Pre-Sales support -- anyone home? [Resolved]

Sorry to post this here, I would have PM'd Ryan or someone about this but when I tried I get a message saying I am ineligible to send PMs.
 
I'm an old Cakewalker (CW 6, 7, 8 and 9, as well as Sonar 1 and 2) looking to return to the fold after a some years by buying Sonar X3e. I've had some correspondence, using the CW email address for pre-sales questions (being overseas, I don't wish to call)  in which Dean at CW tells me that I am eligible for some kind of upgrade price based on prior purchases; but at the point at which I was requesting confirmation of the exact price I'd have to pay, radio silence from CW has ensued. Perhaps Dean is busy helping others, or the ticket has somehow slipped through the cracks at this stage, or there is some other explanation, but -- especially as it took multiple emails over several weeks for support to answer a simple question I had re one instrument I'd bought in 2011 -- whatever, the lack of response is now giving me pause.
 
I am trying to give you money here, and I'm not happy have to chase y'all just to find out the applicable price.
 
Could Ryan, Craig or anyone else who works for CW perhaps take this under their wing, and get someone to email me the requested info please? It regards Case 126709. (Note: in that correspondence I'd asked for the upgrade price I'd have to pay for X3 Studio; meanwhile I am considering perhaps going for X3 Producer, so if I could find out the upgrade price for each, I'd be grateful).

Thanks Alex. Hope so.

Thanks Robert/ Actually that list was the starting point for my correspondence (except that CW hikes the prices for those of us in the UK, e.g. what's $99 for a download in the US is £89 = $147 to download here; can't imagine why except for greed, but that's another topic). In my correspondence I was getting CW to confirm which products I bought they have on record. Was making progress when the radio silence kicked in.

Thanks again, Robert. While Producer is tempting, from what I see, the main difference seems to be that Producer has loads of additional VSTfx and VSTis. While they might be great, I have so many from 3rd parties I think I'm probably set there. Basically just want a stable, fully-featured platform to host them. But just in case, would like to confirm the prices for me of each version.

Ryan,
 
Thanks. Not long after you posted this Dean emailed me. I did in fact reply to his email Monday with the info he requested. Dunno what happened, some sort of IT snafu I guess; I did not receive any email sending failure report.... whatever, these things happen. I've re-sent him my earlier reply, so hopefully we'll be on track soon.
 
Sorry to forum readers for posting all this here; it was the only way I could be sure (short of calling) of reaching CW. Thanks again, Ryan, Rob and Alex.

yoo-hoo...

Ok, in the end I just called them and got it sorted. (Andrew from CW: I received your PM, thanks; unfortunately I'm not allowed to reply to PMs. Just FYI, I had to confirm that I had indeed purchased the different products -- had ordered them using different email addresses, they needed to be sure all were mine. All's well that ends well, touch wood).

Thanks for letting me know, Ryan. Though had it been a yahoomail glitch I would not have been surprised. Anyway, I look forward to getting to grips with X3.