rtucker55
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/26 18:40:09
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I just purchased the Hendrix collection from the Custom shop for 125 credits. Went to my account to download it but the file is a .dmg file. How do I install this?
Kind regards,
Rick
Purrrfect Audio DAW here. Wow!...
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cclarry
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/26 19:16:31
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Rick,
The .dmg file is the Mac file...you need the windows file...
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rtucker55
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/26 19:36:21
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Oh Man,
I feel like such a ditz... It happens every time I get in a hurry. I downloaded the windows file and it is now the familiar .zip file.
The other interesting? thing is that this appears to just be an update to Amplitude that includes the Hendrix anniversary collection, not the stand alone Hendrix collection like I have for the Metal, Fender and SVX collections. Also, there was no separate license number in my account or no email from IK.
Thanks for the help.
Purrrfect Audio DAW here. Wow!...
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cclarry
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/26 20:24:17
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Rick,
If you bought the Anniversary Collection, that doesn't include Hendrix...
it's just an addition to Hendrix..
It's only 3 Amps and 1 Pedal...for $39.99 or 50 Credits...
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rtucker55
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/26 20:41:06
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Looks like I need to call IK tomorrow because it cost me 125 credits in the Custom shop. I installed the file and it was just an update to Amplitude that contained the things you mentioned above. This kind of stuff frustrates me.  Perhaps I should just get an ipad and purchase the things IK does best... 
Purrrfect Audio DAW here. Wow!...
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cclarry
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/26 20:48:34
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rtucker55
Looks like I need to call IK tomorrow because it cost me 125 credits in the Custom shop. I installed the file and it was just an update to Amplitude that contained the things you mentioned above.
This kind of stuff frustrates me.
Perhaps I should just get an ipad and purchase the things IK does best...
Seems everything that iK does now is iCrap... I neglected to mention that if you don't already own Hendrix, then the Anniversary Collection is $99 or 125 credits...which is why you paid that... The $39.99 price is for Hendrix owners....
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bluzdog
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/26 21:03:43
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rtucker55
Looks like I need to call IK tomorrow because it cost me 125 credits in the Custom shop. I installed the file and it was just an update to Amplitude that contained the things you mentioned above.
This kind of stuff frustrates me.
Perhaps I should just get an ipad and purchase the things IK does best...
From what I can tell, you should have got the upgrade for 50 credits. Rocky
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Starise
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/28 13:13:52
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I have run into problems with the new custom shop as well. doesn't say I own Metal or Hendrix on the custom shop which I own both of those.
I have restored my gear several times, both Amplitube and my T-racks,CSR reverb stuff. Yet I still get "restore" next to some of my plugs.
My SVX plugin doesn't work at all. I'm not sure whats up with it. I had it working last evening and then it just stopped. I can see audio coming in but the plug simply mutes my track.
My 64 bit plugs were installed but must have went to a folder not recognized by Sonar. I rescanned and they still are not there for some of my plugs......so I need to submit an order to IK but I'm not sure where to start.
I undertand that new things sometimes have bugs but they're eatin' me alive on this.
Intel 5820K O.C. 4.4ghz, ASRock Extreme 4 LGA 2011-v3, 16 gig DDR4, , 3 x Samsung SATA III 500gb SSD, 2X 1 Samsung 1tb 7200rpm outboard, Win 10 64bit, Laptop HP Omen i7 16gb 2/sdd with Focusrite interface. CbB, Studio One 4 Pro, Mixcraft 8, Ableton Live 10 www.soundcloud.com/starise Twitter @Rodein
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rtucker55
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/02/28 16:10:12
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It took me a week to get a reply from tech support and all they told me was what I already know. I sent a reply asking why I did not get the full software product I purchased and why I did not get a serial number and why the Hendrix.dll does not show up on my system like the Fender, Metal, and Ampeg collections do. I paid full price for the collection not the special upgrade price for anniversary.
The tech support phone is temporarily disconnected and the only way to get support is through the web form but that seems to be taking much longer than normal.
IK Obi, if you're out there, could you put in a request that ticket #669246 gets some response soon? I'm sure this is just a mix up on the system but it is starting to bother me now that I've paid full price for the collection and don't have it or a serial#.
Kind regards,
Rick
Purrrfect Audio DAW here. Wow!...
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IK Obi
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/03/03 18:49:04
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Yup, thanks for that. Support will get back to you first thing tomorrow.
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rtucker55
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/03/03 19:35:47
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Thanks IK Obi,
I really appreciate your help.
Kind regards,
Rick
Purrrfect Audio DAW here. Wow!...
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rtucker55
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/03/04 15:17:06
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Thanks again IK Obi,
I had a reply from support first thing this morning, just as you said.
Seems there was something wrong in my products page that was preventing the license number and other info from showing up there. The IT folks have already addressed it and it is now working fine.
Kind regards,
Rick
Purrrfect Audio DAW here. Wow!...
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IK Obi
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/03/06 05:03:32
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Sweet, glad that got worked out quickly. :)
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Fog
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/03/06 08:47:50
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IK Obi
Thanks for sharing the news! We have a few surprises for you this year that won't have any i's in them....
tell those in the know... 64 bit... get on with it and stop "messing" around with spamming my facebook with iApp rubbish I have *ZERO* interest in.. perhaps make a facebook page for "i-apps" .. I do not want to read about them!!! this "undercut" culture has done the opposite of making me what to buy your plugins at full price also.
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IK Obi
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Re:iK Krazy Deal (note the small i and Capital K =)
2013/03/06 13:35:34
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64 bit is on its way for the last of our software that isn't. If you're not a fan of what we post on Facebook you can always unlike it.
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