pwalpwal
haha! but it's not about letting one of them, it's about please force one of them!

How long do you want Cakewalk to stay in business?  How much are you willing to pay annually to make sure they do?

pwalpwal
haha! but it's not about letting one of them, it's about please force one of them!

If you're going to force them to do anything - back to work dammit - Code like the wind.
(JK).

BobF

pwalpwal
haha! but it's not about letting one of them, it's about please force one of them!

How long do you want Cakewalk to stay in business?  How much are you willing to pay annually to make sure they do?

how does that relate to my extravagant statement? fwiw, all it takes is someone from qa or marketing to scan the forum at the end of each working day... a company not maintaining/managing its online presence...

How long do you want Cakewalk to stay in business?

so yeah, the people who work in marketing don't work in development (i hope!!!)

Hours are hours.  Everybody is hopefully being paid to do what they do.
 
 

BobF
 
How long do you want Cakewalk to stay in business?  How much are you willing to pay annually to make sure they do?

I want to believe. At this point, I have to ask myself why I should believe anything that Cakewalk says when it comes to service and support. Are they liars or unable to execute?
 
From April 2016:

 

Cakewalk

IMPORTANT: A note to our valued customers regarding support

Last updated on 8/3/2016
Due to the overwhelming response to our Lifetime Updates and SONAR OS X Alpha announcements, we are experiencing an unusually high volume of support requests, and as a result, our response times are longer than normal. We are taking measures to return our response times to normal, and appreciate your patience in the meantime. Remember, you can always use the Cakewalk Forums, other Support resources, or a plain old Google search to find a wide range of solutions. If none of those help you reach a solution, rest assured - we are committed to your satisfaction, and your case will remain open until we assist you.

 

Cakewalk

Oh no! All of our agents are booked!

We're sorry about that! We'll do our best to get more times available for scheduling calls as soon as possible. Please check back soon.

If I were to find myself that cynical about any company I do business with, I would move on to another.
 
These complaints aren't new.  Making the same complaints ad nauseam obviously isn't going to result in meaningful, positive change.
 
 

unable to execute, they're over-stretching, i blame the recent non-technical management

pwalpwal
unable to execute, they're over-stretching, i blame the recent non-technical management

OK.  How has that statement set the stage for positive change?  What did you just accomplish?

BobF
If I were to find myself that cynical about any company I do business with, I would move on to another.
 
These complaints aren't new.  Making the same complaints ad nauseam obviously isn't going to result in meaningful, positive change.
 
 

spot on, i got caught with the x1-era "it's like learning a new app" offer to, for the first time in 15 years, look at other apps,,,

BobF
If I were to find myself that cynical about any company I do business with, I would move on to another.
 
These complaints aren't new.  Making the same complaints ad nauseam obviously isn't going to result in meaningful, positive change.
 
 

I'm not going away anytime soon. I've already invested too much, plus I've got lifetime updates!