krizrox
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I don't even know where to begin :-(
In the past 24 hours, I have received the following:
Sonar crashing almost every 5 minutes. I'm talking BSOD here which takes the entire PC down with it. 8-10 tracks of audio. Nothing that involved.
Then I get the disk may be full errors
Then I get a bunch of these:
A fatal error has occurred
Module C:\Program Files\Cakewalk\Sonar 6 Producer Edition\SONARPDR.exe
Exception code: c0000005
Address: 00B blah blah blah
Sonar is about to exit abnormally (boy you got that right!).
I had problems before but not like this. Here's the scoop: I recently rebuilt MY PC from the ground up using an Intel mobo, dual core processor, new graphics card, 2GB RAM, two new SATA hard drives, new Creamware Scope card, power supply the whole kit and kaboodle.
When Sonar works, it works as good as before. Not better. About the same. I did notice an improvement in processor usage. That's cool I guess. Except now it crashes every 5 minutes. I'm sure it's a system config issue because on my old system, it never actually crashed - just wiggled and sputtered lot.
If anyone has anything worthwhile to say that might have a bearing on this, I'm all ears (er... eyes :-)
I'm sure I'll get it stabilized (at least I hope so) but this is not good.
Larry Kriz www.LnLRecording.com www.myspace.com/lnlrecording Sonar PE 8.5, Samplitude Pro 11, Sonic Core Scope Professional/XTC, A16 Ultra AD/DA, Intel DG965RY MOBO, Intel Core 2 Duo E6600 2.4GHz processor, XFX GeForce 7300 GT PCIe video card, Barracuda 750 & 320GB SATA drives, 4GB DDR Ram, Plextor DVD/CD-R burner.
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DonM
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RE: I don't even know where to begin :-(
February 09, 07 9:20 PM
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I hate when these 'sniper' crashes happen - you can't figure out where the thing(s) is or are. Sorry to hear about the problems - hang in there.
-D
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eratu
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RE: I don't even know where to begin :-(
February 09, 07 9:22 PM
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Hey Larry, did you do a full, fresh install of Windows... from scratch?
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fastgokart
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RE: I don't even know where to begin :-(
February 09, 07 9:22 PM
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I am no expert, but I will tell you last time I had issues that like that it turned out to be I had a bad stick of RAM. Just a thought, but perhaps you could try to run RAM tests. I am sure that other smarter people with chime in soon.. 
post edited by fastgokart - February 09, 07 9:44 PM
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JDA
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RE: I don't even know where to begin :-(
February 09, 07 9:31 PM
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Larry,
Sorry to hear your troubles and I sure hope you get it solved quickly.
Regards, JD...
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ohhey
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RE: I don't even know where to begin :-(
February 09, 07 9:31 PM
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ORIGINAL: fastgokart
I am no expert, but I will tell you last time I had issues that like that it turned out to be I had a bad stick of RAM. Just a thought, but perhaps you could try to run RAM tests.
I am sure that other smarter people with chime in soon..
I would say it is a hardware problem and would also guess memory, maybe the BIOS settings are too agressive for the memory speed. I would see if there is a preset in the BIOS for "safe" or "defult" and set that. If that doesn't work try running on one stick of memory if there are two. If they are unmatched make sure the slowest one is in the first slot, then reset the BIOS is let the motherboard "test" them again.
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John
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RE: I don't even know where to begin :-(
February 09, 07 9:32 PM
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Check on trojans and spy-ware as a possibility.
Then check what is being loaded on start of windows.
Remove anything you don't need to run your system.
A fresh reinstall of windows may be the only way to get a stable DAW.
Best
John
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manthe
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RE: I don't even know where to begin :-(
February 09, 07 9:38 PM
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ORIGINAL: krizrox
In the past 24 hours, I have received the following:
Sonar crashing almost every 5 minutes. I'm talking BSOD here which takes the entire PC down with it. 8-10 tracks of audio. Nothing that involved.
Then I get the disk may be full errors
Then I get a bunch of these:
A fatal error has occurred
Module C:\Program Files\Cakewalk\Sonar 6 Producer Edition\SONARPDR.exe
Exception code: c0000005
Address: 00B blah blah blah
Sonar is about to exit abnormally (boy you got that right!).
I had problems before but not like this. Here's the scoop: I recently rebuilt MY PC from the ground up using an Intel mobo, dual core processor, new graphics card, 2GB RAM, two new SATA hard drives, new Creamware Scope card, power supply the whole kit and kaboodle.
When Sonar works, it works as good as before. Not better. About the same. I did notice an improvement in processor usage. That's cool I guess. Except now it crashes every 5 minutes. I'm sure it's a system config issue because on my old system, it never actually crashed - just wiggled and sputtered lot.
If anyone has anything worthwhile to say that might have a bearing on this, I'm all ears (er... eyes :-)
I'm sure I'll get it stabilized (at least I hope so) but this is not good.
The last time I did a system rebuild/upgrade, I had some similar issues. It did turn out to be RAM issues, but not bad RAM. Essentially, I had to tweak the BIOS settings for RAM speeds, timings, etc. Basically, I had to scour forums related to my motherboard until I started piecing it all together. I finally came across some threads that talked about similar things and suggested RAM settings to fix it. After some trial and error, I finally locked down some settings that made everything absolutely ROCK-SOLID! It was really amazing.
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Dave Modisette
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RE: I don't even know where to begin :-(
February 09, 07 9:39 PM
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What it's taken for me is a Format C: and a clean install of Windows. I then installed SONAR and tested with as little other hardware installed as possible. IOW, no USB, no Network. Just my video and sound cards and that's it. Once I know that SONAR is running right. I add one new piece of hardware and test SONAR again. Maybe even reboot and test just to make sure I wasn't just lucky. I add the hardware from the most important to the least important and set a restore point before I add anything. Lather, rinse, repeat.
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holderofthehorns
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RE: I don't even know where to begin :-(
February 09, 07 9:43 PM
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Next BSOD, write down the codes on the first 2 lines at the top of the screen. They will be something like (0x0000003E, 0x00000000, 0x00000000, 0xf00000ed) including the parenthesis. Surf to Microsoft.com and find the Knowledge Base. Search for the first or last number in that group. They will give you a real good idea of what exactly is causing the crash. If you change the piece of hardware that they point to, I bet your crashes will stop. If your BSOD goes by too quickly, you will have to change the default behaviour to "Not Reboot on failure." This is found in: Right Click on My Computer | Properties | Advanced |Start Up and Recovery. -------- In the above example, I would search for "STOP 0x0000003E". -------- PS. I do this for a living. That's what I would do if you hired me to fix it.
post edited by holderofthehorns - February 09, 07 10:07 PM
Eric Anderson HolderOfTheHorns - It's a Viking thing.
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Brandon Ryan [Roland]
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RE: I don't even know where to begin :-(
February 09, 07 9:44 PM
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I had the same gut reaction as Don - bad RAM. The times I've had catastrophic failure on a relatively clean system have often turned out to be RAM. Bad and/or damaged RAM makes your computer do crazy things. How does the system run other than SONAR? Do other applications crash? Anything relatively intensive you can try other than SONAR? Is this a fresh Windows install after the new hardware rebuild? If not, and you have the time and patience, you might consider lobotomizing and reinstalling everything (i know it sucks). Major hardware changes and using the previous hardware's Windows install always give me the willies. Other than that you could try simplfying your system. Maybe pull the Scope and try it with internal onboard soundcard just to check for stability. Ohhey had a good point tooo with double checking your Bios settings...maybe something is set out of line. At any rate, I hope you get things sorted soon. Let us know.
post edited by Brandon Ryan [Cakewalk] - February 09, 07 10:07 PM
"The sky above the port was the color of television, tuned to a dead channel." WG SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
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keith
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RE: I don't even know where to begin :-(
February 09, 07 9:49 PM
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As usual... cakewalk staff working late on a Friday...  Larry, before you do anything else, I'd check all connections. You said you just put this monster together, right? A loose connection here or a bad seating there can wreak all sorts of havoc, esp. with things like disk connectors, DIMM slots, etc. Here's what I'd do: 1.) Open up the box: a.) check every cable connection -- does it look like it's on there all the way? b.) check every expansion card -- is the card in the slot all the way, at the right angle? c.) after that, remove both memory DIMMs, and put them back in ensuring that their in the slot all the way and the locks on the side are securely tightened Give that a roll... if it's still crashing: 2.) Get a copy of memtest (http://www.memtest.org), and run that; will take a little while to run to a sufficient level 3.) Run a disk check on your system drive -- a system drive with bad sectors can wreak havoc, at least in my experience with failing drives in the past
post edited by keith - February 09, 07 10:13 PM
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Brandon Ryan [Roland]
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RE: I don't even know where to begin :-(
February 09, 07 9:52 PM
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ORIGINAL: keith
As usual... cakewalk staff working late on a Friday...
Larry, before you do anything else, I'd check all connections. You said you just put this monster together, right? A loose connection here or a bad seating there can wreak all sorts of havoc, esp. with things like disk connectors, DIMM slots, etc.
Here's what I'd do:
1.) Open up the box:
a.) check every cable connection -- does it look like it's on there all the way?
After that, remove both
 Good advice here - first things first.
"The sky above the port was the color of television, tuned to a dead channel." WG SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
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mr. moon
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RE: I don't even know where to begin :-(
February 09, 07 9:54 PM
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ORIGINAL: krizrox
In the past 24 hours, I have received the following:
Sonar crashing almost every 5 minutes. I'm talking BSOD here which takes the entire PC down with it. 8-10 tracks of audio. Nothing that involved.
<snip>
I'm sure I'll get it stabilized (at least I hope so) but this is not good.
It's OK, we've all been where you're at now, we've survived, learned something, and grown from the experience... Sounds like a hardware issue to me too. Start troubleshooting by checking all cables & connectors (including memory seating), system temps of CPU and MB, and resetting the BIOS to default/non-aggressive settings appropriate for your components, and then by running the following test utilities, in the following order (each for several hours or until the errors start): 1. Memtest86 v3.2 (link) 2. SiSoft Sandra 2007 Lite (link to main info website) I have used the burn-in wizard to figure out problems with MBs, CPUs, and memory, and there are other modules within it to help find problems. Then post the results. Good luck!! -mr moon
post edited by mr. moon - February 09, 07 10:17 PM
Intel Core 2 QUAD Q6600 4 GB 800MHz DDR2 RME FireFace 800 Windows 64 Pro "...Think outside the box as you mix within!" -mrmoon
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keith
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RE: I don't even know where to begin :-(
February 09, 07 9:55 PM
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ORIGINAL: Brandon Ryan [Cakewalk]
Good advice here - first things first.
Unfortunately, I mistakingly fired off the post before I was done... I edited for other things to look into...
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PeteNova
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RE: I don't even know where to begin :-(
February 09, 07 10:02 PM
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Ok-I don't want to make a claim that proves to be groundless BUT, my system was running crash and problem free with 6.2 until I installed the free Antress plugins that were hot on this forum a few days ago. Immediately after I installed them I got crashes. I deleted all of them and am still getting crashes so I don't know if there's any connection with those plugins or not. All I know is that before I installed them I had no problems, now I'm getting fatal error messages and crashes. What a drag!
Anyone else had problems after installing these plugins?
pete
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eratu
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RE: I don't even know where to begin :-(
February 09, 07 10:03 PM
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Damn, this is a good forum. Glad I came here from Cubase. :)
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holderofthehorns
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RE: I don't even know where to begin :-(
February 09, 07 10:19 PM
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Again, the Blue Screen has only one purpose: to tell you exactly what is wrong.
Eric Anderson HolderOfTheHorns - It's a Viking thing.
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Jim Roseberry
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RE: I don't even know where to begin :-(
February 09, 07 10:21 PM
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Have you verified/tested that your RAM is absolutely 100% compatible with the new motherboard?
FWIW, Buying quality RAM and a quality motherboard (alone) is not a guarantee of a perfect match.
Also, if you're experiencing flakey (unexplainable) type issues, another common culprit is the motherboard.
Many folks assume that if Windows fires up without crashing... that everything is OK.
Kriz, I'd suggest running Memtest and Sandra to 'stress-test' your system components.
If Sonar is going down that hard/often, there's a deeper underlying issue.
If not solved, that problem will follow you to any other DAW software.
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Brandon Ryan [Roland]
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RE: I don't even know where to begin :-(
February 09, 07 10:23 PM
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ORIGINAL: holderofthehorns
Again, the Blue Screen has only one purpose: to tell you exactly what is wrong.
Hey Eric, Your advice is definitely good and certainly a good way of tracking down the culprit. I have to say though that there have been times where I find the error code and I know what is malfunctioning, but I don't know why or how to fix it..which results in "wipe it clean - start over". This may be due to a lack of knowledge when it comes to some aspects of the inner workings - or maybe a lack of patience (or both). And sometimes, on really flaky systems, the BSOD actually shows different crash addresses each time. Then you know something is REALLY wrong. 
post edited by Brandon Ryan [Cakewalk] - February 09, 07 10:45 PM
"The sky above the port was the color of television, tuned to a dead channel." WG SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
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mr. moon
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RE: I don't even know where to begin :-(
February 09, 07 10:27 PM
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ORIGINAL: Jim Roseberry
Kriz, I'd suggest running Memtest and Sandra to 'stress-test' your system components.
If Sonar is going down that hard/often, there's a deeper underlying issue.
If not solved, that problem will follow you to any other DAW software.
Whoo-hoo!! ...My advice to a tea. Great minds think alike, eh??!! right? ...Ummm? ...oh, nevermind  -mr moon
Intel Core 2 QUAD Q6600 4 GB 800MHz DDR2 RME FireFace 800 Windows 64 Pro "...Think outside the box as you mix within!" -mrmoon
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manthe
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RE: I don't even know where to begin :-(
February 09, 07 10:28 PM
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ORIGINAL: Jim Roseberry
Have you verified/tested that your RAM is absolutely 100% compatible with the new motherboard?
FWIW, Buying quality RAM and a quality motherboard (alone) is not a guarantee of a perfect match.
Also, if you're experiencing flakey (unexplainable) type issues, another common culprit is the motherboard.
Many folks assume that if Windows fires up without crashing... that everything is OK.
Kriz, I'd suggest running Memtest and Sandra to 'stress-test' your system components.
If Sonar is going down that hard/often, there's a deeper underlying issue.
If not solved, that problem will follow you to any other DAW software.
I concur, and as I mentioned earlier, I would HIGHLY recommend tweaking your BIOS's RAM settings before resorting to buying new hardware or wiping your system again.
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holderofthehorns
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RE: I don't even know where to begin :-(
February 09, 07 10:29 PM
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Eric Anderson HolderOfTheHorns - It's a Viking thing.
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Brandon Ryan [Roland]
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RE: I don't even know where to begin :-(
February 09, 07 10:33 PM
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ORIGINAL: holderofthehorns
Could be...
Anyway, here is the page to search for STOP errors:
http://search.microsoft.com/results.aspx?q=Stop+0x+%28site%3Ahttp%3A%2F%2Fsupport.microsoft.com%2F%29&l=1&mkt=en-US&FORM=QBME1
If the STOPs are the same number, over and over, then you got 'em.
If it's different every time, then you are back to your gut feelings and pulling parts off until it goes away.
Good link to have and one perhaps to even bookmark. Funny how there can be so much good, and yet differing, advice. Larry's head may have exploded by now...hope we hear form him again. 
post edited by Brandon Ryan [Cakewalk] - February 09, 07 10:54 PM
"The sky above the port was the color of television, tuned to a dead channel." WG SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
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holderofthehorns
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RE: I don't even know where to begin :-(
February 09, 07 10:33 PM
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And yes, bad ram or bad ram settings in the bios are the first thing to check.
Reseat every connector, as stated above. (This includes the CPU too.)
Note: My 400 Ram caused blue screens until I set the Asus Bios to 300. Boot screen still says 400 !?!? But now it is stable.
Eric Anderson HolderOfTheHorns - It's a Viking thing.
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eratu
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RE: I don't even know where to begin :-(
February 09, 07 10:35 PM
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ORIGINAL: Jim Roseberry
Kriz, I'd suggest running Memtest and Sandra to 'stress-test' your system components.
Bingo! If you've installed everything (including the OS) from scratch and you are having issues, a good Memtest and Sandra pounding will reveal much. Also, I forgot to mention the power supply. I've had that happen to me where a seemingly good power supply causes wierd crashes. When all else fails... buy a new premium power supply. All my DAW builds now have premium grade power supplies. Spare no expense on them.
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mr. moon
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RE: I don't even know where to begin :-(
February 09, 07 11:07 PM
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Wow... I must be on everyone's ignore list...  Oh well, good luck anyways. -mr moon
Intel Core 2 QUAD Q6600 4 GB 800MHz DDR2 RME FireFace 800 Windows 64 Pro "...Think outside the box as you mix within!" -mrmoon
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Paul G
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RE: I don't even know where to begin :-(
February 09, 07 11:26 PM
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Bad RAM stick. I've had that happen too. My latest debacle turned out to be decreased voltage on the 5v rail of the PSU. Everytime it was different symptoms. What brand of PSU did you put in, Larry? Mine was an Antec True Power II. I've since learned that they have had lots of problems with these. Hang in there. Paul
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Paul G
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RE: I don't even know where to begin :-(
February 09, 07 11:28 PM
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ORIGINAL: eratu
All my DAW builds now have premium grade power supplies. Spare no expense on them.
Which brand are you using now? Thanks. Paul
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eratu
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RE: I don't even know where to begin :-(
February 09, 07 11:45 PM
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ORIGINAL: Paul G
ORIGINAL: eratu
All my DAW builds now have premium grade power supplies. Spare no expense on them.
Which brand are you using now? Thanks.
Paul
SilverStone and Seasonic are my favorite now. GREAT for workstations, DAWs, etc.
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