Fed up with the forums software?

People are free to use my footer. I aim to take it down on Tuesday. Maybe we can at least get some sort of statement from Cake ( if they don't throw me out of here ).

I expect to get some flack for this. Before you write your comment may I just say.... Yep, I know.... And fair enough. And I apologise.

BTW those having difficulty adding an image to their footer using this crappy forums software should use Google Chrome (sadly).

Cheers..

I would but the forum software won't let me update my sig.

Beepster


Try hosting the image at Photobucket or another image host and paste the IMG link code in instead of using the forum uploader. That should work.

That won't make any difference. I can open my profile, remove things from my sig and the software complains that my sig limit has been exceeded, although of course exiting leaves the current signature with more characters in place.

Go figure....... but beside that the forum search is atrocious and the errors that pop up from time to time while sending PMs annoying to say the least.

I realise there are many variables and there are problems with other websites but this is one of the worst that I use, and it seems to be getting even worse - for me at least.

Wait...there are problems with the forum software? When did this start?

@karl... Give Opera a try. The only problem I have is with trying to hotlink images since I switched. Mind you I haven't attempted to fiddle with a sig line. It's a bit of a pain having two browsers open at first but after a while it actually kept me more organized. My firefox window is crammed with tabs of all the non Cake forum crap I mess around with during the day so having you guys tucked away in another window makes life a little easier. With Adblock and Ghostery I don't get any extra fiddle faddle jamming up my system either. Wish they had a version of NoScript for Opera that got more regular updates but Ghostery seems to do the job. Cheers.

strange, when I use Chrome I do get the options to add img's and smiley's, with FF not

This is a discussion that is ongoing internally. I find the forum software frustrating to use at times as well although I'm never actually prohibited from communicating what I need to say or reading what others have to say. It doesn't seem that you are either. I will acknowledge that I personally use Chrome every day so it sidesteps most of the compatibility issues you're aware of and frustrated about.

CakeAlexS, to be perfectly honest with you, I have not personally replied on this matter before because it is frustrating to be constantly provoked on this topic at every corner on what are completely unrelated threads. I don't find a ton of time to make it on the forums, but I've read similar quotes from yourself on many occasions.

Quite frankly it doesn't come across as asking nicely when people need help with various things and instead of addressing the topic at hand, they're pitted against our staff and operations at every opportunity. I'm sorry you feel the way you do about our team being amateurs. From the inside looking out, I couldn't disagree more. Rather then argue about it or get into specifics though, at the end of the day I hope we can just change this opinion over time since I'm pretty sure we can both agree that actions speak louder then words.

Just because we haven't replied publicly and directly on internal business operations does not mean we aren't listening and working on improving things every day (this goes for various other topics as well that you seem to have a lot of opinions about, our newsletters, our web store, etc. and not just the version of the forum software).

For whatever it's worth, I have no plan on throwing you out. From what I've observed, you seem to be a pretty helpful person despite wanting to physically abuse some Cakewalkers. :)

I would like to move on from this topic however. The signature isn't actually necessary.

 The best forum software I have used to date...hint hint hint.

http://xenforo.com/

Yeah I know that, but surely if I remove one of them and don't add anything else it shouldn't complain should it? But it does.....

Hi Ryan

Thankyou for your response.

I think the request has been out there for approx 3 years, as far as I am aware this is the very first acknowledgement of the issue.... ever. Maybe there is one but I haven't read it. It's the same with UK VISA cards, telling people to to phone support without acknowledging there is an actual problem makes it look like you think it is the customers fault that they are eating horse meat.

If you guys would just simply acknowledge a few serious issues now and then, rather than say nothing that would be a little like sticking sticky tape over a balloon and then pressing the pin in, rather than wait for the balloon to explode. If you don't at least acknowledge something, we will simply assume you are doing nothing, internally or otherwise.... esp when you do this over several years....

So what I've done here is pretty childish, yes it WAS designed to provoke a reaction, and now I've finally got one. Yes I've been naughty boy, but like a child you (Cake) didn't give me or anybody else using these forums any attention whatsoever leading us to debate it like rats in a cage. So mission accomplished, I've removed my footer, I won't dare ask about why it has taken 3 years to even discuss the issue internally or time scales just to upgrade your forums software. Why don't you guys give ASPPlayground a call and get them to do the update perhaps? I know updating forums software can be a little tricky but it certainly isn't impossible. The latest update works and it works well.

Thanks for your reply....

Cheers...

Alex

CakeAlexS


Hi Ryan

Thankyou for your response.

I think the request has been out there for approx 3 years, as far as I am aware this is the very first acknowledgement of the issue.... ever. Maybe there is one but I haven't read it. It's the same with UK VISA cards, telling people to to phone support without acknowledging there is an actual problem makes it look like you think it is the customers fault that they are eating horse meat.

If you guys would just simply acknowledge a few serious issues now and then, rather than say nothing that would be a little like sticking sticky tape over a balloon and then pressing the pin in, rather than wait for the balloon to explode. If you don't at least acknowledge something, we will simply assume you are doing nothing, internally or otherwise.... esp when you do this over several years....

So what I've done here is pretty childish, yes it WAS designed to provoke a reaction, and now I've finally got one. Yes I've been naughty boy, but like a child you (Cake) didn't give me or anybody else using these forums any attention whatsoever leading us to debate it like rats in a cage. So mission accomplished, I've removed my footer, I won't dare ask about why it has taken 3 years to even discuss the issue internally or time scales just to upgrade your forums software. Why don't you guys give ASPPlayground a call and get them to do the update perhaps? I know updating forums software can be a little tricky but it certainly isn't impossible. The latest update works and it works well.

Thanks for your reply....

Cheers...

Alex

Thanks Alex.


I don't have a direct answer to your question, but we have had some change in leadership and as a result have been addressing a number of systems. The state of how we're able to support our customers directly has improved significantly and dramatically in the past few years. Much of what we have done you will never know about, never should know about, and that's exactly the point. What you see on the forum is such a small fraction of the entire picture. In any case, the forum is a topic I'd like to see addressed as much as you. I guess we'll have to return to this conversation when we get there, but I just wanted to let you know its not (any longer) going to be ignored.


In regards to the EURO store card issue, this isn't what happened at all. We had acknowledged it and were directly communicating with several customers. The customer in that thread was not receiving our replies (and we had sent many - one actually from a support rep at 4am on a Saturday morning -  not sure what he was thinking but it happened). Asking the customer to phone in had to do with us needing his credit card number to test a fix, which could not be passed over regular email since its sensitive information. We ended up using an encrypted email address to work around him needing to call in, but the point was we needed to communicate directly in private and not in a public forum.


In any case, his perception was that we were potentially ignoring him, even though we were actually trying to contact him via several means. Your perception was that we were not doing anything to help and denying there was a problem, probably because you were on the outside and making an assumption. Just because you don't have a public forum quote of us saying "yes there is a problem" doesn't exactly mean we were denying anything. Most of the time when we're absent from the forums, its simply because we're working directly with people via phones and emails.


My point is, nobody was denying any issues, we were working towards solutions... very diligently actually. Sidetracking the conversation was ultimately only confusing things and making it more difficult for us to do our jobs.


Thank you for taking the time to reply to me though. I know you just want to see things improved, and I don't take that in a negative way.

jamesyoyo


Wait...there are problems with the forum software? When did this start?

Quote of the thread...

I think it's everybodies computers that are screwed up and the forum software is fine.

Well Ryan exactly the VISA card issue happened to me (GBR) and a lot of other people UK and possibly Europe.... lots of threads. USA customers not effected it seemed. I hope for your income stream it is fixed. Thanks for all these acknowledgements, this is a tremendous step forward. [apols for no linebreaks but I'm in firefox right now ;) ]

Freddie H


What is wrong with the software? Works over here...

IE x64

What is wrong with the software? Works over here... IE x64

 
Can I quote you on that?
 
J
 
DANG, it worked... I think I have been causing myself problems by trying to work around something that don't need to be worked around.
 
M-mazed at him, meanwhile back at the... Studebaker Hawk, YEAH YEAH.