Hey guys.
Please don't take this the wrong way (and sorry it's so long):
I have Cakewalk registrations (for various products) on two email accounts.
The first account never worked... no registration emails... no order confirmation emails... no mailing list emails...
The second account always worked fine.
About a month ago, the first account started working, and the second account stopped.
I called both email service providers (one a local isp, and the other a web hosting service)... both have (and have had) server-based spam filters over the entire time.
My ISP, which is small and friendly, readily admitted to an update to their spam filter... this somehow made my failing account work.
My web hosting service, which large and unfriendly (but cheap), didn't offer any suggestions, but I imagine it's something similar... causing my formerly working account to stop.
A little background (non-meant to be arrogant or elite... just factual):
I do this for a living (internet/email/isp interfaces/web servers - for 4 years now), and I interface with hotmail, aol, yahoo, vanilla-pop mail servers, exchange servers, vpn servers, small and large isps, earthlink, gmail, etc...
In the past 4 years, the spam wars have taken off, and it's everywhere.
There are dozens (or more) client-side spam filters that you can get free or buy to put on your local machine... you control them.
There are several dozen server-side/client-facing spam filters that you can also configure.
There are dozens of server-side/client-hidden spam filters that you do not see and cannot configure.
The first two are of little concern, and they're really there to help you filter this and that. They have wildly different levels of usefulness and reliability, and I generally turn them all off and don't install anything client-side.
The third one, however, is the problem.
This software is updated frequently... new versions... new patches... it's unbelievably fast, because it's a new-ish technology and everyone wants to be the best.
Companies may (or may not) even tell you one is in use, and they'll very likely not tell you which one.
If you're on a small isp, and they are nice, they MIGHT tell you one is being used (like my isp), and they might even tell you the basic configuration technique. On extremely RARE occasions, they'll let you tweak for this or that mailserver (like Cakewalk's server), but in 4 years I've only gotten that ONCE, and I've interfaced with dozens of them about this very topic.
If you're on a big isp (aol, earthlink), they probably won't even talk to you about it... I've never gotten them to tweak anything for me... not once. They have too many customers, and tweaks to spam filters on a user basis are manual... it just can't really be done in a costly and maintainable way.
AOL, for example, is particularly bad in the last year, and sometimes throws things on the floor, and other times keeps the email for days before giving it to you.
If you can get your ISP to tweak your settings now, and it starts working, the next update/patch or zealous admin might break it again... seen this.
If Cakewalk changes it's email heading to say something that doesn't "look" like spam, that may work for some, and break others, and again it relies on the settings being permanent (on the filter), and they aren't.
Partnerships between companies and ISPs is a great idea.
However, we've also tried this and it's VERY difficult to get them to listen, even if you are corporate and have power and money.
Some of them even want money to do it... one in particular actually said they would if we started using their companies servers (hmm... who could that be?).
I know this is long, and slightly OT for this thread, and I apologize.
I also am not trying to be flaming or anything. I know it's annoying... I really do. I see it at least weekly, and it makes my job periodically quite annoying (though I'm getting used to it).
I just really don't see any solution right now, and I really don't think it's Cake's fault, at least not entirely.
Email, after 4 years, is less reliable (from where I stand now) than 4 years ago, but I also rarely ever get spam.
Take care,
- zevo
post edited by inmazevo - 2006/11/01 19:51:39