Saxon1066
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X3 Installation Error--solved!
Howdy, I've downloaded all of the X3 files into the same folder, and I click on part 1.exe--and I get this error message: "An error occurred while unpacking files." Tried several times, restart, etc. What is going on? Help appreciated.
post edited by Saxon1066 - 2013/10/08 07:23:13
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robert_e_bone
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Re: X3 Installation Error
2013/10/05 20:40:05
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Perhaps the download was corrupted - make sure you have your antivirus suspended during download.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Saxon1066
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Re: X3 Installation Error
2013/10/05 20:41:31
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No antivirus on that computer. Yes, I thought it might be corrupted, since the readme file was corrupted. Carp. I have limited broadband and am already over. I'll have to pay a fee and download it again.
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mettelus
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Re: X3 Installation Error
2013/10/05 20:59:42
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☄ Helpfulby hockeyjx 2013/10/05 21:26:00
There is an MD5 hash check on the install files ( http://www.cakewalk.com/x3install). Expand the links at the bottom of that page for your appropriate version. You can get a tool to calculate the MD5 hash from cnet or such. I recommend you verify which files you have that ARE correct prior to downloading them all again (will save you time). Michael
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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Saxon1066
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Re: X3 Installation Error
2013/10/05 21:22:33
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mettelus
There is an MD5 hash check on the install files (http://www.cakewalk.com/x3install). Expand the links at the bottom of that page for your appropriate version. You can get a tool to calculate the MD5 hash from cnet or such. I recommend you verify which files you have that ARE correct prior to downloading them all again (will save you time).
Michael
Thanks, Michael, but I don't know what MD5 hash means or how it comes into play. I never dealt with that in 8 versions of Sonar. I downloaded again, and got the same error. I guess my X3 weekend is blown, and I have to call support in a few days.
post edited by Saxon1066 - 2013/10/08 07:23:58
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mettelus
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Re: X3 Installation Error
2013/10/05 21:28:10
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The MD5 hash is essentially a summation of the data contained in a file, and gives a unique sum. These are used to verify that the file you download is IDENTICAL to the file on the server you downloaded it from. The MD5 hash is a number that is like a thumbprint, so that you know you have the correct file prior to trying to install.
The program I used to verify my X3 downloads is called "FastSum" which has a free trial version. You open the file(s) you want to know the thumbprints on, and it will calculate them for you. Then you can check those against the "MD5 hash" listed on Cakewalk's install site.
Michael
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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scook
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Re: X3 Installation Error
2013/10/05 21:30:38
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mettelus
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Re: X3 Installation Error
2013/10/05 21:32:55
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ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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hockeyjx
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Re: X3 Installation Error
2013/10/05 21:33:38
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☄ Helpfulby Saxon1066 2013/10/08 07:26:08
And MD5 Hash ( http://en.wikipedia.org/wiki/MD5) is a unique ID 32 characters long that you can verify against what you've downloaded. Using the MD5 Hashes (32 characters long) on the link above and then using a program like http://download.cnet.com/MD5-SHA-Checksum-Utility/3000-2092_4-10911445.html to get the md5 of what you have downloaded (On the link: For a breakdown of all installers included with the SONAR X3 ... ) If they don't match = bad install package. You need to check all of what you download. A few of them I found did not completely download for me on the first try. Checking the hash FIRST saved me a headache!
post edited by hockeyjx - 2013/10/06 10:23:57
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Saxon1066
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Re: X3 Installation Error
2013/10/05 21:50:53
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Thanks for the education Mike and hockeyjx. I will try that utility.
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Saxon1066
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Re: X3 Installation Error
2013/10/05 22:08:19
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Ha! "Hash does not match" for part 1 !!!! That's a cool utility.
Could my lousy broadband service be causing this downloading problem? It's Verizon from a "cantenna." Had problems with intermittent service in the past.
Wish I could get X3 on CD or DVD and use the download payment as credit. Doesn't look possible now.
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Saxon1066
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Re: X3 Installation Error
2013/10/05 22:15:14
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Freaking Heck. The five X3 files don't match!!!! Only the Dimension Pro setup file matches. Downloads blowe.
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scook
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Re: X3 Installation Error
2013/10/05 22:31:39
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If you are using the same browser, it might be time to change or use FreeDownloadManager. Pretty sure that was what Cakewalk recommended in the link I provided above.
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Saxon1066
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Re: X3 Installation Error
2013/10/08 07:22:43
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Well, the whole problem turned out to be corrupted installation files! Free Download Manager worked very well, only giving me a corrupted file once, as opposed to nine times in eleven tries for Internet Explorer! The MD 5 Check Utility worked great, and the hash-matched files installed perfectly. Thanks, you guys!!!!! I really learned something. Sonar community rocks.
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doncolga
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Re: X3 Installation Error
2013/10/08 07:28:08
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Saxon1066
Well, the whole problem turned out to be corrupted installation files! Free Download Manager worked very well, only giving me a corrupted file once, as opposed to nine times in eleven tries for Internet Explorer! The MD 5 Check Utility worked great, and the hash-matched files installed perfectly. Thanks, you guys!!!!! I really learned something. Sonar community rocks.
Same thing happened and same solution worked for me as well when I downloaded X2. Good job!
HP Z220 Workstation I7 3770, 8 GB RAM, Windows 10, Sonar Platinum, RME Multiface II via PCIe, JBL 4326 w/sub, AvanTone MixCubes
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overdub
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Posted here accidentally; removed text...sorry, please ignore
2013/10/26 13:32:32
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Original post was intended for another thread...couldn't find a way to delete this post. Sorry guys.
post edited by overdub - 2013/10/26 13:40:23
Dub Campbell Nashville, Tennessee Music City USA
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robert_e_bone
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Re: Posted here accidentally; removed text...sorry, please ignore
2013/10/26 19:35:19
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YAY!
Sorry for your data overuse charges - but at least it's up and running now.
On to the next trauma! :)
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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modena2904
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Re: Posted here accidentally; removed text...sorry, please ignore
2014/03/28 11:11:10
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I purchased the X3 Producer upgrade, and have been trying to download the files for the past week. After many repeated attempts, I have managed to download only 7 of the 13 files successfully (i.e., the downloads match the reference MD5 checksums). I have tried all of the advice in this thread: virus check disabled; download only using a hardwired connection; tried downloads using Chrome, IE, Firefox and Free Download Manager. I sent an inquiry to Cakewalk, but got no response. I will try to contact them by phone later today when the support line opens. Meanwhile, I'm at the end of my rope. Any other ideas to try?
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robert_e_bone
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Re: Posted here accidentally; removed text...sorry, please ignore
2014/03/28 11:36:02
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Try downloading from a different computer with a faster connection, and then just burn the downloaded files to a DVD and port them to your computer for installation.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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scook
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Re: Posted here accidentally; removed text...sorry, please ignore
2014/03/28 11:36:19
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A different service provider
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modena2904
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Re: Posted here accidentally; removed text...sorry, please ignore
2014/03/30 15:27:00
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I finally got a response back from Cakewalk. Phil, in product support, sent me alternate links to download the files. These links worked for me first time, without any retries needed.
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