Helpful ReplyCakewalk: What is status of Case 313717?

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mcdonalk
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2016/08/25 12:46:44 (permalink)

Cakewalk: What is status of Case 313717?

Cakewalk: What is the status of my Case 313717?
 
I had been communicating with Technical Support on this issue, but I have had no replies since 6/7/16, so I thought I'd inquire here.
 
thanks
 
Keith
post edited by mcdonalk - 2016/08/25 13:17:27
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    mcdonalk
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    Re: Cakewalk: What is status of Case 313717? 2016/08/30 01:47:30 (permalink)
    I am refreshing this query in the hope that Cakewalk does not overlook it.
    #2
    KingsMix
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    Re: Cakewalk: What is status of Case 313717? 2016/08/30 03:36:04 (permalink)
    Maybe if you post the issue of the case here, possibly a fellow forumite can help.
    #3
    robert_e_bone
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    Re: Cakewalk: What is status of Case 313717? 2016/08/30 04:27:50 (permalink)
    I concur - perhaps your issue can be resolved in these forums, if you are willing to give that a shot.  If so, please list the details of your issues, as well as provide some info on your computer specs (mine are at the bottom of this post).
     
    There are some really really knowledgeable folks in the forums who would work hard to help you - :)
     
    Bob Bone
     

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    #4
    mcdonalk
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    Re: Cakewalk: What is status of Case 313717? 2016/08/30 12:28:50 (permalink)
    I believe that I have exhausted constructive forum advice. Information about my issue can be found in this thread:
     
    http://forum.cakewalk.com/Why-does-Rapture-Pro-always-revert-to-demo-mode-m3380090.aspx
     
     
    #5
    Anderton
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    Re: Cakewalk: What is status of Case 313717? 2016/08/30 12:53:56 (permalink)
    I don't know if you have the last update, but I understand another update is imminent. I don't have any problems, but I do have my computer connected to the internet most of the time.

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
    #6
    mcdonalk
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    Re: Cakewalk: What is status of Case 313717? 2016/08/30 12:54:09 (permalink)
    In another thread, a user sited a case number that a Cakewalk rep indicated did not exist in their system, suggesting that the user had mis-typed the case number. At this point, I would be happy just with confirmation that my particular case still exists in the Cakewalk system. At least this would assure me that the issue is likely to be eventually resolved.
    #7
    mcdonalk
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    Re: Cakewalk: What is status of Case 313717? 2016/09/06 01:35:48 (permalink)
    I am still very interested in Cakewalk's reply to this query. A followup message referencing my case number has again gone unanswered.
     
    Does anyone have a phone number with which I could reach a human at Cakewalk?
    #8
    Noel Borthwick [Cakewalk]
    Cakewalk Staff
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    Re: Cakewalk: What is status of Case 313717? 2016/09/06 08:33:27 (permalink) ☄ Helpfulby FettsVett 2016/09/07 14:45:53
    Your case is still active. We're planning another Rapture update soon but a date is not set yet.
    Have you updated to the latest version?

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #9
    Kamikaze
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    Re: Cakewalk: What is status of Case 313717? 2016/09/06 09:49:30 (permalink)
    ooh do mine, do mine, it's rapture related too.
    Case 326237

     
    #10
    ChristopherM
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    Re: Cakewalk: What is status of Case 313717? 2016/09/07 11:34:05 (permalink)
    I suspect Franz Kafka is nowadays in charge of managing "Cases".
    #11
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