After long layoff from SONAR - I can't simply register and activate my SONAR 8 Producer

Hi All,
 
I took a big break from DAW but now I need it and just tried installing it from my original install discs.
 
But when start SONAR 8 (running it under ADMIN) and enter the serial number to start the registration process I get the following:
 
"This serial number has already been registered but it appears to be registered to another customer. 

If you purchased this product third-hand, unfortunately our licenses are non-transferable. We apologize for the inconvenience. If this is the case, we recommend contacting the seller for a refund. Our official list of qualified Cakewalk dealers can be found athttp://www.cakewalk.com/Dealers 

If you purchased this product through an official Cakewalk dealer or through Cakewalk directly, you may be receiving this message in error. Please contact Cakewalk Customer Service for assistance. Our official contact information can be found athttp://www.cakewalk.com/Support/Contact"
 
Now, I don't know about you guys but there was a time when Calkwalk had tons of issues with registering folks on their Forums platform (forum.calkwalk.com) , their site (Calkwalk.com) and their store (store.calkwalk.com). I remember how intuitive the whole registration process was in addition to them attempting to move all their registered users to a new platform.
 
I don't know if that's the problem, but I have a reciept of my purchase, but ever single Calkwalk phone number i try to call says they are not answering the phones any longer! What kind of company refuses to take phone calls from their customers? I submitted an email to support and got a note that they would possibly get back to me in 3 days!
 
Is Cakewalk going out of business? If they are not, IMHO they are definitely on their way with this type of customer service.
 
So, the issue remains. I own the product, but Cakewalk is refusing to activate my product.
 
Anyone have a suggestion other than wisecracks like  "buy another product?" That's pretty obvious...
I have lots of mixes i need to export out of this program.
 
Any suggestions appreciated.
 
-bob
 
 

.

Zargg71
Hi. You only need to register it once. Just install SONAR 8, and use your serial number. Hope it helps.
All the best.

And you should be able to find your account number on your account page.
Hope this gets you going.

And if you used another email address earlier, this might be of help: https://www.cakewalk.com/My-Account/Account-Troubleshoot?IsBranded=StantonDJ&Branding=.content%20%7B%20width%3A%20650px%3B%20%7D
 

soens
Make sure your registry is cleared of any Sonar entries before reinstalling.

how would i go about clearing my registry? 
 
I'm running Win 7 - 64 bit OS

you need to set the program to administration to get the activation code to work sometimes but there may be issues with other soft synths activation, so after activation of the code you may need to reverse to no admin to run for an activation codes for soft synths...  

Clearing the registry requires regedit in the start menu. Then search the entire registry for sonar. Delete each entry found so no reference to Sonar exists.

It sounds like you may need to update your account login too. There is now one sign in for everything.

You may also want to PM an administrator about all this

glenn ayerst
Hopefully Zargg is out there and will see this.
Zargg replied saying"Hi. You only need to register it once. Just install SONAR 8, and use your serial number. Hope it helps.
All the best."
Question: When I install Sonar X2 on my laptop it brings up the registration window which asks for the serial number (already populated) and asks for the code.  Do I reply "register later" if I have already registered it?
To further confuse the issue...cakewalk site shows No Products for me when I login so I can't get the code from there.
I know I Registered it because I have been using it on my main PC for 2 years approx.
 
Please and Thank you for any help you can provide.
Cheers

Hi. scook gave you the correct answer. Follow the instructions at http://forum.cakewalk.com/FindPost/3148924 and you should be good.
Hope you get it working.
All the best.