vaughanphillips
I actually cannot believe that it can be so complicated to release a simple fix!

Sorry this does not help but as a developer I can tell you often what appears to be simple is actually the most complex. The main problem is probably not the fix it's finding out what the problem actually is.

In the meantime people think the company doesn't care etc... But believe me they are probably sweating it out. Often ignoring customer complaints is the best thing to do because that time is better off getting the issue resolved rather than engaging with multiple customers. Just a matter of resources.

Splat
Sorry this does not help but as a developer I can tell you often what appears to be simple is actually the most complex. The main problem is probably not the fix it's finding out what the problem actually is.

In the meantime people think the company doesn't care etc... But believe me they are probably sweating it out. Often ignoring customer complaints is the best thing to do because that time is better off getting the issue resolved rather than engaging with multiple customers. Just a matter of resources.

Having issue with identifying a bug does not make their lack of public response to this anywhere near excusable. And to suggest that ignoring their paying customers is the best line of action in the face of all of this is just plain wrong.
 
As far as I'm aware, there is no indication on the Z3TA+2 product page that the Mac version is currently hosed with an outstanding bug that is being worked on. Doing such does not take any developer bandwidth. Cakewalk has only appeared to acknowledge this issue at all in 1-to-1 emails with customers who are firsthand experiencing the issue.
 
Cakewalk has responded to at least one customer email (see this comment further up in this thread) stating that Z3TA+2 is currently only being maintained by a single developer (and that the majority of their development efforts is being directed to Sonar), so the "matter of resources" argument doesn't make sense.
 
Even ignoring their inability to resolve this from a programming perspective, the way they are handling it is disastrous and not characteristic of a software company.

Just received an email reply from Michael Hoover (President of Cakewalk):
 

Hi Zak,
 
Our marketing team will be sending out a message about this today, but I wanted to reply to you directly about the Z3TA+2 Mac issue.
 
We apologize that it has taken so long to get something out to you guys.  We are working on a fix and it should be available to you early April (next week).
 
Thanks for your patience and continued support.
 
Best regards,
 
Michael Hoover
President
Cakewalk

Thanks for posting!
 
PS - Care to ask you're new best friend Mr. Hoover whether they have any future plans for Rapture and Dimension Pro? ;)

Still no fix :( Ouch.

Glad to see it's not just me having this problem. I hope they release this so-called 'fix' next week as the President said!

Crossing my fingers!

zaknotzak

exbehave
I called and complained. The rep told me they only have one developer who works on Z3TA and that their priority is Sonar. He described the issue as "finding a needle in a haystack." I told him that if some random person on the internet can make a patch for registered software and then distribute it on a torrent site, they should easily be able to make some kind of fix for us paying customers. But I don't know anything about programming, so I can't really judge.

 
The most alarming thing about all of this is that Cakewalk is still currently selling the Z3TA+2 in the store. This entire debacle appears to stretch far beyond simply a programming issue.
 
Product management is either:
 
1) Unaware of the existence of this bug
2) Underestimating the criticality of this bug
3) Aware of the bug and how critical it is, but couldn't be arsed to yank it from the store and/or publicly release an expected timeline for fixing it
 
Each of these scenarios is shocking in its own way, indicating either a catastrophic breakdown in internal communication or a complete disregard for customer service.
 
It's really pathetic amateur-hour horse crap from an established software company.

I bought this useless plug in two months and waiting, same response and can't use the darn thing since I purchased it. They should give me my money back asap!! 
 

omnijess
I bought this useless plug in two months and waiting, same response and can't use the darn thing since I purchased it. They should give me my money back asap!! 

Those who have asked for their money back have been granted a refund.  Contact Cakewalk.
 

Same problem here.