rcklln
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(Resolved) Sonar Platinum switches to Demo mode while working
Last night I was messing around with Platinum and it suddenly switched to demo mode. I checked Command Center and I was still logged in. What I had been doing was lost because since it was in demo mode it wouldn't save. I am very glad that what I was working on wasn't all that important or for a client. I paid up front because this is the last thing I wanted to deal with and here it is anyway. Once I closed Sonar and reopened it was fine again. Not good I'll be contacting Cakewalk Monday. Has anyone else experienced this?
post edited by rcklln - February 28, 15 4:30 PM
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pollo832
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 10:49 AM
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Yes this happened to me, I was unable to identify the problem, my suspicion is that windows began downloading an update, but it is only a suspicion. I did email tech support, however it was just as the snowstorm was happening in Boston so i haven't heard back. It has not happened again since. I am concerned now I hear it happened to someone else. I am hoping it never happens to me again very frustrating.
when you contact Cake you may refer to My case number as it appears to be the same problem.
Case# 155732
Tom
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 10:59 AM
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Thank you Tom for the reply and info. I will definitely refer to your case number when I contact them.
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 11:08 AM
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Hi folks, I believe this to be a spurious message. If this happens again please open the about box and list the numbers you see next to the serial number in parenthesis. I assume that it is now ok after you closed and restarted SONAR?
BTW to clarify its not necessary to have command center running or to be connected to the internet if you have already paid for a full year. Anyway sorry for the inconvenience - we'll find out why it happens.
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Keith Albright [Cakewalk]
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 11:09 AM
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Very sorry to hear this. We'll investigate. Obviously this shouldn't happen.
Will be in touch.
Keith
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 11:18 AM
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Noel Borthwick [Cakewalk]
Hi folks, I believe this to be a spurious message. If this happens again please open the about box and list the numbers you see next to the serial number in parenthesis. I assume that it is now ok after you closed and restarted SONAR?
BTW to clarify its not necessary to have command center running or to be connected to the internet if you have already paid for a full year. Anyway sorry for the inconvenience - we'll find out why it happens.
*Edited for clarity Yes it was ok after I closed and reopened and lost the work I was doing. I don't launch anything with Command Center, I opened it to see if I was still logged in and I was. I wasn't looking for the serial to be displayed I was just seeing if I was still connected according to CC. "BTW to clarify its not necessary to have command center running or to be connected to the internet if you have already paid for a full year." What was it looking for that it couldn't find? I would appreciate any help and I will contact support Monday.
post edited by rcklln - February 28, 15 4:29 PM
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 11:18 AM
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Keith Albright [Cakewalk]
Very sorry to hear this. We'll investigate. Obviously this shouldn't happen.
Will be in touch.
Keith
Thanks Keith
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 11:52 AM
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All I meant that the demo mode message is possibly an error on our side since it shouldnt happen if you are an annual membership customer. We need to work with you to see what is triggering it. The reason were asking for the codes is it allows us to diagnose the cause thats all. Please work with whoever contacts you to provide the necessary info and I'm sure that the issue will be resolved quickly.
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 12:01 AM
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Thanks for the clarification Noel and I apologize for my misinterpretation, I have been contacted (Thanks Keith) and am happy to work with you guys towards a resolution.
post edited by rcklln - January 31, 15 12:50 AM
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tyreebme
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 12:10 AM
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Do you have to be signed in to the internet every time your on Sonar if you do the monthly pay?
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Re: Sonar Platinum switches to Demo mode while working
January 31, 15 12:45 AM
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No just towards the end of the month when its due to expire so that it can check for renewal.
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dcumpian
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Re: Sonar Platinum switches to Demo mode while working
February 02, 15 8:31 AM
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Maybe when it checks for expired membership it could ask the user to save any unsaved work before switching to demo mode?
Regards,
Dan
Mixing is all about control. My music: http://dancumpian.bandcamp.com/ or https://soundcloud.com/dcumpian Studiocat Advanced Studio DAW (Intel i5 3550 @ 3.7GHz, Z77 motherboard, 16GB Ram, lots of HDDs), Sonar Plat, Mackie 1604, PreSonus Audiobox 44VSL, ESI 4x4 Midi Interface, Ibanez Bass, Custom Fender Mexi-Strat, NI S88, Roland JV-2080 & MDB-1, Komplete, Omnisphere, Lots o' plugins.
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js516
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Re: Sonar Platinum switches to Demo mode while working
February 02, 15 9:44 AM
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dcumpian
Maybe when it checks for expired membership it could ask the user to save any unsaved work before switching to demo mode?
Or at least put up an non-cancelable modal dialog which asks the user to save and exit or retry the renewal check.
Joe Sera Gigabyte GA-990FXA-UD3, AMD FX-8320, Corsair 32GB 1600 Ram, MOTU AVB on USB3, AMD Radeon R7-200
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
February 02, 15 3:54 PM
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This has happened to me every single day since I installed. When I turn on the DAW and run sonar for the first time, I load a song and immediately check by doing a save as, and demo mode pops up. The only way to get it to run properly is to exit, and run CCC and hit launch first.
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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BRuys
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Re: Sonar Platinum switches to Demo mode while working
February 02, 15 8:06 PM
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dcumpian
Maybe when it checks for expired membership it could ask the user to save any unsaved work before switching to demo mode?
Regards,
Dan
That's a good suggestion. Although in this case, the demo mode may be a glitch, what if someone paying monthly starts a project and after several hours of recording, the monthly anniversary rolls over, Sonar goes to Demo mode and locks them out of the ability to save? I paid up-front, so barring a bug, this shouldn't happen to me, but with those who pay monthly, they NEED to be able to save the first time Sonar reverts to Demo mode. Sure, lock them out after that, but I can imagine how devastated I would feel if I lost hours of work because my membership timed out in the middle of a large project. If this feature is already baked in, please forgive my ignorance.
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Re: Sonar Platinum switches to Demo mode while working
February 02, 15 9:08 PM
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Under normal circumstances its designed to warn you that it will turn into demo mode. There is a grace period and a notification like this will pop up "SONAR will switch to demo mode in X days. Please activate."
If its switching to demo mode without a warning, either there is a real billing issue with the current payment or there is some unexpected condition occuring. In either case you should contact support to verify the circumstances. We have had at least a few cases where people cancelled their payment (unknowingly) leading to this issue.
Of course if its a bug we'll fix it promptly.
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BRuys
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 2:20 AM
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Thanks for putting our minds at rest, Noel. Seems like you guys thought of every eventuallity :)
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 12:20 AM
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I don't think they thought of everything. For the 20th time when I turn on my workstation and start Sonar Platinum, it has started in demo mode. The only way to get running is the CCC and get on line and launch. I have to run a 40 foot cat 5 cable down the hall to do this. The error in about sonar is (40,-2) I'm loosing faith and confidence in this business model. I am an annual membership customer by the way.
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 3:00 PM
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Thanks! Daniel Cate [Cakewalk]
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rainmaker1011
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 4:35 PM
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Hi Dan,
here is what happened to me a few days ago.
- I paid for 1 month of Platinum membership (on January 22)
- I downloaded and installed all parts using C3 and activated Sonar and played with it multiple times (on a machine connected to internet).
A few days ago Sonar went to DEMO mode while using it. Just without any apparent reason.
If this happens again to me, I will report this as bug and provide you with serial numbers shown on "About" page as suggested earlier.
Best Regards, Marek ------------------------ DAW: Sonar Platinum 64bit PE//C2D@3,0GHz//6GB 800MHz RAM//LCD 24'' Samsung //Focusrite Scarlett 8i6//Windows 10 Professional 64bit//Toontrack SD 2.4 x64//NI Scarbee Vintage Keys//NI Alicia's Keys//112db Redline Reverb//Voxengo plugins//EWQL Composer Cloud
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 4:43 PM
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Hi Dan
I did use a current internet connection to authorize. I plugged my DAW into the internet and used CCC. Are you telling me that if I authorized through CCC (which I did when I installed), I have to permanently remain on line? Even If I paid for the whole year?
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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Gerry
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 4:56 PM
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Not sure if this is relevant or not whilst working on a project the CC Icon appeared in the lower part of my screen I saved and closed Platinum and there was the CC open. Most strange I am also on monthly. This happened within the last hour.
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Splat 
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 5:18 PM
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stonehedge
Hi Dan
I did use a current internet connection to authorize. I plugged my DAW into the internet and used CCC. Are you telling me that if I authorized through CCC (which I did when I installed), I have to permanently remain on line? Even If I paid for the whole year?
I didn't see him telling you this. Did Dan's instructions (#19) resolve the issue for you?
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 5:58 PM
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[I didn't see him telling you this.
Did Dan's instructions (#19) resolve the issue for you?
No Not until I get clarification that anyone who is NOT permanently on line has to install that way
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 6:16 PM
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Hi stonehedge,
Yes, if your Sonar system is not connected to the internet you will need to use the offline authorization option.
Thanks! Daniel Cate [Cakewalk]
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 6:35 PM
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Thanks Dan
I was connected to the internet when I installed and launched.
I will give that a try however. Just confused that every time I launch the CCC it fixes the problem till I power down. Did I miss the post about this somewhere?
Regards
Ed
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 7:22 PM
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Hi Ed,
I just PM'ed you. Please contact me and we'll try and do some diagnostics. Once you have successfully authorized SONAR either by connecting to the internet from your main system OR by following the offline auth process, there is no further need to be online. Its a one time process if you have purchased an annual membership.
If that is not the case then something is not working properly or your membership information is incorrect.
Please contact me and we can figure it out.
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Keith Albright [Cakewalk]
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 8:31 PM
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Ed,
As Noel said we'll look into this. Way it's supposed to work is that an annual purchase should never revert to demo.
Apologies on the frustration this is causing. Rest assured we'll address this very soon.
Keith
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pollo832
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Re: Sonar Platinum switches to Demo mode while working
February 03, 15 10:45 PM
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Just as a note to the people working on this issue, the problem has not returned on my system, But ready In case it does.
Thanks
Tom
Sonar Platinum | Windows 7 Professional sp 1 | Intel xeon e5520 (2 processors) |16gB Ram | Nvidia Quadro Fx 580 |Lynx Aurora 8 | Lynx AESe 16 |
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
February 04, 15 0:57 PM
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Thank you Cakewalk for your quick response and attention to this.
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