reopen any project, they tend to fail 50% of the time. If I load in the same project that failed right afterwards in safemode, tabbing through the plugins it works without issue. With this scenario, there's no way to point to anything specifically. Part me wonders if the hardware is holding onto something causing these issues (mbox3, yamaha NU1, impulse novation, ilok are my usb devices) but I can't be sure. When sonar crashes SONARPRO.EXE hangs around in the process manager for a few minutes. No amount of command line process ending works to kill it or its child processes. On the bright side, the system runs rock solid for 12+ hour straight with a project open pushing my skylake i7 to its limit with the process of occupying 50 of 64GB of active RAM. PC doesn't BSOD for issues either, it's just a crash to the desktop.
At this point I'd have to eliminate every dll one by one, then go through track instances (since without a reliable crash point I can reproduce, I can't eliminate anything), then the hardware. At that point its almost easier to rebuild the entire box from scratch. You know how much it takes to set one of these up even if done in an organized logical way.
My system runs without issue when up and considering I don't switch between projects that often, do I risk messing the whole thing up to fix this problem? I was hoping Cakewalk could do a dump analysis and maybe give me some indication (could be something stupid like the USB port fighting with Sonar, or some 3rd party DLL I thought I removed somewhere) of where this issue is.
I still hope I get that dump analysis, but until then I keep looking. Given this situation I'm open to alternative approaches, any other thoughts would be appreciated!
Forward Edit #20
buffspamMax Output Level: -90 dBFS
Total Posts : 18Joined: 9/7/2015Status: online
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 16 hours ago (permalink)
Chucke
Yes, the community here has been responsive and helpful, please see my response to Bob. Safemode has been useful (can get around it) and not useful (cannot eliminate anything).
Forward Edit #21
robert_e_boneModerator
Total Posts : 8093Joined: 12/26/2007Location: Palatine, ILStatus: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 15 hours ago (permalink)
Hey buffspam - what precise Sonar version and BUILD are you running? If you launch Sonar and then click on the About Sonar under the Help tab, it will display that information - or if Sonar is down but you installed it via the Cakewalk Command Center, you will see if displayed there if you click on 'Sonar' on the left - it will display your current version/build over on the right side.
Anyways - please also list your entire set of plugins that are loaded into one of the failing projects, so I can take a look at them and do some digging.
Are there ANY third-party 32-bit plugins being used?
Thanks,
Bob Bone
Wisdom is a giant accumulation of "DOH!"
Sonar: Platinum (x64), X3 (x64)
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
Answer Helpful Forward Quote #22
Musicman762Max Output Level: -90 dBFS
Total Posts : 29Joined: 3/6/2015Status: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 14 hours ago (permalink)
I agree the culprit is probably a bad plugin, since the project loads in Safe Mode.
Eliminating them, one by one, as previously suggested, can take a lot of time, but you can probably reduce some of that time by starting with non-sonar plugins. 32B plugins is definately a prime suspect, if you aren't on a 32B installation.
Last resort would be to open the project in Safe mode, save anything you can. Clone the track properties and move them to a new project, import or cut and paste the track data, reinsert your plugins, and move on...
Answer Helpful Report AbuseForward Quote #23
telechargeMax Output Level: -81 dBFS
Total Posts : 456Joined: 3/31/2014Location: Enfuego, MontereyStatus: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 13 hours ago (permalink)
I'm not a programmer, but Dependency Walker and its ilk are known to be helpful for troubleshooting crashes.
https://www.raymond.cc/blog/check-what-dll-or-ocx-dependency-files-is-needed-for-a-software Answer Helpful Report AbuseForward Quote #24
Sir LesMax Output Level: -72 dBFS
Total Posts : 927Joined: 7/9/2012Location: MONTREAL, QUEBEC, CANADA,Status: online
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 12 hours ago (permalink)
All I can say has been said...But Wow Guys...You sure know your stuff....and learning what is involved to read into system failures of x y z....sure is a eye opener....
Thank you Bob...and the post of such intel....I see more so with open eyes....Because of that being posted.
Learning is hard when no teachers offer it up...or user to see by others, or waiting on how to do it our selves....etc...when things burn....then the tears go up to dark days of loss...be it only material...the helper live on!, and the teachers teach...and the good...make good, or very good of the bad...is liken...lol..symbolic in terms..
Thank You all!...you sure make my heart lift up...more so knowing!
Keep on rocken it out here!
Cheers!
1. Intel 5960x 3.5mhz , ASUS x99 deluxe u3.1, Asus Thunderbolt ex II, G skills f4 3000 Memory 32GB , ADATA ssd 250GB Main Drive, Lots of WD Red 7200 Mechanical Drives with Black Drives, 14x multi optical Drive, LG Multi Blu Drive, 2X Extern WD Mybooks usb 3.0, AMD r7 270 video card, Motu 828x TB , Motu Midi XT.
2. USING MAC PRO, as win 10 has damaged 2 x99 systems 8.1 is also to blame for the final burnout trying to roll back!
3. Something Wonderful:
https://1drv.ms/f/s!AlHkRy9cXBbYpQNvVBCt8r7fQ5PSAnswer Helpful Report AbuseForward Quote #25
Sir LesMax Output Level: -72 dBFS
Total Posts : 927Joined: 7/9/2012Location: MONTREAL, QUEBEC, CANADA,Status: online
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 2 hours ago (permalink)
buffspam
Below is my system. I have screenshots compiled for my complete plugin list but I tried to attach an image as an upload but the forum's option for upload is completely blank (can't actually select something). I tried adding the image to my webpage and linking it but that doesn't work either. Does anyone else have issues with attaching attachments?
System
Skylake i7 4.0Ghz
Asus B150M-PLUS - D3
16x4 Crucial CT2K204864B160B (64GB)
Crucial MX200 250GB OS Drive
Crucial MX200 1TB Samples Drive
Crucial MX100 512GB Storage / Samples Drive
Asus GT720-2GD3-CSM
Asus DVD RW
Logitech Mk270 Wireless Mouse / Keyboard connected to Plugable USB 2.0 Switch
MBOX 3 (USB)
Yamaha NU1 (USB)
Impulse Novation (USB)
Ilok (USB)
Active Plugins for Template file that crashes / System Build Info
Sonar Ver 22.12.0.Build 13 [2016.12]
Play 5.0.1 (EWSO, HWB, HWS, SD2, SD3)
Kontak 5.5.1.451
Ivory II Cantabile 2.0.0.20064
Best Service Engine (newest revision)
QL Spaces 1.1.26
Sonar Channel Tools
Sonar Equalizer
Sonar Compressor
Voxengo SPAN
S-Gear 2
VahallaVintageVerb
Cakewalk Generic Surface setup mapping for my Impulse Novation
Template has 89 soft synth tracks, one instance of a softsynth per track. Many tracks have multiple instances though, each with their own channel.
use photo bucket and get the link...
hope it helps.
band together...stay cool...
Best of the Day...Sun is still shining down on us all...a blessing is coming.
1. Intel 5960x 3.5mhz , ASUS x99 deluxe u3.1, Asus Thunderbolt ex II, G skills f4 3000 Memory 32GB , ADATA ssd 250GB Main Drive, Lots of WD Red 7200 Mechanical Drives with Black Drives, 14x multi optical Drive, LG Multi Blu Drive, 2X Extern WD Mybooks usb 3.0, AMD r7 270 video card, Motu 828x TB , Motu Midi XT.
2. USING MAC PRO, as win 10 has damaged 2 x99 systems 8.1 is also to blame for the final burnout trying to roll back!
3. Something Wonderful:
https://1drv.ms/f/s!AlHkRy9cXBbYpQNvVBCt8r7fQ5PSAnswer Helpful Report AbuseForward Quote #26
dcumpianMax Output Level: -42.5 dBFS
Total Posts : 3280Joined: 11/3/2005Status: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 1 hour ago (permalink)
buffspam
Template has 89 soft synth tracks, one instance of a softsynth per track. Many tracks have multiple instances though, each with their own channel.
Are you saying that when you start a project you are opening 89 instances of soft synths? Or are those just mappings that are available?
Regards,
Dan
My music:
http://dancumpian.bandcamp.com/ or
https://soundcloud.com/dcumpian Studiocat Advanced Studio DAW (Intel i5 3550 @ 3.7GHz, Z77 motherboard, 16GB Ram, lots of HDDs), Sonar Plat, Mackie 1604, PreSonus Audiobox 44VSL, ESI 4x4 Midi Interface, Ibanez Bass, Custom Fender Mexi-Strat, NI S88, Roland JV-2080 & MDB-1, Komplete, Omnisphere, Lots o' plugins.
Answer Helpful Report AbuseForward Quote #27
BobFMax Output Level: -28.5 dBFS
Total Posts : 4698Joined: 11/5/2003Location: Missouri - USAStatus: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 1 hour ago (permalink)
Wow - is that a new record?
Bob - "3:59" --Angels are crying because TRUTH has died ...Illegitimi non carborundum--S-Plat(Lifer) x64 / i5-3350P@3.10GHZ, 16GB Win 8.1 x64 Samson Graphite 49, Akai MPD 26, Fishman Tripleplay, FaderPort(AZ), Tascam US-16x08 ASIO + ARC2/Event PS8s
Answer Helpful Report AbuseForward Quote #28
buffspamMax Output Level: -90 dBFS
Total Posts : 18Joined: 9/7/2015Status: online
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 1 hour ago (permalink)
I figured I'd have to do something like that, now I got an image up there, thank you!
Forward Edit #29
chuckebabyMax Output Level: -0.2 dBFS
Total Posts : 7624Joined: 1/4/2011Status: offline
Re: No Response From Cakewalk Support - can anyone from Cakewalk assist? 1 hour ago (permalink)
buffspam
Template has 89 soft synth tracks, one instance of a softsynth per track. Many tracks have multiple instances though, each with their own channel.
when trying to problem solve situations like this, it is best to start in basic form.
Rather than loading the template that consists of almost 100 tracks, Load a simple basic template with a handful of synths. One by one you will be able to illuminate which one may be causing the issue.
If you are able to load in safe mode, chances are its a plug in.
But trying to load almost 100 tracks is a bit extreme for testing purposes.
Process and illumination.
Also: Make you may want to verify your MBOX 3 is plugged in to a USB 2 port.
Im not sure it has support for USB 3 (possibly the 3rd gens do im not rally sure. Check your Specs).
Hope I understood your reply.
Good luck.
Chuck Jones The Elements Of LoveWindows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control My Sonar X2 tutorials:
http://www.youtube.com/watch?v=TjZS61Wg-XYhttp://www.youtube.com/watch?v=ruAnAPR6-hQAnswer Helpful Report AbuseForward Quote #30
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post edited by buffspam - 2017/02/23 13:02:25