I don't have much to offer in the way of the mysteries of Cakewalk's online support, sorry. I would suggest, however, starting a thread about the specific issue you're having. I know you said you have a workaround for the problem, but you may glean some novel insight from others who have experienced the issue (if there are any) and find perhaps more than a workaround. Good luck!

Duplicate post. My bad.
 

kevinwal
I don't have much to offer in the way of the mysteries of Cakewalk's online support, sorry. I would suggest, however, starting a thread about the specific issue you're having. I know you said you have a workaround for the problem, but you may glean some novel insight from others who have experienced the issue (if there are any) and find perhaps more than a workaround. Good luck!

Here's where I posted it, although perhaps I should have started here, first:  http://forum.cakewalk.com/Step-Sequencer-SwingTime-results-are-inconsistent-when-SavingLoading-patterns-m3325419.aspx

Brian, my apologies.  Upon re-reading your comments, I can see how a written word can be misunderstood and I didn't not mean to chuckle at your expense.  I hope you get things resolved.  I've enjoyed your mic posts as well.
Thanks and Merry Christmas.

mixmkr
Brian, my apologies.  Upon re-reading your comments, I can see how a written word can be misunderstood and I didn't not mean to chuckle at your expense.  I hope you get things resolved.  I've enjoyed your mic posts as well.
Thanks and Merry Christmas.

Thanks! I hope I have pretty thick skin, but sometimes I let that get too thin. :)

Back to the OP. Did you get your issue sorted? Has Cakewalk responded?

I got a response last night after 2 weeks of lodging a support ticket. Cake's reply included the following:
 
"I apologize for the delay in response. We've been inundated with emails lately which has caused our turnaround times to be much higher than usual." 
 
Hang in there, looks like they're clearing the backlog slowly but surely.
 
HTH

ampfixer
Back to the OP. Did you get your issue sorted? Has Cakewalk responded?

Unfortunately, no, but I've been so incredibly busy I've not worried about it so much. Maybe they'll hit me up this week. Thanks!

I don't understand why there would be any pushback against this perfectly legitimate post / gripe.  The OP has been polite, tried to help himself, and is asking a perfectly fair question about the product (of which service is included in the price). As such, any post which sheds light on the Sonar user experience is a good one.
 
OP -- hope you get sorted it. I've been there -- I've had CW take over 2 weeks, and then give an answer which  indicated they'd forgotten the original question. Please let us know when they finally get back to you.  

lingyai
I don't understand why there would be any pushback against this perfectly legitimate post / gripe.  The OP has been polite, tried to help himself, and is asking a perfectly fair question about the product (of which service is included in the price). As such, any post which sheds light on the Sonar user experience is a good one.
 
OP -- hope you get sorted it. I've been there -- I've had CW take over 2 weeks, and then give an answer which  indicated they'd forgotten the original question. Please let us know when they finally get back to you.  

Thanks! At this point, I've just abandoned the support help request. If they get back to me it's all good, but if not it's no sweat, either. I've learned to work around the problem, and my day is probably as busy as theirs.
 
I do hope in the near future that the new pricing structure has given way to some more gumption to bringing on a 24/7 support, or adding more resources.