Helpful ReplyDoes Waves fabricate their customer reviews?

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sharke
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2017/07/23 17:46:48 (permalink)

Does Waves fabricate their customer reviews?

I've always been on the skeptical side when it comes to any on-site reviews hosted by the same company who makes the product. I mean they have 100% control over the reviews which appear, and can even spin them from whole cloth without ever having to answer for it. 
 
The Waves site is a classic example. I look through the product reviews and it's all glowing 5-star reports across the board. And a lot of them don't even sound believable - for instance, who leaves a review like "Love you guys, can't live without my Waves plugins, everything you make adds life and sparkle to my tracks"? Even though you can't quite put your finger on why that sounds fake, there's no denying that it does. 
 
Just wondering if anyone actually buys these write-ups. 

James
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35mm
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Re: Does Waves fabricate their customer reviews? 2017/07/23 18:22:12 (permalink) ☄ Helpfulby tlw 2017/07/24 13:56:19
I personally ignore them in the same way I ignore other advertising hype. Yes, they have control over the reviews and can remove bad ones, so it is a marketing tool. I shouldn't think they are all fake though.

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interpolated
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Re: Does Waves fabricate their customer reviews? 2017/07/23 18:37:48 (permalink)
I usually make my own mind up. The reviews, the videos are pure promotion however you can learn a few things from some of them as well. There is a couple of reviews I left which passes the quality test.

I have computer stuff.
 
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Re: Does Waves fabricate their customer reviews? 2017/07/23 19:24:41 (permalink) ☄ Helpfulby msorrels 2017/07/23 19:49:38
Yes, they do. Not using paid employees, though, AFAIK. Instead, they recruit users to be "ambassadors" who get discounts in exchange for spreading positive reviews on forums and retailers' sites.


All else is in doubt, so this is the truth I cling to. 

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Re: Does Waves fabricate their customer reviews? 2017/07/23 19:28:19 (permalink)
i think waves is like plugin alliance and boz digital etc :the 1-5 star reviews are from people who have bought the plugin. probably most waves reviewers had even demoed the plugs before purchase and presumably thought was value for money
 
the magazine reviews are the worst: they have the 1-4 or 1-5 star system and no one ever gets lower than 3

 
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Re: Does Waves fabricate their customer reviews? 2017/07/23 19:33:36 (permalink)
Magazines do prefer positive reviews, but it's not necessarily insidious, deceptive or advertising-driven. They simply ignore the bad products. 


All else is in doubt, so this is the truth I cling to. 

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dubdisciple
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Re: Does Waves fabricate their customer reviews? 2017/07/23 23:46:35 (permalink)
I ignore those reviews.
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Re: Does Waves fabricate their customer reviews? 2017/07/24 00:42:20 (permalink)
bitflipper
Yes, they do. Not using paid employees, though, AFAIK. Instead, they recruit users to be "ambassadors" who get discounts in exchange for spreading positive reviews on forums and retailers' sites.


ambassador=shill

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Re: Does Waves fabricate their customer reviews? 2017/07/24 02:20:35 (permalink) ☄ Helpfulby SF_Green 2017/08/12 03:32:24
bitflipper
Yes, they do. Not using paid employees, though, AFAIK. Instead, they recruit users to be "ambassadors" who get discounts in exchange for spreading positive reviews on forums and retailers' sites.




So it sounds much like the situation on Amazon when half the reviews you read include the disclaimer "I posted this impartial (ha!) review in exchange for a discount." In other words, a complete load of bollocks. 

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Kalle Rantaaho
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Re: Does Waves fabricate their customer reviews? 2017/07/24 10:02:16 (permalink)
bitflipper
Magazines do prefer positive reviews, but it's not necessarily insidious, deceptive or advertising-driven. They simply ignore the bad products. 


 I agree. Also, in a magazine review the writer usually elaborately describes the features and qualities of the product, and tries to justify his opinion. That way putting his own (and that of the magazine) credibility at steak.

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interpolated
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Re: Does Waves fabricate their customer reviews? 2017/07/24 10:38:05 (permalink)
Be that as it may, you should evaluate the product and make your own mind up. A product is only as good as the person uses it for. I trialled the Brauer Motion and whilst it was interesting as an effect...it's not something I would reach for over anything else.
 
There are plenty other companies out there with decent products. Waves realised this and created a sale which seems to have worked. I think though the best effects I personally have used are by Universal Audio and TC Electronic which essentially require hardware to use however fair enough.
 
Also with products like Harrison 32C console mixer (Mixbus) available now, could this be another outlet for musicians to finely craft their sound?
 

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kennywtelejazz
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Re: Does Waves fabricate their customer reviews? 2017/07/24 12:19:53 (permalink) ☄ Helpfulby Mesh 2017/07/24 12:22:28
When I was just a little baby being born the doctor slapped me on my a$$ after he had just pulled me out of my favorite warm comfortable place that once was my home  .
Then when he took a good look at my birth certificate he saw that my name was listed as OOppss.  
Since he didn't know what to do with me , he didn't stick me in with all the other baby's in the maternity ward ...
 
This is something I'm eternally grateful for...it taught me to think for myself ... 
 
Having said that , I try to avoid all the online customer reviews when ever I can ...it feeds the GAS Monster 
Also , I have very little trust in what anyone has to say when it comes to me reaching into my wallet and parting with the green ....
 
 
 
Kenny

                   
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Mesh
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Re: Does Waves fabricate their customer reviews? 2017/07/24 12:22:01 (permalink) ☄ Helpfulby kennywtelejazz 2017/07/24 12:43:51
On the other hand, I don't recall seeing (from general forum users) anyone complain about any of the Wave's plugins, so they must be doing something right.......rooooight?

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Re: Does Waves fabricate their customer reviews? 2017/07/24 12:41:41 (permalink)
Mesh
On the other hand, I don't recall seeing (from general forum users) anyone complain about any of the Wave's plugins, so they must be doing something right.......rooooight?




Sure , no doubt the Waves plugins are probably considered by every one to be a top tier product ...
 
I'm willing to give them that ...
 
My answer to that one is ,
 
Others can do as they will and you will have my blessing , As for me , I choose to swim in calm Waters 
 
all the best,
 
Kenny

                   
Oh Yeah , Life is Good .
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#14
Mesh
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Re: Does Waves fabricate their customer reviews? 2017/07/24 13:31:04 (permalink)
Hi Kenny,
 
I was actually just making a general comment on the OP and not yours (I think we posted ours at the same time). I do respect a lot of the folks that come in here and their opinions, and (before buying a plugin) I do exactly what you said: "think for myself"..............................unless it's a no brainer.  

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tlw
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Re: Does Waves fabricate their customer reviews? 2017/07/24 14:03:31 (permalink)
bitflipper
Magazines do prefer positive reviews, but it's not necessarily insidious, deceptive or advertising-driven. They simply ignore the bad products. 


A surprising number of magazine reviews are just re-writes of the manufacturer's copy. It's lazy journalism on the one hand and probably a journalist running out of ideas about what to say on the other.

A classic example was a review of the Waldorf Q when it was initially released. The reviewer went into some detail about how impressive some functions were. The catch being that the Q was notorioulsy released with buggy and incomplete firmware - a number of the features the review raved about hadn't been debugged or implemented in the version of the firmware in the synth they were "reviewing".

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Re: Does Waves fabricate their customer reviews? 2017/07/24 14:26:31 (permalink)
Mesh
Hi Kenny,
 
I was actually just making a general comment on the OP and not yours (I think we posted ours at the same time). I do respect a lot of the folks that come in here and their opinions, and (before buying a plugin) I do exactly what you said: "think for myself"..............................unless it's a no brainer.  




Hi Mesh , 
 
Yeah , I didn't really know , it's all good ..we did post at the same time it seems ...it doesn't really matter anyway ..
We are all cool in the Cakewalk Hood 
 
I'm not a hater of the brand ..I do like Waves plugs I just don't use them any more ... still reserve the right to change my opinion someday .  
 
other than that , 
 
I don't give two $hits about the brands of plugs that other people use unless I'm looking to buy them . Then I care all of a sudden  
 
Kenny
 

                   
Oh Yeah , Life is Good .
The internet is nothing more than a glorified real time cartoon we all star in.
I play a "Gibson " R 8 Les Paul Cherry Sunburst .
The Love of my Life is an American Bulldog Named Duke . I'm currently running Cakewalk By BandLab as my DAW .
 
https://soundcloud.com/guitarist-kenny-wilson
 
https://www.youtube.com/user/Kennywtelejazz/videos?view=0&sort=dd&shelf_id=1
 
http://www.soundclick.com/bands/pagemusic.cfm?bandID=427899



#17
yorolpal
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Re: Does Waves fabricate their customer reviews? 2017/07/24 14:40:39 (permalink)
You mean all this time I've been toutin this or that plugin or company I coulda been makin some geetus??!!  Welp...that's a horse on me.  But it's probably just as well.  I couldn't ever be no "ambassador".  It would have to be somethin like "centurion" or "badass"  or "nabob".
 

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Re: Does Waves fabricate their customer reviews? 2017/07/24 14:49:10 (permalink) ☄ Helpfulby kennywtelejazz 2017/07/24 14:51:03
Journalists using the Internet as a source (that's not Journalism!)
News coming at you all day long
And everyone has an agenda
EVERYONE has their own spin
Everything you read should be taken with a grain of salt
You better be able to sift through the BS
You better be able to look out for your own interests
You better be able to think for yourself and make up your own mind

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#19
Mesh
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Re: Does Waves fabricate their customer reviews? 2017/07/24 15:20:17 (permalink)
Where does the "no brainer" fall in with that list?


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AT
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Re: Does Waves fabricate their customer reviews? 2017/07/24 15:54:47 (permalink)
I don't know if Waves fabricate their reviews - I wouldn't be surprised.  I believe they were the ones having stooges go to local studios about booking, asked if they had Waves products, and then Waves would check to see if the copies were legal.  If not the lawyers wrote,  demanding money.
 
As far as mag reviews, a long time ago many of those European computer mags got caught - one guy writing essentially the same review on the same software for different mags (or so I heard).  But to paraphrase Bit, most reviews are done by reviewers who want to review the software (or hardware) for their own use.  And many of the reviews are done by magazine staff (look at the various editors at SOS and the bylines).  And lastly, reviewing isn't much money.  In fact, one is likely to make a whole less than minimum wage on waging if you do a decent job.  I remember getting my first paystub teaching college English.  I was making over $30 an hour, which seemed impressive in the 80s.  But it worked out to only $200 a week for 6 hours of teaching, not including prep, grading papers and meeting w/ students.  Not to mention travel - 99th & riverside way up in manhattan to the ass-end of Brooklyn.  I had to leave 2 hours early in case I had to wait for changing trains, tho it usually only took an hour.  It was a minimum wage deal when all was said and done.  That isn't to say some reviewers are schlock.  And some musicians are simply really bad players, but doesn't mean the rest of y'all are.
 
Besides, it is a bit much to expect bottom dwelling music magazines to have more integrity than the major news outlets whose  headlines might as well scream, "Some guy said this was true!"  As always, buyer beware, if you know your latin. 

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BassDaddy
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Re: Does Waves fabricate their customer reviews? 2017/07/24 16:02:04 (permalink) ☄ Helpfulby Mesh 2017/07/24 16:55:57
Mesh
Where does the "no brainer" fall in with that list?



For me Mesh, it's a "Lifestyle" issue. Seriously, it's like Kenny said. You still have to sift through things a bit but you know who you can trust at these forums. You know who the "straight shooters" are. Or you can just hang around until someone tells you to buy it. (usually Fleer) 

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kennywtelejazz
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Re: Does Waves fabricate their customer reviews? 2017/07/24 17:10:01 (permalink)
Mesh
Where does the "no brainer" fall in with that list?





I guess when it comes to a " no brainer " deal we all may have different and unique points of view .
Also additional personal resources and financial outlets may come into play ...
Someone may have income being generated VIA their musical productions and skills on a continual regular basis.. They may view their purchases as an investment . When they get a no brainer deal it only serves to sweeten the deal.
Someone else may have offloaded an instrument they were looking to sell for a while just to be able to free up and have some extra money to have available to play around with ...
Another guy or a gal may think it's perfectly OK to max out their CC. 's for what they consider a good deal ...
I myself do not have the extra coin to bite on as many deals as I would like so I just do the best I can with what I have ...
For me a no brainer deal has to be worth the extra aggravation of me having to drive my 20 year old POS car w only a quarter tank of gas in it while my socks and underwear may or may not still  have holes in them 
I'm not kidding ....I lost some great deals recently because I went back to the gym and I had to buy new duds just to be able to work out again in public 
 
Anyway, I thought BassDaddy's list covered the no brainer description in spades  if you leave out the first sentience about journalists  
 
all the best,
 
Kenny
 
 

                   
Oh Yeah , Life is Good .
The internet is nothing more than a glorified real time cartoon we all star in.
I play a "Gibson " R 8 Les Paul Cherry Sunburst .
The Love of my Life is an American Bulldog Named Duke . I'm currently running Cakewalk By BandLab as my DAW .
 
https://soundcloud.com/guitarist-kenny-wilson
 
https://www.youtube.com/user/Kennywtelejazz/videos?view=0&sort=dd&shelf_id=1
 
http://www.soundclick.com/bands/pagemusic.cfm?bandID=427899



#23
dmbaer
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Re: Does Waves fabricate their customer reviews? 2017/07/24 20:43:28 (permalink)
AT
In fact, one is likely to make a whole less than minimum wage on waging if you do a decent job.



 
True that!  And it's true whether one is paid with money or instead simply gets to keep a free NFR copy of the software obtained for reviewing purposes.  Maybe the folks at SoS get decent compensation - I certainly hope so because I have much respect for many of the writers affiliated with that publication.  But most of us reviewers do this just because we dig this stuff.  It's "kid in a candy store" much of the time ... and that's enough, or we wouldn't be doing it.
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dmbaer
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Re: Does Waves fabricate their customer reviews? 2017/07/24 20:54:26 (permalink)
sharke
So it sounds much like the situation on Amazon when half the reviews you read include the disclaimer "I posted this impartial (ha!) review in exchange for a discount." In other words, a complete load of bollocks. 



I believe there's a way to benefit from amazon reviews that is learned after a while.  I think I have a pretty good sense of finding the reviews that contain useful, helpful content on amazon.  But I've been using amazon reviews for many years now.  It's pretty easy to spot the genuine goods from the fluff.  Of course, it probably depends upon what type of item is being reviewed.  I look at a lot of book reviews and find much guidance in those.  With music (CDs) it's harder because someone may be perfectly excellent at communicating their opinions but happen to like a type of music that you cannot stand.
 
The reviews I have a problem with are the reviews that state things like: "broke after two weeks of light use".  We know by now that a common deceptive practice are troll reviews written by competitors.  I don't think one can learn to accurately spot that kind of abuse.
#25
kitekrazy1
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Re: Does Waves fabricate their customer reviews? 2017/07/24 21:06:14 (permalink)
 I don't know of any company that allows negative reviews on their sites.

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#26
sharke
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Re: Does Waves fabricate their customer reviews? 2017/07/24 21:13:24 (permalink)
I'm a big fan of Carl Hiaasen's novels but one of them turned out to be a real stinker. I mean so truly awful compared to his other books. Halfway through I was curious enough to look up reviews of it online. Almost all of the newspaper reviews rated it highly, calling it a "classic Hiaasen romp" with "all the usual winning ingredients" etc. The plot outlines in the reviews seemed to have been taken from the synopsis on the book itself. It got me to thinking that a lot of book reviews are made up. Why wouldn't they be? It's a lot of effort to read a novel, make notes and formulate a thoughtful review based off of them - all for a little piece in the paper which hardly anyone will read.

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
#27
paulo
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Re: Does Waves fabricate their customer reviews? 2017/07/24 21:44:47 (permalink)
dmbaer
sharke
So it sounds much like the situation on Amazon when half the reviews you read include the disclaimer "I posted this impartial (ha!) review in exchange for a discount." In other words, a complete load of bollocks. 



I believe there's a way to benefit from amazon reviews that is learned after a while.  I think I have a pretty good sense of finding the reviews that contain useful, helpful content on amazon.  But I've been using amazon reviews for many years now.  It's pretty easy to spot the genuine goods from the fluff.  Of course, it probably depends upon what type of item is being reviewed.  I look at a lot of book reviews and find much guidance in those.  With music (CDs) it's harder because someone may be perfectly excellent at communicating their opinions but happen to like a type of music that you cannot stand.
 
 




My favourite ever amazon review (for Fire tv stick)...
 
I bought this as an electronic babysitter, for my husband, who is five. Oh, wait, not five, 48. I was pig-sick of him watching Netflix on his mobile phone, with his netbook pinging up Facebook messages, with the TV on full blast, and the sound from his Netflix leaking out of his earphones, because he had that on full volume as well, to counter-balance whatever was happening on the TV he wasn't watching. It has worked a treat, as he now watches endless hours of crap on the big TV, while his netbook and phone ping Facebook messages at him, and he lies on the couch, re-arranging his crotch, and grunting.
The installation was easy, despite the fact that I only have full use of one hand, I didn't need any screwdrivers, and I'm not allowed hammers anyway. I did stand on an apple that the dog had taken behind the TV, for dog-reasons, and it squidged between my toes a bit, but I don't suppose that's a universal installation issue, not everyone having a dog that hides fruit behind the TV.
The plug-and-play nature of the device meant that I was able to install without asking for help from a man, and I didn't even break any fingernails. I'm relatively certain I've deleted any links to my social media from Amazon, so the husband won't be able to ferret about, at two in the morning, while he's watching something with boobs in, or yet another concert from the time period when I was being potty-trained, and see all of the nasty things I say about him.
For me, it has been £35 well-spent, although the glut of adverts offering it for £25 have been a bit of a kick in the crotch, I could have spent the extra £10 on gin, but it would have been cheap gin, so there would have been no real gain.
#28
Fleer
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Re: Does Waves fabricate their customer reviews? 2017/07/24 21:51:55 (permalink)
BassDaddy
Mesh
Where does the "no brainer" fall in with that list?



For me Mesh, it's a "Lifestyle" issue. Seriously, it's like Kenny said. You still have to sift through things a bit but you know who you can trust at these forums. You know who the "straight shooters" are. Or you can just hang around until someone tells you to buy it. (usually Fleer) 

Badassador of Bassdaddor, if you please.

"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
#29
bitflipper
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Re: Does Waves fabricate their customer reviews? 2017/07/24 21:55:09 (permalink) ☄ Helpfulby tlw 2017/07/25 21:05:57
What's really starting to get annoying - and we've only seen the tip of the proverbial iceberg in the music software realm: YouTube "reviews" that are nothing more than clickbait to generate ad revenue. Somebody slaps together a 10-minute piece that's little more than one of those pointless "unboxing" videos, containing no useful information. It's not astroturfing, but in some ways it's worse. Astroturfing doesn't usually require an investment of several minutes to find out you've been tricked.


All else is in doubt, so this is the truth I cling to. 

My Stuff
#30
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