• SONAR
  • Sonar Platiinum will not install on Windows 7 Ultimate 64-bit
2016/07/01 19:57:01
hoodsong
I have tried several times to install the latest build of Sonar Platinum (2016.06) on a clean install of Windows 7 Ultimate 64-bit. Every time I do, the installation stops and just hangs with no error message. I have all my drivers configured and tested and everything is running correctly. Here is my hardware configuration.
 
ASUS motherboard M3A32-MVP-MVP Deluxe
8 GB RAM
Western Digital SATA 1 TB Hard Drive (system drive)
Marvell RAID drive configured to RAID 0
External Seagate SATA drive in a USB 3.0 enclosure
2 Western Digital My Book external drives (one on the USB 3.0 port and one on a secondary firewire port) that I use to store system images)
PCIe USB 3.0 expansion card 2 port
Mackie Onyx Blackbird
Roland UM-One USB MIDI controller
OS Windows 7 Ultimate SP1 with all updates installed.
 
When I download Cakewalk Command Center and try to install Sonar Platinum, like I said it just hangs. I have to open task manager and stop the applications from there. When I do, it appears to corrupt my system. I've tried installing it after clearing the check mark on indexing that didn't work. I tried to install it with indexing on and that didn't work. Right now I'm at Windows defaults. If someone else has had this problem, I would love to know how you can fix it. I had installed it before and on the Windows 10 pro upgrade and it was working well until something updated and Sonar Platinum no longer worked correctly as I lost some of the functions of the Mackie Onyx Blackbird. I started getting audio dropouts and the software became unstable. I could no longer record off the right channel in mono, only the left. There were so many errors, I decided to just start from scratch and now it won't even install on Windows 7 Ultimate on a clean install.
 
 
2016/07/01 20:45:22
chuckebaby
have you made sure your all up to date on your windows 7 updates ?
I know you said you have but double check.
that is the first place to start. (windows update).
you may also find other threads helpful like this one:
http://forum.cakewalk.com/Solved-SONAR-201603-Install-Fail-m3393632.aspx
 
make sure your using the latest version of CCC
 
found here:
https://www.cakewalk.com/Command-Center
 

System Requirements

Windows for Cakewalk Command Center


Win 7, Win 8, Win 8.1, Win 10

Processor: Intel Core 2 Duo or newer

Memory: Minimum 2GB RAM

Disk space: 15 MB *

Screen Resolution: 1280 x 800 (1920 x 1080 recommended)

Internet connection required
 
 
also try running as Administrator.
check your video drivers ( a common issue to cause a crash)
check event viewer to see what's throwing off the crash.
2016/07/01 21:02:26
hoodsong
FYI the processor I'm using is an AMD Phenom II X4 965 3.41 GHz
2016/07/01 21:27:14
ampfixer
IS there a possibility that your raid configuration is messing with the installer? That's the only thing I can see that would be different from most people's systems.
2016/07/01 22:18:23
StarTekh
This motherboard requires this chipset driver : http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064
 
and the latest bios is here    
:https://www.asus.com/Motherboards/M3A32MVP_Deluxe/HelpDesk_Download/
 
M3A32-MVP DELUXE BIOS 2301
"1. Improve system stability.
2. Support new CPUs. Please refer to our website at:
http://support.asus.com/c...t.aspx?SLanguage=en-us
3. Enhace compatibility with some USB device."
 File Size759.15 KBytesupdate 2012/01/31
 
 
2016/07/01 22:19:33
StarTekh
do  the bios 1st !
2016/07/01 22:21:26
tomixornot
Regarding Raid 0 (Intel Raid), I've installed successfully Win 10 Pro, Sonar Plat, etc. 
2016/07/02 11:30:50
JonD
Maybe corrupt downloads?  Re-download CC, install (Run as Admin), reboot, then install (again, Run as Admin). 
2016/07/03 23:24:39
hoodsong
FYI the processor I'm using is an AMD Phenom II X4 965 3.41 GHz
2016/07/03 23:39:42
hoodsong
Thanks I had already done all of that and it did not work. I am in the process of going back to the Windows 10 Pro upgrade from a clean install of Windows 7 Ultimate. Although, I thought I would be good at just installing Sonar Platinum on a new system, I've heard that that won't work either as I only subscribe to rolling updates. Since this is a clean install I would need to either buy Sonar Platinum for life or buy buy it outright for the same price of $199.00. I guess all this time I paid for rolling updates just doesn't count.
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