z3ta+ Crashing Domino Effect - Cakewalk Programmers Please Fix z3ta+!!!!

1. z3ta+ crashes when it is going from one patch to another. This doesn't happen on all patches, just a certain few and I can reproduce the error EVERY time!

Sorry to hear your trouble. z3ta+ has been out for 5 years, and I have never heard of a report that it crashes SONAR when changing from one patch to another every time.

Can you let us know exactly which patch I need to change into which other to get the crash?

3. Depending on what was happening during the crash, my audio drivers get royally screwed. I'm using a RME Multiface 2 audio interface. When the drivers get mucked with, I HAVE TO REBOOT MY COMPUTER.

Sorry to hear that too. I agree with you totally. Any driver which behaves like that is lousy.

Does this happen with the Factory presets? Are you using Z3ta 1.5.3 ? Were the Van Baker Patches programmed in Zeta 1.4 or 1.5.3?

I've added a video on YouTube to show how frequent my crashes are. I start with an empty project with only z3ta+ loaded. I then change the standard presets starting at preset 1 using the '+' key. A few presets in, z3ta+ crashes. This is version 1.4 in the video.

http://youtube.com/watch?v=ZozD2n7M9P4

The preset that z3ta+ crashed on was partial movement (sync)

Also:
Which OS is it? Service Pack Level?

I can test with P5 2.5, z3ta+, Sonar 6.2.1 on:
Windows XP Home SP2 32bit
Windows XP Pro SP2 32bit
Windows Vista Home Premium 32bit
Windows Vista Ultimate 64bit

Hopefully, you have one of those.

Lastly:
What kind of (typing) keyboard is it (brand/make/model)?
USB/PS2?
Built-in Windows drivers, or 3rd party drivers for the keyboard?

- zevo

ORIGINAL: Teksonik

This IS the Official instruments SUPPORT forum correct?

No, it is a user forum. For support, contact CW support directly. In many cases, users can come to the rescue but this is not a support forum.

have you tried the same scenarios with the vsti version of z3ta+?

just curious, as i don't think i have ever seen z3ta+ crash...

good luck.

I think thre programmers did an exellent job with this synth. If your using outside presets or what-ever. The programmers have no control over that. I never had the z3ta crash. This sounds like your just putting the blame on them without any consideration.
Cj

The screen capure video was using z3ta 1.5.3 installed as a DXi using the standard presets. It is not my memory nor my enviornment because it does the same thing on a clean windows xp install on a virtual machine. It's got to be some settings in z3ta or SONAR that I'm missing.

OK - I've finally figured this thing out and it appears to be a SONAR issue!!! Here's what I did to fix it...

1. Clicked on the advanced tab and set the I/O Buffer Size to 256.
2. In the AUD.INI file, added this string under Options:
ExtraPluginBufs=64

Now z3ta+ is running smooth and I can cycle through the presets without it crashing.



For all you Trance people out there, the Adam Van Baker soundset is AMAZING!! I highly recommended that you stop by his page and buy one today. He's a very talented sound designer and I'm personally looking forward the the next z3ta+ release!

ORIGINAL: Teksonik

Really? The link I follow says Cakewalk Forums not Cakewalk User forums. This forum is listed on the Z3ta support page under Online resources. I'm used to having direct contact with Rene' since I purchased Square 1 from him in 2002. I'll try his Forum at KVR. Cakewalk support leaves a lot to be desired.

Yes, it's really the user forum...even if you hold your breath until you turn blue.

Don't go away mad; just go away.

I'm pretty sure that no one forgets "where they came from" Tek.
A lot of us are also on the KVR forums - some lurk, like me - while others here don't.

CW support has always resolved (happily) whatever issues I've had with their products.
I wish I could say the same about other companies I've dealt with (Hello Sears, GM, FedEx, etc.), or worked for (UPS).

Having said that, my support of CW is not "fan boy" based, but rather results based.
Were their customer support policies to change for the negative, (and their attitude shift in the same direction) I doubt
you would see a lot of the so-called "fan-boi's" sticking around.
CW seems to be aware of that fact, and to their credit, seem to be dedicated to working very hard to keep
their current customer base, as well as enlarging upon it.

In any case, if you have a serious issue with tech support - I'm sure that you could file a complaint with CW
with the issues you would like to see addressed, and if they are valid, CW will be more than happy to address them.

Peace bro.

-MDK

Rene' used to give excellent one on one tech support before being hired by CW. I'm happy for him but the users who supported HIM while nobody knew of RGC outside of KVR have suffered. Don't forget where you come from Rene'.

I don't forget where I come from. But since I founded rgc:audio I have become such a superbly greedy man: I want my kids to eat everyday, and not once but two times. I'm sorry about my uncontrollable ambition not fitting your expectancies.

After Cakewalk acquisition of rgc:audio, I'm not related to Technical Support, at all. My work is in development. And I think your vision of the support quality of Cakewalk is absolutely wrong. Cakewalk has probably the best Technical Support of the "big" companies. You read about problems? of course there are. But just give Ableton, Native Instruments or Steinberg forums a read and you'll see it's not anything different once you go beyond the "single man band show" size.

Yet, I figured a way to convince Product Managers that it would be good to release an update for z3ta+, to honor early supporters. We did so, and a huge amount of customers is happy with the new update of what seemed to be a dead product. I don't regret what we did, as we gave users something while taking nothing away. For free. I'm sorry if you're experiencing technical difficulties, but I have tried to reproduce your reported arpeggiator bug myself with no luck. If I could, I would have probably fixed the issue myself and deployed a patch using my free time. But I didn't.

Even not being at Tech Support, from time to time I spend some time in the forums trying to help people. But now, it's refreshing to have the freedom to help only those the ones I want to.


You can continue now with your pre-programmed shout cast.

ORIGINAL: Teksonik

ORIGINAL: kwgm

ORIGINAL: Teksonik

Really? The link I follow says Cakewalk Forums not Cakewalk User forums. This forum is listed on the Z3ta support page under Online resources. I'm used to having direct contact with Rene' since I purchased Square 1 from him in 2002. I'll try his Forum at KVR. Cakewalk support leaves a lot to be desired.

Yes, it's really the user forum...even if you hold your breath until you turn blue.

Don't go away mad; just go away.

Well that was a mature response little fan boi. So you are an example of the type of users that frequent this forum? Cakewalk thinks it's better to have every user with an issue send them a separate e-mail or make a phone call rather than man this forum with tech support people like other companies do? No wonder CW support leaves a lot to be desired and yes I've had both e-mail and phone contact with CW tech support which is why I can make the statement that it is slow at best. Rene' used to give excellent one on one tech support before being hired by CW. I'm happy for him but the users who supported HIM while nobody knew of RGC outside of KVR have suffered. Don't forget where you come from Rene'.

Yep, I'm a perfect example of the users here. 55 years old, 30 years experience in the software business, and over 40 as a musician. I have three grown sons who are probably all older than you are, sonny.

If not, at least we've taught them that polite people don't walk into someone else's house and throw a ****fit like a 4 year old who can't have another lollipop when they are unhappy with the way things are.

If you behave yourself and follow proscribed procedures, you actually get some support here. Treat others with kindness and respect, and you might get what you want.

But when you come in here whining and acting like a brutish oaf, you get shown the door.

Now either apologize to everyone for your petulance and get on with your business, or go find somewhere else to act up. This isn't the place.

Rene,
I Dont know you, but if 7XL says he loves then I do too! HA!

I just bought z3ta+ this last weekend and after running it for a while I shouted "The person that developed this is a ****ing genius!"...... It replaced alot of synths in some traks I have been working on.

Oh and I have the worst setup Sonar PC around and it runs flawlessly!

-Reco