Cannot log onto site or create new account

Author
Marshall
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2010/12/09 13:15:05 (permalink)

Cannot log onto site or create new account

Hi

I have received my email inviting me to upgrade free of charge from 8.5 to X1. However, if I try to log on using my email address, I'm told to check my email address, and if I try to create a new account using the same email address, then I'm told it's a duplicate customer ID! 

I have emailed Cakewalk and tried to call from the UK but am on hold for a long time and cannot get through. 

Can anyone at Cakewalk help me please? 

Bill
#1

3 Replies Related Threads

    smoddelm
    Max Output Level: -82 dBFS
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    Re:Cannot log onto site or create new account 2010/12/09 13:20:22 (permalink)
    I went through this about a year ago and it took a call to Customer Service to get it resolved.
    #2
    Robin Kelly [Roland]
    Genuinely Swell Guy
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    Re:Cannot log onto site or create new account 2010/12/09 13:34:02 (permalink)
    Make sure you set the region to the GBP store since you probably registered 8.5 with that region.

    That's my blog
    Omnia illa et ante fiebant, Omnia illa et rursus fient.
    #3
    Marshall
    Max Output Level: -78 dBFS
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    • Joined: 2007/06/14 04:28:16
    • Location: Alicante, Spain
    • Status: offline
    Re:Cannot log onto site or create new account 2010/12/09 13:46:28 (permalink)
    I have set the region to GBP, but it makes no difference unfortunately. 
    #4
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