Problem with ASIO driver ( Quad Capture )

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Fabio Rubato
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Re: Problem with ASIO driver ( Quad Capture ) 2017/05/21 07:06:37 (permalink)
It's not all that strange. I had this issue with my Quad Capture for over a year. Posting on the forum, contacting Roland support did not fix this issue...and given that Roland stopped updating the driver, no fixes from their end. Only work-arounds. Driver not found, close Sonar, turn off QC, and turn back on, restart Sonar and usually all good. However on a number of fairly frequent occasions, Sonar would drop it during work on a project...usually when inserting a plug-in, and I'd have to save the project, close it, turn of QC blah blah. Very unstable and frustrating.
 
The other issue was when closing Sonar, the QC driver would, on many occasions, hang on the system. I'd have to go to Task Manager and manually close it, but more often than not, it would take minutes - up to 8 - before windows released it. 
 
The only way I solved it the whole sorry process, was to buy another interface - my RME UFX. I have never had this issue of Sonar not finding the audio driver. On occasion, the driver would hang in Sonar after a crash usually, or if it's not playing with a plug-in well but going into Task Manager and manually closing it, would have windows releasing it almost straight away. 
 
My QC is now used for play back of wave/mp3's, net audio etc. 
 
The only issue I'm continuing to experience with my RME and Sonar, is that placing plug-ins on a bus, will on occasion, cause an audio loud protest/spack attack. I have to then save the project and restart and it's then all good. No-one, RME, Sonar, Noel, Forum, waves, FabFilter - not just these plug-ins...even Cakewalk plug-ins -  have solved this issue...but this is another forum topic which is pretty useless as no-one can solve it. Maybe making some negative noise about it and threatening to move to Pro Tools will get some answers? hahah. 
 
Good luck with the Quad...you're going to need it. I'm sorry I ever bought it in the first place. I hope you don't have to do buy another card, but I have not for one moment regretted buying the RME...except when an XLR plug got stuck in it...still in there.:-(
 
 
 
 
 
 

Sonar: Platinum, (X3e) - x64 
PC: Win10 Pro 64;
Computer: Gigabyte Z68X-UD3R-B3; Intel i7, 2600k @ 4.2 (8 Cores); 16 GB Corsair Ram;
Visual Card: Gigabyte GTX 580;
Audio Interface: RME UFX;
Monitors: Adam A77X, Sub8;
Midi Controllers: Komplete Kontrol S88,  Novation Bass Station 2; NI Maschine Mk 2; 
Other Hardware: Joe Meek Twin Q Dual Studio Channel;
Mics: RODE NT2-A, ASTON Spirit 
 
Latest Song: Lay Down Before the War

#31
ebibault51
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Re: Problem with ASIO driver ( Quad Capture ) 2017/05/21 21:33:35 (permalink)
The Quad-Capture is a very low latency device. But I have had some issues (dropouts and sometimes driver not found) after switching to Platinum and Windows 10 (I think it was at the same time). Before Windows 10, the Roland documentation seemed to say that you should use WDM/KS. Since Windows 10, it seems that ASIO is now the recommended mode.
 
The problem was solved like this: I tried to install ASIO4ALL, it was better but not perfect. Then I uninstalled it and that forced the QC parameters to reset and I had no problems anymore.
 
Recently, I bought and installed Band-in-a-Box, then updated SONAR Platinum, and the issue came back (in SONAR). In SONAR parameters, I could see an enormous value for the latency given by the device. I tried the same solution as before and that worked! Maybe I should try the AUD.ini renaming method the next time, it seems to be a more simple solution.

SONAR Platinum - Intel i5-3570 @ 3,40 GHz, 4 cores - 16 GB RAM - NVIDIA GeForce GTX 660 - Windows 10 (64 bits) - Roland QUAD-CAPTURE (ASIO mode) - Roland JUNO-G - Roland A-300PRO - AKAI MPK mini
#32
pfl
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Re: Problem with ASIO driver ( Quad Capture ) 2017/05/24 02:15:25 (permalink)
I run a VS-100 with an OctaCapture expansion.  I had multiple issues with the drivers not loading in Platinum and all of my standalone programs after a Windows update.  I did multiple uninstall/reinstalls to let Windows reload the drivers without any luck.  One program would load and work, another would not.  I'd close and reopen a program and have to start all over again.
 
I set the sample rate to 48K and did one last uninstall/reinstall of the Roland drivers.  That didn't help.  I opened the Device Manager in Windows, expanded the Sound, Video, and Game Controllers, scrolled to the VS-100 and disabled it.  Windows told me I had to reboot for the change to take effect.  I did, then went back into Device Manager and re-enabled the VS-100.  The only issue I had after that was Toontrack's EZ Mix wouldn't run standalone at 48K.  I've since found out that EZ Mix will only run at 44.1 in standalone.
 
It's been a couple months and the drivers are still holding.  I have no idea why disabling and re-enabling the VS-100 in Device Manager worked when everything else failed.  I'm pretty happy it did, because I was at the point of pricing out other soundcards.  Hopefully, this might help someone who is at that point.
#33
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