Sonar Platinum Freezing Troubles

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davec69
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2015/10/23 14:08:24 (permalink)

Sonar Platinum Freezing Troubles

Started my Platinum subscription on Hopkinton, and I was able to install and run the program successfully, with no issues.   Life was good.   Since Ipswich, and now with Jamaica Plain, I've been experiencing constant random freezes while working.  I've read a bunch of threads here on the forum, and tried a bunch of things, but so far, I have not resolved the problem.  I would appreciate any help.
 
The problem?  Sonar freezing, and getting stuck with the spinning win 10 mouse icon, which requires a complete re-boot.  Usually occurs when I mouse click somewhere on the screen.  I've waited up to 20 minutes for Sonar to respond, but once it goes, only a complete re-boot will get it back.
 
The system?  19" I7 Laptop with 16GB memory and 2 1TB Hybrid Drives.  Roland Quad Capture Interface.  All with the latest drivers, firmware and updates.  All CCC updates installed.  Using a second 24" monitor via the laptops HDMI port.  I usually drag Sonar to the larger second monitor, and keep the console view open on the laptop screen.
 
The song?  Only has three tracks so far.  Midi Drum (Geist), Midi Bass (Sylenth) and Midi Keyboard (Mellotoon).  I've avoided adding any plugins a part of my troubleshooting.  Last night, I thought I found the problem by deleting the AUD.ini (suggestion from most threads) and a VST reset/scan, and I was able to work for about an hour (Usually the freeze happens in 10-15 minutes), but eventually Sonar froze.
 
Gonna try my last resort tonight.  Uninstalling and re-installing Sonar.   If that doesn't help, I'm out of ideas.
 
post edited by davec69 - 2015/10/23 14:29:24

Toshiba P75-A7200 Laptop
Intel i7-4700MQ
16GB RAM
2 x 1TB Hybrid Drives
Windows 10
Sonar Platinum (Last Update)
Cakewalk Bandlab (Latest Update)
Roland Quad Capture (Bios 1.04 / 1.52 drivers)

#1

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    scook
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 14:12:45 (permalink)
    Have you tried rolling back to Hopkinton? Was the machine running Win10 with Hopkinton?
     
    post edited by scook - 2015/10/23 14:26:08
    #2
    davec69
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 14:20:28 (permalink)
    No, I haven't tried that yet.  Maybe I'll try that before uninstalling tonight.  Thanks.

    Toshiba P75-A7200 Laptop
    Intel i7-4700MQ
    16GB RAM
    2 x 1TB Hybrid Drives
    Windows 10
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    Cakewalk Bandlab (Latest Update)
    Roland Quad Capture (Bios 1.04 / 1.52 drivers)

    #3
    BobF
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 14:32:11 (permalink)
    before you rollback, you could exit Sonar, rename AUD.INI to anything else.  Restart Sonar and reset/rescan VSTs
     
    It has only happened to me once in the last year, but letting Sonar rebuild AUD.INI has helped once as has reset/rescan of VST.  Once you're up to Jamaica, resetting should not need to be done again moving forward.
     
    Just a couple of quick and dirty things to try before you dig in too deep.

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    #4
    Doktor Avalanche
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 14:52:38 (permalink)
    I have this exact issue myself which I explained later on in this thread...
    http://forum.cakewalk.com...problems-m3303385.aspx
     
    Best roll back.
     
    Couple of Q's.. In your project do you have drum maps. Do you also have multiple outputs from softsynths to audio tracks? My experience was once I deleted the drum maps it stabilized but then  the first CPU core got overloaded (more detail in the link above).

    Ta.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #5
    kevinwal
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 15:32:46 (permalink)
    If nothing else works and you're just about to rollback, try uninstalling and reinstalling your interface drivers. I was cursing Ipswich and Jamaica Plain until I tried this. Now all is fine. The idea is that because these releases work fine for an awful lot of folks, I surmised that it had to be a config error. That's why the above suggestions are good ones; they all deal with external objects with which Sonar has to bind, but don't forget the interface!
     
    Good luck and let us know how you fare!
    #6
    Doktor Avalanche
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 15:35:23 (permalink)
    I forgot to say my last post points to a confirmed bug in JP.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #7
    davec69
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 19:28:51 (permalink)
    No multiple outs from the softsynths, only stereo outs
    No drum map as of yet.  Haven't got that far into the song yet.  
     
    FYI.  I did the Aud.ini delete and VST rest/scan last night.   This did seem to help with the performance.   In the song mentioned above, I'm now right around 25% on core 1, and the other cores are barely registering.  Prior to the aud.ini deletion and and vst reset/scan, I was over 50% on core 1 and around 25% on the other cores.
     
    Tonight, I'll try uninstalling/reinstalling the Roland drivers before rolling back to Hopkinton.
     

    Toshiba P75-A7200 Laptop
    Intel i7-4700MQ
    16GB RAM
    2 x 1TB Hybrid Drives
    Windows 10
    Sonar Platinum (Last Update)
    Cakewalk Bandlab (Latest Update)
    Roland Quad Capture (Bios 1.04 / 1.52 drivers)

    #8
    Doktor Avalanche
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    Re: Sonar Platinum Freezing Troubles 2015/10/23 22:39:31 (permalink)
    Ok thanks for confirming about no drum maps. That makes me (hopefully) conclude the next regression release will be fine. Thanks.
    post edited by Doktor Avalanche - 2015/10/23 22:49:34

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #9
    davec69
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    Re: Sonar Platinum Freezing Troubles 2015/10/26 20:57:43 (permalink)
    Good news.  Friday night I deleted the AUD.ini from my Sonar directory, and was able start a new project and work on it though the weekend, without one Sonar crash.  That's a good sign.   I have 4 VSTi's going, but no VST Fx yet.   Next step is to start adding fx.  

    Toshiba P75-A7200 Laptop
    Intel i7-4700MQ
    16GB RAM
    2 x 1TB Hybrid Drives
    Windows 10
    Sonar Platinum (Last Update)
    Cakewalk Bandlab (Latest Update)
    Roland Quad Capture (Bios 1.04 / 1.52 drivers)

    #10
    lingyai
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    Re: Sonar Platinum Freezing Troubles 2015/10/26 22:39:05 (permalink)
    For what it's worth, my Hopkinton (W7 64) , which had worked fine for a couple months, suddenly started going straight to hell last week; I renamed aud.ini and since then have had no problems at all.  

    Sonar Platinum Hopkinton, Windows 7 64 bit Pro SP1, i7-37400QM CPU @2.70 GHz, 16 GB RAM, Focusrite Saffire 6 USB 
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    #11
    Doktor Avalanche
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    Re: Sonar Platinum Freezing Troubles 2015/10/27 06:51:58 (permalink)
    davec69
    .The problem?  Sonar freezing, and getting stuck with the spinning win 10 mouse icon, which requires a complete re-boot.  Usually occurs when I mouse click somewhere on the screen.  I've waited up to 20 minutes for Sonar to respond, but once it goes, only a complete re-boot will get it back.


    Yup I get that I think it's related to the single core issue right now with JP. I cannot possibly 100% confirm this (tried and failed to get a beta patch for cakewalk).

    Best thing to do is rollback I suggest. If the next release has issues then I guess we will have to think of something else.

    Yup and you could try the AUD.INI thing first.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #12
    TStorms
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    Re: Sonar Platinum Freezing Troubles 2015/10/27 18:34:32 (permalink)
    I recently replaced my old graphic card with an nVidia GeForce 610 graphics card and started getting the random freezes you describe. The standard installation comes with a bunch of software that is totally unnecessary for my purposes; one of the programs being an HD Audio driver.
     
    To stop the freezes I had to do a few things:
    1) uninstall ALL NVidia software
    2) start Windows in SAFE Mode
    3) run the NVidia installer from Safe Mode as Administrator - select "clean" and "custom" install and only install the video driver.
    4) reboot in Normal mode
    5) turn off HD audio from the NVidia control center
    6) From Windows Device Manager disable the HD audio built in to the mother board  
    7) Reboot
     
    I haven't had a random freeze in a couple of weeks - prior to this, I couldn't go for more than 10 minutes without one.
     
    Even if you don't have an NVidia card, shutting off all HD audio except for your recording sound device on your DAW computer is recommended.
     
    Hope this helps.
     
    Unfortunately, I still haven't found a cure for the Sonar Hang on start up - a royal PITA.

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    #13
    Doktor Avalanche
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    Re: Sonar Platinum Freezing Troubles 2015/10/27 19:33:33 (permalink)
    TStorms
    I recently replaced my old graphic card with an nVidia GeForce 610 graphics card and started getting the random freezes you describe. The standard installation comes with a bunch of software that is totally unnecessary for my purposes; one of the programs being an HD Audio driver.
     
    To stop the freezes I had to do a few things:
    1) uninstall ALL NVidia software
    2) start Windows in SAFE Mode
    3) run the NVidia installer from Safe Mode as Administrator - select "clean" and "custom" install and only install the video driver.
    4) reboot in Normal mode
    5) turn off HD audio from the NVidia control center
    6) From Windows Device Manager disable the HD audio built in to the mother board  
    7) Reboot
     
    I haven't had a random freeze in a couple of weeks - prior to this, I couldn't go for more than 10 minutes without one.
     
    Even if you don't have an NVidia card, shutting off all HD audio except for your recording sound device on your DAW computer is recommended.
     
    Hope this helps.
     
    Unfortunately, I still haven't found a cure for the Sonar Hang on start up - a royal PITA.


     
    That's how I do mine. I download the latest driver for this. Safe mode is not required btw it won't make the install any cleaner, and there should be a full uninstall option when you update the driver. You can also disable the HD audio devices in device manager.
     
    However it's unlikely to just cause just Sonar to freeze if there is a problem, rather it freezes windows itself and you need to perform a hard reset of your PC.
    post edited by Doktor Avalanche - 2015/10/27 19:48:52

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #14
    TStorms
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    Re: Sonar Platinum Freezing Troubles 2015/10/27 20:11:37 (permalink)
    Doktor Avalanche
     
    However it's unlikely to just cause just Sonar to freeze if there is a problem, rather it freezes windows itself and you need to perform a hard reset of your PC.




    Yes, the symptoms on my machine were variable. SONAR typically hung first followed by all sorts of nasties. A reboot was always required.

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    #15
    afatica
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    Re: Sonar Platinum Freezing Troubles 2015/10/28 15:10:24 (permalink)
    I had, and am still having the same issue.  I installed the Ipswich upgrade and Sonar kept crashing and I would have to reboot.  Once I rolled back to Hopkinton almost everything was working fine.  ( my soft synths still have a tremendous amount of latency, so much so that they are useless).  I tried upgrading to Ipswich again and the same thing happened.  Right now, Hopkinton works so I am leaving it there.  It would be nice to have the new features, but the constant crashing is not worth it.
     
    Art 

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