Considering recent events I will not be purchasing this software!

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Seth Perlstein [Cakewalk]
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:27:46 (permalink)
Skyline_UK


Bub


Skyline_UK


Just as a counterpoint to this OP's outburst:
I've had above and beyond personal email support from Noel Borthwick over the last few days (including last weekend) with two bugs I'd been getting which no one here could replicate but which Noel and his team were determined to run down.  The cause was extremely obscure ** but Noel and his team got me to test proposed fixes  and they were successful, and no doubt they'll be included in the next fix.
Just sayin' .....

** Intel AVX protocols.  No, me neither...
So let me see if I understand this ... there'll be a quik fix for a problem that one guy had that nobody else could duplicate ... yet snap to settings are still changing on their own since X1's initial release for everyone?


LOL





CW found they could duplicate after considerable work.  The issue that I'd encountered would have become increasingly apparent as users start to acquire Intel Sandy Bridge-based systems over the coming months, so was very crucial.  Nothing to do with CW having odd priorities!

Snap To settings aren't changing over here. That was fixed in one of the updates. Plus, now there's an INI setting where you can have per-Screenset Snap settings or not.
#31
FastBikerBoy
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:42:38 (permalink)
Beagle


Bub


Beagle


Bub



Seth
"... who told you to, "just not use a feature because it did not work"."


agundrum
"You don't provide a reference (link) to the incident."

3 clicks and I found it. http://forum.cakewalk.com/tm.aspx?m=2309211
Sheesh. I gotta go through more clicks than that to edit a midi note in X1. *dRuM rOlL / cYmBaL cRaSh*

Take it easy on GuitarBob. He's new here and doesn't know how the regular's here can be ... myself included
[pedantic] actually he's not new.  this is just another new login for him.  I've counted at least 5 since he started.  This is "Bobby" aka Freeze1st aka SeriousNoize! aka...ahhh, I forget the others.  [/pedantic]
Yeah, I knew that, but I felt bad for calling him out in the CH so I played dumb this time around. 

RockingChair was another one of his names.


Thank you!  that one was on the tip of my tongue and I could not remember it!!!


Now I'm really confused!! Does that mean he's not bought the software 5 times or just not bought it once?
#32
SteveStrummerUK
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:43:54 (permalink)
FastBikerBoy

Now I'm really confused!! Does that mean he's not bought the software 5 times or just not bought it once?

You don't want to know mate
 
 

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#33
Bub
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:45:23 (permalink)
Skyline_UK


Bub


Skyline_UK


Just as a counterpoint to this OP's outburst:
I've had above and beyond personal email support from Noel Borthwick over the last few days (including last weekend) with two bugs I'd been getting which no one here could replicate but which Noel and his team were determined to run down.  The cause was extremely obscure ** but Noel and his team got me to test proposed fixes  and they were successful, and no doubt they'll be included in the next fix.
Just sayin' .....

** Intel AVX protocols.  No, me neither...
So let me see if I understand this ... there'll be a quik fix for a problem that one guy had that nobody else could duplicate ... yet snap to settings are still changing on their own since X1's initial release for everyone?


LOL





CW found they could duplicate after considerable work.  The issue that I'd encountered would have become increasingly apparent as users start to acquire Intel Sandy Bridge-based systems over the coming months, so was very crucial.  Nothing to do with CW having odd priorities!
I thought X1 was optimized for Sandy Bridge based systems already? I'm certain I read that somewhere.


"I pulled the head off Elvis, filled Fred up to his pelvis, yaba daba do, the King is gone, and so are you."
#34
Seth Perlstein [Cakewalk]
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:48:11 (permalink)
Bub,

It is, but apparently there were bugs. Sandy Bridge is new with new enhancements, so its not surprising some kinks needed to be ironed out in the early stages of its release. As you and everyone else upgrades to Sandy Bridge and post-Sandy Bridge systems with those enhancements, I'm sure you will be glad we took the time to build in the optimization and fix the bugs from the initial release. 


SP
#35
Bub
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:48:34 (permalink)
Seth Perlstein [Cakewalk
]

Skyline_UK


Bub


Skyline_UK


Just as a counterpoint to this OP's outburst:
I've had above and beyond personal email support from Noel Borthwick over the last few days (including last weekend) with two bugs I'd been getting which no one here could replicate but which Noel and his team were determined to run down.  The cause was extremely obscure ** but Noel and his team got me to test proposed fixes  and they were successful, and no doubt they'll be included in the next fix.
Just sayin' .....

** Intel AVX protocols.  No, me neither...
So let me see if I understand this ... there'll be a quik fix for a problem that one guy had that nobody else could duplicate ... yet snap to settings are still changing on their own since X1's initial release for everyone?


LOL





CW found they could duplicate after considerable work.  The issue that I'd encountered would have become increasingly apparent as users start to acquire Intel Sandy Bridge-based systems over the coming months, so was very crucial.  Nothing to do with CW having odd priorities!

Snap To settings aren't changing over here. That was fixed in one of the updates. Plus, now there's an INI setting where you can have per-Screenset Snap settings or not.
I've seen a couple of posts saying 'snap to' settings are changing to 'measure' randomly now after the last quick fix. Hey, on the bright side, it worked good for a while. 

"I pulled the head off Elvis, filled Fred up to his pelvis, yaba daba do, the King is gone, and so are you."
#36
Seth Perlstein [Cakewalk]
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:51:40 (permalink)
Quickfixes are a whole different story. They're are not tested like a full patch and may contain unforeseen problems, which is why we say only use them if they address a specific issue that you encounter. 

Becasue of that, I use the X1b release build without Quickfixes, so I can't comment on what does or does not work in the QuickFixes. In the tested, release build of X1b, the Snap settings do not change. 


SP
#37
evzevz
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 16:57:15 (permalink)
Skyline_UK


Bub


Skyline_UK


Just as a counterpoint to this OP's outburst:
I've had above and beyond personal email support from Noel Borthwick over the last few days (including last weekend) with two bugs I'd been getting which no one here could replicate but which Noel and his team were determined to run down.  The cause was extremely obscure ** but Noel and his team got me to test proposed fixes  and they were successful, and no doubt they'll be included in the next fix.
Just sayin' .....

** Intel AVX protocols.  No, me neither...
So let me see if I understand this ... there'll be a quik fix for a problem that one guy had that nobody else could duplicate ... yet snap to settings are still changing on their own since X1's initial release for everyone?


LOL





CW found they could duplicate after considerable work.  The issue that I'd encountered would have become increasingly apparent as users start to acquire Intel Sandy Bridge-based systems over the coming months, so was very crucial.  Nothing to do with CW having odd priorities!


I'm quite interested in this, I am upgrading my system to a Sandy Bridge i7 2600 this weekend.
#38
Skyline_UK
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 17:08:20 (permalink)
evzevz, I've sent a PM.

My stuff
 
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#39
Beagle
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 17:11:37 (permalink)
I've been using a sandy bridge for a couple of months now without issues.

http://soundcloud.com/beaglesound/sets/featured-songs-1
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#40
The Maillard Reaction
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 17:24:11 (permalink)
It seems to me that X1 will be abandoned before I get on a Sandy Bridge.

I'll probably be renting a license for X2c build 262 by the time I have a Sandy Bridge.


#41
evzevz
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 17:32:34 (permalink)
Skyline_UK


evzevz, I've sent a PM.


Got it, thanks!
#42
andychap
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 17:42:09 (permalink)
Who is this Sandy Bridge person, they seem quite popular at the moment.

Andy

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#43
GuitarBob
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 23:07:49 (permalink)
Seth Perlstein [Cakewalk
]

Bob,

What specific problem were you having and who told you to, "just not use a feature because it did not work". This is a peer to peer support forum, so the members that chime in here do not represent Cakewalk. 

Myself and other Cakewalk staffers don't do official support here, but we chime in when we can and try to help out when possible. If you're having an issue in Music Creator 5, maybe I can help you get to the bottom of it?

SP


Thank you, I tried asking for help in the MC5 forum, I got a response saying "Just stop trying to use that feature". That upset me, I think it would you also considering it's supposed to work or it wouldn't be there to begin with.

Nevermind, It upset me to the point that I have decided to go elsewhere for recording. Perhaps that was the users intention. If cakewalk endorses that when someone is asking for help then I don't want any part of anything to do with this software.

I've decided to use a basic 8 track Ableton Live LIte software for now and plan on switching over, that's how bad this upset me. Why didn't I contact support? "Because I've tried in the past and didn't get a response for 3-4 months. So there are these forums, and a few kind people who like to help, and a few people who like nothing more than to try and make people feel stupid by acting like they know what's going on while all at the same time assuming the person they are talking to knows nothing.

Thank you for your response.

Have a nice day!

#44
Seth Perlstein [Cakewalk]
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 23:16:18 (permalink)
Bob,

I apologize if you were made to feel stupid, but I can assure you that myself and everyone who is a part of Cakewalk does not endorse responding to anyone here in that fashion. However, we cannot control the users here. As such, whatever a user says here is simply an opinion of the user and not necessarily of Cakewalk. Can you really be upset at us for the remarks of an insensitive user?

Of course, I understand your frustration with a feature that's not working how you expect it to. What, may I ask, was the issue? I'm certain we can get this sorted out one way or another. 

SP
#45
JoshWolfer
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 23:34:28 (permalink)
Any time I've called Cakewalk, I had someone on the line within 30 minutes (I tend to call during the busiest points because I have a day job). I've emailed Cakewalk support and it's never taken more then 2-3 days. 

I'm not trying to be critical, but sometimes the quality of answers you get is directly related to the quality of questions you ask. I'd be glad to help if I can. Unfortunately, I've never had the problem you mention in your original, original post. Preview always works as long as I have the correct preview bus selected.

Josh Wolfer - Big Dumb Monkey Productions - www.bigdumbmonkey.com (Twitter @bigdumbmonkeyp)
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#46
Seth Perlstein [Cakewalk]
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Re:Considering recent events I will not be purchasing this software! 2011/05/26 23:42:51 (permalink)
Ah, were loops not previewing in the Browser? If so, go to the Browser's settings (should be a drop down menu in MC5) and route it to a bus, or directly to one of your audio interface's hardware outputs. Personally, I like to create a bus in the project and call it Preview, then route my Browser to that.

SP
#47
chuckebaby
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Re:Considering recent events I will not be purchasing this software! 2011/05/27 00:04:24 (permalink)
Seth Perlstein [Cakewalk
]

Ah, were loops not previewing in the Browser? If so, go to the Browser's settings (should be a drop down menu in MC5) and route it to a bus, or directly to one of your audio interface's hardware outputs. Personally, I like to create a bus in the project and call it Preview, then route my Browser to that.

SP

+1 me 2..

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#48
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