Splat 
Max Output Level: 0 dBFS
- Total Posts : 8672
- Joined: 2010/12/29 15:28:29
- Location: Mars.
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/23 21:08:04
(permalink)
vaughanphillips
I actually cannot believe that it can be so complicated to release a simple fix!
Sorry this does not help but as a developer I can tell you often what appears to be simple is actually the most complex. The main problem is probably not the fix it's finding out what the problem actually is. In the meantime people think the company doesn't care etc... But believe me they are probably sweating it out. Often ignoring customer complaints is the best thing to do because that time is better off getting the issue resolved rather than engaging with multiple customers. Just a matter of resources.
post edited by Splat - 2015/03/23 21:16:42
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
|
zaknotzak
Max Output Level: -90 dBFS
- Total Posts : 9
- Joined: 2015/03/17 00:00:37
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/23 21:42:10
(permalink)
Splat
Sorry this does not help but as a developer I can tell you often what appears to be simple is actually the most complex. The main problem is probably not the fix it's finding out what the problem actually is.
In the meantime people think the company doesn't care etc... But believe me they are probably sweating it out. Often ignoring customer complaints is the best thing to do because that time is better off getting the issue resolved rather than engaging with multiple customers. Just a matter of resources.
Having issue with identifying a bug does not make their lack of public response to this anywhere near excusable. And to suggest that ignoring their paying customers is the best line of action in the face of all of this is just plain wrong. As far as I'm aware, there is no indication on the Z3TA+2 product page that the Mac version is currently hosed with an outstanding bug that is being worked on. Doing such does not take any developer bandwidth. Cakewalk has only appeared to acknowledge this issue at all in 1-to-1 emails with customers who are firsthand experiencing the issue. Cakewalk has responded to at least one customer email (see this comment further up in this thread) stating that Z3TA+2 is currently only being maintained by a single developer (and that the majority of their development efforts is being directed to Sonar), so the "matter of resources" argument doesn't make sense. Even ignoring their inability to resolve this from a programming perspective, the way they are handling it is disastrous and not characteristic of a software company.
|
zaknotzak
Max Output Level: -90 dBFS
- Total Posts : 9
- Joined: 2015/03/17 00:00:37
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/25 12:27:16
(permalink)
☄ Helpfulby BarbaraMoser 2015/03/27 16:01:32
Just received an email reply from Michael Hoover (President of Cakewalk):
Hi Zak,
Our marketing team will be sending out a message about this today, but I wanted to reply to you directly about the Z3TA+2 Mac issue.
We apologize that it has taken so long to get something out to you guys. We are working on a fix and it should be available to you early April (next week).
Thanks for your patience and continued support.
Best regards,
Michael Hoover
President
Cakewalk
|
Rain
Max Output Level: 0 dBFS
- Total Posts : 9736
- Joined: 2003/11/07 05:10:12
- Location: Las Vegas
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/25 12:45:12
(permalink)
Thanks for posting!
PS - Care to ask you're new best friend Mr. Hoover whether they have any future plans for Rapture and Dimension Pro? ;)
TCB - Tea, Cats, Books...
|
waltercruz
Max Output Level: -90 dBFS
- Total Posts : 4
- Joined: 2015/02/07 21:57:31
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/28 19:26:55
(permalink)
|
takaperry
Max Output Level: -90 dBFS
- Total Posts : 1
- Joined: 2015/03/28 08:23:08
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/28 20:29:35
(permalink)
Glad to see it's not just me having this problem. I hope they release this so-called 'fix' next week as the President said!
|
Fleer
Max Output Level: 0 dBFS
- Total Posts : 8715
- Joined: 2014/08/29 10:17:45
- Location: Boston/Cambridge
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/28 20:49:46
(permalink)
"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
|
omnijess
Max Output Level: -90 dBFS
- Total Posts : 1
- Joined: 2015/02/06 06:41:26
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/31 00:29:42
(permalink)
zaknotzak
exbehave
I called and complained. The rep told me they only have one developer who works on Z3TA and that their priority is Sonar. He described the issue as "finding a needle in a haystack." I told him that if some random person on the internet can make a patch for registered software and then distribute it on a torrent site, they should easily be able to make some kind of fix for us paying customers. But I don't know anything about programming, so I can't really judge.
The most alarming thing about all of this is that Cakewalk is still currently selling the Z3TA+2 in the store. This entire debacle appears to stretch far beyond simply a programming issue.
Product management is either:
1) Unaware of the existence of this bug
2) Underestimating the criticality of this bug
3) Aware of the bug and how critical it is, but couldn't be arsed to yank it from the store and/or publicly release an expected timeline for fixing it
Each of these scenarios is shocking in its own way, indicating either a catastrophic breakdown in internal communication or a complete disregard for customer service.
It's really pathetic amateur-hour horse crap from an established software company.
I bought this useless plug in two months and waiting, same response and can't use the darn thing since I purchased it. They should give me my money back asap!!
|
Paul P
Max Output Level: -48.5 dBFS
- Total Posts : 2685
- Joined: 2012/12/08 17:15:47
- Location: Montreal
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/03/31 09:45:04
(permalink)
omnijess
I bought this useless plug in two months and waiting, same response and can't use the darn thing since I purchased it. They should give me my money back asap!!
Those who have asked for their money back have been granted a refund. Contact Cakewalk.
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
|
peter velleman
Max Output Level: -90 dBFS
- Total Posts : 1
- Joined: 2015/02/01 04:26:40
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/04/01 09:49:21
(permalink)
|
modernair
Max Output Level: -90 dBFS
- Total Posts : 1
- Joined: 2015/04/05 11:29:03
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/04/06 00:56:46
(permalink)
Deleted my Z3TA+2 plugin and reinstalled. Still asking for my registration code on each start up. I've also had issues with it going silent after 30 minutes even after entering the registration code. I've lost hours of creative time because of this problem. I hope they can keep their word and a fix will be coming early April as promised. This is by no means an outdated plug-in it's a classic worthy of the upkeep.
|
BarbaraMoser
Max Output Level: -90 dBFS
- Total Posts : 2
- Joined: 2015/03/27 13:44:48
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/04/06 01:15:28
(permalink)
☄ Helpfulby Paul P 2015/04/06 11:11:26
I also hope they will release the patch soon, I was expecting it to work on my Mac! If they can't sort it out, they should place a big info on their shop page that it doesn't work on Mac at this time!
|
Paul P
Max Output Level: -48.5 dBFS
- Total Posts : 2685
- Joined: 2012/12/08 17:15:47
- Location: Montreal
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/04/06 11:07:51
(permalink)
BarbaraMoser
If they can't sort it out, they should place a big info on their shop page that it doesn't work on Mac at this time!
I totally agree with this. And it should have been done a long time ago.
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
|
Fleer
Max Output Level: 0 dBFS
- Total Posts : 8715
- Joined: 2014/08/29 10:17:45
- Location: Boston/Cambridge
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/04/06 21:39:39
(permalink)
☄ Helpfulby BarbaraMoser 2015/04/07 02:34:21
"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
|
BarbaraMoser
Max Output Level: -90 dBFS
- Total Posts : 2
- Joined: 2015/03/27 13:44:48
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/04/07 02:32:01
(permalink)
Great news! Installed it and it seems to work fine, thx Cakewalk!
|
Paul P
Max Output Level: -48.5 dBFS
- Total Posts : 2685
- Joined: 2012/12/08 17:15:47
- Location: Montreal
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/04/07 12:32:29
(permalink)
Take a look at the sticky at the top of this forum for compensation.
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
|
Filmless1090
Max Output Level: -90 dBFS
- Total Posts : 1
- Joined: 2015/05/14 17:24:57
- Status: offline
Re: Z3ta+2 keeps asking for registration
2015/12/15 16:40:32
(permalink)
Z3TA Working in Ableton Live 9 Suite and Cubase Pro 8 as a registered instrument. When I try to use it in GarageBand it says Z3TA needs to be registered, when the Command Center and the two major DAWs I just mentioned see it as registered. Anyone know how or why GarageBand is not recognizing my registered Z3TA. Sound cuts off reparatively as it does in Demo, but like I said, works perfectly fine in my other DAWs and when I open Cakewalk Command Center it has green lights on both Z3TA and Rapture Pro, which by the way work's perfectly fine in GarageBand. How do they even think up these mistakes. You would think if Z3TA works only in demo, Rapture Pro would also have the same problem, but it works perfectly! Ideas anyone! It's the community that has the "brains"! Found solution per below and it works! t have found the solution. This is it! issue with the authorization system for Cakewalk software on GarageBand OS X.! We have fixed this issue in the latest update, Z3TA+ 2.1.2, for OS X. The new installer can be run over an existing installation and it will fix the problem. This can also be installed on new machines without Z3TA+ 2 previously installed. Users can visit the products list of their Cakewalk account to download and install the Z3TA+ 2.1.2 update for OS X. Windows users do not need this update. Hope my comrades with this similar problem will be pleased! I installed it and now GarageBand runs Z3TA in normal mode, not demo! Yes! :-)
post edited by Filmless1090 - 2015/12/15 17:41:32
|