Problems Getting Upgrade!!

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MyOldMansCool
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2015/01/29 07:03:25 (permalink)
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Problems Getting Upgrade!!

I'm not sure if this is the correct place for my rant, but my patience is running thin with this one.
I have signed in with my SSO, but when I clicked on 'Products,' my previous products & serial numbers don't show only to inform me that "It looks like you do not own any Cakewalk products yet". (Is this some joke, I've used Sonar since Sonar 3 & bought all the upgrades etc).
Also, when I attempted to upgrade to 'Sonar Platinum' and clicked the 'upgrade box' it goes to the shopping cart charging me, not for an upgrade but as a new customer.
Can someone from Cakewalk please sort the problem out sometime soon!!   

 https://soundcloud.com/myoldmanscool
#1

3 Replies Related Threads
    Karyn
    Ma-Ma
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    Re: Problems Getting Upgrade!! 2015/01/29 07:58:37 (permalink)
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    It sounds like you created a new SSO account rather than upgrading your old store account using your old store account password.
     
    I'm moving this to the Store forum where you will find several other recent threads with the official fix for this problem.

    Mekashi Futo. 
    Get 10% off all Waves plugins.
    Current DAW.  i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum

    #2
    scook
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    Re: Problems Getting Upgrade!! 2015/01/29 09:00:50 (permalink)
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    Usually the result of creating a SSO with an email address different from the old store account, see http://forum.cakewalk.com/FindPost/3148924
    #3
    MyOldMansCool
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    Re: Problems Getting Upgrade!! 2015/01/29 10:47:07 (permalink)
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    I've given up! Changed my e-mail address back to the old store account confirmed the change etc. and still no luck.
    Can't be bothered to waste any more time and by the posts on this thread I'm not the only one. 
    Besides, I'm still not convinced regarding the upgrade prices and what happens to pricing when the twelve months runs out, also those who choose monthly payments stand to pay much more a year for the privilege than those who pay upfront.  Look for a new DAW? I may have to.
     

     https://soundcloud.com/myoldmanscool
    #4
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