panup
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Jamaica Plan + RME UFX = lost connection to audio interface. *FIXED in next update*
In the last week SONAR has lost connection to audio interface several times. Today it happened in a dead simple project with just two tracks and one master bus while I closed Digicheck during recording. Has anybody else seen Jamaica Plan losing connection to ASIO driver? I mean it stops playing audio but playback cursor is still moving forwards and you can't stop it. The only way to get out is to terminate SONAR process in Task Manager. If I turn power off and back on from UFX, SONAR sees that new audio interface has been detected and asks what to do. Clicking Yes does not heal the problem nor stop playback as the dialog claims. I have made no changes to the system after installing Jamaica Plan. Before that the last time I saw this issue was so far in the past that I don't remember the year... 2012 maybe. If I'm the only one with this issue then I have to check my system hardware. :/ My RME UFX is connected via USB. EDIT: Edited subject.
post edited by panup - 2015/11/10 10:23:46
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Adq
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 15:24:34
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Yes, I saw it couple times with my Focusrite Scarlett 8i6. I updated my drivers to the latest beta simultaneously with installing JP (and upgraded my PC as well), so I thought that new drivers did it. New drivers give 16 samples buffer option and of course I couldn't resist to try it. This was first time I saw behavior that you described. But after that I saw it one or two times with normal buffer, always right after I changed it. But I was still thinking that it is because of beta drivers. But if you can see it with completely different interface, well you know what does it mean :)
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Zargg
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 15:47:40
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Hi. I have the Ucx, not the Ufx, but have not had any issues with lost connection or any other issues for that matter. Mine is connected via usb as well.
All the best.
Ken Nilsen ZarggBBZWin 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
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slumbermachine
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 15:57:15
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YES! I've had this also with the Roland Quad capture. I will sometimes lose the audio. I removed all other usb devices just assumed it was some usb bus issue, but maybe this is related to JP update. Windows still sees the device, but Sonar can't find it. Rebooting the system fixes it, restarting Sonar does not.
post edited by slumbermachine - 2015/11/07 16:07:58
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Noel Borthwick [Cakewalk]
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 16:21:01
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I dont think this is related to your audio interface but its not impossible. Something crashed and SONAR was unable to recover. Any plugins or control surfaces in use or anything special with the project?
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panup
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 16:32:58
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I don't have any control surfaces. AZ Controller is on the list, but In Port and Out Port are -- None--. Today crash happened in this simple project (i removed audio from track 1). SONAR was recording track 2. Demo project1 Just a couple minutes ago a different project: audio metronome did not start on record (it happens every now and then, though). I clicked stop and SONAR hang. This project has been very problematic in the last days. I saved it to a new folder but it didn't help much. Link to cwp file My Driver Settings: ASIO, 64 bit engine, 44100, Playback Queue 2, ASIO buffer 256, X Use Multiprocessing ENgine X Use MMCSS X Always Stream Audio Through FX _ Always OPen All Devicese _ Demove DC Offset _ Disable Input Mon
post edited by panup - 2015/11/07 17:01:31
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panup
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 17:20:03
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I removed AZ Controller from the Control Surfaces list. No crashes so far.
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gswitz
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 17:45:38
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I have a UCX and have not had this problem. I'm in Windows 10.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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panup
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 19:46:42
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Removing AZ did not cure the problem; still hanging but less often than before.
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tenfoot
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/07 20:54:29
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I had lots of problems with Jamaica Plain and my RME ufx, but also replicated the problem with my X32, so I dont think it has much to do with the RME drivers (it rarely does!). The audio engine would stop frequently, even on the simplest of projects. I do have 2 controllers attached (Roland A300 and Presonus Faderport), but they have never been a probem before Jamaica Plain. Nothing had changed except the update, and Ableton Live continued to run perfectly on the same system. I have rolled back to Ipswich and all is well. Thats the beauty of the new monthly releases. Even installing manually as I do, rolling back is painless and takes about 3 minutes. The new features were nice, but not at the expense of stability. I am hoping things will improve with the next update.
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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panup
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/08 11:21:39
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I rolled back to Ipwich, too. No playback problems so far.
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gswitz
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/08 11:37:26
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Do you know your hardware firmware version? Is it the latest? Windows PnP driver for Fireface UFX, 802, UCX, UC and Babyface/Pro, version 1.089.09/28/2015 driver_usb_win_1089.zip Windows Flash Update Tool for Fireface UFX, 802, UCX, UC, Babyface. Update to firmware revision UFX: 357/159/344/26, 802: 13/7/7/7, UCX: 46/240/27/10, UC: 123/135, Babyface: 223.10/06/2015 fut_usb_win.zip
post edited by gswitz - 2015/11/08 11:48:00
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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panup
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/08 12:35:31
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My driver version is 1.089 and hardware Revision is 357.
I replicated problem with older drivers, too.
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Klaus
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/08 15:48:20
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Maybe this will not solve your problem, but RME doesn't recommend enabling MMCSS except for some DAWs e.g. Cubase / Nuendo.
So disabling MMCSS in the UFX driver settings and in SONAR shouldn't hurt, I think.
Another try:
Reduce the available WDM Devices in driver settings to 0 (if you use the UFX in ASIO driver mode).
Best,
Klaus
SONAR Platinum ∞RME HDSPe AIO - Windows 10 64bit - Intel i7 2600K - 16 GB RAM
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bapu
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/08 15:53:51
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Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
Nope.
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panup
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/08 18:55:44
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Little change to the problem description: I think SONAR is NOT losing connection to audio interface but it crashes for some other, still unknown reason; maybe some untested combination of project settings or SONAR/system settings.
Today I have worked with the same projects than yesterday and there have been no crashes at all. The only change I made was rolling back from Jamaica Plan to Ipwich. I wait forward to see how the next update works.
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tenfoot
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 00:31:20
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☄ Helpfulby bapu 2015/11/09 01:27:46
bapu
Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
Nope.
If only they gave awards for the most insightful posts:)
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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Rob[at]Sound-Rehab
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 06:48:28
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panup
Has anybody else seen Jamaica Plan losing connection to ASIO driver? I mean it stops playing audio but playback cursor is still moving forwards and you can't stop it. The only way to get out is to terminate SONAR process in Task Manager. If I turn power off and back on from UFX, SONAR sees that new audio interface has been detected and asks what to do. Clicking Yes does not heal the problem nor stop playback as the dialog claims.
Since post #2 reports this for a different audio interface, we might be seeing one of those problems that have been there for a long time but only appear to a bigger audience after a major update ... Panup's description matches what I have experienced over the past 2 years - occasionally, and less frequently recently. Different interface (vs700, octacapture), though, but Sonar losing connection to the audio driver, playback rolling, meters jumping, but no sound ... if you manage to close, it hangs in task manager, usually requiring a reboot. Now with this showing up with RME interfaces, we get a good chance that Noel will track it down and provide another bunch of optimizations on top of that - so please, if you have reproducible cases, keep submitting them!
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
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gswitz
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 07:08:05
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I'm using the same driver and firmware versions that you are, Panup, and I'm not having a problem.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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mudgel
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 08:15:12
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I've got a UFX on Win 10 Pro x64 and no problems with Jamaica Plain.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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Rob[at]Sound-Rehab
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 11:16:52
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As Noel mentioned there could be something crashing that Sonar cannot recover ... what are the 3rd party tools(FX, VSTs) used in your troublemaker projects?
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
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Noel Borthwick [Cakewalk]
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 11:24:24
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One thing that sucks about X64 is that crashes on the main application thread can get swallowed up by Windows. i.e the exception never gets caught! So you never see the crash but then the app is left in a random unstable state. It makes it hard to find the root cause of issues like this. I suspect something like that here.
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Noel Borthwick [Cakewalk]
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 18:04:58
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☄ Helpfulby panup 2015/11/09 18:41:31
I think we may have found a repro for this issue. Dan found a root case that I was able to repro on my DAW at home with a UFX. The crash itself has nothing to do with the UFX :) CWBRN 31502: Hang/Crash occurs on audio export with some mains muted 1. Open any project in Sonar 2. Mute one set of main outs (in my case, outs 3+4 on US-366) 3. Open export dialog, choose "Entire Mix" (outs 1+2 & 3+4), wav file, 16 bit, then press "Export". Expected results: Sonar exports project as a wav file, with only output from "Outs 1+2" being audible. Actual results: Sonar crashes, and offers to send a crash dump to Cakewalk, which fails every time. The important part of the report is not muting the mains itself but clicking on the mains strip prior to the bounce. That results in the bad code path being executed. Essentially there was an out of bounds index in the UI causing a crash. However in X64 often the crash is masked and it looks like a hang since the app is now in a random state. Its VERY likely that the hangs you are seeing are related to this same crash. This is NOT a new issue to JP - I am able to reproduce this same crash even in X3 :) Anyway its fixed now.
post edited by Noel Borthwick [Cakewalk] - 2015/11/09 18:41:08
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John
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/09 19:19:04
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Very good news indeed. The constant attention to these issues is making CW the very best developer around!
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DeeringAmps
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/10 08:11:20
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What's been "fixed"?
CCC stills show Jamaica Plain 21.9.0.40.
I'm bringing the Cat into the office for some Win updates, Amp4 install, etc.
Do I install JP to the Cat or not?
I don't have time for a bunch of timing issues, etc.
It seems a lot of users have rolled back to 21.8...
Tom
Tom Deering Tascam FW-1884 User Resources Page Firewire "Legacy" Tutorial, Service Manual, Schematic, and Service Bulletins Win10x64 StudioCat Pro Studio Coffee Lake 8086k 32gb RAM  RME UFX (Audio) Tascam FW-1884 (Control) in Win 10x64 Pro
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panup
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/10 10:12:50
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It will be fixed in the next update.
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John
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/10 11:29:46
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DeeringAmps
What's been "fixed"?
CCC stills show Jamaica Plain 21.9.0.40.
I'm bringing the Cat into the office for some Win updates, Amp4 install, etc.
Do I install JP to the Cat or not?
I don't have time for a bunch of timing issues, etc.
It seems a lot of users have rolled back to 21.8...
Tom
And many more have had no issues with JP.
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JonD
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/10 13:17:38
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DeeringAmps
What's been "fixed"?
CCC stills show Jamaica Plain 21.9.0.40.
I'm bringing the Cat into the office for some Win updates, Amp4 install, etc.
Do I install JP to the Cat or not?
I don't have time for a bunch of timing issues, etc.
It seems a lot of users have rolled back to 21.8...
Tom
Noel explains it in his post above. Did you read it? The issue was not Jamaica Plain specific, but involved a specific set of circumstances and goes back at least to X3. The fix will be in the next update. If you're not experiencing the issue. then don't worry about it.
SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
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DeeringAmps
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/11 08:52:21
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"Anyway its fixed now."
Not until its in the CCC.
Just sayin'...
I read, and understood, Noel's post.
If you'll remember, a "beta" exe file was released on an earlier update.
When I read "fixed now", I thought maybe JP had been updated or possibly a new beta exe was available.
Thanks,
T
Tom Deering Tascam FW-1884 User Resources Page Firewire "Legacy" Tutorial, Service Manual, Schematic, and Service Bulletins Win10x64 StudioCat Pro Studio Coffee Lake 8086k 32gb RAM RME UFX (Audio) Tascam FW-1884 (Control) in Win 10x64 Pro
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wilnwil
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Re: Jamaica Plan + RME UFX = lost connection to audio interface. Anyone else?
2015/11/12 00:12:00
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SOLVED!! Was so sure my issues were Audio - turns out my midisport 4x4 drivers somehow got messed-up ... so after many hours of messing around on the audio side I thought I would unplug the midisport and voila Sonar JP is working fine. A bunch more playing then uninstalled/reinstalled the midisport drivers and everything is working fine again. Not sure what happened but looks like everything is solid again ... darn no new gear required ... yet! --------------- I have been having tons of issues and constant crashing with Sonar Platinum recently ... This post is sounding very related to my issues with my Presonus 2626. Things have been very solid until this JP release. Lately I open a project and make a couple of stop/starts and boom crash total freeze of Sonar - reboot required. Feeling very much like asio related and somehow tied to JP ... as its been great like I said until recently. So ... Any chance we could see a patch before the monthly release? As is I have to go backwards 1 or 2 versions to find something stable cause it's unusable right now for my setup.
post edited by wilnwil - 2015/11/18 02:05:03
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